Assistant Director, Digital Experience and Communication Services

Salary range: $108,500.18 to $144,300.18 per annum

Why choose us

There is more to Pension Corporation than you might think. We are an award-winning organization with meaningful purpose-driven work, where staff have impact and create peace of mind for those we serve. We have cultivated an outstanding community rooted in respect, where employees are inspired to have courage, take action, and be at their best every day.

Our nine-year strategic plan, Plan 20|30: Our Future is Insight, will guide us from 2021 to 2030. To learn about our aspirations and objectives and how you can be a part of a people-focused organization that is grounded in operational excellence, visit bcpensioncorp.ca.

What we offer

• Comprehensive extended health and dental benefits for you and your family
• Defined benefit pension program
• Health & wellness programs - lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program
• Incredible campus with collaboration spaces, sit/stand desks, and lots of natural light
• Ongoing training, professional development opportunities, and scholarship programs
• Opportunities to give back to the community and support not-for-profits
• Seasonal events and socials
• A robust awards/recognition program
• Discounts on BC Transit passes, travel and accommodation, cell phones and plans, and more

Hybrid Work Model

This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month.

Additional requirements are determined by the role functions and operational needs of each business area.

We are seeking an Assistant Director, Digital Experience and Communication Services to join our team in VICTORIA, British Columbia, Canada.

Step into a leadership role where you can shape the future of our member experience.

As we prepare for Wave 3, you’ll help lead the development of new pension plan websites and bring our Member Experience and Engagement Strategy to life, creating simpler, more intuitive and engaging experiences.

Working closely with the Director, Member Services and Experience, you’ll lead and empower managers and professional staff across digital products, user experience, content, education, forms and correspondence. You’ll set direction, align priorities, manage budgets and resources, and turn strategy into meaningful results for members and employers.

Qualifications

Must have

• Degree in communications, digital media, user experience, business administration, public administration, marketing, or related discipline.
• Five years of progressive experience in digital experience, communications, user experience, product management or a related service environment including:
• Managing digital products, services, or portfolios throughout their lifecycle.
• Supervising professional or cross-functional teams, including assigning work, coaching, supporting development, and managing performance.
• Leading cross-functional initiative, digital transformation, emerging technology adoption and service improvements.
• Managing operations, budgets, resources, competing priorities, risks, vendors, and service commitments.
• Developing and implementing business plans, strategies, governance, quality standards, and evidence-based performance improvements.
• Building relationships and providing strategic advice to senior leaders and partners.
• An equivalent combination of related education, training, and experience may be considered.

Nice to have:

• Experience overseeing website modernization and digital platform delivery.
• Working with technology partners on content and communications platforms, authenticated services and integrations.
• Experience with digital product roadmaps, using research and analytics to improve member or customer experiences.
• Experience overseeing correspondence, forms and structured content.
• Working in pensions, financial services, insurance, government or other regulated environments.

To learn more about the Assistant Director, Digital Experience and Communication Services position and to apply, please visit our website: Assistant Director, Digital Experience and Communication Services - BC Pensions Career Site Careers

We thank you for your interest in working with us. You will be informed of your status in this competition as soon as possible.