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Added 8 mins ago
R
Specialist, Client Services
Ryan
Mississauga, ON
- Full-time
The Spécialiste, Services Client / Specialist Client Services is responsible for supporting the Business Development Directors and Principals with lead generation, appointment setting,…
Added 23 mins ago
RB
Senior Contract Administrator – Linear Water/Wastewater
R.J. Burnside & Associates Limited
Stoney Creek, NB
- Full-time
Coordinating specialist inspections performed by subconsultants or specialist inspectors.
Added 23 mins ago
L
Community Specialist | Tanger Outlets Ottawa
lululemon
Ottawa, ON
- Full-time
The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities…
Added 23 mins ago
L
Spécialiste de l'Activation au détail - Kérastase & Shu Uemura / Retail Activation Specialist - Kérastase & Shu Uemura
L'Oréal
Montreal, QC
- Full-time
…des échantillons et le suivi des commandes avec le service client et la supply…
Added 23 mins ago
SR
Components Engineer / Specialist
STRIVE Recruitment Inc.
Burnaby, BC
- Full-time
The client is seeking a Components Engineer/Specialist to strengthen the reliability and scalability of their hardware products by providing technical oversight of electronic component…
Added 23 mins ago
EG
Business Development Specialist
Emterra Group
Oakville, ON
- Full-time
Working closely with the Commercial, Compliance, Operations, and Client Success teams, the Business Development Specialist will identify market opportunities, understand client challenges,…
Added 23 mins ago
BC
Senior Cost Control Specialist
Bantrel Co.
Calgary, AB
- Full-time
…management and self-perform construction services at various Client sites across…
Added 38 mins ago
MI
AI Engineer Student
Mawer Investment Management
Calgary, AB
- Full-time
…to help grow over the term, not a checklist for a finished specialist. If you can reason well, build carefully, and learn fast, we want to hear from…
Added 38 mins ago
BC
Specialist, Broking & Placement - Real Estate
BFL CANADA
Langley (District), BC · Vancouver, BC · Langley, BC
- Full-time
We are looking for a Specialist, Broking & Placement to join our team in our Vancouver or Langley office!
Added 38 mins ago
JH
Junior Forensic Engineering Specialist
J.S. Held LLC
Oakville, ON
- Full-time
We are seeking a Junior Forensic Engineering Specialist to join our Accident Reconstruction team in Oakville, ON. This is an exciting opportunity for a curious, hands-on individual…
Added 38 mins ago
BC
Senior Cost Control Specialist
Bantrel Co.
Calgary, AB
- Full-time
…management and self-perform construction services at various Client sites across…
Added 52 mins ago
R
Programmatic Specialist, Advertising, Digital Services (Media Solutions) (Hybrid/Telework)
Radio-Canada
Montreal, QC
- Full-time
We are seeking a highly analytical and relationship-driven Programmatic Specialist to join our ad operations team. This role is crucial for maximizing the value of our ad inventory, with a…
Added 1 hour ago
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HR Specialist, Total Rewards - HR M&A Advisor
TD
Toronto, ON
- Full-time
Added 1 hour ago
C
Client Engagement Associate
CIBC
Gatineau, QC · Les Terrasses De La Savane
- Part-time
…to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding…
Added 1 hour ago
R
Cybersecurity Specialist (Network & Firewall Change Governance)
Raise
Vancouver, BC
- Full-time
Raise is currently hiring a Cybersecurity Specialist (Network & Firewall Change Governance) on behalf of our client. They’re expanding their team to meet growing needs, making this a unique…
Added 1 hour ago
R
Senior Accounts Payable & Expense Operations Specialist
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Senior Accounts Payable & Expense Operations Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique…
Added 1 hour ago
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Member Services Specialist
BCAA
Burnaby, BC · Claims & Evo Call Centre
- Full-time
We are currently hiring a Member Services Specialist for our Evo Car Share team, based in our Home Office.
Added 1 hour ago
RP
Director, Human Resources - CAN
RESA Power
Calgary, AB
- Full-time
Partner with Safety and legal counsel on employment-related policies and client site requirements, including drug and alcohol testing.
Added 1 hour ago
A
Traffic And Customs Coordinator
Actalent
Mississauga, ON
- $40 to $45 CAD / hour
- Contract
Certified Customs Specialist (CCS) certification is an asset.
Added 1 hour ago
TM
Recruitment & Business Development Lead
Toronto Metropolitan University
Toronto, ON
- Temporary
Added 1 hour ago
JH
Junior Forensic Engineering Specialist
J.S. Held LLC
Oakville, ON
- Full-time
We are seeking a Junior Forensic Engineering Specialist to join our Accident Reconstruction team in Oakville, ON. This is an exciting opportunity for a curious, hands-on individual…
Added 1 hour ago
FT
Head of Private Markets - Canadian Wealth Management
Franklin Templeton
Toronto, ON
- Full-time
…$280 billion in private markets assets, supported by leading specialist investment managers such as Lexington Partners, Benefit Street Partners, Franklin Venture Partners and Clarion…
Added 1 hour ago
TR
Open Text VIM Specialist (Contract)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Collaborating with the ERP Open Text Lead, the ERP Open Text Specialist is responsible for supporting the activities related to OpenText VIM build, testing, UAT, documentation, and support…
Added 1 hour ago
CC
Relationship Manager
Computershare Canada
Montreal, QC
- Full-time
…timely manner. In this role, you will coordinate all major client activities and services by interfacing with other members of the Client, operational units and the entire…
Added 1 hour ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Drummondville, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.

BCAA

Member Services Specialist

Burnaby, BC, Canada
Claims & Evo Call Centre, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

We are currently hiring a Member Services Specialist for our Evo Car Share team, based in our Home Office.

As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly, solutions-focused support across multiple channels, helping Members with everything from general inquiries and account support to rentals, billing, and claims-related questions.

In this role, you’ll also support important day-to-day operations behind the scenes, including registrations, billing, refuel reimbursements, open rentals, RFID activations, and fleet follow-ups. You’ll work closely with other Evo teams, external partners, and Members to troubleshoot issues, find solutions, and deliver a great Member experience.

Our Member Services Call Centre operates 24 hours a day, 7 days a week, so flexibility is important. This role requires availability for a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays.

This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment where every day brings something different.

Who you are:

You are passionate about providing excellent customer service and creating positive experiences for Members.
You are a confident communicator who can listen, ask the right questions, and make complex information easy to understand.
You are a natural problem-solver who stays calm under pressure and enjoys finding creative solutions to challenging customer situations.
You are organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
You are comfortable working independently while also contributing to a collaborative and supportive team.
You are adaptable and comfortable working in a 24/7 operation with a variety of shifts.
You are curious and proactive, always looking for ways to improve the Member experience and the way work gets done.

What you’ll do:

Provide timely, friendly, and solutions-focused support for inbound and outbound Member inquiries across multiple channels.
Support Members with questions related to their accounts, rentals, billing, vehicle use, and other Evo services.
Handle escalated Member concerns, applying sound judgment and problem-solving skills to reach appropriate resolutions.
Support operational processes including daily billing, registrations, open rentals, refuel reimbursements, RFID activations, unsubscribe requests, and fleet support follow-ups.
Support claims-related activities by responding to calls, reviewing accident and damage reports, completing basic claims administration, and processing Member charges when required.
Work with ICBC, collision and fleet teams, and Members to confirm information, support repairs, and provide updates related to claims and outcomes.
Prepare daily summary reports and complete other administrative tasks as needed.
Partner with Evo teams and vendors to resolve issues and support day-to-day operations.
Support Evo marketing, Evolve, and other teams with projects, campaigns, and initiatives that contribute to the overall business and Member experience.
Stay up to date on departmental policies, procedures, and best practices.
Contribute ideas and support continuous improvement initiatives that make the Member experience even better.

What you bring:

Grade 12 or equivalent; additional education or certification is an asset.
2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Demonstrated experience delivering excellent customer service and having client-focused conversations.
Strong verbal and written communication skills, with the ability to communicate effectively with Members, colleagues, leaders, and external partners.
Strong problem-solving and analytical skills, with the ability to troubleshoot challenging customer situations and identify practical solutions.
Excellent organization, prioritization, attention to detail, and time-management skills.
Ability to work independently with minimal supervision while managing multiple tasks in a fast-paced environment.
Good knowledge of the Vancouver area.
Basic experience working with CRM tools.
Typing speed of at least 40 words per minute.
Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays, as part of a 24/7 operation.

The salary range for this position is $48,405.36 to $60,506.64 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Shape your future with us. We’ve got you covered.

Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

Provide friendly, solutions-focused support for member inquiries across multiple channels including billing, rentals, and claims. Manage daily operational tasks such as registrations, fleet follow-ups, and administrative reporting to ensure a smooth member experience.

Requirements

Requires a minimum of 2 years of customer service experience, preferably in a call center environment, and a high school diploma. Candidates must possess strong communication skills, the ability to work in a 24/7 shift-based environment, and a typing speed of at least 40 words per minute.

Skills

Customer service
Problem-solving
Communication
Analytical skills
Time management
Attention to detail
CRM tools
Typing
Conflict resolution
Administrative support
Data entry
Reporting

Benefits

Performance bonus
Pension plan
Wellness account
Flexfits benefits program
Health care spending account
BCAA membership discounts
Learning and growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Member Services
Car Sharing
Billing
Claims Administration
CRM
Fleet Support
Data Entry
Problem Solving
Communication
Administrative Tasks
Reporting
Operations
Mobility
ICBC
RFID
Account Support
Conflict Resolution
Time Management

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