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Added 3 hours ago
WS
Service Centre Outbound Specialist (Bilingual)
WCG Services
Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 4 hours ago
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Audit Manager I, Wealth Canada Audit (1121)
TD
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 4 hours ago
T
Audit Manager I, Wealth Canada Audit (1144)
TD
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 5 hours ago
M
Bilingual Customer Service Representative
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC
- Full-time
Our Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering…
Added 5 hours ago
WS
Employment Consultant
WCG Services
Prince George, BC
- $54,300 CAD / year
- Full-time
Collaborate with other organizations as necessary to coordinate a client’s Action Plan services and financial supports
Added 5 hours ago
B
Manager, Margin Lending
BMO
Toronto, ON · FCP
- Full-time
CIRO licensed (Investment Representative) preferred
Added 5 hours ago
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Client Service Specialist - AdminAdvantage
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Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…partnering with multiple stakeholders to deliver exceptional…
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Default Management Supervisor
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Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON
- Full-time
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Sonepar
Surrey, BC
Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
Added 6 hours ago
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Elanco
Mississauga, ON · CA - Mississauga
- Full-time
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Toronto, ON · Montreal, QC
- Full-time
…intermédiaire et des grandes entreprises, afin d’accroître la part de marché et de générer des résultats mesurables en matière de…
Added 7 hours ago
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Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and…
Added 7 hours ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
This poster will close at 12:00 AM EST on the posting’s indicated closing date (note that for those in the Pacific Time Zone, this corresponds to 9:00PM PST on the previous day). To be…
Added 7 hours ago
OO
Managing Director - Private Pension Plans
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
This poster will close at 12:00 AM EST on the posting’s indicated closing date (note that for those in the Pacific Time Zone, this corresponds to 9:00PM PST on the previous day). To be…
Added 8 hours ago
Client Service Representative - Fort Macleod (Part Time)
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Fort Macleod, AB
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Toronto, ON · Waterloo, ON
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Added 9 hours ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes,…
Added 9 hours ago
B
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Squamish, BC
- Part-time
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Added 11 hours ago
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Geomatics Internship - Major Projects - May 2027
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Added 11 hours ago
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Added 12 hours ago
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Client Service Representative - Lethbridge Paramount
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Added 13 hours ago
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Guest Service Representative/Reservations Agent - The Wickaninnish Inn
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Tofino, BC
- Full-time
Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes,…
Added 13 hours ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes,…
Added 14 hours ago
CC
Member Services Representative (Part-time) - Semiahmoo Branch
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BC SPCA

Regional Community Services Facilitator

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 31, 2027
Working hours: 35 hours per week
Posting language: English
Posted: Oct 2, 2026

Original job description

We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our Foundational Principles on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission, vision and values.

STATUS: Permanent; Full-Time with benefits

SHIFT: 35 hours per week

LOCATION: Vancouver, BC or anywhere in the Lower Mainland, with the ability to work from our Vancouver office 2 days per week (hybrid)

CLASSIFICATION: Exempt

WAGE: Salaried

CLOSING DATE: Open Until Filled

As a Regional Community Services Facilitator, Lower Mainland & Fraser Valley you’ll be the bridge between the BC SPCA and the communities we serve. You’ll work closely with internal teams, local partners, volunteers and residents to deliver services that are thoughtful, inclusive and responsive to real community needs.

You’ll be connecting with people, coordinating services, solving problems and assisting both animals and their humans to get the support they need.

You’ll also play a key role in growing our volunteer network, collaborating with local governments and social service organizations, and helping us understand what’s working - and what could be better.

The Impact You’ll Have

This isn’t just a job - it’s a chance to create real, lasting change.

As a Regional Community Services Facilitator, you’ll be the reason a family can keep their beloved pet during a tough time. You’ll help ensure that someone facing housing insecurity doesn’t have to choose between shelter and their animal. You’ll empower volunteers to make a difference in their own communities. And you’ll help shape a more compassionate, inclusive approach to animal wellbeing – one that sees people and animals as part of the same story.

Your work will ripple outward: stronger communities, healthier animals, and a more connected, caring world.

What you’ll be doing

Duties Related to Community Outreach/Partnerships (30%):

Build relationships with key partners in the organization and community (e.g. social service agencies, veterinary clinics, housing providers, etc.); facilitate interactions that enhance trust.
Communicates regularly with internal/external partners to ensure issues are being identified and addressed in a timely way, explore trends/opportunities, share ideas, and build relationships.
Contributes to municipal government strategies, specifically around our understanding of the municipal landscape and priorities.
Collaborates with social service organizations to provide support to community members and their animals, including referrals to other services as needed.
Actively looks for new opportunities to address any gaps in community service activities and partnerships and brings forward suggestions to Senior Manager for consideration.
Co-develops a regional community events strategy and implementation plan with the Senior Officer, Regional Communications including:
Identifying and participating in events that enhance community engagement and outreach.
Leading on those events that are identified as primarily supporting vulnerable animals and their guardians by promoting the human-animal bond, enabling diversion to intake and contributing to efforts that address identified root causes.
Attending other community events regionally, as required.
Participates in the recruitment/selection process, trains and manages volunteer ambassadors for these community events throughout the region; does so in collaboration with the Senior Officer, Regional Communications where volunteers support events in both portfolios.
Acts as a knowledgeable representative of the BC SPCA and fosters meaningful connections with diverse community members.

Duties Related to Volunteers (30%):

Responsible for onboarding, training, scheduling, coordination, performance management, communication, and recognition of volunteers in the assigned area/portfolio.
Ensures volunteers follow BC SPCA policies and procedures including those relating to animal health, welfare and behaviour, administration, health/safety/wellness safety, communications, etc.
Works with the Volunteer Resources team to ensure volunteer opportunities/challenges are proactively identified and actioned; actively participates in and leads initiatives and pilot projects to expand community-based volunteer opportunities in the assigned area.
Leads regular meetings with volunteers to share local/regional/provincial information and provide opportunities for discussion and input.
Plans and executes volunteer appreciation events and activities.
Promotes and implements volunteer management protocols, including sign-in/sign-out procedures and accurate hour logging within Better Impact, to enhance accountability and engagement.
Identifies new opportunities to engage and utilize volunteers across Community Services programs and services to expand the team's impact. Collaborates with Volunteer Resources to align efforts, ensuring efficient use of resources, avoiding duplication of work, and maximizing volunteer engagement in assigned portfolio.
Participates in campaigns to raise awareness of the need for and support the recruitment of fosters in communities without a physical BC SPCA location.

Duties Related to Service Delivery (25%):

Collaborate with the Animal Flow, Animal Protection Services, and Direct Care teams to coordinate resources that either help prevent animals from entering the shelter or support their intake when necessary. This may include arranging volunteer transport, coordination of Community Services programming, emergency boarding or other urgent services.
Supports the BC SPCA Community Spay & Neuter program within assigned geographical area.
Supports the delivery of BC Pet Registry Microchip Clinics within the assigned geographical area.
Works within the BC SPCA’s Provincial Food Bank program to develop partnerships and provide regular service delivery within communities. This includes:
Engaging with participants and partners accessing services to promote the work and mission of the BC SPCA.
Plans for and ensures adequate peoplepower through volunteers or program partners is in place to deliver effective and empathic services to participants.
Receives supply requests from partner organizations and works within the BC SPCA Food Bank program parameters to order food and supplies as needed.
Builds relationships and actively sources opportunities for supply of donations within the region to support the service delivery of the Food Bank program.
Receives and resolves any public complaints and concerns related to the BC SPCA Community Services in the assigned area and advances to next-level supervisor, as required.
Supports the Animal Helpline team pertaining to requests for information and support regarding community services.

Other Financial/Administrative Duties (10%):

Administers assigned annual budget.
Reviews expenses and revenues regularly and ensures compliance with the approved budget monthly.
Ensures invoices are processed in a timely and accurate manner.
Collaborates with Public Engagement & Advancement to identify funding opportunities to support Community Services programming, including identifying grants and collaborating on applications and reporting.
Completes required reports accurately and on time.
Ensures key data is tracked for future decision-making.
Analyzes and interprets statistics and data to help inform decision-making and program development.
Identifies community needs within the assigned region, especially in areas without a BC SPCA physical presence, to Senior Manager, Community Services and provides input into ways to address any gaps.
Represents the BC SPCA in a professional and knowledgeable manner and may be required to speak to local media or within the organization, guided by the Media & Internal Communications Team.
Performs other duties as assigned.

What we’re looking for

These are the skills and experiences we are looking for, if you see yourself in this list and feel excited about the work, we’d love to hear from you!

Post-secondary education in social work, community development or a related field plus 5-8 years’ related experience; or an equivalent combination of education and experience acceptable to the employer.
Related experience includes but is not limited to:
Relationship building/management and customer service;
Social work;
Working within the non-profit sector – particularly animal welfare or human services;
Experience coordinating/leading volunteers;
Administering a budget.
Working knowledge of the concepts of equity, diversity, inclusion and reconciliation with a strong understanding of trauma-informed practices, cultural awareness and decolonizing approaches.
Valid Class 5 BC driver’s license and driver’s abstract.
Ability to travel throughout the region and work evenings and weekends when required.
Ability to manage multiple priorities, organize time, and deliver effective results.
Excellent verbal and written communication skills and ability to work with internal and external parties at all levels; able to relate respectfully to a diverse audiences.
Proficiency in Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook) and other relevant software.
Ability to do heavy lifting, pushing and pulling on a regular basis; must be able to work with and around animals.
Philosophical harmony with the mission, vision, values and strategic direction of the BC SPCA.

What it’s like to work here

We are a team of passionate, kind, and curious people who care deeply about our mission. We value collaboration, equity and continuous learning.

This role is part of a growing team that is reimagining how animal wellbeing can be more community-centred, inclusive and sustainable. You’ll have the chance to shape how we do this work and grow with us as we do.

Apply About employer

More about this job

Responsibilities

Build and maintain community partnerships, coordinate regional outreach and events, and recruit, train, schedule, and support volunteers. Coordinate animal and community services, administer the assigned budget, track program data, and identify service gaps and opportunities across the region.

Requirements

Requires post-secondary education in social work, community development, or a related field and 5–8 years of related experience, or an equivalent combination of education and experience. Candidates need volunteer coordination, relationship-building, and budget experience; knowledge of equity and trauma-informed practices; a valid Class 5 BC driver's license; strong communication and organizational skills; and the ability to travel, work occasional evenings and weekends, and work around animals.

Skills

Community Outreach
Partnership Development
Volunteer Recruitment and Management
Community Service Delivery
Relationship Building
Customer Service
Budget Administration
Program Development
Event Planning
Data Analysis and Reporting
Equity, Diversity, and Inclusion
Trauma-Informed Practice
Cultural Awareness
Microsoft Office
Communication
Time Management

Benefits

Benefits

Visa sponsorship

Not detected in the job text

Keywords

Community Services
Community Outreach
Community Development
Social Work
Animal Welfare
Volunteer Management
Volunteer Recruitment
Partnership Development
Social Service Organizations
Municipal Government
Community Events
Service Delivery
Community Spay and Neuter Program
Microchip Clinics
Food Bank Program
Emergency Boarding
Human-Animal Bond
Equity, Diversity, and Inclusion
Reconciliation
Trauma-Informed Practices
Cultural Awareness
Budget Administration
Grant Applications
Data Analysis
Better Impact
Microsoft Teams
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook

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