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Added 6 mins ago
SC
shift supervisor - Store# 83724, 251 ELMSDALE RD.
Starbucks Coffee Company
Elmsdale, NS
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 51 mins ago
GE
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Restaurant Manager, the Restaurant Supervisor is responsible for all restaurant departmental operations during a prescribed shift. The work is typified as a…
Added 51 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 51 mins ago
GE
Little Chief Restaurant Breakfast Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 1 hour ago
L
Assistant Manager, Guest Experience | Pine Centre Mall
lululemon
Prince George, BC
- Full-time
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create…
Added 1 hour ago
O&
restaurant manager
Oliver & Bonacini Hospitality
The Blue Mountains, ON
- Full-time
Added 1 hour ago
Key Holder - 12 hours - The Cosmetics Company Store - Toronto Premium Outlets - Halton Hills, ON
ELC Beauty LLC
ON · Ontario, ON
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 1 hour ago
P
manager, restaurant
Petro-Canada
Gatineau, QC
- Full-time
Provides awareness training to employees to create a welcoming work environment for youth
Added 1 hour ago
CC
Fort Frances - Part-time Merchandiser
Coca-Cola Canada Bottling Limited
Keewatin, ON
- Part-time
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 1 hour ago
TH
Lot Associate Full Time - 7056 Crossroads
The Home Depot Canada
Winnipeg, MB
- Full-time
Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
Added 1 hour ago
SM
Audit Supervisor
Soren McAdam LLP
High Level, AB
- Full-time
Every new team member will initially go through a one-week in-depth training over the internal software and processes. In addition to this, we’ll put you on engagements where continuing…
Added 1 hour ago
W
Groom Supervisor, CG (Feature)
WildBrain
Vancouver, BC
- Full-time
…collaborating and actively participating in pipeline development, training and building out this function with the ultimate goal of producing best in class…
Added 1 hour ago
OR
Wireless Sales Associate - 1121 Hamilton Centre
OSL Retail Services Inc
Hamilton, ON
- Other
We will pay for your training, in-store and online LMS training
Added 1 hour ago
OR
Wireless Sales Associate - 1104 Vancouver East
OSL Retail Services Inc
Vancouver, BC
- Other
…looking to begin a new chapter in sales, we'll provide the training, support, and growth opportunities to help you…
Added 1 hour ago
O
restaurant manager
Osmow's
Toronto, ON · Etobicoke, ON
- Full-time
Added 1 hour ago
LC
Beauty Manager, Hourly Part Time Day
Loblaw Companies Limited
London, ON
- Part-time
Prepares performance appraisals in association with Front Store Manager
Added 1 hour ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Pasadena, NL
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 1 hour ago
CC
Senior Legal Assistant
Carrington Communities
AB · Edmonton, AB
- Full-time
Reporting to the Legal Manager, the Senior Legal Assistant is a part of the Legal team, responsible for supporting various functions and projects within the department.
Added 1 hour ago
GC
Casual Duty Manager | Award Rates Apply
Good Company Bar
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
As a Duty Manager, you'll be part of the founding team helping to shape and establish the culture and daily operations of this venue. Your role will include overseeing the smooth and…
Added 1 hour ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 1 hour ago
MD
MD of Taber | Landfill/Transfer Station Operator Part-Time
Municipal District of Taber
Enchant, AB
- Part-time
…(self-employed) position available for the right person. Reporting to the Manager of Agricultural Services, the successful contractor will safely and competently assist in maintaining our…
Added 1 hour ago
FE
Account Manager
Four Eyes Financial
Moncton, NB
- Full-time
…experiencing significant growth and require the talents of an Account Manager to help us retain & grow key accounts with North America’s top independent investment broker/dealer…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
Chief Estimator
State Window Corporation
Vaughan, ON
Coach and develop Estimators through training and feedback;
Added 2 hours ago
QC - ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
As Assistant Store Manager, you’re the Store Manager’s right hand and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and…

BCAA

Assistant Manager, Road Assist Fleet

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: A minimum of 3 years’ experience in the automotive industry, with prior supervisory experience in another position.
Posting language: English
Posted: Sep 25, 2026

Original job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Regular Full-Time Assistant Manager for our Road Assist Fleet team!

As the Assistant Manager, Road Assist Fleet, you’ll be at the forefront of BCAA’s Roadside Assistance team, leading a dedicated team of Fleet Technicians who help us earn our reputation as one of Canada’s most trusted brands. When it comes to priority, safety is number one, along with delivering operational needs, effective team management, and ensuring technicians have proper tools & equipment. Ultimately, you are responsible for ensuring an excellent customer experience to our Members by helping them get moving again.

Please note that this is an onsite position based out of our Burnaby Depot (5590 Goring Street). Applicants who are not located within commuting distance of our Burnaby Depot or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

Who you are:

You’re a strong people leader. You enjoy coaching and mentoring team members and helping people succeed in their careers. You create a workplace that inspires and motivates your team to do their best work.
You’re willing to learn and open to feedback. You’ll receive on-the-job training with support from a network of leaders and colleagues.
You’re a people person who also loves cars and vehicles. You have excellent interpersonal and communication skills for interactions with Members, team members and other Leaders.
You’re a problem solver who loves a challenge, demonstrating strong analytical skills and good judgement. You’re organized yet flexible to address whatever change comes your way. 
Doing things right is important to you. You care about everyone’s safety.  
You enjoy driving and being on the road. You have a clean BC Driver License Class 5 or higher.

What you’ll bring:

A minimum of 3 years’ experience in the automotive industry, with prior supervisory experience in another position.
Diploma in business management, or equivalent experience.
A Red Seal certification in Automotive Mechanical repair, or equivalent work experience.
Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).   
Ability to work varied hours, including weekends.
Willingness to travel locally to support BCAA technicians as required.

What you’ll do:

Recruit, train, develop, coach, and manage team members to meet objectives and ensure skill development.
Support and cultivate a 'Safety First' culture through regular roadside visits with Fleet Drivers.
Hold overall performance and accountability for Fleet Driver operational KPIs, encompassing both towing and service aspects.
Foster a culture of belonging and unity within the fleet and management, promoting good team engagement.
Execute strategies to consistently achieve high customer satisfaction scores, measured through NPS/CSI metrics.
Procure and maintain necessary tools and equipment for Fleet Drivers, ensuring safety and efficiency through vendor negotiation and inventory management.
Execute Fleet Driver duties during periods of high call volume and/or emergencies, primarily stationed at the Burnaby Depot with occasional travel across the BC Lower Mainland.

The salary range for this position is $78,300 to $87,000 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

The Assistant Manager leads a team of Fleet Technicians to ensure operational efficiency, safety, and high-quality roadside assistance services. They are responsible for coaching staff, managing KPIs, and maintaining equipment to deliver an excellent customer experience.

Requirements

Candidates must have at least 3 years of automotive industry experience with prior supervisory experience and a valid Class 5 driver's license. A diploma in business management or a Red Seal certification in Automotive Mechanical repair is required.

Skills

People leadership
Coaching
Mentoring
Automotive industry knowledge
Operational management
Safety management
Analytical skills
Communication skills
Inventory management
Vendor negotiation
MS Office
Problem solving
Team engagement
Customer experience

Benefits

Performance bonus
Pension plan
Paid time off
Vacation
Wellness days
Volunteering days
Flexible benefits
BCAA membership
Member savings
Career development

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Fleet management
Roadside assistance
Red Seal certification
Supervisory
Operations
KPIs
Customer satisfaction
NPS
CSI
Safety
Inventory management
Vendor negotiation
MS Office
Leadership
Coaching
Mentoring
Logistics
Transportation
Mechanical repair

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