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Added 11 mins ago
OH
Lead, Capacity, Access and Flow
Ontario Health
Chatham-Kent, ON · Hamilton, ON · London, ON · Owen Sound, ON · Sarnia, ON · St. Catharines, ON · Stratford, ON · Waterloo, ON · Windsor, ON
- Full-time
Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
Added 11 mins ago
TO
Specialist, Cybersecurity and Resilience
Town of Caledon
Caledon, ON
- Full-time
Design, Implement and support technical cybersecurity solutions.
Added 11 mins ago
TO
Assistant, Legal Services
Town of Caledon
Caledon, ON
- Full-time
Reporting directly to the Deputy Town Solictor this role is responsible for providing broad based legal support to Lawyers, Law Clerks, Realty Services and Prosecutors and will be their…
Added 11 mins ago
NF
Director, Corporate Underwriting, Specialty Risk, Programs & Travel
Northbridge Financial Corporation
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC
- Full-time
…wordings and portfolios, identify emerging trends and risks, support the development of underwriting products and processes, and collaborate closely with Claims, Actuarial, Reinsurance,…
Added 11 mins ago
T
Software Engineer II (SDET)
TD
Toronto, ON
- Full-time
Participate in identifying and recommending development / testing solutions / tools in support of project / application objectives
Added 11 mins ago
SL
District Manager
Sun Life
Levis, QC · Quebec, QC · Trois-Rivières, QC
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 11 mins ago
SL
Wealth Sales Representative
Sun Life
Calgary, AB
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 11 mins ago
SL
Bilingual Financial Services Consultant, Client Relationship Team
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 11 mins ago
C
Senior Audit Manager, Wealth Management
CIBC
Toronto, ON
- Full-time
…employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition…
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C
Senior Project Manager, IT
CIBC
Toronto, ON
- Full-time
…progress reporting to senior leaders and project stakeholders to support informed decision-making and manage…
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C
QA Analyst co-op
CIBC
Toronto, ON
- Full-time
…simulation, coding, automation, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more…
Added 11 mins ago
Design Manager – Water/Wastewater
GHD Group Pty Ltd
Waterloo, ON
Participate to continuously review and improve the overall project strategy to meet design schedule and budget with the ability to support staging and phasing requirements.
Added 11 mins ago
CE
Crude Product Quality Specialist
Cenovus Energy
Calgary, AB
- Full-time
…Responsibilities include technical advisory, commercial agreement support, quality modelling, sampling and testing protocols, and industry representation. The successful candidate combines…
Added 11 mins ago
B
Mortgaga Specialist
BMO
Brampton, ON
- Full-time
…reality. You will be provided with industry-leading training and support and will be able to build your existing referral network with our competitive referral programs to achieve your full…
Added 11 mins ago
BU
Instructor GERO 5P14 Winter D3
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
5. Work experience within the health care system and/or a community based organizations that provide support and services to older adults would be an asset.
Added 11 mins ago
A
Chef/Cheffe de Projets, Contrôle des Matières / Project Manager , Material Control
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…of planning the movements of our transport teams, provides support for the creation and implementation of new processes as well as the management of certain critical items to our…
Added 11 mins ago
SH
Software Developer - Enhance Ontario
Scarborough Health Network
EO Head Office
- Full-time
Job Number: JR107481
Job Title: Software Developer - Enhance Ontario
Department: EO ENHANCE Ontario - Data & Analytics
Job Category: Professional
Hospital Location: EO Head…
Added 11 mins ago
M
Manager, Regional Product Management (Security Solutions)
Mastercard
Toronto, ON
- Full-time
…build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and…
Added 11 mins ago
IC
Technical Support Coordinator
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Interac Real Time Payments Command Centre is currently recruiting a Technical Support, Coordinator role. This is a vacant role reporting into the Leader, Interac Real Time Payments Command…
Added 11 mins ago
G
Spécialiste des tests système / System Test Specialist
Genetec
Remote, Canada
- Full-time
- Remote
Added 11 mins ago
G
Spécialiste des tests système / System Test Specialist
Genetec
Remote, Canada
- Full-time
- Remote
Added 11 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
Application deadline: November 16th, 2026 at 12:00PM ET
Added 11 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
Application deadline: November 16th, 2026 at 12:00PM ET
Added 11 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
Application deadline: November 16th, 2026 at 12:00PM ET
Added 11 mins ago
F
Software Dev QA Specialist
Fortinet
Burnaby, BC
- Full-time
Work closely with R&D and technical support teams to track, troubleshoot, and resolve complex edge-case bugs (e.g., driver conflicts, agent crashes, telemetry gaps) using internal tracking…

BCAA

Specialist, Customer Experience Transformation

*Head Office, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3–5 years of experience in customer experience, knowledge or content management, digital transformation, operations, communications or a related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Regular Full-Time Specialist, Customer Experience Transformation!

This is a hybrid role based on our Burnaby, BC (British Columbia) Head Office. Applicants who are not located within commuting distance of our 4567 Canada Way office will not be considered for this position.  

As a Specialist, Customer Experience Transformation, you’ll help make experiences easier and more engaging for BCAA customers and team members. You’ll bring together customer insights, data and technology to identify opportunities, improve customer journeys and help bring CX initiatives to life. From evolving our Salesforce Knowledge Base to exploring automation, AI and self-service capabilities, you’ll play a hands-on role in how BCAA continues to modernize the customer experience.

Who You Are

You’re a customer-focused problem solver who’s curious about how experiences can be made better.
You’re a strong communicator and storyteller who can turn complex information into clear, engaging messages.
You’re collaborative and enjoy building relationships and working across different teams.
You’re analytical and comfortable using data, feedback and insights to identify opportunities and recommend solutions.
You’re a self-starter who can navigate changing priorities and move work forward independently.
You’re curious about emerging customer experience practices and technologies and bring a continuous-learning mindset.

What You’ll Do

Manage and continuously improve BCAA’s Salesforce Knowledge Base and content-management practices.
Use customer insights, employee feedback, analytics and search behaviour to identify gaps and opportunities for improvement.
Partner with teams across BCAA to reimagine customer journeys and deliver CX improvements across channels.
Apply customer experience and user-centred design practices to identify pain points and turn insights into practical solutions.
Support CX initiatives from requirements and testing through implementation, adoption and continuous improvement.
Track results and CX measures, turning data and feedback into actionable recommendations.
Explore emerging technologies, including automation, AI, chatbots and digital self-service, to improve customer and team member experiences.

What You Bring

A diploma or degree in Business, Marketing, Customer Experience, Communications, Operations or a related field, or an equivalent combination of education and experience.
3–5 years of experience in customer experience, knowledge or content management, digital transformation, operations, communications or a related field.
Strong communication, collaboration and stakeholder-engagement skills.
Experience using customer feedback, operational data and analytics to identify opportunities and recommend improvements.
Experience with Salesforce Service Cloud, Salesforce Knowledge, Salesforce Experience Cloud or similar content-management and CX platforms.
Familiarity with automation, AI, chatbot, contact-centre or digital self-service technologies.
Experience in customer service, operations or marketing, ideally within the insurance industry.

The salary range for this position is $85,801.08 to $107,251.32 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

The Specialist will manage and improve the Salesforce Knowledge Base while leveraging customer insights and data to optimize customer journeys. They will also explore and implement emerging technologies like AI and automation to modernize the overall customer experience.

Requirements

Candidates must have a diploma or degree in a relevant field and 3–5 years of experience in customer experience, digital transformation, or content management. Proficiency with Salesforce platforms and strong analytical and communication skills are required.

Skills

Customer experience
Salesforce Knowledge
Content management
Digital transformation
Data analysis
Customer insights
Stakeholder engagement
Automation
Artificial intelligence
User-centered design
Communication
Problem solving
Collaboration
Project management
Service Cloud

Benefits

Performance bonus
Pension plan
Flexible benefits
Wellness dollars
Paid time off
Vacation
Wellness days
Volunteer days
BCAA membership
Member savings

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Service Cloud
Salesforce Knowledge
Salesforce Experience Cloud
Customer Experience
Digital Transformation
Automation
Artificial Intelligence
Chatbots
Content Management
Data Analytics
User-Centered Design
Insurance
Customer Journeys
Stakeholder Engagement
Self-service capabilities
Operational data
Customer feedback
Modernization
Business
Marketing
Communications
Operations

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