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Added 8 mins ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
Apply data analytics and emerging technology, including artificial intelligence, where they provide practical value.
Added 22 mins ago
CC
Shopper Marketing Specialist (12-Month Contract) - (Hybrid)
Carlton Cards
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Contract
Shopper Marketing Specialist (12-month contract)- (Hybrid)
Added 23 mins ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Familiarity with data governance, analytics, and reporting tools.
Added 53 mins ago
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Digital Specialist
BMO
Toronto, ON · BMOPLACE
- Full-time
…portfolio and deliver the intended customer experience. Leverages analytics to identify high-impact opportunities to improve customer engagement, conversion rates, customer retention and…
Added 3 hours ago
SH
Quality and Compliance Specialist - Diagnostic Services - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Added 3 hours ago
Marketing Specialist, Executive Education, Edwards School of Business
University of Saskatchewan
Saskatoon, SK
The marketing specialist leads and executes the development and implementation of innovative, effective, and reliable communication and digital marketing strategies to advance the…
Added 3 hours ago
LC
Senior Strategic Sourcing Specialist
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
Added 3 hours ago
Advanced Process Control Specialist / Engineer
Spartan Controls Ltd.
Calgary, AB · Edmonton, AB
We are recruiting for an Advanced Process Control (APC) Specialist/Engineer for our either our Edmonton or Calgary office. In this role, you will be responsible for participating in the…
Added 4 hours ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy…
Added 4 hours ago
FC
Advertising Specialist
Fidelity Canada
Mississauga, ON · Toronto, ON
- Full-time
The Advertising Specialist will assist in execution of digital media advertising campaigns in support of Fidelity Investments Canada. Working closely with the Manager, Digital Advertising,…
Added 5 hours ago
S
Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager, Provincial Overdose Mobile Response Team (MRT), the MRT Crisis Intervention Specialist provides training, education and crisis response to first…
Added 5 hours ago
CO
Compensation Analyst
City of Winnipeg
Winnipeg, MB
- Full-time
Certified Compensation Professional, Compensation Management Specialist or similar focused designation(s) preferred.
Added 5 hours ago
KE
Website & Graphic Design Specialist
Keystone Environmental
Burnaby, BC
- Contract
We are currently seeking a creative, detail-oriented, and technically skilled Website & Graphic Design Specialist to support our corporate website and visual communications initiatives on a…
Added 5 hours ago
WI
Early Talent Specialist
WSP in Canada
Laval, QC
- Full-time
At WSP, the people we hire help shape communities and advance humanity. As an Early Talent Specialist, you’ll help build the next generation of professionals by connecting emerging talent…
Added 5 hours ago
WI
Early Talent Specialist
WSP in Canada
Toronto, ON
- Full-time
At WSP, the people we hire help shape communities and advance humanity. As an Early Talent Specialist, you’ll help build the next generation of professionals by connecting emerging talent…
Added 5 hours ago
WI
Early Talent Specialist
WSP in Canada
Markham, ON
- Full-time
At WSP, the people we hire help shape communities and advance humanity. As an Early Talent Specialist, you’ll help build the next generation of professionals by connecting emerging talent…
Added 5 hours ago
LC
Sr Process Specialist/Engineer
LNG Canada
Calgary, AB
- Full-time
The Senior Process Specialist provides technical leadership in process engineering, utilities systems, greenhouse gas management, and process safety to support the safe, reliable,…
Added 5 hours ago
R
Cybersecurity Governance & Policy Specialist
Raise
Vancouver, BC
- Full-time
Raise is currently hiring a Cybersecurity Governance & Policy Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to…
Added 5 hours ago
IP
Operational Excellence Analyst
InterPro Pipe + Steel
Camrose, AB
- Full-time
5 years’ industry experience, candidates with less than 5 years of experience may be considered for a specialist role
Added 5 hours ago
IP
Operational Excellence Analyst
InterPro Pipe + Steel
AB · Edmonton, AB
- Full-time
5 years’ industry experience, candidates with less than 5 years of experience may be considered for a specialist role
Added 5 hours ago
AT
CRM specialist (Temporary - 9 Months)
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 6 hours ago
VP
Pharmaceutical Commercial Specialist (Contract) 900
Vertex Pharmaceuticals
Toronto, ON
- $40 to $50 CAD / hour
- Full-time
The Commercial Specialist Contractor provides project coordination, commercial operations, and basic data-analysis support to the Canadian Commercial organization. This role supports…
Added 6 hours ago
IR
Outreach & Partnership Coordinator
Info-Tech Research Group
London, ON · Toronto, ON
- Full-time
SoftwareReviews is seeking a creative, driven, and organized individual to join the Data Operations team as an Outreach Specialist. In this role, you will build relationships with the…
Added 6 hours ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy…
Added 6 hours ago
RD
Operation Specialist Performance Measurement
RBC Dominion Securities
Mississauga, ON
- Full-time
Operation specialist in Performance Measurement group. Analyzes operational problems related to client rate of return, money weighted vs. time weighted calculations. Act as a central point…

BCAA

Specialist, Customer Experience Transformation

*Head Office, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3–5 years of experience in customer experience, knowledge or content management, digital transformation, operations, communications or a related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Regular Full-Time Specialist, Customer Experience Transformation!

This is a hybrid role based on our Burnaby, BC (British Columbia) Head Office. Applicants who are not located within commuting distance of our 4567 Canada Way office will not be considered for this position.  

As a Specialist, Customer Experience Transformation, you’ll help make experiences easier and more engaging for BCAA customers and team members. You’ll bring together customer insights, data and technology to identify opportunities, improve customer journeys and help bring CX initiatives to life. From evolving our Salesforce Knowledge Base to exploring automation, AI and self-service capabilities, you’ll play a hands-on role in how BCAA continues to modernize the customer experience.

Who You Are

You’re a customer-focused problem solver who’s curious about how experiences can be made better.
You’re a strong communicator and storyteller who can turn complex information into clear, engaging messages.
You’re collaborative and enjoy building relationships and working across different teams.
You’re analytical and comfortable using data, feedback and insights to identify opportunities and recommend solutions.
You’re a self-starter who can navigate changing priorities and move work forward independently.
You’re curious about emerging customer experience practices and technologies and bring a continuous-learning mindset.

What You’ll Do

Manage and continuously improve BCAA’s Salesforce Knowledge Base and content-management practices.
Use customer insights, employee feedback, analytics and search behaviour to identify gaps and opportunities for improvement.
Partner with teams across BCAA to reimagine customer journeys and deliver CX improvements across channels.
Apply customer experience and user-centred design practices to identify pain points and turn insights into practical solutions.
Support CX initiatives from requirements and testing through implementation, adoption and continuous improvement.
Track results and CX measures, turning data and feedback into actionable recommendations.
Explore emerging technologies, including automation, AI, chatbots and digital self-service, to improve customer and team member experiences.

What You Bring

A diploma or degree in Business, Marketing, Customer Experience, Communications, Operations or a related field, or an equivalent combination of education and experience.
3–5 years of experience in customer experience, knowledge or content management, digital transformation, operations, communications or a related field.
Strong communication, collaboration and stakeholder-engagement skills.
Experience using customer feedback, operational data and analytics to identify opportunities and recommend improvements.
Experience with Salesforce Service Cloud, Salesforce Knowledge, Salesforce Experience Cloud or similar content-management and CX platforms.
Familiarity with automation, AI, chatbot, contact-centre or digital self-service technologies.
Experience in customer service, operations or marketing, ideally within the insurance industry.

The salary range for this position is $85,801.08 to $107,251.32 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

The Specialist will manage and improve the Salesforce Knowledge Base while leveraging customer insights and data to optimize customer journeys. They will also explore and implement emerging technologies like AI and automation to modernize the overall customer experience.

Requirements

Candidates must have a diploma or degree in a relevant field and 3–5 years of experience in customer experience, digital transformation, or content management. Proficiency with Salesforce platforms and strong analytical and communication skills are required.

Skills

Customer experience
Salesforce Knowledge
Content management
Digital transformation
Data analysis
Customer insights
Stakeholder engagement
Automation
Artificial intelligence
User-centered design
Communication
Problem solving
Collaboration
Project management
Service Cloud

Benefits

Performance bonus
Pension plan
Flexible benefits
Wellness dollars
Paid time off
Vacation
Wellness days
Volunteer days
BCAA membership
Member savings

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Service Cloud
Salesforce Knowledge
Salesforce Experience Cloud
Customer Experience
Digital Transformation
Automation
Artificial Intelligence
Chatbots
Content Management
Data Analytics
User-Centered Design
Insurance
Customer Journeys
Stakeholder Engagement
Self-service capabilities
Operational data
Customer feedback
Modernization
Business
Marketing
Communications
Operations

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