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Added 21 mins ago
Senior Manager, Small Business Value Proposition (English/Spanish) - Toronto (12-Month Contract)
Scotiabank
Toronto, ON
Support the design and delivery of value proposition strategies and service model that contribute to the sustainable growth, profitability and overall success of the Small Business segments…
Added 36 mins ago
L
Director, Legal Engineering
Legora
Toronto, ON
- Full-time
…for Canada, anchored in our Toronto office. Reporting to the Head of Legal Engineering, North America, you will set the craft bar, build the Canadian team and its Team Lead layer, partner…
Added 7 hours ago
DM
Cybersecurity Lead
Discovery Mining Ltd
Toronto, ON
- Full-time
…cybersecurity program, including building the plan, owning security design and tooling decisions, and leading its execution and continuous improvement, ensuring that appropriate security…
Added 11 hours ago
CS
Manager, Food and Beverage BMO Centre - Full Time
Calgary Stampede
AB · CALGARY, AB
- Full-time
…guest experiences, and continuously strengthening catering…
Added 14 hours ago
TA
Sales Associate - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Surrey, BC
- Part-time
…also a recognized wholesale and licensed partner, leading the design, sourcing, and distribution of fashion-forward footwear, handbags, and accessories. Our portfolio features well-known…
Added 14 hours ago
D
Head of Creative (Remote Canada)
Directive
Remote, Canada
- $175,000 to $200,000 CAD / year
- Full-time
- Remote
We're looking for a Head of Creative to lead our Performance Design department - a team that sits at the intersection of creative craft and performance marketing. In this role, you will…
Added 15 hours ago
V
Director, Sales
veritree
Remote, Canada
- $200,000 to $300,000 CAD / year
- Full-time
- Remote
You will own hiring end to end for both BDRs and AEs: job descriptions, hiring design and decisions, onboarding, ramp, and ongoing performance management (including performance plans and…
Added 15 hours ago
V
Director, Sales
veritree
Vancouver, BC
- $200,000 to $300,000 CAD / year
- Full-time
You will own hiring end to end for both BDRs and AEs: job descriptions, hiring design and decisions, onboarding, ramp, and ongoing performance management (including performance plans and…
Added 15 hours ago
D|
Senior Manager, Environment Health and Safety
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON · Etobicoke, ON
- Full-time
The Senior Manager, Environment, Health and Safety (EHS) is responsible for leading all EHS programs at Manufacturing Operations in Ontario, Distribution Centre Operations in Ontario and…
Added 16 hours ago
Manager, Underwriting - Programs & Operations - WSI
Wawanesa Insurance
Toronto, ON · North York - Toronto, ON (Hybr, ON
Working Business Language: English. This role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business…
Added 17 hours ago
EA
Office Administrator
Emil Anderson Group
Kelowna, BC
- Full-time
…approach brings owners, partners, and stakeholders together to design and deliver services that advance our companies and the communities we…
Added 17 hours ago
BC
Project Manager - Buildings West
Bird Construction
Edmonton, AB
- Full-time
Project Manager - Buildings WestReporting to the Director of Operations, the Project Manager - Buildings West will be responsible for total project delivery including planning, execution…
Added 17 hours ago
PT SALES ASSOCIATE - CALL IT SPRING - WEST EDMONTON MALL
The Aldo Group Inc / Le Groupe Aldo Inc.
Edmonton, AB
…also a recognized wholesale and licensed partner, leading the design, sourcing, and distribution of fashion-forward footwear, handbags, and accessories. Our portfolio features well-known…
Added 17 hours ago
PT STOCK COORDINATOR - CALL IT SPRING - WEST EDMONTON MALL
The Aldo Group Inc / Le Groupe Aldo Inc.
Edmonton, AB
…also a recognized wholesale and licensed partner, leading the design, sourcing, and distribution of fashion-forward footwear, handbags, and accessories. Our portfolio features well-known…
Added 17 hours ago
LM
Manager, Workplace Operations & Executive Support - Canada
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
Reports To: Senior Vice President & Head of Claims
Added 17 hours ago
E
Director, Construction
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
This role will be based at our head office in Markham Ontario, Extendicare offers a hybrid working environment. Regular travel is required for this role.
Added 18 hours ago
ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…also a recognized wholesale and licensed partner, leading the design, sourcing, and distribution of fashion-forward footwear, handbags, and accessories. Our portfolio features well-known…
Added 19 hours ago
Project Engineer
Gibson Energy
Edmonton, AB · Hardisty, AB · AB · Calgary, AB
Location: Calgary Head Office, Edmonton, Hardisty
Added 19 hours ago
M
Operations & Data Analyst Co-op (8 Months)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Related business, analytics, or operations program
Added 19 hours ago
Part-Time Head Coach, Esports (Contract)
Conestoga College
Kitchener, ON
Conestoga is seeking a dedicated Esports Head Coach to lead our varsity VALORANT team. In this role, you will be responsible for recruiting, developing, and supporting the performance of…
Added 19 hours ago
TC
Manager, Business Innovation
Toyota Canada Inc.
Toronto, ON
- Full-time
Partner with the key departments throughout solution design and development to align business needs with capabilities, requirements, and delivery feasibility.
Added 20 hours ago
B
Specialist, Customer Experience Transformation
BCAA
*Head Office
- Full-time
This is a hybrid role based on our Burnaby, BC (British Columbia) Head Office. Applicants who are not located within commuting distance of our 4567 Canada Way office will not be considered…
Added 20 hours ago
IC
Consultant – Museum, Events and Outreach Programme Coordinator
International Civil Aviation Organization
Montreal, QC
- Full-time
…assignments, the consultant will receive functional guidance from the Head, Business Development…
Added 20 hours ago
Senior Project Manager
Gibson Energy
Edmonton, AB · Hardisty, AB · AB · Calgary, AB
Location: Calgary Head Office, Edmonton, Hardisty
Added 20 hours ago
FB
AI Workflow Engineer
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
…critical role at the intersection of technology and day-to-day operations. Embedded directly within a team and reporting directly to the Digital & AI Transformation Lead, with a dotted-line…

BCAA

Specialist, Customer Experience Transformation

*Head Office, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3–5 years of experience in customer experience, knowledge or content management, digital transformation, operations, communications or a related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Regular Full-Time Specialist, Customer Experience Transformation!

This is a hybrid role based on our Burnaby, BC (British Columbia) Head Office. Applicants who are not located within commuting distance of our 4567 Canada Way office will not be considered for this position.  

As a Specialist, Customer Experience Transformation, you’ll help make experiences easier and more engaging for BCAA customers and team members. You’ll bring together customer insights, data and technology to identify opportunities, improve customer journeys and help bring CX initiatives to life. From evolving our Salesforce Knowledge Base to exploring automation, AI and self-service capabilities, you’ll play a hands-on role in how BCAA continues to modernize the customer experience.

Who You Are

You’re a customer-focused problem solver who’s curious about how experiences can be made better.
You’re a strong communicator and storyteller who can turn complex information into clear, engaging messages.
You’re collaborative and enjoy building relationships and working across different teams.
You’re analytical and comfortable using data, feedback and insights to identify opportunities and recommend solutions.
You’re a self-starter who can navigate changing priorities and move work forward independently.
You’re curious about emerging customer experience practices and technologies and bring a continuous-learning mindset.

What You’ll Do

Manage and continuously improve BCAA’s Salesforce Knowledge Base and content-management practices.
Use customer insights, employee feedback, analytics and search behaviour to identify gaps and opportunities for improvement.
Partner with teams across BCAA to reimagine customer journeys and deliver CX improvements across channels.
Apply customer experience and user-centred design practices to identify pain points and turn insights into practical solutions.
Support CX initiatives from requirements and testing through implementation, adoption and continuous improvement.
Track results and CX measures, turning data and feedback into actionable recommendations.
Explore emerging technologies, including automation, AI, chatbots and digital self-service, to improve customer and team member experiences.

What You Bring

A diploma or degree in Business, Marketing, Customer Experience, Communications, Operations or a related field, or an equivalent combination of education and experience.
3–5 years of experience in customer experience, knowledge or content management, digital transformation, operations, communications or a related field.
Strong communication, collaboration and stakeholder-engagement skills.
Experience using customer feedback, operational data and analytics to identify opportunities and recommend improvements.
Experience with Salesforce Service Cloud, Salesforce Knowledge, Salesforce Experience Cloud or similar content-management and CX platforms.
Familiarity with automation, AI, chatbot, contact-centre or digital self-service technologies.
Experience in customer service, operations or marketing, ideally within the insurance industry.

The salary range for this position is $85,801.08 to $107,251.32 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

The Specialist will manage and improve the Salesforce Knowledge Base while leveraging customer insights and data to optimize customer journeys. They will also explore and implement emerging technologies like AI and automation to modernize the overall customer experience.

Requirements

Candidates must have a diploma or degree in a relevant field and 3–5 years of experience in customer experience, digital transformation, or content management. Proficiency with Salesforce platforms and strong analytical and communication skills are required.

Skills

Customer experience
Salesforce Knowledge
Content management
Digital transformation
Data analysis
Customer insights
Stakeholder engagement
Automation
Artificial intelligence
User-centered design
Communication
Problem solving
Collaboration
Project management
Service Cloud

Benefits

Performance bonus
Pension plan
Flexible benefits
Wellness dollars
Paid time off
Vacation
Wellness days
Volunteer days
BCAA membership
Member savings

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Service Cloud
Salesforce Knowledge
Salesforce Experience Cloud
Customer Experience
Digital Transformation
Automation
Artificial Intelligence
Chatbots
Content Management
Data Analytics
User-Centered Design
Insurance
Customer Journeys
Stakeholder Engagement
Self-service capabilities
Operational data
Customer feedback
Modernization
Business
Marketing
Communications
Operations

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