Find work in Canada.

522,641 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
AT
CRM specialist (Temporary - 9 Months)
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 2 hours ago
CI
Manager, Sales Governance and Operations
Calian in Space & Technology
Ottawa, ON
- Full-time
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by…
Added 2 hours ago
FG
Software Developer | Banking & Capital Markets
FDM Group
Toronto, ON
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 3 hours ago
TT
Packaging Planning Specialist
Tundra Technical Solutions
Cambridge, ON
- $45.67 to $50 CAD / hour
- Full-time
The Packaging Planning Specialist is responsible for planning, coordinating, implementing, and optimizing automotive parts packaging projects within high-volume vehicle manufacturing…
Added 3 hours ago
XE
Senior Technical Support Specialist
XR Extreme Reach
Toronto, ON
- Full-time
The Senior Technical Support Specialist is a highly skilled, technically focused position who operates at the intersection of support, engineering, and automation. This role serves as a…
Added 4 hours ago
IT Infrastructure Systems Specialist
Human Resources Department - NRT Technology Corp.
Toronto, ON
Artificial Intelligence and Automation: Apply intermediate AI proficiency to systems analysis, troubleshooting, log analysis, technical documentation and workflow automation. Develop and…
Added 4 hours ago
DI
Controls Specialist
DuroByte Inc.
Windsor, ON
- $70,000 to $100,000 CAD / year
- Full-time
Our mission is to combine advanced technology with customized engineering solutions to improve performance, functionality, and productivity. We deliver complete automation solutions, from…
Added 4 hours ago
TO
Specialist, Cybersecurity and Resilience
Town of Caledon
Caledon, ON
- Full-time
Reporting to the Supervisor, IT Operations, the Cybersecurity and Resilience Specialist is a pivotal operational role dedicated to enhancing the organization's cybersecurity posture using…
Added 4 hours ago
G
Spécialiste des tests système / System Test Specialist
Genetec
Remote, Canada
- Full-time
- Remote
Genetec est un leader mondial dans le domaine des solutions unifiées de sécurité, de sûreté publique et d'intelligence d'affaires. Notre plateforme SC SaaS propose des produits innovants de…
Added 4 hours ago
G
Spécialiste des tests système / System Test Specialist
Genetec
Remote, Canada
- Full-time
- Remote
Genetec est un leader mondial dans le domaine des solutions unifiées de sécurité, de sûreté publique et d'intelligence d'affaires. Notre plateforme SC SaaS propose des produits innovants de…
Added 4 hours ago
F
Software Dev QA Specialist
Fortinet
Burnaby, BC
- Full-time
Fortinet is offering an exciting opportunity to hire a talented Software Development QA Specialist to join our FortiEndpoint DevQA team in Burnaby, Canada.
Added 4 hours ago
MI
Specialist in Application Architecture and BI, Exper
Maarut Inc
Montreal, QC
- Contract
Cloud deployment and configuration automation through Infrastructure as Code (IaC)
Added 4 hours ago
TA
CRM specialist (Temporary - 9 Months)
Transat AT
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 5 hours ago
G
Spécialiste des tests système / System Test Specialist
Genetec
Montreal, QC
- Full-time
Genetec est un leader mondial dans le domaine des solutions unifiées de sécurité, de sûreté publique et d'intelligence d'affaires. Notre plateforme SC SaaS propose des produits innovants de…
Added 5 hours ago
FG
AI Developer | Applied AI & Intelligent Automation
FDM Group
Toronto, ON
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 5 hours ago
G
Spécialiste des tests système / System Test Specialist
Genetec
Sherbrooke, QC
- Full-time
Genetec est un leader mondial dans le domaine des solutions unifiées de sécurité, de sûreté publique et d'intelligence d'affaires. Notre plateforme SC SaaS propose des produits innovants de…
Added 5 hours ago
T
Sales Enablement Specialist
Telesat
Ottawa, ON
- Full-time
…subject matter experts, and cross-functional partners, the Specialist creates clear, engaging, and scalable learning experiences that support employee success. These solutions help…
Added 5 hours ago
AC
Specialist, Cloud and AI FinOps
Air Canada
Toronto, ON
- Full-time
Air Canada is seeking a Specialist, Cloud and AI FinOps to support the financial management, optimization, governance, and operation of our growing enterprise Artificial Intelligence and…
Added 5 hours ago
M
Retail Operations Specialist - Mars Canada
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
The Retail Operations Specialist is a key role supporting the Mars Canada Retail Leadership Team. This individual contributor bridges the gap between technical data systems and business…
Added 5 hours ago
AT
CRM specialist
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 6 hours ago
B
Specialist, Customer Experience Transformation
BCAA
*Head Office
- Full-time
As a Specialist, Customer Experience Transformation, you’ll help make experiences easier and more engaging for BCAA customers and team members. You’ll bring together customer insights, data…
Added 6 hours ago
IS
Project Specialist, Cost Management
Irving Shipbuilding
Dartmouth, NS
- Full-time
The Project Specialist plays a key role in advancing our Cost Estimating capabilities and ensuring high‑quality delivery across Irving Shipbuilding programs and industry partners. In this…
Added 6 hours ago
HO
Grid Technology Specialist (Temporary - 12 months)
Hydro Ottawa
Ottawa, ON
- Full-time
The Grid Technology Specialist is responsible for the administration, design, development, implementation, and maintenance of multiple Class A and Class B Operations Smart Grid Technology…
Added 7 hours ago
F
Learning & Development Specialist, P&C - Fixed-Term
FYidoctors
Calgary, AB
- Full-time
Join our team as a Learning and Development Specialist, People & Culture! In this role, you’ll collaborate with our Learning and Organizational Effectiveness team to source appropriate…
Added 7 hours ago
AL
AltaGas - Sr. Specialist, AI & Data Governance
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
AltaGas is strengthening how we govern, manage, and improve enterprise data as we scale data products, analytics, automation, and AI. We’re looking for a Senior Specialist, AI & Data…

BCAA

Specialist, Customer Experience Transformation

*Head Office, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3–5 years of experience in customer experience, knowledge or content management, digital transformation, operations, communications or a related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Regular Full-Time Specialist, Customer Experience Transformation!

This is a hybrid role based on our Burnaby, BC (British Columbia) Head Office. Applicants who are not located within commuting distance of our 4567 Canada Way office will not be considered for this position.  

As a Specialist, Customer Experience Transformation, you’ll help make experiences easier and more engaging for BCAA customers and team members. You’ll bring together customer insights, data and technology to identify opportunities, improve customer journeys and help bring CX initiatives to life. From evolving our Salesforce Knowledge Base to exploring automation, AI and self-service capabilities, you’ll play a hands-on role in how BCAA continues to modernize the customer experience.

Who You Are

You’re a customer-focused problem solver who’s curious about how experiences can be made better.
You’re a strong communicator and storyteller who can turn complex information into clear, engaging messages.
You’re collaborative and enjoy building relationships and working across different teams.
You’re analytical and comfortable using data, feedback and insights to identify opportunities and recommend solutions.
You’re a self-starter who can navigate changing priorities and move work forward independently.
You’re curious about emerging customer experience practices and technologies and bring a continuous-learning mindset.

What You’ll Do

Manage and continuously improve BCAA’s Salesforce Knowledge Base and content-management practices.
Use customer insights, employee feedback, analytics and search behaviour to identify gaps and opportunities for improvement.
Partner with teams across BCAA to reimagine customer journeys and deliver CX improvements across channels.
Apply customer experience and user-centred design practices to identify pain points and turn insights into practical solutions.
Support CX initiatives from requirements and testing through implementation, adoption and continuous improvement.
Track results and CX measures, turning data and feedback into actionable recommendations.
Explore emerging technologies, including automation, AI, chatbots and digital self-service, to improve customer and team member experiences.

What You Bring

A diploma or degree in Business, Marketing, Customer Experience, Communications, Operations or a related field, or an equivalent combination of education and experience.
3–5 years of experience in customer experience, knowledge or content management, digital transformation, operations, communications or a related field.
Strong communication, collaboration and stakeholder-engagement skills.
Experience using customer feedback, operational data and analytics to identify opportunities and recommend improvements.
Experience with Salesforce Service Cloud, Salesforce Knowledge, Salesforce Experience Cloud or similar content-management and CX platforms.
Familiarity with automation, AI, chatbot, contact-centre or digital self-service technologies.
Experience in customer service, operations or marketing, ideally within the insurance industry.

The salary range for this position is $85,801.08 to $107,251.32 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

Apply About employer

More about this job

Responsibilities

The Specialist will manage and improve the Salesforce Knowledge Base while leveraging customer insights and data to optimize customer journeys. They will also explore and implement emerging technologies like AI and automation to modernize the overall customer experience.

Requirements

Candidates must have a diploma or degree in a relevant field and 3–5 years of experience in customer experience, digital transformation, or content management. Proficiency with Salesforce platforms and strong analytical and communication skills are required.

Skills

Customer experience
Salesforce Knowledge
Content management
Digital transformation
Data analysis
Customer insights
Stakeholder engagement
Automation
Artificial intelligence
User-centered design
Communication
Problem solving
Collaboration
Project management
Service Cloud

Benefits

Performance bonus
Pension plan
Flexible benefits
Wellness dollars
Paid time off
Vacation
Wellness days
Volunteer days
BCAA membership
Member savings

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Service Cloud
Salesforce Knowledge
Salesforce Experience Cloud
Customer Experience
Digital Transformation
Automation
Artificial Intelligence
Chatbots
Content Management
Data Analytics
User-Centered Design
Insurance
Customer Journeys
Stakeholder Engagement
Self-service capabilities
Operational data
Customer feedback
Modernization
Business
Marketing
Communications
Operations

Report this job