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Added 2 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
This is a Temporary/Contract position for up to 6 months; with 40 hours a week. This role is eligible for overtime.
Added 5 mins ago
Senior Estimator
WSP
Laval, QC
Collaborate with clients, contractors, engineering teams, and project stakeholders to resolve estimate assumptions, contract changes, and claims.
Added 5 mins ago
Management and Sales Trainee
Sherwin-Williams
Courtenay, BC
Our training experience provides you with all the skills necessary for a successful career in management and professional sales. After you complete the training program, you can count on a…
Added 5 mins ago
B
Senior Relationship Manager, Commercial Banking (Corporate Finance Group)
BMO
Halifax, NS · Nova_Ctr
- Full-time
Seasoned professional with a combination of education, experience and industry knowledge.
Added 5 mins ago
B
Wealth & Tax Planning Consultant, Private Wealth (Mandarin/Cantonese)
BMO
Markham, ON · UPMA
- Full-time
Relevant professional designation is considered an asset.
Added 5 mins ago
B
Senior Director, Asset-Based Lending
BMO
Montreal, QC · DEMA
- Full-time
Seasoned professional with a combination of education, experience and industry knowledge.
Added 5 mins ago
B
Customer Service Representative
BMO
AB
- Part-time
Added 20 mins ago
FC
Administrateur(trice) de contrats de Sous-traitance / Subcontract Administrator
Flatiron Construction Corp
QC · Quebec City, QC
- Other
Are you a detail-oriented professional with a knack for navigating complex contractual landscapes? As a Subcontract Administrator, you will be primarily responsible for coordinating the…
Added 20 mins ago
OW
Oliver Wyman - Associate/Engagement Manager - Insurance & Asset Management
Oliver Wyman Group
Toronto, ON
- Other
Building a generative-AI powered contract review tool reviewing the insurance sections of contracts
Added 33 mins ago
FH
Server, Full-Time (Parental Leave Contract | October 2026 - July 2027)
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
- Temporary
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to…
Added 33 mins ago
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Accounts Payable Coordinator
Aston Carter
Calgary, AB
- $20 to $23 CAD / hour
- Contract
Resolve inquiries and issues from suppliers and internal stakeholders in a timely and professional manner.
Added 33 mins ago
AC
Junior Accountant
Aston Carter
Calgary, AB
- $33 to $36 CAD / hour
- Contract
Interest in professional growth, with opportunities to transition into a permanent role based on performance.
Added 34 mins ago
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Community Programs Coordinator
GoodWork.ca
Richmond, BC
- Full-time
Added 34 mins ago
AC
Accounts Payable Coordinator
Aston Carter
Vancouver, BC
- $20 to $23 CAD / hour
- Contract
Resolve inquiries and issues from suppliers and internal stakeholders in a timely and professional manner.
Added 34 mins ago
AC
Junior Accountant
Aston Carter
AB · Edmonton, AB
- $33 to $36 CAD / hour
- Contract
Interest in professional growth, with opportunities to transition into a permanent role based on performance.
Added 34 mins ago
AC
Junior Accountant
Aston Carter
Vancouver, BC
- $33 to $36 CAD / hour
- Contract
Interest in professional growth, with opportunities to transition into a permanent role based on performance.
Added 34 mins ago
AC
Accounts Payable Coordinator
Aston Carter
AB · Edmonton, AB
- $20 to $23 CAD / hour
- Contract
Resolve inquiries and issues from suppliers and internal stakeholders in a timely and professional manner.
Added 1 hour ago
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Consultant, Cost Planning
Newmark
Montreal, QC
- Full-time
…You will support project planning, procurement, cost control, contract administration, and financial reporting to help ensure projects are delivered within approved budgets and meet client…
Added 1 hour ago
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Consultant, Cost Planning
Newmark
Toronto, ON
- Full-time
…This is an exciting opportunity to spearhead the end-to-end contract administration process for high-profile, complex construction projects from mixed-use, commercial, offices, institutions…
Added 1 hour ago
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IT Procurement Category Manager
Co-operators
Burlington, ON · Guelph, ON · Mississauga, ON · Toronto, ON
- Full-time
…spend categories, including software, hardware, telecom, and IT professional services. This role focuses on managing vendor relationships, negotiating contracts, ensuring compliance with…
Added 1 hour ago
R
C# Senior Developer - OTT Team (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Opportunities for continued learning and professional development
Added 1 hour ago
BM
Quality Engineer III
Baylis Medical Technologies
ON · Mississauga, ON
- Full-time
Added 1 hour ago
BM
Senior Office Administrator
Baylis Medical Technologies
ON · Mississauga, ON
- Full-time
Maintain a professional, organized, and welcoming front desk and office environment
Added 1 hour ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Contract
Provide functional support to business users, resolving issues and inquiries related to D365 F&O in a timely and professional manner.
Added 1 hour ago
MF
Journeyperson - Construction Installation
Merit for Apprenticeship
Kitchener, ON
- Full-time
Company social events and opportunities for professional growth.

BCAA

Manager, Road Assist Fleet & Contract Partners

Kelowna, BC, Canada
Fleet Admin, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

Are you an experienced automotive leader who knows how to build strong teams and productive business partnerships? Do you thrive in a field-based role where safety, operational performance, and the Member experience all matter?

BCAA is looking for a Manager, ERS Fleet & Contract Partners, Road Assist to lead a team of Remote Fleet Technicians and oversee relationships with our external Tow Partners. You’ll help ensure reliable roadside coverage, consistent service standards, safe operations, and an excellent experience for BCAA Members across British Columbia.

This role requires approximately 70% travel throughout British Columbia. You’ll also need the flexibility to work varied hours, including weekends.

Who you are

A confident people leader who knows how to coach, develop, and hold teams accountable.
An experienced automotive professional with a strong understanding of field operations and customer service.
A relationship builder who can effectively manage external partners, negotiate priorities, and represent the BCAA brand.
A practical problem-solver who uses data, sound judgment, and operational insight to improve performance.
A safety advocate who leads by example and creates clear expectations for employees and partners.
Adaptable, organized, and comfortable balancing competing priorities in a fast-paced environment.

What you’ll do

Lead and develop the team

Lead, coach, and develop a team of Road Assist Remote Fleet Technicians.
Hire and train new team members while ensuring the team has the skills and experience needed to meet operational objectives.
Manage performance and operational KPIs through regular evaluation, feedback, coaching, and roadside visits.
Oversee scheduling, time administration, overtime, shift changes, and vacation approvals in partnership with the scheduling team.
Ensure employees consistently follow BCAA policies, procedures, and People & Culture practices.
Manage costs within established operational budgets.

Manage Contract Partner relationships

Build and maintain strong relationships with Tow Partners to support dependable roadside coverage for BCAA Members.
Provide account management support related to training, health and safety, service quality, and business operations.
Communicate BCAA programs, operating procedures, quality standards, and new initiatives to Tow Partners.
Identify and implement process and policy improvements that strengthen consistency, manage costs, and improve the Member experience.
Support the continued growth of the Battery Program across the Tow Partner network.

Champion safety

Help build and maintain a strong Safety First culture across the Fleet Technician team and Tow Partner network.
Ensure Fleet Technicians follow established safety policies and procedures.
Collaborate on safety and training initiatives, sharing best practices and resources with Tow Partners.
Encourage the continued development of partner safety programs and higher health and safety standards across the industry.

Strengthen the Member experience

Coach employees and partners to consistently deliver positive Member experiences.
Monitor customer satisfaction and help drive strong Net Promoter Score results.
Address escalated Member concerns in a timely and professional manner.
Partner with Automotive leadership and the Automotive Customer Care team to resolve service issues and support BCAA’s strategic goals.

What you bring

Grade 12 or equivalent.
A diploma in business management, automotive training, or an equivalent combination of education and experience.
Automotive Mechanical Repair certification or related automotive qualifications.
At least five years of experience in the automotive industry.
At least three years of leadership, supervisory, or account management experience.
Demonstrated experience developing employees, improving processes, and leading operational performance.
Strong account management, negotiation, communication, and relationship-building skills.
Sound analytical, problem-solving, and decision-making abilities.
Experience handling customer concerns and escalations.
Proficiency with Microsoft Office and Microsoft 365 tools.
A clean BC Class 5 driver’s license or better.
Willingness and ability to travel frequently and work varied hours, including weekends.

Bonus qualifications

A degree in business management or a related field.
Additional account management experience.
Experience with Salesforce Field Service, CRM platforms, Moneris terminals, or similar operational systems.

The salary range for this position is $94,000 to $98,000 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

Lead and develop a team of remote fleet technicians while managing relationships with external tow partners to ensure reliable roadside coverage. Oversee operational KPIs, safety standards, and service quality to drive a positive member experience across British Columbia.

Requirements

Requires at least five years of automotive industry experience and three years of leadership or account management experience. Candidates must possess a valid BC Class 5 driver's license and the ability to travel frequently throughout the province.

Skills

People leadership
Automotive operations
Account management
Relationship building
Negotiation
Operational performance
Safety management
Problem-solving
Data analysis
Coaching
Performance management
Customer service
Budget management
Microsoft Office
Microsoft 365

Benefits

Performance bonus
Pension plan
Paid time off
Vacation
Wellness days
Volunteer days
BCAA membership
Flexible benefits
Wellness dollars

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Fleet management
Roadside assistance
Account management
Safety culture
KPI management
Contract partners
Field operations
Customer experience
Net Promoter Score
Salesforce Field Service
CRM
Moneris
Automotive mechanical repair
Business management
Leadership
Coaching
Budgeting
Scheduling
Travel

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