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BC Legal Management Association

IT Support Analyst

BC, Canada
West Vancouver, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 8, 2026
Experience: 2+ years’ experience in supporting end‐user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies
Posting language: English
Posted: Oct 8, 2026

Original job description

Lawson Lundell LLP

lawsonlundell.bamboohr.com

Published

October 8, 2026

Location

925 West Georgia Street, Vancouver, Canada

Category

Information Technology

Job Type

Full-time

Minimum

63000

Maximum

68000

Description

Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver, Kelowna, Calgary and Yellowknife, who is known for its practical, strategic approach to legal and business problems. The firm is recognized and respected by its peers in legal and business publications and was recently named one of BC’s Top Employers for 2026. Business in Vancouver also recognized Lawson Lundell LLP as the fastest growing law firm in Western Canada.

We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and support each other in the delivery of exceptional IT services to the firm.

Responsibilities for this position include, but are not limited to:

IT Support Responsibilities

Tier 1 IT Support – troubleshoot requests coming from calls and emails to the IT Help Desk.
Provide after hours on‐call support on rotating schedule.
Support & setup of Audio/Video conferencing technology in meeting rooms.
Support for computer equipment & office phone setup and moves.
Investigate, troubleshoot and resolve end‐user application or peripheral issues. This may involve working with application support teams and vendors.
Support our IT environment, including Virtual & Physical desktops, mobile device management (MDM), access & identity management (AD, Entra, MFA), Microsoft Office suite, document management, endpoint and web security, and supporting video/web conferencing platforms – Cisco Webex, MS Teams, and Zoom.

Qualifications

Certificate or diploma in information technology or computer systems
Microsoft Office/Windows experience
2+ years’ experience in supporting end‐user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies
Strong technical and analytical skills
Excellent verbal and written communication skills in English
Good Interpersonal skills and a positive attitude
Ability to be resilient when dealing with stressful situations or people
Self‐motivated and able to multi‐task
Willing to work flexible hours when required
This position is required to be onsite in the downtown Vancouver
Successful completion of a Canadian criminal records check

Nice to have

Experience working in a laws firm or professional services organization
Microsoft Certifications
You have a background in standard IT technologies and a strong understanding of ITIL

The typical salary range for this position is $63,000 - $68,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.

In addition to a competitive salary, we offer a variety of benefits, including:

Health Benefits: extended health, dental, vision, out of country, life, AD&D.
Lifestyle Benefit: reimbursement for purchases from a pre-approved list, including memberships and gym equipment.
Tenant Fitness Centre: access to the fitness centre in our office building
Paid Parental Leave top up.
Paid Time Off: vacation time starts at 3 weeks, personal days, sick time, and a volunteer day every year.
Education Reimbursement: we are committed to continued growth and development, and our educational reimbursement policy provides opportunity for our staff to expand on their skills and knowledge in the legal field.
Financial Benefits: defined contribution pension plan matched by the firm, RRSP, TFSA, year-end bonuses and an employee referral bonus program.
Fun Environment: annual year end party, happy hours, staff appreciation week, and many other social events.
Awards: long term service and bonus vacation awards.

If you are interested in becoming part of our dynamic environment and would like to apply for this position, please submit your resume with a covering letter to the attention of Kevin Bahng, Chief Information Officer (kbahng@lawsonlundell.com) or click here.

Although we thank all applicants for their interest in Lawson Lundell LLP, only shortlisted candidates will be contacted.

Apply About employer

More about this job

Responsibilities

Provide Tier 1 help desk support by troubleshooting requests received by phone and email, resolving end-user application and peripheral issues, and providing rotating after-hours on-call support. Set up and support meeting-room conferencing, computers, and office phones, and maintain the firm’s desktop, mobile device, identity and access, security, and collaboration technology environments.

Requirements

A certificate or diploma in information technology or computer systems and at least two years of experience supporting end-user technologies are required. Candidates should have Windows and Microsoft Office experience, strong technical and analytical abilities, effective English communication and interpersonal skills, and the ability to manage multiple tasks and stressful situations; the role also requires on-site work in downtown Vancouver and a Canadian criminal records check.

Skills

Tier 1 IT Support
Windows 11
Microsoft 365
Adobe
Mac And iOS
Remote Desktop Protocol
VPN
VoIP
Audio/Video Conferencing
Microsoft Office
Active Directory
Microsoft Entra
Multi-Factor Authentication
Mobile Device Management
ITIL
Troubleshooting

Benefits

Extended Health Insurance
Dental Insurance
Vision Insurance
Out-of-Country Medical Coverage
Life Insurance
Accidental Death and Dismemberment Insurance
Lifestyle Benefit
Fitness Centre Access
Paid Parental Leave Top-Up
Vacation Time
Personal Days
Sick Leave
Volunteer Day
Education Reimbursement
RRSP
TFSA
Year-End Bonuses
Employee Referral Bonus
Long-Term Service Awards
Bonus Vacation Awards

Visa sponsorship

Not detected in the job text

Hiring contact

Kevin Bahng

Hiring contact email

kbahng@lawsonlundell.com

Keywords

IT Help Desk
Tier 1 Support
Windows 11
Microsoft 365
Microsoft Office
Adobe
Mac
iOS
Remote Desktop Protocol
VPN
VoIP
Audio/Video Conferencing
Cisco Webex
Microsoft Teams
Zoom
Mobile Device Management
Active Directory
Microsoft Entra
Multi-Factor Authentication
Virtual Desktops
Physical Desktops
Document Management
Endpoint Security
Web Security
ITIL
Troubleshooting
End-User Support
Computer Systems
Legal Services

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