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Added 1 min ago
PC
Guest Experience Agent, Banff Gondola
Pursuit Collection
Banff, AB
- Full-time
A high level of customer service is paramount, along with attaining a high level of knowledge of the Banff Gondola, its interpretive stations, and the unique natural features and habitat of…
Added 16 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 16 mins ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
Team member development through: providing challenging goals, coaching, mentoring, providing technical leadership opportunity, performance management, individual development planning,…
Added 16 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 16 mins ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 16 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 16 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
The successful candidate will join the team to tackle some of the most challenging problems. By following a systematic 8D problem solving process, the team member will analyze service data,…
Added 16 mins ago
TG
barber
Tommy Gun's Original Barbershop
Winnipeg, MB
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 16 mins ago
H
Speech Language Pathologist Masters
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
Ability to work as a member of a multi-disciplinary team
Added 16 mins ago
R
2027 Investor Services, PEY Securities Lending Desk (12-16 months)
RBC
Toronto, ON
- Full-time
This is a unique 12-16 month opportunity to join the Securities Lending Desk as both a trading team member and an innovation driver. The role entails directly supporting the Desk who is…
Added 16 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 16 mins ago
T
Personal Banker
TD
Peace River, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 16 mins ago
TS
Team Leader
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 16 mins ago
C
Associate Financial Advisor
CIBC
Charlottetown, PE · PEI-University and Belvedere
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients' lives. As an Associate Financial…
Added 16 mins ago
C
Financial Advisor
CIBC
Rouyn-Noranda, QC · Principale & Perreault
- Full-time
As a member of the Personal and Business Banking Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client…
Added 16 mins ago
C
Mobile Financial Services Representative
CIBC
Brossard, QC · Boucherville, QC · Candiac, QC · Saint-Bruno, QC
- Full-time
As a member of the Personal and Business Banking team, you’ll deliver an exceptional client experience to support CIBC’s vision of leadership in client relationships and increased client…
Added 16 mins ago
C
Mobile Financial Services Representative
CIBC
Guelph, ON · Brantford, ON · Burlington, ON · Kitchener, ON · Waterloo, ON · Ancaster, ON · London, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll deliver an exceptional client experience to support CIBC’s vision of leadership in client relationships and increased client…
Added 16 mins ago
C
Relationship Manager, Commercial Banking-Bilingual
CIBC
Val-d'Or, QC · Rouyn-Noranda, QC · Principale & Perreault
- Full-time
As a member of the Commercial Banking team, you’ll work with our clients to create end-to-end financial solutions to help build a comprehensive approach to finance growth, manage cash flow,…
Added 16 mins ago
C
Financial Advisor CIRO-ID (Urban)
CIBC
Belleville, ON
- Full-time
As a member of the Imperial Service Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client service. As…
Added 16 mins ago
C
Cast Member - Seasonal
Cineplex
Saskatoon, SK · Scotiabank Saskatoon&VIP
- Part-time
Cineplex’s Cast Members are an integral part of the team who provide an exceptional entertainment experience to each and every guest. Cast Members have a range of responsibilities, each of…
Added 16 mins ago
CT
Customer Experience Manager, McKeown Ave
Canadian Tire Corporation
North Bay, ON
- Full-time
The Customer Experience Manager/Assistant Manager is a member of the store leadership team and is responsible for ensuring exceptional customer experiences in our Mark’s Stores. They lead…
Added 16 mins ago
E
Director of Care (DOC) - Full Time (FT) - Vulcan
Extendicare
Vulcan, AB
- Full-time
Customer Service - By employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with…
Added 30 mins ago
HH
Registered Nurse -3G Child & Youth Inpatient Mental Health
Hamilton Health Sciences
Hamilton, ON
- Part-time
The Registered Nurse (RN) functions as a valuable member working primarily within the CYMHP inpatient service, providing care to children and youth with complex mental health issues. The RN…
Added 30 mins ago
HB
Housekeeping Attendant
Horseshoe Bay Resort
AB · Edmonton, AB
- Part-time
Staybridge Suites West Edmonton is looking for our newest team member!
Added 45 mins ago
AI
Commercial Insurance Marketer
Allen Insurance Group
Waterloo, ON
- Full-time
…benefits and insurance policies for customers and the company. The team member will prepare commercial policies documentation and estimates for presentation to existing and prospective…

BCAA

Assistant Manager, Auto Service Centre

Victoria, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring an Assistant Manager, Auto Service Centre to join our Automotive team. In this role, you will partner with the Service Manager to lead a high-performing team, deliver exceptional customer experiences, support operational excellence, and help drive business performance. You'll play a key role in building team engagement, maintaining a strong safety culture, and ensuring BCAA continues to be the most trusted organization in automotive repair.

Who You Are

You’re a hands-on leader who thrives in a fast-paced automotive environment. You enjoy coaching and developing people, creating exceptional customer experiences, and helping teams achieve business goals.

You bring a customer-first mindset, strong leadership skills, and the ability to balance operational priorities while supporting both team members and customers. You’re energized by building high-performing teams, driving results, and creating a safe, engaging workplace where people can do their best work.

What You'll Do

Partner with the Service Manager to lead the day-to-day operations of an Auto Service Centre.
Coach, develop, and motivate a high-performing team while fostering an engaged and positive workplace culture.
Support recruitment, onboarding, performance management, succession planning, and employee development initiatives.
Champion a strong safety culture by ensuring compliance with health and safety policies, leading safety meetings, and promoting safe work practices.
Deliver an exceptional customer experience by managing workflow, addressing customer concerns, supporting service standards, and resolving escalations.
Help drive achievement of revenue, productivity, profitability, and customer satisfaction targets.
Support execution of business plans, budgets, marketing initiatives, and operational priorities.
Ensure compliance with operational, audit, cash handling, and risk management requirements.
Identify opportunities to strengthen BCAA's presence in the community and support corporate and local initiatives.
Step into a Service Advisor role when required by greeting customers, preparing estimates, scheduling appointments, recommending repairs and maintenance, and coordinating communication between customers and technicians.
Maintain knowledge of automotive industry trends, products, systems, and BCAA services to support both team and customer success.

What You'll Bring

High school diploma and/or post-secondary education in a related field, or an equivalent combination of education and experience.
2-3 years of experience in the automotive industry.
2+ years of leadership or supervisory experience in an automotive environment.
Proven ability to lead teams and achieve sales, productivity, and customer experience goals.
Strong coaching, performance management, and team development skills.
Excellent customer service, relationship-building, and conflict resolution abilities.
Demonstrated analytical thinking, problem-solving, and decision-making skills.
Strong verbal and written communication skills.
Proven ability to multitask, prioritize, and adapt in a fast-paced environment.
Intermediate proficiency with Microsoft Office, including Word, Excel, and Outlook.
A commitment to safety, accountability, and continuous improvement.

The salary range for this position is $78,500 to $83,000 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

The Assistant Manager will partner with the Service Manager to lead daily operations, coach the automotive team, and ensure exceptional customer service. They are responsible for maintaining a strong safety culture, driving business performance, and managing operational requirements.

Requirements

Candidates must have 2+ years of leadership experience in an automotive environment and a total of 2-3 years of industry experience. A high school diploma or post-secondary education in a related field is required, along with strong communication and analytical skills.

Skills

Automotive repair
Team leadership
Coaching
Performance management
Customer service
Operational excellence
Safety culture
Conflict resolution
Problem-solving
Decision-making
Microsoft Office
Budgeting
Recruitment
Workflow management
Relationship-building

Benefits

Performance bonus
Pension plan
Flexible benefits
Wellness dollars
Paid time off
Vacation
Volunteer days
BCAA membership
Member savings

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Service Centre
Leadership
Operations
Coaching
Customer Experience
Safety Culture
Performance Management
Recruitment
Budgeting
Marketing
Risk Management
Service Advisor
Microsoft Word
Microsoft Excel
Microsoft Outlook
Automotive Repair
Business Performance
Succession Planning
Health and Safety

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