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Senior Account Manager
Encircle
Kitchener, ON
- Full-time
Develop relationships with owners, operations leaders and decision-makers, and lead business reviews that
Added 1 min ago
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(CAN) Gérant du service à la clientèle
Walmart
Alma, QC
- Part-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 1 min ago
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(CAN) Customer Service Manager
Walmart
Fredericton, NB
- Part-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 1 min ago
SI
Wireless Sales Consultant
Staples Inc.
Victoria, BC
- Part-time
…continuously grow your knowledge by committing to ongoing self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales…
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WF
Emergency Management Coordinator
Waycobah First Nation
Whycocomagh, NS
- Full-time
Lead the development, implementation, maintenance, and continuous improvement of We'koqma'q's Emergency Management Program.
Added 1 min ago
SC
Wireless Sales Consultant
Staples Canada
Edmonton, AB
- Full-time
…continuously grow your knowledge by committing to ongoing self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales…
Added 1 min ago
MS
Business Development Representative - Grain
McGill St Laurent
Montreal, QC
- Full-time
You move into business development. You prospect actively (calls, emails, LinkedIn, industry events), open new supplier accounts, qualify needs, volumes and pricing, and identify available…
Added 1 min ago
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Business Development Intern
ShyftLabs
Toronto, ON
- Internship
We’re looking for a resourceful, curious Business Development Intern to join our Toronto team. You’ll work directly with our SVP and Strategy team on the work that drives our growth:…
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KS
Temporary Associate
kate spade new york
Mississauga, ON · Toronto, ON · Ksny Toronto Asc
- Part-time
Schedule: Ability to work a flexible schedule to meet business needs - including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public…
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OS
Operations Supervisor
Orion Steel Group
Winnipeg, MB · Bucks - Winnipeg
- Full-time
…each other to ensure growth and ultimately success for the business and our…
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TF
Software Development Lead
Turner Fleischer
Toronto, ON
- Full-time
As Software Development Lead, you oversee the design, development, and maintenance of custom software applications that support and streamline the studio’s business operations. Leading a…
Added 1 min ago
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Talent Acquisition Specialist, Ontario Wood Products
Domtar Products
Thunder Bay, ON
- $65,000 to $78,000 CAD / year
This position offers an exciting opportunity to influence the future of our business by identifying, attracting, and hiring top talent across a diverse range of operational, technical,…
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Junior EIT geotechnical engineering
WSP
Victoria, BC
- Full-time
Support geotechnical investigations and engineering projects that contribute to safe, sustainable, and resilient infrastructure development.
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Cost Controller, Project Controls (Contract)
Trans Mountain
Calgary, AB
Post-secondary education in Engineering, Business Administration, or related discipline.
Added 1 min ago
Senior Planner & Scheduler (Contract)
Trans Mountain
Calgary, AB
Bachelor’s degree in Engineering, Business, or a related field; equivalent technical diploma or commensurate work experience may be considered.
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AC
Marketing Advisor, Brand
Air Canada
Toronto, ON · Dorval, QC
- Full-time
…delivery of brand marketing programs that support Air Canada’s business and brand…
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AC
Marketing Advisor, Sponsorships and Activations
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Support the development and execution of sponsorship activations, contests, hospitality programs and experiential initiatives.
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Financial Advisor - King & University, Toronto
Scotiabank
Toronto, ON
…performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of our 25…
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Assistant Manager, Security Operations Centre
Scotiabank
Toronto, ON
…initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal…
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Product Manager
Scotiabank
Toronto, ON
…initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal…
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Manager, Revenue Management, Private Banking
Scotiabank
Toronto, ON
…initiatives across the Private Banking portfolio through the development and maintenance of profitability models, pricing frameworks and reporting to support strategic decision-making.…
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Director & Head, Global Capital Markets (GCM) Product, GCM Transformation - Toronto, ON
Scotiabank
Toronto, ON
Leads discovery, business case development and prioritization activities to establish a transparent, value-based investment backlog aligned to business outcomes and strategic objectives
Added 1 min ago
Bilingual Credit Recovery Specialist - Tangerine
Scotiabank
Toronto, ON
Resolve assigned daily returned payments; make calls to clients by the end of the current business day to determine reason for arrears and elicit promise to pay; document telephone…
Added 1 min ago
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Calculations Specialist
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $52,000 to $79,000 CAD / year
- Full-time
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic…
Added 1 min ago
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Manager, Investment Financial Planning & Analysis and Data Analytics
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic…

BCAA

Specialist, Customer Experience Transformation

*Head Office, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3–5 years of experience in customer experience, knowledge or content management, digital transformation, operations, communications or a related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Regular Full-Time Specialist, Customer Experience Transformation!

This is a hybrid role based on our Burnaby, BC (British Columbia) Head Office. Applicants who are not located within commuting distance of our 4567 Canada Way office will not be considered for this position.  

As a Specialist, Customer Experience Transformation, you’ll help make experiences easier and more engaging for BCAA customers and team members. You’ll bring together customer insights, data and technology to identify opportunities, improve customer journeys and help bring CX initiatives to life. From evolving our Salesforce Knowledge Base to exploring automation, AI and self-service capabilities, you’ll play a hands-on role in how BCAA continues to modernize the customer experience.

Who You Are

You’re a customer-focused problem solver who’s curious about how experiences can be made better.
You’re a strong communicator and storyteller who can turn complex information into clear, engaging messages.
You’re collaborative and enjoy building relationships and working across different teams.
You’re analytical and comfortable using data, feedback and insights to identify opportunities and recommend solutions.
You’re a self-starter who can navigate changing priorities and move work forward independently.
You’re curious about emerging customer experience practices and technologies and bring a continuous-learning mindset.

What You’ll Do

Manage and continuously improve BCAA’s Salesforce Knowledge Base and content-management practices.
Use customer insights, employee feedback, analytics and search behaviour to identify gaps and opportunities for improvement.
Partner with teams across BCAA to reimagine customer journeys and deliver CX improvements across channels.
Apply customer experience and user-centred design practices to identify pain points and turn insights into practical solutions.
Support CX initiatives from requirements and testing through implementation, adoption and continuous improvement.
Track results and CX measures, turning data and feedback into actionable recommendations.
Explore emerging technologies, including automation, AI, chatbots and digital self-service, to improve customer and team member experiences.

What You Bring

A diploma or degree in Business, Marketing, Customer Experience, Communications, Operations or a related field, or an equivalent combination of education and experience.
3–5 years of experience in customer experience, knowledge or content management, digital transformation, operations, communications or a related field.
Strong communication, collaboration and stakeholder-engagement skills.
Experience using customer feedback, operational data and analytics to identify opportunities and recommend improvements.
Experience with Salesforce Service Cloud, Salesforce Knowledge, Salesforce Experience Cloud or similar content-management and CX platforms.
Familiarity with automation, AI, chatbot, contact-centre or digital self-service technologies.
Experience in customer service, operations or marketing, ideally within the insurance industry.

The salary range for this position is $85,801.08 to $107,251.32 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

The Specialist will manage and improve the Salesforce Knowledge Base while leveraging customer insights and data to optimize customer journeys. They will also explore and implement emerging technologies like AI and automation to modernize the overall customer experience.

Requirements

Candidates must have a diploma or degree in a relevant field and 3–5 years of experience in customer experience, digital transformation, or content management. Proficiency with Salesforce platforms and strong analytical and communication skills are required.

Skills

Customer experience
Salesforce Knowledge
Content management
Digital transformation
Data analysis
Customer insights
Stakeholder engagement
Automation
Artificial intelligence
User-centered design
Communication
Problem solving
Collaboration
Project management
Service Cloud

Benefits

Performance bonus
Pension plan
Flexible benefits
Wellness dollars
Paid time off
Vacation
Wellness days
Volunteer days
BCAA membership
Member savings

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Service Cloud
Salesforce Knowledge
Salesforce Experience Cloud
Customer Experience
Digital Transformation
Automation
Artificial Intelligence
Chatbots
Content Management
Data Analytics
User-Centered Design
Insurance
Customer Journeys
Stakeholder Engagement
Self-service capabilities
Operational data
Customer feedback
Modernization
Business
Marketing
Communications
Operations

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