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Added 12 mins ago
EW
Law Clerk
ERCO Worldwide
Mississauga, ON
- Full-time
Added 12 mins ago
MC
Project Coordinator – Light Industrial/Commercial
MatchBox Consulting Group
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Contract
Added 12 mins ago
LC
Client Experience & Service Coordinator
LightForm Canada
Vancouver, BC
- Full-time
Strong problem-solving, administrative, and documentation skills.
Added 12 mins ago
J
Consultant Chef Trainer
JobsMedia.io
Two Hills, AB
- Contract
Provide the administrative documentation required for the mandate (e.g., invoices, evaluation questionnaires).
Added 12 mins ago
S
Patient Administrative Associate - Barzakay Clinic - Regular Part-Time - 2026-19258 (2026-19258)
Sunnybrook
Toronto, ON
- Part-time
…self-motivated, dedicated individual to join our team as Patient Administrative Associates to support multiple clinical teams and associated…
Added 12 mins ago
CR
Translator
Canadian Red Cross
Canada
- Full-time
Added 12 mins ago
VS
Administration Office Assistant (Part-Time) - Canterbury Place (2026-11051)
Verve Senior Living
Toronto, ON · North York, ON
- Part-time
…residences. Under the direction of the Office Manager, provides administrative support including clerical and reception duties for the efficient operation of the…
Added 12 mins ago
C(
Compliance Analyst
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
Coordinate documentation requests across internal teams and with external counsel and service providers, and support strategic and administrative projects for Legal and Compliance.
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MT
Linehaul Dispatcher
Midland Transport
Dieppe, NB
- Full-time
Added 12 mins ago
J
Consultant Chef Trainer
JobsMedia.io
Bonaventure, QC
- Contract
Provide the administrative documentation required for the mandate (e.g., invoices, evaluation questionnaires).
Added 12 mins ago
J
Consultant Chef Trainer
JobsMedia.io
Bathurst, NB
- Contract
Provide the administrative documentation required for the mandate (e.g., invoices, evaluation questionnaires).
Added 12 mins ago
FR
Security Concierge Supervisor
FirstService Residential Canada
Aurora, ON
- Full-time
Added 12 mins ago
SH
General Duty Nurse (N2) - Child Health - JL1 Emergency - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 12 mins ago
J
Consultant Chef Trainer
JobsMedia.io
Maria, QC
- Contract
Provide the administrative documentation required for the mandate (e.g., invoices, evaluation questionnaires).
Added 12 mins ago
J
Consultant Chef Trainer
JobsMedia.io
Carleton-sur-Mer, QC
- Contract
Provide the administrative documentation required for the mandate (e.g., invoices, evaluation questionnaires).
Added 12 mins ago
SH
Nursing Assistant - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 12 mins ago
J
Consultant Chef Trainer
JobsMedia.io
Winnipeg, MB
- Contract
Provide the administrative documentation required for the mandate (e.g., invoices, evaluation questionnaires).
Added 12 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Added 12 mins ago
MQ
Senior Technical Recruiter
Miipe Quality Solutions
Markham, ON
- $40 to $45 CAD / hour
- Contract
Assist with onboarding coordination and other recruitment-related administrative tasks when required
Added 12 mins ago
J
Head trainer/consultant
JobsMedia.io
Saint-Lin - Laurentides, QC · St-Lin, QC
- Contract
Provide the required administrative documentation for the mandate (e.g., invoices, evaluation questionnaires).
Added 12 mins ago
SC
Administrative Assistant (2 Positions)
Sheridan College
Oakville, ON
- Full-time
Reporting to the Manager, Executive Administration & Assistant Secretary to the Board of Governors, the Administrative Assistant is responsible for providing comprehensive administrative…
Added 12 mins ago
TO
Library Assistant
Town of Oakville
Oakville, ON
- Internship
Added 12 mins ago
MC
Property Administrator
Medallion Corporation
Hamilton, ON
- Full-time
The Property Administrator provides administrative and operational support to the Property Manager and on-site teams. This role ensures the efficient day to day administration of property…
Added 12 mins ago
TS
Accounting Associate
T&T Supermarket
Markham, ON
- Full-time
Reporting to the Manager, the Accounting Associate will be responsible for providing daily accounting duties and administrative support for the Finance & Accounting Department, ensures the…
Added 12 mins ago
N
Sales Support | Support aux ventes - Noramco-EN
Noramco
Montreal, QC
- Full-time

BCAA

Member Services Specialist

Burnaby, BC, Canada
Claims & Evo Call Centre, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

We are currently hiring a Member Services Specialist for our Evo Car Share team, based in our Home Office.

As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly, solutions-focused support across multiple channels, helping Members with everything from general inquiries and account support to rentals, billing, and claims-related questions.

In this role, you’ll also support important day-to-day operations behind the scenes, including registrations, billing, refuel reimbursements, open rentals, RFID activations, and fleet follow-ups. You’ll work closely with other Evo teams, external partners, and Members to troubleshoot issues, find solutions, and deliver a great Member experience.

Our Member Services Call Centre operates 24 hours a day, 7 days a week, so flexibility is important. This role requires availability for a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays.

This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment where every day brings something different.

Who you are:

You are passionate about providing excellent customer service and creating positive experiences for Members.
You are a confident communicator who can listen, ask the right questions, and make complex information easy to understand.
You are a natural problem-solver who stays calm under pressure and enjoys finding creative solutions to challenging customer situations.
You are organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
You are comfortable working independently while also contributing to a collaborative and supportive team.
You are adaptable and comfortable working in a 24/7 operation with a variety of shifts.
You are curious and proactive, always looking for ways to improve the Member experience and the way work gets done.

What you’ll do:

Provide timely, friendly, and solutions-focused support for inbound and outbound Member inquiries across multiple channels.
Support Members with questions related to their accounts, rentals, billing, vehicle use, and other Evo services.
Handle escalated Member concerns, applying sound judgment and problem-solving skills to reach appropriate resolutions.
Support operational processes including daily billing, registrations, open rentals, refuel reimbursements, RFID activations, unsubscribe requests, and fleet support follow-ups.
Support claims-related activities by responding to calls, reviewing accident and damage reports, completing basic claims administration, and processing Member charges when required.
Work with ICBC, collision and fleet teams, and Members to confirm information, support repairs, and provide updates related to claims and outcomes.
Prepare daily summary reports and complete other administrative tasks as needed.
Partner with Evo teams and vendors to resolve issues and support day-to-day operations.
Support Evo marketing, Evolve, and other teams with projects, campaigns, and initiatives that contribute to the overall business and Member experience.
Stay up to date on departmental policies, procedures, and best practices.
Contribute ideas and support continuous improvement initiatives that make the Member experience even better.

What you bring:

Grade 12 or equivalent; additional education or certification is an asset.
2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Demonstrated experience delivering excellent customer service and having client-focused conversations.
Strong verbal and written communication skills, with the ability to communicate effectively with Members, colleagues, leaders, and external partners.
Strong problem-solving and analytical skills, with the ability to troubleshoot challenging customer situations and identify practical solutions.
Excellent organization, prioritization, attention to detail, and time-management skills.
Ability to work independently with minimal supervision while managing multiple tasks in a fast-paced environment.
Good knowledge of the Vancouver area.
Basic experience working with CRM tools.
Typing speed of at least 40 words per minute.
Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays, as part of a 24/7 operation.

The salary range for this position is $48,405.36 to $60,506.64 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Shape your future with us. We’ve got you covered.

Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

Provide friendly, solutions-focused support for member inquiries across multiple channels including billing, rentals, and claims. Manage daily operational tasks such as registrations, fleet follow-ups, and administrative reporting to ensure a smooth member experience.

Requirements

Requires a minimum of 2 years of customer service experience, preferably in a call center environment, and a high school diploma. Candidates must possess strong communication skills, the ability to work in a 24/7 shift-based environment, and a typing speed of at least 40 words per minute.

Skills

Customer service
Problem-solving
Communication
Analytical skills
Time management
Attention to detail
CRM tools
Typing
Conflict resolution
Administrative support
Data entry
Reporting

Benefits

Performance bonus
Pension plan
Wellness account
Flexfits benefits program
Health care spending account
BCAA membership discounts
Learning and growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Member Services
Car Sharing
Billing
Claims Administration
CRM
Fleet Support
Data Entry
Problem Solving
Communication
Administrative Tasks
Reporting
Operations
Mobility
ICBC
RFID
Account Support
Conflict Resolution
Time Management

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