Jobs in Canada

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Added 3 hours ago
AC
Engineer - Tooling
Air Canada
Toronto, ON
- Full-time
…join our Tooling & Aircraft Servicing Equipment (ASE) Team. Reporting to the Senior Manager, Technical Operations Tooling, the Engineering Specialist (Tooling) enjoys a broad scope of…
Added 11 hours ago
M
Energy & GHG Management Specialist
Metrolinx
Canada
- Full-time
Our Environmental Management team is looking for an Energy & GHG Management Specialist to support with the development and implementation of the enterprise-wide energy and greenhouse gas…
Added 12 hours ago
GA
Senior Health, Safety and Environmental Specialist
GDI Ainsworth
Mississauga, ON
- $75,000 to $95,000 CAD / year
- Full-time
Monitor fleet safety (driver risk, GPS data) and preventative maintenance for tools/equipment.
Added 14 hours ago
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Technical Specialist, Connected Vehicle Quality
Vertage
Oakville, ON
- Contract
Our client, a global automotive leader, is looking for a Technical Specialist to be the Voice of the Customer for its telematics and fleet management business. You will lead the resolution…
Added 1 day ago
MC
AI & Automation Developer
Morgan Construction and Environmental Ltd.
AB · Edmonton, AB
- Full-time
…environmental field operations. Working alongside MCEL's AI Integration Specialist, the AI & Automation Developer designs, builds and deploys AI-driven workflows, integrations and…
Added 1 day ago
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Spécialiste de la croissance de catégories, COP / Category Growth Specialist, COP
Sysco
Montreal, QC · Sysco Grand Montreal
- Full-time
…targets, and team selling efforts based on market insights and data…
Added 1 day ago
MC
AI & Automation Developer
Morgan Construction & Environmental Ltd.
AB · Edmonton, AB
- Other
…environmental field operations. Working alongside MCEL's AI Integration Specialist, the AI & Automation Developer designs, builds and deploys AI-driven workflows, integrations and…
Added 1 day ago
MD
Multimedia Specialist - Communications Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 2 days ago
SC
Culinary Specialist 12-18 Month Contract
Sysco Canada Inc.
Vancouver, BC
- $80,000 to $100,000 CAD / year
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 2 days ago
Project Associate (Permanent)
Babcock
Victoria, BC
Underpinned by a deep understanding of technology integration, asset management, and specialist training, Babcock International works with customers around the world to improve the…
Added 2 days ago
SC
Sales Solutions Specialist
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 2 days ago
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Senior Specialist Data Analytics
CN
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
The incumbent must be available to work night shifts and weekends when necessary
Added 5 days ago
MT
Bilingual Senior Project Specialist
Midland Transport
Dieppe, NB
- Full-time
Midland Transport is currently seeking a Senior Project Specialist in Dieppe, NB. The Senior Project Specialist is an operations focused role within the Transformation Program. As the…
Added 5 days ago
AC
Disability & Risk Management Specialist/Manager
Algoma Central Corporation
St. Catharines, ON
- Full-time
The Disability & Risk Management Specialist/Manager provides leadership and subject-matter expertise for the organization’s occupational and non-occupational disability, workplace injury…
Added 5 days ago
LI
Quality Assurance Specialist
LanceSoft, Inc.
Toronto, ON
- Contract
…Level Agreement) validation through the automation of real-time data collection, analysis, monitoring, and auditing. This resource should also be capable of supporting additional operating…
Added 5 days ago
LG
Fleet Specialist
LaPrairie Group
Calgary, AB
- Full-time
LaPrairie Crane is currently looking for an experienced Fleet Specialist to join our team in Calgary, Alberta.
Added 5 days ago
TM
Sales Support Specialist - Central Zone
Toyota Motor Corporation
Toyota Canada Inc - Central Zone Office
- Full-time
…staff to concentrate on Dealer operations. The Sales Support Specialist will work closely with the Zone Sales Manager - Central to monitor inventory levels, provide accurate data and…
Added 6 days ago
AE
Specialist, Asset Management (Technical)
Agnico Eagle Mines Limited
NU · Nunavut, Canada
- Full-time
Reporting to the Asset Management General Supervisor, you will be part of the Asset Management Department. You will ensure that the goals and objectives are achieved while promoting and…
Added 6 days ago
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Member Services Specialist
BCAA
Burnaby, BC · Claims & Evo Call Centre
- Full-time
We are currently hiring a Member Services Specialist for our Evo Car Share team, based in our Home Office.
Added 6 days ago
MD
Forest Ungulate Research Biologist - NR Spec Sr WL Research
Minnesota Direct Care and Treatment
Grand Rapids, MB
- Full-time
Work Shift/Work Hours: Day Shift
Added 6 days ago
Owner/Operator Recruitment and Retention Specialist
Canada Cartage Group of Companies
Mississauga, ON
Schedule: Monday to Friday, day shift · On-site commitment: Comfortable working five days per week in the Mississauga office
Added 7 days ago
Senior Agent Operations Specialist - Challenger (Cambridge)
Fastfrate Group
Cambridge, ON
…supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of…
Added 7 days ago
Forest Protection Specialist (Environmental Analyst 1(A)-(B)2)
The Government of Nova Scotia
Shubenacadie, NS
Reporting to the Manager of Risk Services, the Forest Protection Specialist is responsible for providing scientific and technical support to assess and manage wildfire hazards. This role…
Added 7 days ago
P&
Quality Analyst – Escape Management Specialist
Pratt & Whitney
Halifax, NS
- Full-time
Job title: Quality Analyst – Escape Management Specialist
Added 7 days ago
R
Quality Analyst – Escape Management Specialist
RTX
Halifax, NS
- Full-time
Job title: Quality Analyst – Escape Management Specialist

BCAA

Member Services Specialist

Burnaby, BC, Canada
Claims & Evo Call Centre, Canada

Full-time

Apply on bcaa.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

We are currently hiring a Member Services Specialist for our Evo Car Share team, based in our Home Office.

As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly, solutions-focused support across multiple channels, helping Members with everything from general inquiries and account support to rentals, billing, and claims-related questions.

In this role, you’ll also support important day-to-day operations behind the scenes, including registrations, billing, refuel reimbursements, open rentals, RFID activations, and fleet follow-ups. You’ll work closely with other Evo teams, external partners, and Members to troubleshoot issues, find solutions, and deliver a great Member experience.

Our Member Services Call Centre operates 24 hours a day, 7 days a week, so flexibility is important. This role requires availability for a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays.

This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment where every day brings something different.

Who you are:

You are passionate about providing excellent customer service and creating positive experiences for Members.
You are a confident communicator who can listen, ask the right questions, and make complex information easy to understand.
You are a natural problem-solver who stays calm under pressure and enjoys finding creative solutions to challenging customer situations.
You are organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
You are comfortable working independently while also contributing to a collaborative and supportive team.
You are adaptable and comfortable working in a 24/7 operation with a variety of shifts.
You are curious and proactive, always looking for ways to improve the Member experience and the way work gets done.

What you’ll do:

Provide timely, friendly, and solutions-focused support for inbound and outbound Member inquiries across multiple channels.
Support Members with questions related to their accounts, rentals, billing, vehicle use, and other Evo services.
Handle escalated Member concerns, applying sound judgment and problem-solving skills to reach appropriate resolutions.
Support operational processes including daily billing, registrations, open rentals, refuel reimbursements, RFID activations, unsubscribe requests, and fleet support follow-ups.
Support claims-related activities by responding to calls, reviewing accident and damage reports, completing basic claims administration, and processing Member charges when required.
Work with ICBC, collision and fleet teams, and Members to confirm information, support repairs, and provide updates related to claims and outcomes.
Prepare daily summary reports and complete other administrative tasks as needed.
Partner with Evo teams and vendors to resolve issues and support day-to-day operations.
Support Evo marketing, Evolve, and other teams with projects, campaigns, and initiatives that contribute to the overall business and Member experience.
Stay up to date on departmental policies, procedures, and best practices.
Contribute ideas and support continuous improvement initiatives that make the Member experience even better.

What you bring:

Grade 12 or equivalent; additional education or certification is an asset.
2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Demonstrated experience delivering excellent customer service and having client-focused conversations.
Strong verbal and written communication skills, with the ability to communicate effectively with Members, colleagues, leaders, and external partners.
Strong problem-solving and analytical skills, with the ability to troubleshoot challenging customer situations and identify practical solutions.
Excellent organization, prioritization, attention to detail, and time-management skills.
Ability to work independently with minimal supervision while managing multiple tasks in a fast-paced environment.
Good knowledge of the Vancouver area.
Basic experience working with CRM tools.
Typing speed of at least 40 words per minute.
Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays, as part of a 24/7 operation.

The salary range for this position is $48,405.36 to $60,506.64 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Shape your future with us. We’ve got you covered.

Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

Apply on bcaa.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

Provide friendly, solutions-focused support for member inquiries across multiple channels including billing, rentals, and claims. Manage daily operational tasks such as registrations, fleet follow-ups, and administrative reporting to ensure a smooth member experience.

Requirements

Requires a minimum of 2 years of customer service experience, preferably in a call center environment, and a high school diploma. Candidates must possess strong communication skills, the ability to work in a 24/7 shift-based environment, and a typing speed of at least 40 words per minute.

Skills

Customer service
Problem-solving
Communication
Analytical skills
Time management
Attention to detail
CRM tools
Typing
Conflict resolution
Administrative support
Data entry
Reporting

Benefits

Performance bonus
Pension plan
Wellness account
Flexfits benefits program
Health care spending account
BCAA membership discounts
Learning and growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Member Services
Car Sharing
Billing
Claims Administration
CRM
Fleet Support
Data Entry
Problem Solving
Communication
Administrative Tasks
Reporting
Operations
Mobility
ICBC
RFID
Account Support
Conflict Resolution
Time Management

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Work requirements

Jobs in Canada