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Added 42 mins ago
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Senior Cost Analyst
Worley
Markham, ON
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 57 mins ago
HT
Operations Support Specialist
Hirematic Talent Solutions
Toronto, ON
- $40 to $45 CAD / hour
- Full-time
Systems Administrator / Operations Support Specialist Senior
Added 57 mins ago
FOIRE D’EMPLOI UNIQLO À MONT-ROYAL (le 11 novembre 2026) MONT-ROYAL JOB FAIR
Uniqlo Canada
Montreal, QC
The Store Associate is the customer service specialist of the store. They are responsible for exceeding customer expectations by listening to customer needs, finding products that meet…
Added 1 hour ago
A
Rental Home Specialist - Leasing & Sales
Avana
Regina, SK
- Full-time
At Avana, leasing is sales. The Rental Home Specialist is responsible for driving occupancy, converting leads into signed leases, and delivering strong leasing performance within a…
Added 1 hour ago
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Social Media Specialist
Clio
Burnaby, BC · Vancouver, BC · Toronto, ON
- Full-time
Drafting and publishing organic social content across priority channels, turning company news, product launches, customer stories, executive perspectives, and timely ideas into engaging…
Added 2 hours ago
RB
Banking Advisor
Royal Bank of Canada
Fort Frances, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 2 hours ago
W
Mechanical Design Specialist
Worley
Oakville, ON
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 2 hours ago
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Document Controller II
Worley
Edmonton, AB
- Full-time
Worley Canada Construction is seeking a Power Apps & Document Control Specialist to support our engineering, construction, and project teams.
Added 2 hours ago
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Senior Finance Manager, AI Business Solutions
Microsoft
Goodwood, ON
- Full-time
…developing solid partnerships with the local MCAPS (Microsoft Customer and Partner Solutions) sales teams, building trust and credibility by offering valuable and actionable insights to…
Added 2 hours ago
RP
Director, Human Resources - CAN
RESA Power
Calgary, AB
- Full-time
…and non-union operations, develop the Canadian HR team, and support leaders through continued growth and change in a private equity-backed…
Added 3 hours ago
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Specialist, Client Services
Ryan
Mississauga, ON
- Full-time
The Spécialiste, Services Client / Specialist Client Services is responsible for supporting the Business Development Directors and Principals with lead generation, appointment setting,…
Added 3 hours ago
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Talent Acquisition Specialist
Punt
Vancouver, BC
- Full-time
…verticals, and building out high-impact business units. To support this rapid growth, we are looking for an intermediate Talent Acquisition Specialist to own full-cycle recruitment. This is…
Added 3 hours ago
OH
Senior Specialist, Technical-1
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Added 3 hours ago
WC
Day Remodel Associate
Walmart Canada
Lethbridge, AB
- Full-time
Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 3 hours ago
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Ramp Agent
FedEx Canada
Richmond, BC
- Part-time
…leadership to cargo handlers and operational and personnel support. May perform job duties and responsibilities required of a courier, cargo handler and/or dispatcher. To model the way for…
Added 3 hours ago
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Member Services Specialist
Evo
Burnaby, BC
- Full-time
As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly,…
Added 3 hours ago
RG
Customer Experience & Social Media Communications Specialist
RecruitPod Global
Vancouver, BC
- $55,000 to $62,000 CAD / year
- Full-time
# Customer Experience & Social Media Communications Specialist
Added 3 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
Automation Specialist / Engineer - Process Systems & Software
Spartan Controls Ltd.
Burnaby, BC
…and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp &…
Added 3 hours ago
W
Day Remodel Associate
Walmart
Lethbridge, AB
- Full-time
6. Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 3 hours ago
S
Part Time Product Specialist
Skechers
Hamilton, ON
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 3 hours ago
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Client Engagement Representative
CIBC
Vancouver, BC
- Full-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 4 hours ago
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Parts Planning Intern (6-Month Contract)
Liebherr-Canada Ltd.
Burlington, ON
- Internship
The Parts Planning Intern will support the parts planning team by monitoring and maintaining MyLiebherr customer accounts and accurately entering stock order data into the ERP system. This…
Added 4 hours ago
M
Client Support Specialist
Meltwater
Toronto, ON
- Full-time
Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the…
Added 4 hours ago
WC
Field Sales Support Specialist
White Cap Canada
AB · Edmonton, AB
- Full-time
Provides support to field-based staff to support productivity. Manages all aspects of the order cycle as necessary to ensure customer satisfaction including prospecting, quoting,…

BCAA

Member Services Specialist

Burnaby, BC, Canada
Claims & Evo Call Centre, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

We are currently hiring a Member Services Specialist for our Evo Car Share team, based in our Home Office.

As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly, solutions-focused support across multiple channels, helping Members with everything from general inquiries and account support to rentals, billing, and claims-related questions.

In this role, you’ll also support important day-to-day operations behind the scenes, including registrations, billing, refuel reimbursements, open rentals, RFID activations, and fleet follow-ups. You’ll work closely with other Evo teams, external partners, and Members to troubleshoot issues, find solutions, and deliver a great Member experience.

Our Member Services Call Centre operates 24 hours a day, 7 days a week, so flexibility is important. This role requires availability for a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays.

This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment where every day brings something different.

Who you are:

You are passionate about providing excellent customer service and creating positive experiences for Members.
You are a confident communicator who can listen, ask the right questions, and make complex information easy to understand.
You are a natural problem-solver who stays calm under pressure and enjoys finding creative solutions to challenging customer situations.
You are organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
You are comfortable working independently while also contributing to a collaborative and supportive team.
You are adaptable and comfortable working in a 24/7 operation with a variety of shifts.
You are curious and proactive, always looking for ways to improve the Member experience and the way work gets done.

What you’ll do:

Provide timely, friendly, and solutions-focused support for inbound and outbound Member inquiries across multiple channels.
Support Members with questions related to their accounts, rentals, billing, vehicle use, and other Evo services.
Handle escalated Member concerns, applying sound judgment and problem-solving skills to reach appropriate resolutions.
Support operational processes including daily billing, registrations, open rentals, refuel reimbursements, RFID activations, unsubscribe requests, and fleet support follow-ups.
Support claims-related activities by responding to calls, reviewing accident and damage reports, completing basic claims administration, and processing Member charges when required.
Work with ICBC, collision and fleet teams, and Members to confirm information, support repairs, and provide updates related to claims and outcomes.
Prepare daily summary reports and complete other administrative tasks as needed.
Partner with Evo teams and vendors to resolve issues and support day-to-day operations.
Support Evo marketing, Evolve, and other teams with projects, campaigns, and initiatives that contribute to the overall business and Member experience.
Stay up to date on departmental policies, procedures, and best practices.
Contribute ideas and support continuous improvement initiatives that make the Member experience even better.

What you bring:

Grade 12 or equivalent; additional education or certification is an asset.
2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Demonstrated experience delivering excellent customer service and having client-focused conversations.
Strong verbal and written communication skills, with the ability to communicate effectively with Members, colleagues, leaders, and external partners.
Strong problem-solving and analytical skills, with the ability to troubleshoot challenging customer situations and identify practical solutions.
Excellent organization, prioritization, attention to detail, and time-management skills.
Ability to work independently with minimal supervision while managing multiple tasks in a fast-paced environment.
Good knowledge of the Vancouver area.
Basic experience working with CRM tools.
Typing speed of at least 40 words per minute.
Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays, as part of a 24/7 operation.

The salary range for this position is $48,405.36 to $60,506.64 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Shape your future with us. We’ve got you covered.

Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

Provide friendly, solutions-focused support for member inquiries across multiple channels including billing, rentals, and claims. Manage daily operational tasks such as registrations, fleet follow-ups, and administrative reporting to ensure a smooth member experience.

Requirements

Requires a minimum of 2 years of customer service experience, preferably in a call center environment, and a high school diploma. Candidates must possess strong communication skills, the ability to work in a 24/7 shift-based environment, and a typing speed of at least 40 words per minute.

Skills

Customer service
Problem-solving
Communication
Analytical skills
Time management
Attention to detail
CRM tools
Typing
Conflict resolution
Administrative support
Data entry
Reporting

Benefits

Performance bonus
Pension plan
Wellness account
Flexfits benefits program
Health care spending account
BCAA membership discounts
Learning and growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Member Services
Car Sharing
Billing
Claims Administration
CRM
Fleet Support
Data Entry
Problem Solving
Communication
Administrative Tasks
Reporting
Operations
Mobility
ICBC
RFID
Account Support
Conflict Resolution
Time Management

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