IT Support Analyst
- BC, Canada
- West Vancouver, BC, Canada
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Job details
- Apply by
- Experience
- 2+ years’ experience in supporting end‐user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies
- Posting language
- English
- Posted
Original job description
Lawson Lundell LLP
October 8, 2026
Location
925 West Georgia Street, Vancouver, Canada
Category
Information Technology
Job Type
Full-time
Minimum
63000
Maximum
68000
Description
Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver, Kelowna, Calgary and Yellowknife, who is known for its practical, strategic approach to legal and business problems. The firm is recognized and respected by its peers in legal and business publications and was recently named one of BC’s Top Employers for 2026. Business in Vancouver also recognized Lawson Lundell LLP as the fastest growing law firm in Western Canada.
We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and support each other in the delivery of exceptional IT services to the firm.
Responsibilities for this position include, but are not limited to:
IT Support Responsibilities
In addition to a competitive salary, we offer a variety of benefits, including:
Although we thank all applicants for their interest in Lawson Lundell LLP, only shortlisted candidates will be contacted.
- lawsonlundell.bamboohr.com
October 8, 2026
Location
925 West Georgia Street, Vancouver, Canada
Category
Information Technology
Job Type
Full-time
Minimum
63000
Maximum
68000
Description
Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver, Kelowna, Calgary and Yellowknife, who is known for its practical, strategic approach to legal and business problems. The firm is recognized and respected by its peers in legal and business publications and was recently named one of BC’s Top Employers for 2026. Business in Vancouver also recognized Lawson Lundell LLP as the fastest growing law firm in Western Canada.
We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and support each other in the delivery of exceptional IT services to the firm.
Responsibilities for this position include, but are not limited to:
IT Support Responsibilities
- Tier 1 IT Support – troubleshoot requests coming from calls and emails to the IT Help Desk.
- Provide after hours on‐call support on rotating schedule.
- Support & setup of Audio/Video conferencing technology in meeting rooms.
- Support for computer equipment & office phone setup and moves.
- Investigate, troubleshoot and resolve end‐user application or peripheral issues. This may involve working with application support teams and vendors.
- Support our IT environment, including Virtual & Physical desktops, mobile device management (MDM), access & identity management (AD, Entra, MFA), Microsoft Office suite, document management, endpoint and web security, and supporting video/web conferencing platforms – Cisco Webex, MS Teams, and Zoom.
- Certificate or diploma in information technology or computer systems
- Microsoft Office/Windows experience
- 2+ years’ experience in supporting end‐user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies
- Strong technical and analytical skills
- Excellent verbal and written communication skills in English
- Good Interpersonal skills and a positive attitude
- Ability to be resilient when dealing with stressful situations or people
- Self‐motivated and able to multi‐task
- Willing to work flexible hours when required
- This position is required to be onsite in the downtown Vancouver
- Successful completion of a Canadian criminal records check
- Experience working in a laws firm or professional services organization
- Microsoft Certifications
- You have a background in standard IT technologies and a strong understanding of ITIL
In addition to a competitive salary, we offer a variety of benefits, including:
- Health Benefits: extended health, dental, vision, out of country, life, AD&D.
- Lifestyle Benefit: reimbursement for purchases from a pre-approved list, including memberships and gym equipment.
- Tenant Fitness Centre: access to the fitness centre in our office building
- Paid Parental Leave top up.
- Paid Time Off: vacation time starts at 3 weeks, personal days, sick time, and a volunteer day every year.
- Education Reimbursement: we are committed to continued growth and development, and our educational reimbursement policy provides opportunity for our staff to expand on their skills and knowledge in the legal field.
- Financial Benefits: defined contribution pension plan matched by the firm, RRSP, TFSA, year-end bonuses and an employee referral bonus program.
- Fun Environment: annual year end party, happy hours, staff appreciation week, and many other social events.
- Awards: long term service and bonus vacation awards.
Although we thank all applicants for their interest in Lawson Lundell LLP, only shortlisted candidates will be contacted.
More about this job
Responsibilities
Provide Tier 1 help desk support by troubleshooting requests received by phone and email, resolving end-user application and peripheral issues, and providing rotating after-hours on-call support. Set up and support meeting-room conferencing, computers, and office phones, and maintain the firm’s desktop, mobile device, identity and access, security, and collaboration technology environments.
Requirements
A certificate or diploma in information technology or computer systems and at least two years of experience supporting end-user technologies are required. Candidates should have Windows and Microsoft Office experience, strong technical and analytical abilities, effective English communication and interpersonal skills, and the ability to manage multiple tasks and stressful situations; the role also requires on-site work in downtown Vancouver and a Canadian criminal records check.
Skills
- Tier 1 IT Support
- Windows 11
- Microsoft 365
- Adobe
- Mac And iOS
- Remote Desktop Protocol
- VPN
- VoIP
- Audio/Video Conferencing
- Microsoft Office
- Active Directory
- Microsoft Entra
- Multi-Factor Authentication
- Mobile Device Management
- ITIL
- Troubleshooting
Benefits
- Extended Health Insurance
- Dental Insurance
- Vision Insurance
- Out-of-Country Medical Coverage
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Lifestyle Benefit
- Fitness Centre Access
- Paid Parental Leave Top-Up
- Vacation Time
- Personal Days
- Sick Leave
- Volunteer Day
- Education Reimbursement
- RRSP
- TFSA
- Year-End Bonuses
- Employee Referral Bonus
- Long-Term Service Awards
- Bonus Vacation Awards
Visa sponsorship
Not detected in the job text
Hiring contact
Kevin Bahng
Hiring contact email
kbahng@lawsonlundell.com
Categories
- Technology
- Customer Service & Support
- Legal
Keywords
- IT Help Desk
- Tier 1 Support
- Windows 11
- Microsoft 365
- Microsoft Office
- Adobe
- Mac
- iOS
- Remote Desktop Protocol
- VPN
- VoIP
- Audio/Video Conferencing
- Cisco Webex
- Microsoft Teams
- Zoom
- Mobile Device Management
- Active Directory
- Microsoft Entra
- Multi-Factor Authentication
- Virtual Desktops
- Physical Desktops
- Document Management
- Endpoint Security
- Web Security
- ITIL
- Troubleshooting
- End-User Support
- Computer Systems
- Legal Services