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Added 8 mins ago
V
Sr Spec, IT
Vale
Canada
- Full-time
We are seeking a Sr. Specialist, AI/Machine Learning Developer to join our AI & Automation Centre of Excellence for a permanent opportunity within Information Technology in Sudbury, ON.…
Added 53 mins ago
KC
Consultant - Cyber Defense - Offensive Security
KPMG Canada
Toronto, ON
- Full-time
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 53 mins ago
OH
Senior Specialist, Technical-1
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Added 1 hour ago
E
Member Services Specialist
Evo
Burnaby, BC
- Full-time
As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly,…
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 1 hour ago
Automation Specialist / Engineer - Process Systems & Software
Spartan Controls Ltd.
Burnaby, BC
…and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp &…
Added 1 hour ago
S
Part Time Product Specialist
Skechers
Hamilton, ON
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 1 hour ago
C
Client Engagement Representative
CIBC
Vancouver, BC
- Full-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 1 hour ago
Agentic Evaluation & Testing Specialist, Kitchener, ON
Siemens
Kitchener, ON
About the role: System Testing and Agent Evaluation Specialist
Added 2 hours ago
IS
Business Intelligence Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
As a Business Intelligence Specialist, you will play a key role in shaping how data is used to support strategic initiatives. You’ll be responsible for developing scalable data solutions,…
Added 2 hours ago
JE
Inside Sales Representative - Power Specialist (2026-9593)
Johnston Equipment
Mississauga, ON
- Full-time
Proactively sells products, services, supplies to customer base in support of company promotion and sales campaigns
Added 2 hours ago
M
RQ11857 - Systems Administrator/Operations Support Specialist - Senior
Maarut
Toronto, ON
- Contract
Perform production support, incident management, root cause analysis, and resolution of Oracle Recruiting Cloud application issues.
Added 2 hours ago
AE
Data Specialist
Agnico Eagle Mines Limited
Kirkland Lake, ON
- Full-time
…Eagle prioritizes the hiring of Members from these Nations. To support this commitment, members from these Nations seeking employment opportunities at the Macassa Mine are encouraged to…
Added 2 hours ago
AE
Specialist, Asset Management (ORP)
Agnico Eagle Mines Limited
NU · Nunavut, Canada
- Full-time
Each year, multiple mobile equipment are purchased and decommissioned for our Nunavut Operations. You will aim to support our mobile asset fleets by ensuring the adequate Operation…
Added 2 hours ago
UO
Exercise Trainer, Physiology & Pharmacology
University of Calgary
Calgary, AB
- Internship
The Exercise Trainer primary purpose is to assist the Study Coordinator and support the research team through providing assistance and overseeing the exercise intervention. The Brain in…
Added 2 hours ago
UO
Academic Position in Neuromodulation Research, Department of Psychiatry, Cumming School of Medicine
University of Calgary
Calgary, AB
- Full-time
Qualifications include an MD, a specialist certificate in Psychiatry from the Royal College of Physicians and Surgeons of Canada (or equivalent), two years of research and fellowship…
Added 2 hours ago
UO
Communications Specialist, Office of the VP (Finance and Services) and CFO
University of Calgary
Calgary, AB
- Full-time
…services, and achievements to internal and external audiences. The Specialist develops compelling content and campaigns that support awareness, engagement, and organizational goals while…
Added 2 hours ago
Enterprise Systems Administrator
Mohawk College
Hamilton, ON
Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (6
Added 2 hours ago
C
Client Engagement Associate
CIBC
Gatineau, QC · Les Terrasses De La Savane
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 2 hours ago
Agentic AI Security Specialist, Kitchener, ON
Siemens
Kitchener, ON
About the role: Agentic AI Security Specialist
Added 3 hours ago
RD
International Dentist
Rodericks Dental Partners
Grande Prairie, AB
- Full-time
Dedicated clinical team available to support you on a day-to-day basis offering support with complaints, private and specialist treatments, training and development.
Added 3 hours ago
D
Senior Carbon Specialist
Deloitte
Toronto, ON
- Full-time
As the Senior Carbon Specialist, you will help translate Deloitte Canada’s net-zero ambition into practical, measurable action. You will combine technical carbon expertise, financial and…
Added 3 hours ago
B
Member Services Specialist
BCAA
Burnaby, BC · Claims & Evo Call Centre
- Full-time
As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly,…
Added 3 hours ago
TM
Recruitment & Business Development Lead
Toronto Metropolitan University
Toronto, ON
- Temporary
…relationships with stakeholders, partners, and community networks to support program growth, recruitment, business development, and…
Added 3 hours ago
CC
Relationship Manager
Computershare Canada
Montreal, QC
- Full-time
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an…

BCAA

Member Services Specialist

Burnaby, BC, Canada
Claims & Evo Call Centre, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

We are currently hiring a Member Services Specialist for our Evo Car Share team, based in our Home Office.

As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly, solutions-focused support across multiple channels, helping Members with everything from general inquiries and account support to rentals, billing, and claims-related questions.

In this role, you’ll also support important day-to-day operations behind the scenes, including registrations, billing, refuel reimbursements, open rentals, RFID activations, and fleet follow-ups. You’ll work closely with other Evo teams, external partners, and Members to troubleshoot issues, find solutions, and deliver a great Member experience.

Our Member Services Call Centre operates 24 hours a day, 7 days a week, so flexibility is important. This role requires availability for a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays.

This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment where every day brings something different.

Who you are:

You are passionate about providing excellent customer service and creating positive experiences for Members.
You are a confident communicator who can listen, ask the right questions, and make complex information easy to understand.
You are a natural problem-solver who stays calm under pressure and enjoys finding creative solutions to challenging customer situations.
You are organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
You are comfortable working independently while also contributing to a collaborative and supportive team.
You are adaptable and comfortable working in a 24/7 operation with a variety of shifts.
You are curious and proactive, always looking for ways to improve the Member experience and the way work gets done.

What you’ll do:

Provide timely, friendly, and solutions-focused support for inbound and outbound Member inquiries across multiple channels.
Support Members with questions related to their accounts, rentals, billing, vehicle use, and other Evo services.
Handle escalated Member concerns, applying sound judgment and problem-solving skills to reach appropriate resolutions.
Support operational processes including daily billing, registrations, open rentals, refuel reimbursements, RFID activations, unsubscribe requests, and fleet support follow-ups.
Support claims-related activities by responding to calls, reviewing accident and damage reports, completing basic claims administration, and processing Member charges when required.
Work with ICBC, collision and fleet teams, and Members to confirm information, support repairs, and provide updates related to claims and outcomes.
Prepare daily summary reports and complete other administrative tasks as needed.
Partner with Evo teams and vendors to resolve issues and support day-to-day operations.
Support Evo marketing, Evolve, and other teams with projects, campaigns, and initiatives that contribute to the overall business and Member experience.
Stay up to date on departmental policies, procedures, and best practices.
Contribute ideas and support continuous improvement initiatives that make the Member experience even better.

What you bring:

Grade 12 or equivalent; additional education or certification is an asset.
2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Demonstrated experience delivering excellent customer service and having client-focused conversations.
Strong verbal and written communication skills, with the ability to communicate effectively with Members, colleagues, leaders, and external partners.
Strong problem-solving and analytical skills, with the ability to troubleshoot challenging customer situations and identify practical solutions.
Excellent organization, prioritization, attention to detail, and time-management skills.
Ability to work independently with minimal supervision while managing multiple tasks in a fast-paced environment.
Good knowledge of the Vancouver area.
Basic experience working with CRM tools.
Typing speed of at least 40 words per minute.
Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays, as part of a 24/7 operation.

The salary range for this position is $48,405.36 to $60,506.64 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Shape your future with us. We’ve got you covered.

Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

Provide friendly, solutions-focused support for member inquiries across multiple channels including billing, rentals, and claims. Manage daily operational tasks such as registrations, fleet follow-ups, and administrative reporting to ensure a smooth member experience.

Requirements

Requires a minimum of 2 years of customer service experience, preferably in a call center environment, and a high school diploma. Candidates must possess strong communication skills, the ability to work in a 24/7 shift-based environment, and a typing speed of at least 40 words per minute.

Skills

Customer service
Problem-solving
Communication
Analytical skills
Time management
Attention to detail
CRM tools
Typing
Conflict resolution
Administrative support
Data entry
Reporting

Benefits

Performance bonus
Pension plan
Wellness account
Flexfits benefits program
Health care spending account
BCAA membership discounts
Learning and growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Member Services
Car Sharing
Billing
Claims Administration
CRM
Fleet Support
Data Entry
Problem Solving
Communication
Administrative Tasks
Reporting
Operations
Mobility
ICBC
RFID
Account Support
Conflict Resolution
Time Management

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