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Added 6 mins ago
AG
Senior Manager, HR Operations
Altus Group
Toronto, ON
- Full-time
Reporting to the Senior HR Director, you will lead the evolution of HR Operations at Altus Group, building the processes, governance, technology and service practices needed to support our…
Added 6 mins ago
AC
Senior Manager, Guest Communication & Engagement
Armstrong Collective
Vancouver, BC
- Full-time
Reporting to the Director, Guest Engagement & Experience Design, the Senior Manager, Guest Communication & Engagement is responsible for the strategy, governance, delivery, and continuous…
Added 6 mins ago
SS
Registered Practical Nurse - Temporary Full Time - 52.50 Hours Bi-weekly - Day
Sienna Senior Living
Mississauga, ON
- Full-time
Reporting to the Director of Care, the Registered Practical Nurse is a critical role within our communities as it impacts the lives of residents.
Added 21 mins ago
SO
Director, Northern & Indigenous Health
Spirit Omega Inc.
Remote, Canada
- $128,000 to $160,000 CAD / year
- Full-time
- Remote
Leading people and operations: Inspire and develop a high-performing team while overseeing program delivery, partnerships, budgets, resources and operational priorities.
Added 21 mins ago
IP 605 Building Policy Skills: Interdisciplinary Seminar 1 Winter 2027
Wilfrid Laurier University
Waterloo, ON
…Candidates under 13.6.1” in the collective agreement and the program specific rubric. Candidates should review these documents and ensure the information required is easily accessible in…
Added 21 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Routinely audit food safety practices (internal audits, cross dock and shuttle yard facility audits, delivery inspections) to objectively evaluate performance and provide feedback to other…
Added 36 mins ago
YO
Bilingual Employer Engagement Specialist
YMCA of the National Capital Region
Orleans, ON
- Full-time
Discounted Y program fees (including health & fitness programs, child care, and camps);
Added 36 mins ago
Supervisor-Planning
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting to the Director- Planning & Operations, the Planning Supervisor leads the planning team. The Planning Supervisor oversees production planning, and MRP activities to support…
Added 36 mins ago
H
Assistant Manager, Food Services, ETS
Havergal
Montreal, QC
- Full-time
Assist the Director and Catering Director in managing daily operations to ensure the efficient functioning of food services.
Added 36 mins ago
T&
Senior Project Leader
Turner & Townsend
Ottawa, ON
- Full-time
Turner & Townsend is seeking an accomplished Executive Project Director to provide strategic leadership on a landmark institutional infrastructure development program. This is a unique…
Added 36 mins ago
S
Senior Director, Indigenous Health
Sanya’k̓ula
Vancouver, BC
- Full-time
The Senior Director works horizontally and vertically within the organization and closely with the EVP and is responsible for cultivating partnerships within PHSA’s middle leadership and…
Added 36 mins ago
CO
26-171 Deputy Director of Finance (RFT)
City of Maple Ridge
Maple Ridge, BC
- Full-time
Reporting to the Director of Finance, the Deputy Director of Finance is accountable for the effective leadership, management, and delivery of the City’s corporate accounting, financial…
Added 36 mins ago
LU
Director, Talent , Human Resources & Organizational Development
Laurentian University/Université Laurentienne
Sudbury, ON
- Temporary
Title: Director, Talent , Human Resources & Organizational Development
Added 36 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 51 mins ago
100 - Head Office - Director, Programs
Family Day Care Services
Toronto, ON
The Associate Director, Programs is responsible for the leadership of Family Day’s programs and services. Providing leadership in the co-ordination, planning and delivery of Early Learning…
Added 51 mins ago
MD
Chief Operations Officer - Core Operations Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Added 51 mins ago
TP
Director, Terminal Experience and Groundside Services
Toronto Pearson International Airport
Mississauga, ON
- Full-time
Reporting to the Executive Director, Operations and Customer Services Delivery, the Director, Terminal Experience and Groundside Services is accountable for seamless, resilient and…
Added 1 hour ago
BH
Trouble Program Manager 2
BC Hydro
Surrey, BC
- $131,100 to $165,800 CAD / year
- Full-time
Monitor program delivery and financial performance, including forecasts, variances, risks, issues, response and restoration times, work quality, and financial completeness.
Added 1 hour ago
MANAGER FLEET CONTRACTS
City of Toronto
Toronto, ON
…can participate in an information session with Cris Renna - Director Transformation, Fleet Services on November 13, 2026 from 12:00 PM - 1:00 PM EST. You will have the opportunity to ask…
Added 1 hour ago
LC
Director, Product Management (Payments)
Lightspeed Commerce, Inc.
Remote, Canada
- $220,000 to $250,000 CAD / year
- Full-time
- Remote
Lightspeed is seeking a Director of Product Management to own the Payments line of business within Financial Services. You will lead Group PMs and Senior PMs across North America and EMEA,…
Added 1 hour ago
HO
Senior Manager, Community and Access
House of Friendship
Kitchener, ON
- Full-time
…responsible for ensuring evaluation and continuous improvement in program outcomes. This role participates as a member of the Program Director’s leadership team and will work alongside…
Added 1 hour ago
MA
Family Support Supervior
Mikisew Awasis Kisiwatsowin Society
Edmonton, AB
- Full-time
The Family Support Supervisor provides leadership and supervision to the Family Support team, ensuring the delivery of high-quality, culturally responsive, and family-centered services to…
Added 1 hour ago
WS
Speech Language Pathologist
Winnipeg School Division
Winnipeg, MB
- Part-time
Under the leadership and supervision of the Director of Clinical Support Services and Area Service Directors, the Speech-Language Pathologist will work as a member of the multi-disciplinary…
Added 1 hour ago
SV
Director of The Program for Active Living
Schlegel Villages
Ottawa, ON
- Full-time
Role Description The Director of The Program for Active Living is a full-time, on-site role based in Ottawa, ON. This role is responsible for leading the development, coordination, and…
Added 2 hours ago
B
Director, Strategic Alignment & Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
…strategy, investment planning, governance, modernization, and delivery outcomes. You'll influence executive decisions, optimize technology investments, and help deliver meaningful…

BC Hydro

Trouble Program Manager 2

Surrey, BC, Canada

$131,100 to $165,800 CAD / year · Full-time

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Job details

Pay: $131,100 to $165,800 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Location: Surrey, BC

Employment type: Permanent

Hours of work: Full-time (37.5 hrs/week)

Annual Salary: $ 131,100.00 - 165,800.00

No. of positions: 1

Closing date: Nov 20, 2026

About the job:

Reporting to the M3 Manager, Trouble and Operational Support, this position is responsible for leading operational and performance reporting for the Trouble and Storm Programs. The successful candidate will oversee monthly reporting, facilitate performance reviews, and advance reporting capabilities to support current and future business needs. Key areas of focus include response-time performance, work-order costs, overtime management, and operational efficiency.

Working closely with M1 and M2 Operations Managers, the role will analyze performance results, identify trends and contribute factors, and develop recommendations to improve operational effectiveness. The successful candidate will present insights and strategic recommendations to senior leadership, including the Director and M3 Manager, enabling informed decision-making and continuous improvement across the organization.

What you’ll do

Lead the execution and performance of the Trouble and Storm Programs, ensuring alignment with safety, financial, regulatory, environmental, Indigenous, and quality standards.

Collaborate with field crews, Asset Management, Finance, Indigenous Relations, Customer and Community Relations, Environment, PCM, and other internal and external partners.

Provide program leadership during significant trouble and storm events, supporting operational decision-making, issue resolution, and timely service restoration.

Drive continuous improvement and innovation across people, processes, controls, and technology to strengthen trouble response, communications, work quality, financial completeness, and restoration performance.

Monitor program delivery and financial performance, including forecasts, variances, risks, issues, response and restoration times, work quality, and financial completeness.

Analyze complex operational challenges, assess risks, and develop practical and innovative solutions with delivery partners.

Access, analyze, and validate information from enterprise systems and data warehouses, including SAP-BW, and perform data quality assurance and control.

Develop standardized, repeatable reports and use tools such as Excel and Power BI to forecast trends, measure results, and identify opportunities for improvement.

Prepare clear, concise, and visually effective reports and presentations that communicate operational and financial insights to senior leaders and business partners.

Build strong relationships with internal and external delivery partners, resolve barriers, and tactfully escalate issues to support mutually beneficial outcomes.

Champion the “One Hydro” approach by fostering collaboration and alignment across business units, and travel as required to support operations and engage with field, construction, and stakeholder groups.

What you bring

A bachelor’s degree or diploma in Engineering, Business, Project Management, or a related discipline.

A minimum of 6–8 years of progressively responsible experience in project management, program delivery, utility operations, or a related field within an electric utility, engineering firm, construction organization, or similar environment.

Strong project management, leadership, facilitation, and relationship-management skills, with the ability to work effectively with senior leaders, subject-matter experts, and delivery partners.

Demonstrated ability to achieve results in a fast-paced environment while managing competing priorities, adapting to changing operational requirements, and meeting critical deadlines.

Excellent analytical and problem-solving capabilities, including experience interpreting complex operational and financial data, assessing risk, forecasting trends, and developing clear recommendations.

Strong written and verbal communication skills, including the ability to explain complex technical and operational matters clearly to technical and non-technical audiences.

Experience using enterprise systems and analytical tools such as SAP-BW, DODW, PowerOn, Excel, and Power BI to analyze data and produce performance reports and visualizations.

Demonstrated ability to influence others, build collaborative relationships, and lead continuous-improvement or change initiatives across multiple business groups.

Knowledge of electric utility operations, particularly Line Field Operations, trouble response, outage restoration, or storm response, is considered an asset.

A condition of employment is maintaining a valid Class 5 Driver’s Licence in good standing.

What we offer

A comprehensive benefits package - A minimum of 15 paid vacation days - A lifetime pension - Flexible work model, depending on your role type - Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

What else you should know

Before you apply, please confirm you meet BC Hydro’s time in role requirement. M&P employees must meet the time in role requirements specified in the updated M&P TIR policy. For MoveUP and IBEW employees, the current time in role as outlined in the Collective Agreements will apply.

Location: Surrey, British Columbia, Canada V3W 0G1

Don’t forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable, include your Trades Qualification. This will ensure we have all the necessary information to assess your application without any delays.

How to apply

Interested candidates should submit their applications online at https://app.bchydro.com/careers/current_opp.html or click ‘Apply’

Search Keyword: 7636

You must use a supported browser, such as Firefox, Internet Explorer, Google Chrome or Safari. Your pop-up blocker will also need to be disabled for the BC Hydro Careers site.

On the BC Hydro Careers site, click on the Apply button in order to complete the steps to apply for this job. Please be sure to update your Candidate Profile with your current resume and include copies of your certifications, if applicable.

Apply About employer

More about this job

Responsibilities

Lead the Trouble and Storm Programs, overseeing operational and financial performance, reporting, performance reviews, and response during significant events. Analyze trends and risks, develop improvement recommendations, and present insights to senior leaders while coordinating with internal and external partners.

Requirements

Requires a bachelor’s degree or diploma in Engineering, Business, Project Management, or a related discipline, plus 6–8 years of progressively responsible experience in project management, program delivery, utility operations, or a related field. Candidates should have strong analytical, leadership, communication, and relationship-management skills, experience with enterprise data and reporting tools, and a valid Class 5 driver’s licence.

Skills

Program Management
Project Management
Utility Operations
Operational Performance Reporting
Data Analysis
Financial Analysis
Forecasting
Risk Assessment
Power BI
Excel
SAP-BW
Data Quality Assurance
Leadership
Continuous Improvement
Communication

Benefits

Paid Vacation
Lifetime Pension
Flexible Work Model
Training And Development Courses

Visa sponsorship

Not detected in the job text

Keywords

Trouble Program
Storm Program
Electric Utility Operations
Line Field Operations
Trouble Response
Outage Restoration
Storm Response
Program Delivery
Project Management
Operational Performance Reporting
Performance Reviews
Response-Time Performance
Work-Order Costs
Overtime Management
Operational Efficiency
Financial Forecasting
Risk Assessment
Data Warehouses
SAP-BW
DODW
PowerOn
Excel
Power BI
Data Quality Assurance
Continuous Improvement
Change Initiatives
Stakeholder Management
Service Restoration
Work Quality
Financial Completeness

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