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Added 7 mins ago
ZK
Electrical engineering technician
Zodiac Karaoke & Pub Inc.
Richmond, BC
- $37 to $45 CAD / hour
- Full-time
- On-site
Conduct or supervise the installation, commissioning, and operation of electrical and electronic equipment and systems
Added 14 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…reliability, scalability, and security of critical business systems. This role champions a portfolio of SaaS (i.e., cloud-based) and on-premise applications, modern ERP solutions,…
Added 14 mins ago
AA
Business Development Manager, OHT
Ad Astra Consultants
ON · Ontario, Canada
- Full-time
Proficiency in Microsoft Office; experience with ERP systems such as Navision or SAP is preferred.
Added 14 mins ago
V
Architect (ATC)
Virtusa
Mississauga, ON
- Full-time
Integrate applications with databases and third-party systems.
Added 14 mins ago
V
Senior Consultant
Virtusa
Mississauga, ON
- Full-time
Strong Capital Markets knowledge, particularly within Equities, with a track record of building/supporting high-availability financial systems.
Added 14 mins ago
SS
Healthcare Security Guard - Oshawa
Securiguard Services Ltd.
Oshawa, ON
- Full-time
Monitor security cameras, alarm systems, and other surveillance equipment to detect suspicious activity and potential security breaches.
Added 14 mins ago
AU
Security Patroller - Campus - Full Time
Allied Universal
Calgary, AB
- Full-time
Monitor CCTV and alarm systems and respond appropriately to security concerns.
Added 14 mins ago
AU
Security Guard - Distribution Centre
Allied Universal
Brantford, ON
- $19 CAD / hour
- Full-time
Familiarity with access control systems and alarm .
Added 14 mins ago
AU
Security Guard - Mall
Allied Universal
London, ON
- Full-time
Familiarity with access control systems and alarm systems.
Added 15 mins ago
F&
Full Time Retail Experience Lead
Fire & Flower Inc.
Brampton, ON
- Full-time
Familiarity with security alarm systems – enabling and disabling.
Added 15 mins ago
Grocery - Clerk Sales/Service SW
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
Added 15 mins ago
DB
Part Time Bridal Sales
David's Bridal
Woodbridge, ON
- Part-time
Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate…
Added 15 mins ago
DB
Part Time Bridal Sales
David's Bridal
Dartmouth, NS
- Part-time
Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate…
Added 15 mins ago
DB
Part Time Bridal Sales
David's Bridal
Hamilton, ON
- Part-time
Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate…
Added 15 mins ago
Manager, Quality Assurance II
Sofina Foods Inc
Edmonton, AB
Knowledge of Statistical Process Control, GMPs, Quality regulatory requirements and systems
Added 15 mins ago
AC
Sr. Manager, Philanthropy
Alberta Cancer Foundation
Calgary, AB
- Full-time
Added 16 mins ago
ML
Business Solutions Architect - up to 2 positions
Manitoba Liquor and Lotteries
Winnipeg, MB
- $99,923.2 to $134,950.4 CAD / year
- Full-time
- On-site
…cost-benefit and return on investment analysis for proposed systems to aid management in making implementation decisions with corporate-wide implications. Prepare and present reports,…
Added 16 mins ago
VS
Welder Fitters
VAW Systems Ltd.
Steinbach, MB
- From $35.5 CAD / hour
- Full-time
- On-site
…Knowledge of industrial/commercial fans, noise control and HVAC systems is an asset Knowledge of Lean principles is an asset MIG welding: 3 years (required) Language: English (required)…
Added 30 mins ago
C
Service Supervisor Truck shop and field
Cummins
Kamloops, BC
- Full-time
Proficiency with business systems, service management tools, and Microsoft Office applications.
Added 43 mins ago
C
Temporary Sales Support Associate
Coach
Toronto, ON
- Part-time
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product…
Added 45 mins ago
ZG
General Manager / Head of Vision Care Canada
ZEISS Group
Toronto, ON
- Full-time
Ensure full compliance with local laws and regulations; ensure full compliance with ZEISS’ values and systems.
Added 45 mins ago
GF
Customer Service Representative (Motivator) - Vaughan Metropolitan Centre
GoodLife Fitness
Vaughan, ON
- Part-time
Assist Members through possessing an in-depth knowledge of all our systems to be able to efficiently answer Member questions, resolve Member issues or concerns, make updates to Member…
Added 45 mins ago
A
Roofer
ATCO
Kamloops, BC
- Full-time
Reporting to the Lead Hand, the Roofer installs, repairs, and replaces roofing materials systems on modular buildings. The role demands working at heights, physical endurance, a strong…
Added 45 mins ago
B
Senior Technology Manager, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
Experience with Finastra Loan IQ or comparable commercial lending systems.
Added 45 mins ago
B
SENIOR BUSINESS ADVISOR, AI
BDC
Montreal, QC
- Full-time
Exposure to data strategy, analytics, automation, or enterprise systems.

BCAA

Manager, Road Assist Fleet & Contract Partners

Kelowna, BC, Canada
Fleet Admin, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

Are you an experienced automotive leader who knows how to build strong teams and productive business partnerships? Do you thrive in a field-based role where safety, operational performance, and the Member experience all matter?

BCAA is looking for a Manager, ERS Fleet & Contract Partners, Road Assist to lead a team of Remote Fleet Technicians and oversee relationships with our external Tow Partners. You’ll help ensure reliable roadside coverage, consistent service standards, safe operations, and an excellent experience for BCAA Members across British Columbia.

This role requires approximately 70% travel throughout British Columbia. You’ll also need the flexibility to work varied hours, including weekends.

Who you are

A confident people leader who knows how to coach, develop, and hold teams accountable.
An experienced automotive professional with a strong understanding of field operations and customer service.
A relationship builder who can effectively manage external partners, negotiate priorities, and represent the BCAA brand.
A practical problem-solver who uses data, sound judgment, and operational insight to improve performance.
A safety advocate who leads by example and creates clear expectations for employees and partners.
Adaptable, organized, and comfortable balancing competing priorities in a fast-paced environment.

What you’ll do

Lead and develop the team

Lead, coach, and develop a team of Road Assist Remote Fleet Technicians.
Hire and train new team members while ensuring the team has the skills and experience needed to meet operational objectives.
Manage performance and operational KPIs through regular evaluation, feedback, coaching, and roadside visits.
Oversee scheduling, time administration, overtime, shift changes, and vacation approvals in partnership with the scheduling team.
Ensure employees consistently follow BCAA policies, procedures, and People & Culture practices.
Manage costs within established operational budgets.

Manage Contract Partner relationships

Build and maintain strong relationships with Tow Partners to support dependable roadside coverage for BCAA Members.
Provide account management support related to training, health and safety, service quality, and business operations.
Communicate BCAA programs, operating procedures, quality standards, and new initiatives to Tow Partners.
Identify and implement process and policy improvements that strengthen consistency, manage costs, and improve the Member experience.
Support the continued growth of the Battery Program across the Tow Partner network.

Champion safety

Help build and maintain a strong Safety First culture across the Fleet Technician team and Tow Partner network.
Ensure Fleet Technicians follow established safety policies and procedures.
Collaborate on safety and training initiatives, sharing best practices and resources with Tow Partners.
Encourage the continued development of partner safety programs and higher health and safety standards across the industry.

Strengthen the Member experience

Coach employees and partners to consistently deliver positive Member experiences.
Monitor customer satisfaction and help drive strong Net Promoter Score results.
Address escalated Member concerns in a timely and professional manner.
Partner with Automotive leadership and the Automotive Customer Care team to resolve service issues and support BCAA’s strategic goals.

What you bring

Grade 12 or equivalent.
A diploma in business management, automotive training, or an equivalent combination of education and experience.
Automotive Mechanical Repair certification or related automotive qualifications.
At least five years of experience in the automotive industry.
At least three years of leadership, supervisory, or account management experience.
Demonstrated experience developing employees, improving processes, and leading operational performance.
Strong account management, negotiation, communication, and relationship-building skills.
Sound analytical, problem-solving, and decision-making abilities.
Experience handling customer concerns and escalations.
Proficiency with Microsoft Office and Microsoft 365 tools.
A clean BC Class 5 driver’s license or better.
Willingness and ability to travel frequently and work varied hours, including weekends.

Bonus qualifications

A degree in business management or a related field.
Additional account management experience.
Experience with Salesforce Field Service, CRM platforms, Moneris terminals, or similar operational systems.

The salary range for this position is $94,000 to $98,000 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

Lead and develop a team of remote fleet technicians while managing relationships with external tow partners to ensure reliable roadside coverage. Oversee operational KPIs, safety standards, and service quality to drive a positive member experience across British Columbia.

Requirements

Requires at least five years of automotive industry experience and three years of leadership or account management experience. Candidates must possess a valid BC Class 5 driver's license and the ability to travel frequently throughout the province.

Skills

People leadership
Automotive operations
Account management
Relationship building
Negotiation
Operational performance
Safety management
Problem-solving
Data analysis
Coaching
Performance management
Customer service
Budget management
Microsoft Office
Microsoft 365

Benefits

Performance bonus
Pension plan
Paid time off
Vacation
Wellness days
Volunteer days
BCAA membership
Flexible benefits
Wellness dollars

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Fleet management
Roadside assistance
Account management
Safety culture
KPI management
Contract partners
Field operations
Customer experience
Net Promoter Score
Salesforce Field Service
CRM
Moneris
Automotive mechanical repair
Business management
Leadership
Coaching
Budgeting
Scheduling
Travel

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