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Added 25 mins ago
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SQA Automation Analyst
Fujitsu
Montreal, QC
- Full-time
The SQA Automation Developer is responsible for designing, developing, and maintaining automated test solutions that ensure product quality across multiple platforms and systems. This role…
Added 25 mins ago
F
SQA Automation Analyst
Fujitsu
Montreal, QC
- Full-time
The SQA Automation Developer is responsible for designing, developing, and maintaining automated test solutions that ensure product quality across multiple platforms and systems. This role…
Added 45 mins ago
Staff Software Developer, Cloud
Google
Waterloo, ON
…mobile; the list goes on and is growing every day. As a software developer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 51 mins ago
PT
Forward Deployed Product Manager
Purelend Technologies Inc.
Calgary, AB
- Full-time
…full, and every lender we bring live moves a real number on the…
Added 55 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…manage a prioritized roadmap of process, reporting, analytics, automation, operational improvement initiatives. Evaluate opportunities based on business impact, risk, effort, dependencies,…
Added 55 mins ago
C
QA Analyst
Corpay
Toronto, ON
- Full-time
…division. This position falls under our Corpay Cross Border line of business and is located in Toronto, ON. In this role, you will work closely with Development and PM teams to maintain a…
Added 1 hour ago
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Consultant or Senior Consultant
Deloitte
Toronto, ON
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 1 hour ago
CO
Job ID #32294: Network Analyst II - Datacentre Operations
City Of Hamilton
Hamilton, ON
- Full-time
…and assists in maintaining server infrastructure, operating systems, storage systems, virtualization & container platforms, cloud environments, backup & recovery solutions, and physical…
Added 1 hour ago
TC
Financial Analyst, Lease Administration
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $61,582.5 to $86,215.5 CAD / year
- Full-time
…collaborative team where you'll play a key role in driving business insights and supporting strategic decision-making. In this position, you'll partner with Lease Administration and Finance…
Added 1 hour ago
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Head of Growth & Marketing
CarDoor
Toronto, ON
- Full-time
This is an opportunity to make a direct impact on the business by connecting brand, technology, customer experience and commercial performance. We’re looking for a leader who combines…
Added 1 hour ago
MG
System Application Specialist - Clinical Informatics
Michael Garron Hospital
Toronto, ON
- Full-time
…This includesmanagement of interface between Cerner and other systems, analysis of the structure and processing of health information for decision making, and subsequent system build to…
Added 1 hour ago
CC
PRODUCTION & PROJECT ENGINEER- TECHNISEAL, Candiac QC
CRH Canada
Candiac, QC
- Full-time
Strong knowledge of industrial equipment and automation systems.
Added 1 hour ago
TS
AVP, AI & Innovation
TD Securities
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON
- Full-time
We are looking for a Senior Full Stack Developer to design, build and maintain both front-end interfaces and back-end systems, including APIs, microservices, databases and cloud…
Added 1 hour ago
GD
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
- $90,000 to $120,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 1 hour ago
RB
Lead Agentic AI Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
…Advisor productivity through agentic AI workflows - bridging business problems with intelligent automation. This is a high-ambiguity, rapid experimentation role where you'll define how…
Added 1 hour ago
MT
Manager, Finance Transformation
Midland Transport
Moncton, NB
- Full-time
Bachelor’s degree in Accounting, Finance, Business Administration, Data Analytics, Information Systems, or a related discipline.
Added 2 hours ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON
- Full-time
We are looking for a Senior Full Stack Developer to design, build and maintain both front-end interfaces and back-end systems, including APIs, microservices, databases and cloud…
Added 2 hours ago
R
Marketing Operations Manager
Relay
Remote, Canada
- Full-time
- Remote
Build and run the systems and automation behind the funnel.
Added 3 hours ago
ET
Director, Cybersecurity, Digital Transformation, Applications, Data and Artificial Intelligence
E2IP TECHNOLOGIES
Montreal, QC
- Full-time
Identify opportunities to optimize business and operational processes through automation, systems integration and continuous improvement.
Added 3 hours ago
FR
Live - Out Building Superintendent
FirstService Residential Canada
Burlington, ON
- Full-time
FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada’s great business success stories.
Added 3 hours ago
MT
Financial Systems Specialist
Midland Transport
Dieppe, NB
- Full-time
…Specialist to support the continued evolution of our Finance systems, processes, and reporting capabilities. Based at our Head Office in Dieppe, NB, this role will work across Finance, IT,…
Added 3 hours ago
O
Consultant(e) en implantation principal // Senior implementation consultant
Onomatic
Montreal, QC
- Full-time
Onomatic is an automation orchestration platform company transforming how warehouses, distribution centers, and manufacturing operations run. We provide a unified execution layer that…
Added 3 hours ago
IW
Senior Administrative Assistant - Kingston, ON
IG Wealth Management
ON · Ontario, Canada
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 3 hours ago
B
Professional Senior, Engineering - Avionics Systems
Bombardier
Montreal, QC
- Full-time
In your role as an Avionics Systems / Engineering Professional, you will be responsible for performing various tasks related to the development, testing, certification, production, and…

BC Pensions

Assistant Director, Digital Experience and Communication Services

Victoria, BC, Canada

Reports to: Director, Member Services and Experience Salary Range: $108,500.18 to $144,300.18 per annum Union/Excluded: Excluded Security Screening: Required Job Type: Regular full time Additional Info: An eligibility list to fill future vacancies may be established. · Full-time

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Job details

Pay: Reports to: Director, Member Services and Experience Salary Range: $108,500.18 to $144,300.18 per annum Union/Excluded: Excluded Security Screening: Required Job Type: Regular full time Additional Info: An eligibility list to fill future vacancies may be established.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

We are seeking an Assistant Director, Digital Experience and Communication Services to join our team in VICTORIA, British Columbia, Canada.

Step into a leadership role where you can shape the future of our member experience. As we prepare for Wave 3, you’ll help lead the development of new pension plan websites and bring our Member Experience and Engagement Strategy to life, creating simpler, more intuitive and engaging experiences.

Working closely with the Director, Member Services and Experience, you’ll lead and empower managers and professional staff across digital products, user experience, content, education, forms and correspondence. You’ll set direction, align priorities, manage budgets and resources, and turn strategy into meaningful results for members and employers.

Hybrid Work Model
This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month.

Additional requirements are determined by the role functions and operational needs of each business area.

Responsibilities

What you’ll do

Lead and inspire the Digital Experience team, setting priorities and creating an environment where people can do their best work.
Help shape strategy, business plans, budgets, investments, and improvement priorities that advance organizational goals.
Drive the evolution of member and employer digital experiences, including website modernization, online services, correspondence, forms, and educational products.
Support strategic direction and oversee delivery priorities for digital products, user experience, content, and platforms, including the responsible adoption of AI and automation.
Champion accessible, intuitive, and audience-centred experiences, using research, data, and customer insights to guide decisions and improvements.
Strengthen governance, quality, accessibility, and performance practices to deliver consistent and reliable digital products and services.
Build strong partnerships across the organization and with technology partners and vendors to turn priorities into results.
Develop and empower employees while fostering collaboration, innovation, accountability, inclusion, and continuous learning.

Qualifications

Must have

Degree in communications, digital media, user experience, business administration, public administration, marketing, or related discipline.
Five years of progressive experience in digital experience, communications, user experience, product management or a related service environment including:
- Managing digital products, services, or portfolios throughout their lifecycle.
- Supervising professional or cross-functional teams, including assigning work, coaching, supporting development, and managing performance.
- Leading cross-functional initiative, digital transformation, emerging technology adoption and service improvements.
- Managing operations, budgets, resources, competing priorities, risks, vendors, and service commitments.
- Developing and implementing business plans, strategies, governance, quality standards, and evidence-based performance improvements.
- Building relationships and providing strategic advice to senior leaders and partners.
An equivalent combination of related education, training, and experience may be considered.

Nice to have

Experience overseeing website modernization and digital platform delivery.
Working with technology partners on content and communications platforms, authenticated services and integrations.
Experience with digital product roadmaps, using research and analytics to improve member or customer experiences.
Experience overseeing correspondence, forms and structured content.
Working in pensions, financial services, insurance, government or other regulated environments.

Knowledge, Skills and Abilities

Knowledge of digital communications, product management, member experience, UX, service design, content strategy, accessibility and continuous improvement.
Technical fluency across websites, content and communications platforms, structured content, design systems, integrations, automation, analytics and AI.
Knowledge and skills in creative design and communication services, including creative direction, production and quality assurance.
Ability to motivate and influence others, resolving conflict, managing operations and resources.
Knowledge of change management principles and ability to manage a team through change, engage partners, assess impacts and support adoption of new technologies, processes and ways of working.
Excellent interpersonal, presentation, writing and editing skills.
Ability to establish performance measures, interpret quantitative and qualitative evidence, assess recommendations and make sound decisions.
Ability to balance innovation and transformation with operational reliability, service quality, accessibility, governance and risk.
Ability to build trusted relationships and provide client-centred, omni-channel services that meet organizational and partner needs.
Ability to identify critical issues and develop creative, strategically sound solutions in a complex and changing environment.

Application requirements
Cover letter: Please do not submit a cover letter; it will not be reviewed.
Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.
Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 5 minutes to complete this questionnaire.

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

Diversity & Inclusion
BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at jobs@pensionsbc.ca.

Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at jobs@pensionsbc.ca.

BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 780,000 active and retired members and more than 1,000 plan employers, paying out more than $540 million in benefits each month (over $6.5 billion a year) to over 240,000 retirees.

One in eight BC citizens is a member of one of the five pension plans we serve.

Services include providing plan information to members and employers, managing contributions and member records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today.

Member Services and Experience (MSE) is comprised of the Member Services Centre (the multi-channel contact centre), the Member Support Services team (intake of member requests, digital and hard copy mail distribution, and member & employer record management and retention, the Digital Experience team (web services, service experience including user experience content and research), and the Communication Services team including creative services). The branch mandate is to provide an integrated, consistent, and personalized service experience for members across all BC public sector pension plans through various channels, with a digital first approach. Service channels include online requests, member calls, written and email enquiries. Communication channels include plan websites, digital and print products, online and instructor led educational webinars, e-learning modules, instructional and training programs, secure portals (My Account and Employer Portal), animated videos, and distribution of digital and print communications products.

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More about this job

Responsibilities

The Assistant Director leads the Digital Experience team to shape and execute strategies for member and employer digital products, including website modernization and online services. They are responsible for managing budgets, empowering staff, and ensuring the delivery of intuitive, accessible, and high-quality digital experiences.

Requirements

Candidates must possess a degree in a relevant field and at least five years of progressive experience in digital experience, product management, or communications. The role requires proven expertise in leading cross-functional teams, managing digital portfolios, and implementing strategic business plans within a regulated environment.

Skills

Digital strategy
Product management
User experience
Content strategy
Digital transformation
Budget management
Team leadership
Accessibility
Change management
Stakeholder management
Data analytics
Service design
Communication services
Performance measurement
Vendor management
Strategic planning

Visa sponsorship

Not detected in the job text

Keywords

Digital Experience
Member Services
Pension Plan
Website Modernization
User Experience
UX
Content Strategy
Digital Transformation
AI
Automation
Governance
Product Roadmap
Analytics
Change Management
Strategic Advice
Cross-functional Leadership
Budgeting
Service Design
Accessibility
Quality Assurance
Stakeholder Engagement
Digital Products
Communication Services
Performance Metrics
Vendor Relations
Financial Services
Government
Regulated Environment
Omni-channel Services
Business Administration

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