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Added 6 mins ago
Estimator
Pomerleau
Montreal, QC
As an Estimator within Pomerleau’s Building Operations team, you will contribute to the growth of new projects and the development of ongoing projects while helping raise industry standards…
Added 7 mins ago
D
Assistant Team Leader
Dollarama
Saint-Constant, QC · St Constant, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 7 mins ago
O
Senior Software Engineer, Observability (Auth0)
Okta
Toronto, ON
- $136,000 to $187,000 CAD / year
- Full-time
…Reliability Engineering (SRE) field or working as a Development Operations (DevOps) engineer, and you have a passion for Observability tooling, this position will allow you to further your…
Added 9 mins ago
CN
Field Lead Operator
Canadian Natural
Grande Prairie, AB
- Full-time
At Canadian Natural, we are proud to be a leader in Canada’s energy industry. Join us and help drive innovation and long-term value through integrity, teamwork, and a passion for doing…
Added 9 mins ago
Senior Business Data Analyst - Asset Management Software
Siemens
ON · NB · NS · AB
Collaborate with global stakeholders across North America and Europe, with core working hours aligned to Eastern Time business operations.
Added 12 mins ago
A
Material Handler
ADM
Watson, SK
- Full-time
Assist operations personnel, maintenance personnel and supervisors as needed
Added 12 mins ago
TS
Owner Operator - Fuel
The Seaboard Transport Group
Truro, NS
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 12 mins ago
MD
Passenger Rail Marketing Program Leader - State Prog Admin Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Passenger Rail Marketing Program Leader
Added 12 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 12 mins ago
SI
Engineer - Manufacturing
Skyjack Inc.
Guelph, ON
- Full-time
…fabrication, modification, and evaluation of manufacturing operations such as machining, metal forming, plastics processing, welding and brazing, assembly, and material handling. May assist…
Added 12 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 12 mins ago
W
Subcontracts Specialist
Worley
Calgary, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 12 mins ago
W
Subcontracts Specialist
Worley
AB · Edmonton, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 15 mins ago
Warehouse Associate
Sonepar
Edmonton, AB
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 15 mins ago
Sales Representative
Smurfit Westrock
Guelph, ON
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help…
Added 15 mins ago
Sr. Solution Architect
Anaplan
Ottawa, ON
…for a tenacious Sr. Solution Architect to join our Business Operations (BizOps) team. Get involved in a highly visible, large-scale SaaS cloud…
Added 15 mins ago
A
Engineering Lead – Airside Civil Infrastructure
AECOM
Mississauga, ON
- Full-time
…revitalization initiatives, infrastructure projects, and ongoing airport…
Added 15 mins ago
KI
Software Developer 2 , C++ and Test automation - 12 Month Contract
Kinaxis Inc.
Ottawa, ON
- Contract
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides…
Added 15 mins ago
CC
Retail Shift Leader
Canna Cabana
Collingwood, ON
- $19 to $21 CAD / hour
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 15 mins ago
CC
Retail Shift Leader
Canna Cabana
Cold Lake, AB
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 15 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Haysboro, Calgary, AB
- Full-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 15 mins ago
S
store manager, Mississauga, ON
Starbucks
Mississauga, ON
- $62,500 to $82,600 CAD / year
…(employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a…
Added 15 mins ago
S
store manager, Burlington, Oakville, ON
Starbucks
Oakville, ON · Burlington, ON
- $62,500 to $82,600 CAD / year
…(employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a…
Added 15 mins ago
store manager, Ange-Gardien, QC
Starbucks
Ange-Gardien, QC
…customers and communities around the world. As a Starbucks leader, you are driven by a deep sense of responsibility. You are ambitious - never a mere spectator. You take steps to make…
Added 15 mins ago
RMR Winter 26/27 - Mountain Patroller Level 3
Northland Properties
Revelstoke, BC
…conditions of ski runs/trails, assists the control route team leader with avalanche control missions, is able to take on a leadership role during day to day operations, lift evacuations and…

BCAA

Manager, Road Assist Fleet & Contract Partners

Kelowna, BC, Canada
Fleet Admin, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

Are you an experienced automotive leader who knows how to build strong teams and productive business partnerships? Do you thrive in a field-based role where safety, operational performance, and the Member experience all matter?

BCAA is looking for a Manager, ERS Fleet & Contract Partners, Road Assist to lead a team of Remote Fleet Technicians and oversee relationships with our external Tow Partners. You’ll help ensure reliable roadside coverage, consistent service standards, safe operations, and an excellent experience for BCAA Members across British Columbia.

This role requires approximately 70% travel throughout British Columbia. You’ll also need the flexibility to work varied hours, including weekends.

Who you are

A confident people leader who knows how to coach, develop, and hold teams accountable.
An experienced automotive professional with a strong understanding of field operations and customer service.
A relationship builder who can effectively manage external partners, negotiate priorities, and represent the BCAA brand.
A practical problem-solver who uses data, sound judgment, and operational insight to improve performance.
A safety advocate who leads by example and creates clear expectations for employees and partners.
Adaptable, organized, and comfortable balancing competing priorities in a fast-paced environment.

What you’ll do

Lead and develop the team

Lead, coach, and develop a team of Road Assist Remote Fleet Technicians.
Hire and train new team members while ensuring the team has the skills and experience needed to meet operational objectives.
Manage performance and operational KPIs through regular evaluation, feedback, coaching, and roadside visits.
Oversee scheduling, time administration, overtime, shift changes, and vacation approvals in partnership with the scheduling team.
Ensure employees consistently follow BCAA policies, procedures, and People & Culture practices.
Manage costs within established operational budgets.

Manage Contract Partner relationships

Build and maintain strong relationships with Tow Partners to support dependable roadside coverage for BCAA Members.
Provide account management support related to training, health and safety, service quality, and business operations.
Communicate BCAA programs, operating procedures, quality standards, and new initiatives to Tow Partners.
Identify and implement process and policy improvements that strengthen consistency, manage costs, and improve the Member experience.
Support the continued growth of the Battery Program across the Tow Partner network.

Champion safety

Help build and maintain a strong Safety First culture across the Fleet Technician team and Tow Partner network.
Ensure Fleet Technicians follow established safety policies and procedures.
Collaborate on safety and training initiatives, sharing best practices and resources with Tow Partners.
Encourage the continued development of partner safety programs and higher health and safety standards across the industry.

Strengthen the Member experience

Coach employees and partners to consistently deliver positive Member experiences.
Monitor customer satisfaction and help drive strong Net Promoter Score results.
Address escalated Member concerns in a timely and professional manner.
Partner with Automotive leadership and the Automotive Customer Care team to resolve service issues and support BCAA’s strategic goals.

What you bring

Grade 12 or equivalent.
A diploma in business management, automotive training, or an equivalent combination of education and experience.
Automotive Mechanical Repair certification or related automotive qualifications.
At least five years of experience in the automotive industry.
At least three years of leadership, supervisory, or account management experience.
Demonstrated experience developing employees, improving processes, and leading operational performance.
Strong account management, negotiation, communication, and relationship-building skills.
Sound analytical, problem-solving, and decision-making abilities.
Experience handling customer concerns and escalations.
Proficiency with Microsoft Office and Microsoft 365 tools.
A clean BC Class 5 driver’s license or better.
Willingness and ability to travel frequently and work varied hours, including weekends.

Bonus qualifications

A degree in business management or a related field.
Additional account management experience.
Experience with Salesforce Field Service, CRM platforms, Moneris terminals, or similar operational systems.

The salary range for this position is $94,000 to $98,000 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

Lead and develop a team of remote fleet technicians while managing relationships with external tow partners to ensure reliable roadside coverage. Oversee operational KPIs, safety standards, and service quality to drive a positive member experience across British Columbia.

Requirements

Requires at least five years of automotive industry experience and three years of leadership or account management experience. Candidates must possess a valid BC Class 5 driver's license and the ability to travel frequently throughout the province.

Skills

People leadership
Automotive operations
Account management
Relationship building
Negotiation
Operational performance
Safety management
Problem-solving
Data analysis
Coaching
Performance management
Customer service
Budget management
Microsoft Office
Microsoft 365

Benefits

Performance bonus
Pension plan
Paid time off
Vacation
Wellness days
Volunteer days
BCAA membership
Flexible benefits
Wellness dollars

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Fleet management
Roadside assistance
Account management
Safety culture
KPI management
Contract partners
Field operations
Customer experience
Net Promoter Score
Salesforce Field Service
CRM
Moneris
Automotive mechanical repair
Business management
Leadership
Coaching
Budgeting
Scheduling
Travel

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