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Added 7 mins ago
AG
Senior Manager, HR Operations
Altus Group
Toronto, ON
- Full-time
Reporting to the Senior HR Director, you will lead the evolution of HR Operations at Altus Group, building the processes, governance, technology and service practices needed to support our…
Added 7 mins ago
EB
Associate Director, Internal Audit AML/ATF/SE
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Experience auditing project management controls.
Added 7 mins ago
EB
Director, Internal Audit (Information Technology)
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Director, Internal Audit IT will be responsible for leading the risk assessment, control identification, documentation, testing, findings and recommendation process for various…
Added 37 mins ago
T&
Senior Project Leader
Turner & Townsend
Ottawa, ON
- Full-time
As the Executive Project Director, you will provide executive-level project leadership and act as the owner's representative for a significant capital project. You will oversee governance,…
Added 37 mins ago
CO
26-171 Deputy Director of Finance (RFT)
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Maple Ridge, BC
- Full-time
The Deputy Director leads the preparation of accurate, timely, and compliant internal and external financial reports, including annual financial statements and statutory financial reports,…
Added 37 mins ago
EB
Director, Internal Audit (Information Technology)
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Toronto, ON
- Full-time
The Director, Internal Audit IT will be responsible for leading the risk assessment, control identification, documentation, testing, findings and recommendation process for various…
Added 52 mins ago
Construction Director
JDS Energy & Mining
Saskatoon, SK
The Construction Director will lead multidisciplinary construction teams and oversee contractors, subcontractors, and construction management personnel throughout all phases of project…
Added 52 mins ago
Construction Director
JDS Energy & Mining
Vancouver, BC
The Construction Director will lead multidisciplinary construction teams and oversee contractors, subcontractors, and construction management personnel throughout all phases of project…
Added 52 mins ago
OH
Specialist, System Strategy, Planning, Design and Implementation
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- Full-time
Reporting to the Director, System Strategy, Planning, Design and Implementation, this regional role helps shape and deliver health-system planning initiatives that respond to local needs.…
Added 52 mins ago
MD
Director of Internal Audit - State Program Administrator Manager Principal
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Saint-Paul, NB · St.-Paul, NB
- Full-time
The Department of Revenue is seeking a Director of Internal Audit who excels in relationship management, stakeholder engagement, strategic partnership, process improvement, project…
Added 52 mins ago
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Chief Operations Officer - Core Operations Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Added 1 hour ago
BH
Trouble Program Manager 2
BC Hydro
Surrey, BC
- $131,100 to $165,800 CAD / year
- Full-time
…strategic recommendations to senior leadership, including the Director and M3 Manager, enabling informed decision-making and continuous improvement across the…
Added 1 hour ago
PF
Finance Manager
People First HR Services
Winnipeg, MB
- $70,000 to $75,000 CAD / year
- Full-time
Reporting directly to the Executive Director, the Manager of Finance is responsible for leading the financial operations of a well-established, community-focused organization. This position…
Added 1 hour ago
SC
Director, Operations - Campus & Corporate Services (70302795)
Sodexo Canada Ltd
Toronto, ON
- Full-time
Our Campus & Corporate Services Division has an exciting opportunity to join the Sodexo team as our next Director, Operations - Campus & Corporate Services.
Added 1 hour ago
M
Manager, Strategic Partnership Development
Metrolinx
Toronto, ON
- Full-time
Project management principles and practices, including budget and schedule controls, to lead and direct cross functional teams and consultants engaged in simultaneous projects (i.e.…
Added 2 hours ago
R
Manager, Business Management & Optimization
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Toronto, ON
- Full-time
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Toronto, ON
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…process in place as well as adherence to established internal…
Added 3 hours ago
Manager, Compliance Risk & Control Assessments - Global Compliance
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Toronto, ON
Provides support to the Director and Senior Managers in the development and enhancement of comprehensive risk assessment methodologies.
Added 3 hours ago
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- Full-time
…timely, reconciled payroll data. You will work closely with the Director, Human Resources on employee changes, leaves, and benefits. It suits someone who takes pride in accuracy, likes…
Added 3 hours ago
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Toronto Internal Audit & Financial Advisory (Financial Services) Associate Director
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- Full-time
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Partner, Cybersecurity Governance, Risk and Compliance (24 Month Contract)
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Added 4 hours ago
MN
26-140 - Senior Director, Human Resources
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Surrey, BC
- Full-time
The Senior Director, Human Resources (HR), is MNBC’s senior human resources executive, reporting to the Chief Operating Officer and working closely with the Chief Executive Officer and the…
Added 4 hours ago
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Project Controls Manager
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- Full-time
The Project Controls Manager is responsible for providing leadership and coordination of Project Control functions. The Project Controls Manager oversees the functions for the business that…
Added 4 hours ago
MN
26-140 - Senior Director, Human Resources
Métis Nation British Columbia
Surrey, BC
- Full-time
The Senior Director, Human Resources (HR), is MNBC’s senior human resources executive, reporting to the Chief Operating Officer and working closely with the Chief Executive Officer and the…
Added 4 hours ago
Corporate IT SOX Coordinator
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BC Hydro

Trouble Program Manager 2

Surrey, BC, Canada

$131,100 to $165,800 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $131,100 to $165,800 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Location: Surrey, BC

Employment type: Permanent

Hours of work: Full-time (37.5 hrs/week)

Annual Salary: $ 131,100.00 - 165,800.00

No. of positions: 1

Closing date: Nov 20, 2026

About the job:

Reporting to the M3 Manager, Trouble and Operational Support, this position is responsible for leading operational and performance reporting for the Trouble and Storm Programs. The successful candidate will oversee monthly reporting, facilitate performance reviews, and advance reporting capabilities to support current and future business needs. Key areas of focus include response-time performance, work-order costs, overtime management, and operational efficiency.

Working closely with M1 and M2 Operations Managers, the role will analyze performance results, identify trends and contribute factors, and develop recommendations to improve operational effectiveness. The successful candidate will present insights and strategic recommendations to senior leadership, including the Director and M3 Manager, enabling informed decision-making and continuous improvement across the organization.

What you’ll do

Lead the execution and performance of the Trouble and Storm Programs, ensuring alignment with safety, financial, regulatory, environmental, Indigenous, and quality standards.

Collaborate with field crews, Asset Management, Finance, Indigenous Relations, Customer and Community Relations, Environment, PCM, and other internal and external partners.

Provide program leadership during significant trouble and storm events, supporting operational decision-making, issue resolution, and timely service restoration.

Drive continuous improvement and innovation across people, processes, controls, and technology to strengthen trouble response, communications, work quality, financial completeness, and restoration performance.

Monitor program delivery and financial performance, including forecasts, variances, risks, issues, response and restoration times, work quality, and financial completeness.

Analyze complex operational challenges, assess risks, and develop practical and innovative solutions with delivery partners.

Access, analyze, and validate information from enterprise systems and data warehouses, including SAP-BW, and perform data quality assurance and control.

Develop standardized, repeatable reports and use tools such as Excel and Power BI to forecast trends, measure results, and identify opportunities for improvement.

Prepare clear, concise, and visually effective reports and presentations that communicate operational and financial insights to senior leaders and business partners.

Build strong relationships with internal and external delivery partners, resolve barriers, and tactfully escalate issues to support mutually beneficial outcomes.

Champion the “One Hydro” approach by fostering collaboration and alignment across business units, and travel as required to support operations and engage with field, construction, and stakeholder groups.

What you bring

A bachelor’s degree or diploma in Engineering, Business, Project Management, or a related discipline.

A minimum of 6–8 years of progressively responsible experience in project management, program delivery, utility operations, or a related field within an electric utility, engineering firm, construction organization, or similar environment.

Strong project management, leadership, facilitation, and relationship-management skills, with the ability to work effectively with senior leaders, subject-matter experts, and delivery partners.

Demonstrated ability to achieve results in a fast-paced environment while managing competing priorities, adapting to changing operational requirements, and meeting critical deadlines.

Excellent analytical and problem-solving capabilities, including experience interpreting complex operational and financial data, assessing risk, forecasting trends, and developing clear recommendations.

Strong written and verbal communication skills, including the ability to explain complex technical and operational matters clearly to technical and non-technical audiences.

Experience using enterprise systems and analytical tools such as SAP-BW, DODW, PowerOn, Excel, and Power BI to analyze data and produce performance reports and visualizations.

Demonstrated ability to influence others, build collaborative relationships, and lead continuous-improvement or change initiatives across multiple business groups.

Knowledge of electric utility operations, particularly Line Field Operations, trouble response, outage restoration, or storm response, is considered an asset.

A condition of employment is maintaining a valid Class 5 Driver’s Licence in good standing.

What we offer

A comprehensive benefits package - A minimum of 15 paid vacation days - A lifetime pension - Flexible work model, depending on your role type - Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

What else you should know

Before you apply, please confirm you meet BC Hydro’s time in role requirement. M&P employees must meet the time in role requirements specified in the updated M&P TIR policy. For MoveUP and IBEW employees, the current time in role as outlined in the Collective Agreements will apply.

Location: Surrey, British Columbia, Canada V3W 0G1

Don’t forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable, include your Trades Qualification. This will ensure we have all the necessary information to assess your application without any delays.

How to apply

Interested candidates should submit their applications online at https://app.bchydro.com/careers/current_opp.html or click ‘Apply’

Search Keyword: 7636

You must use a supported browser, such as Firefox, Internet Explorer, Google Chrome or Safari. Your pop-up blocker will also need to be disabled for the BC Hydro Careers site.

On the BC Hydro Careers site, click on the Apply button in order to complete the steps to apply for this job. Please be sure to update your Candidate Profile with your current resume and include copies of your certifications, if applicable.

Apply About employer

More about this job

Responsibilities

Lead the Trouble and Storm Programs, overseeing operational and financial performance, reporting, performance reviews, and response during significant events. Analyze trends and risks, develop improvement recommendations, and present insights to senior leaders while coordinating with internal and external partners.

Requirements

Requires a bachelor’s degree or diploma in Engineering, Business, Project Management, or a related discipline, plus 6–8 years of progressively responsible experience in project management, program delivery, utility operations, or a related field. Candidates should have strong analytical, leadership, communication, and relationship-management skills, experience with enterprise data and reporting tools, and a valid Class 5 driver’s licence.

Skills

Program Management
Project Management
Utility Operations
Operational Performance Reporting
Data Analysis
Financial Analysis
Forecasting
Risk Assessment
Power BI
Excel
SAP-BW
Data Quality Assurance
Leadership
Continuous Improvement
Communication

Benefits

Paid Vacation
Lifetime Pension
Flexible Work Model
Training And Development Courses

Visa sponsorship

Not detected in the job text

Keywords

Trouble Program
Storm Program
Electric Utility Operations
Line Field Operations
Trouble Response
Outage Restoration
Storm Response
Program Delivery
Project Management
Operational Performance Reporting
Performance Reviews
Response-Time Performance
Work-Order Costs
Overtime Management
Operational Efficiency
Financial Forecasting
Risk Assessment
Data Warehouses
SAP-BW
DODW
PowerOn
Excel
Power BI
Data Quality Assurance
Continuous Improvement
Change Initiatives
Stakeholder Management
Service Restoration
Work Quality
Financial Completeness

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