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Added 11 mins ago
RB
Senior Contract Administrator – Linear Water/Wastewater
R.J. Burnside & Associates Limited
Stoney Creek, NB
- Full-time
Assessing contractor change requests and claims, and participating in negotiations.
Added 11 mins ago
LC
Client Experience & Service Coordinator
LightForm Canada
Vancouver, BC
- Full-time
Coordinate warranty claims, product replacements, repairs, credits, and Return Merchandise Authorizations (RMAs).
Added 11 mins ago
R
Evidence Solutions Leader
Roche
Mississauga, ON
- Full-time
Added 11 mins ago
SI
Senior Accountant
Synectics Inc.
Niagara Falls, ON
- $77,000 to $85,000 CAD / year
- Full-time
Investigate and resolve short payments, deductions, customer claims, and collection issues.
Added 11 mins ago
N
Sales Support | Support aux ventes - Noramco-EN
Noramco
Montreal, QC
- Full-time
…and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned…
Added 26 mins ago
M
Underwriting Assistant (Fixed-Term, 12 Months))
Marsh
Ottawa, ON
- Temporary
- Other
…advisors and their clients through specialized underwriting and claims expertise, personalized customer service, and a responsive, technology-oriented business approach. For more…
Added 26 mins ago
TC
Supervisor – Infrastructure Planning - Underground Utilities
The Corporation of The City of Victoria
Victoria, BC
- Other
Investigate service complaints, damage incidents, or accident claims and prepare recommendations or reports as required.
Added 40 mins ago
ML
Project Manager (ICI Construction)
MP Lundy Construction Inc.
Ottawa, ON
- Full-time
Review and approve all subtrade claims; review reports generated from accounting against project records to ensure accuracy and adjust cost to complete projections monthly; approve all…
Added 40 mins ago
ZC
Articling Student
Zurich Canada
Toronto, ON
- Full-time
…rotations in each of Zurich Canada’s three legal departments: Claims Legal, Corporate Legal and Staff…
Added 40 mins ago
C
Principal Statistical Programmer FSP - RWD/EPI
Cytel
Canada
- Full-time
Assist in development of study protocols and analysis plans leveraging large RWD sources (Claims and/or EHR)
Added 40 mins ago
LC
Client Experience & Service Coordinator
LightForm Canada
AB · Edmonton, AB
- Full-time
Coordinate warranty claims, product replacements, repairs, credits, and Return Merchandise Authorizations (RMAs).
Added 40 mins ago
1
Dental Receptionist / Treatment Coordinator-Cariboo Dental
123Dentist
Williams Lake, BC
- $27 to $33 CAD / hour
- Full-time
Process insurance claims, predeterminations, and payments
Added 40 mins ago
C&
Bodily Injury Claims Adjuster
Crawford & Company (Canada) Inc.
Prince George, BC
- Full-time
Company Description Crawford & Company (Canada) Inc. is a national leader in claims management, with a team of over 1,000 professionals including adjusters, specialists, and technical…
Added 40 mins ago
UO
Billing Analyst, U of C Medical Group
University of Calgary
Calgary, AB
- Full-time
Each Billing Analyst will be supporting a minimum of 65 physicians each billing cycle and fulfilment of Standard Operation Policy claims submissions per month.
Added 40 mins ago
W
(CAN) Leader de nuit
Walmart
Sainte-Agathe-des-Monts, QC
- Full-time
Ensures defective or damaged merchandise is properly identified and transferred to the claims room in accordance with procedures.
Added 40 mins ago
W
(CAN) Produce Department Manager
Walmart
Wetaskiwin, AB
- Part-time
…customers, managing inventory and merchandising programs, handling claims and returns, and completing necessary paperwork related to inventory and…
Added 55 mins ago
FB
Senior Project Manager
Forbes Bros. Group of Companies
Saskatoon, SK
- Full-time
Lead contract administration, change management, claims, and commercial negotiations in alignment with contractual obligations and business goals.
Added 55 mins ago
Claims Service Ambassador
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
As a Claims Service Ambassador, you would contribute to Wawanesa’s goal of delivering an exceptional and consistent claims experience within a fast‑paced call center environment by handling…
Added 1 hour ago
B
Manager, Risk & Insurance
Brookfield
Toronto, ON
- Full-time
…responsibilities, including policy placement, acquisition due diligence, claims review as well as partner on setting our risk and insurance strategy. To support this mandate, the Manager…
Added 1 hour ago
D
Senior Carbon Specialist
Deloitte
Toronto, ON
- Full-time
Working knowledge of high-integrity carbon markets and carbon dioxide removals, including quality assessment, additionality, durability, leakage, corresponding claims and portfolio risk.
Added 1 hour ago
Client Service Administrator - Saskatoon SK
Demant Group
Saskatoon, SK
Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure…
Added 1 hour ago
BA
Manager, Risk & Insurance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…responsibilities, including policy placement, acquisition due diligence, claims review as well as partner on setting our risk and insurance strategy. To support this mandate, the Manager…
Added 1 hour ago
B
Member Services Specialist
BCAA
Burnaby, BC · Claims & Evo Call Centre
- Full-time
…general inquiries and account support to rentals, billing, and claims-related…
Added 1 hour ago
Commercial Lines Underwriter P&C – Middle Market
Aviva
Markham, ON
Work collaboratively with Auto underwriting, Claims, Risk Control, and other internal teams to deliver comprehensive underwriting solutions.
Added 1 hour ago
AL
Customer Experience Representative
Air Liquide
Montreal, QC
- Full-time
Returns & Claims Management: Create return orders and maintain the RMA (Return Merchandise Authorization) tracking sheet. Initiate the Delegation of Authority (DOA) process to facilitate…

BCAA

Member Services Specialist

Burnaby, BC, Canada
Claims & Evo Call Centre, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

We are currently hiring a Member Services Specialist for our Evo Car Share team, based in our Home Office.

As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly, solutions-focused support across multiple channels, helping Members with everything from general inquiries and account support to rentals, billing, and claims-related questions.

In this role, you’ll also support important day-to-day operations behind the scenes, including registrations, billing, refuel reimbursements, open rentals, RFID activations, and fleet follow-ups. You’ll work closely with other Evo teams, external partners, and Members to troubleshoot issues, find solutions, and deliver a great Member experience.

Our Member Services Call Centre operates 24 hours a day, 7 days a week, so flexibility is important. This role requires availability for a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays.

This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment where every day brings something different.

Who you are:

You are passionate about providing excellent customer service and creating positive experiences for Members.
You are a confident communicator who can listen, ask the right questions, and make complex information easy to understand.
You are a natural problem-solver who stays calm under pressure and enjoys finding creative solutions to challenging customer situations.
You are organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
You are comfortable working independently while also contributing to a collaborative and supportive team.
You are adaptable and comfortable working in a 24/7 operation with a variety of shifts.
You are curious and proactive, always looking for ways to improve the Member experience and the way work gets done.

What you’ll do:

Provide timely, friendly, and solutions-focused support for inbound and outbound Member inquiries across multiple channels.
Support Members with questions related to their accounts, rentals, billing, vehicle use, and other Evo services.
Handle escalated Member concerns, applying sound judgment and problem-solving skills to reach appropriate resolutions.
Support operational processes including daily billing, registrations, open rentals, refuel reimbursements, RFID activations, unsubscribe requests, and fleet support follow-ups.
Support claims-related activities by responding to calls, reviewing accident and damage reports, completing basic claims administration, and processing Member charges when required.
Work with ICBC, collision and fleet teams, and Members to confirm information, support repairs, and provide updates related to claims and outcomes.
Prepare daily summary reports and complete other administrative tasks as needed.
Partner with Evo teams and vendors to resolve issues and support day-to-day operations.
Support Evo marketing, Evolve, and other teams with projects, campaigns, and initiatives that contribute to the overall business and Member experience.
Stay up to date on departmental policies, procedures, and best practices.
Contribute ideas and support continuous improvement initiatives that make the Member experience even better.

What you bring:

Grade 12 or equivalent; additional education or certification is an asset.
2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Demonstrated experience delivering excellent customer service and having client-focused conversations.
Strong verbal and written communication skills, with the ability to communicate effectively with Members, colleagues, leaders, and external partners.
Strong problem-solving and analytical skills, with the ability to troubleshoot challenging customer situations and identify practical solutions.
Excellent organization, prioritization, attention to detail, and time-management skills.
Ability to work independently with minimal supervision while managing multiple tasks in a fast-paced environment.
Good knowledge of the Vancouver area.
Basic experience working with CRM tools.
Typing speed of at least 40 words per minute.
Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays, as part of a 24/7 operation.

The salary range for this position is $48,405.36 to $60,506.64 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Shape your future with us. We’ve got you covered.

Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

Apply About employer

More about this job

Responsibilities

Provide friendly, solutions-focused support for member inquiries across multiple channels including billing, rentals, and claims. Manage daily operational tasks such as registrations, fleet follow-ups, and administrative reporting to ensure a smooth member experience.

Requirements

Requires a minimum of 2 years of customer service experience, preferably in a call center environment, and a high school diploma. Candidates must possess strong communication skills, the ability to work in a 24/7 shift-based environment, and a typing speed of at least 40 words per minute.

Skills

Customer service
Problem-solving
Communication
Analytical skills
Time management
Attention to detail
CRM tools
Typing
Conflict resolution
Administrative support
Data entry
Reporting

Benefits

Performance bonus
Pension plan
Wellness account
Flexfits benefits program
Health care spending account
BCAA membership discounts
Learning and growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Member Services
Car Sharing
Billing
Claims Administration
CRM
Fleet Support
Data Entry
Problem Solving
Communication
Administrative Tasks
Reporting
Operations
Mobility
ICBC
RFID
Account Support
Conflict Resolution
Time Management

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