Service Management Co-op

Open to students registered in a recognized co-op program only (Within the Greater Victoria area).

• Duration: Winter & Spring 2027 (January to August 2027) 
• Location: Victoria, BC - our office is located on the Selkirk Waterfront along the Gorge Inlet, offering stunning views of downtown Victoria and the Olympic Mountains. You’ll also have easy access to the nearby Galloping Goose Regional Trail for walking and cycling.
• Salary: $2,040.97 bi-weekly – Grid 7, Step 3 (for students working towards a diploma or bachelor's degree) 
• Grant: As part of our inVESTED scholarship program, you may be eligible for reimbursement up to a maximum of $1,000 per four-month work term to cover the cost of co-op work term tuition fees.
• Hybrid Work Model: You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for in-office presence is a minimum of 40% of your schedule in a month. Additional requirements are determined by the role functions and operational needs of each business area.  
• Skills for Success Program: Engage with other co-op students in a monthly virtual event designed to build connection and community while developing skills to support your success.
• LinkedIn Learning: During your time working here, you will have 24/7 unlimited access to over 16,000 online courses to help support your personal, educational, and professional goals.
• Team: The IT Service Management team is responsible for defining and maintaining processes and procedures to ensure the IT department delivers services to meet client expectations

Responsibilities

As a Service Management Co-op, you will join a fantastic team that has ownership of a Service Management tool used by over 600 employees. This role will introduce you to many facets of an IT department and allow you to participate in several key processes. You will have the opportunity to wear many hats, including:

• Asset Manager
• Business Systems Analyst
• Change Manager
• Service Management Tool Administrator
• IT Service Manager Developer
• Quality Assurance
• Agile Developer
   

Learning Outcomes
The successful candidate can expect to gain experience in the following areas:

• Analyzing and documenting requirements & workflows for ServiceNow users and groups;
• Exposure to ITIL detailed best practices for IT Service Management;
• Exposure to AGILE methodology;
• Collecting, preparing, loading, and managing software & hardware assets in ServiceNow;
• Conducting post-incident reviews;
• Configuring, customizing, and modifying ServiceNow features and core data;
• Consulting subject-matter experts for change advice;
• Coordinating teams for Change, Problem, and Incident Management;
• Documenting processes, procedures, and tasks;
• Gain experience with market-leading Service Management tools (ServiceNow, Azure Boards)
• Recording and report against application & service outages; and
• Testing feature releases, bug-fixes, and document defects.

Qualifications

This opportunity is open to 3rd and 4th year Computer Science or Software/Computer Engineering students and graduate students in Computer Engineering, Computer Science, or related fields. Students in their 2nd year and above from other colleges in similar disciplines are also eligible.

Knowledge and/or experience in the following areas would be an asset:

• Creative and thinks outside the box
• Detail-oriented
• Eager to learn
• Engaged and curious
• Excited to solve and manage problems
• Strong communicator, able to adapt messages for both technical and non-technical audiences
• Collaborative team player who thrives in cross-functional environments
• Interested in IT Service Management best practices
• Familiar with IT concepts and the Application Development Lifecycle

Preference will be given to applicants who are:

• Experienced with JavaScript and HTML/CSS
• Familiar with Microsoft m365 Tools
   

As part of your application, please provide/upload the following documents:

• Cover letter
• Resume
• Transcripts (unofficial transcripts are accepted)
   

Diversity & Inclusion
BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at co-op@pensionsbc.ca.

Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at co-op@pensionsbc.ca.

BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 780,000 active and retired members and more than 1,000 plan employers, paying out more than $540 million in benefits each month (over $6.5 billion a year) to over 240,000 retirees.

One in eight BC citizens is a member of one of the five pension plans we serve.

Services include providing plan information to members and employers, managing contributions and member records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today.

The Information Technology Service Operations branch (ITSO) provides IT services to BC Pension Corporation, specifically design, delivery, operations and support of Modern Workplace Solutions (business solutions based on SaaS and COTS Applications), IT Infrastructure (server-side and endpoint compute, storage and networking, both on premise and cloud), and IT Operations (ITIL aligned services, such as Service Desk, End User Support, Incident and Change Management, etc.).