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Added 15 mins ago
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Sales Enablement Specialist
Telesat
Ottawa, ON
- Full-time
The Sales Enablement Specialist designs, develops, and continuously improves learner-centered training programs, digital learning content, and enablement resources that support Sales…
Added 15 mins ago
AC
Specialist, Cloud and AI FinOps
Air Canada
Toronto, ON
- Full-time
Air Canada is seeking a Specialist, Cloud and AI FinOps to support the financial management, optimization, governance, and operation of our growing enterprise Artificial Intelligence and…
Added 15 mins ago
BI
Technical Support Specialist (18-Month Maternity Leave Coverage)
Baxter International Inc.
Mississauga, ON · ON
- Full-time
As a Technical Support Specialist, you will serve as a key technical resource for customers, field service representatives, and internal stakeholders, providing support for Baxter's medical…
Added 15 mins ago
MG
Data Entry Specialist (Temporary)
Merchant Growth
Vancouver, BC
- Full-time
We are currently seeking a motivated and detail-oriented Data Entry Specialist to support our Sales team on a full-time, temporary basis. This role offers the possibility of extension for…
Added 15 mins ago
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Retail Operations Specialist - Mars Canada
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
The Retail Operations Specialist is a key role supporting the Mars Canada Retail Leadership Team. This individual contributor bridges the gap between technical data systems and business…
Added 30 mins ago
Y
Talent Acquisition and Development Specialist - Technical & Sales
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Partner with leadership and People Team to support and enhance onboarding programs for new hires across departments
Added 30 mins ago
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Electrical & Instrumentation Specialist
Airswift
AB · Alberta, Canada
- Contract
We're seeking a Senior Electrical & Instrumentation Specialist to take ownership of a fleet of production and power generation equipment supporting drilling and completions operations…
Added 30 mins ago
TS
Senior Architectural Technologist - Restaurants
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
…looking to add a Senior Architectural Technologist or technical specialist its growing team. Known for delivering standout hospitality environments across Canada, this firm specializes in…
Added 30 mins ago
AT
CRM specialist
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 30 mins ago
HC
Marketing and New Business Coordinator
Havas CX Canada
Toronto, ON
- Contract
We are seeking a strategic, creative and Marketing and New Business Coordinator to help support internal and external marketing communications and to support Havas CX’s client growth…
Added 30 mins ago
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HR Consultant, International
Justworks
Toronto, ON
- $87,000 to $109,000 CAD / year
- Full-time
…trusted advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments -…
Added 30 mins ago
TP
IT Support Specialist – Onsite
Tech-Nique Partners
Caledon, ON
- $60,000 to $65,000 CAD / year
- Full-time
We are seeking a hands-on IT Support Specialist to provide onsite technical support for a fast-paced warehouse and distribution environment.
Added 30 mins ago
RU
Senior On-Site Service Specialist
Ricoh USA, Inc.
Toronto, ON
- Full-time
Added 30 mins ago
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HR Consultant, International
Justworks
Calgary, AB
- $87,000 to $109,000 CAD / year
- Full-time
…trusted advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments -…
Added 30 mins ago
J
HR Consultant, International
Justworks
Vancouver, BC
- $87,000 to $109,000 CAD / year
- Full-time
…trusted advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments -…
Added 30 mins ago
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Resource Centre Employment Specialist- Full-Time-Calgary
Serco
AB · Edmonton, AB
- Full-time
…Centre Employment Specialists to deliver inclusive, front-line support that connects Albertans to employment services and community resources. This role requires strong organizational…
Added 30 mins ago
J
HR Consultant, International
Justworks
Montreal, QC
- $87,000 to $109,000 CAD / year
- Full-time
…trusted advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments -…
Added 30 mins ago
NO
Stock Specialist (Part-Time) - Union
Nestle Operational Services Worldwide SA
Toronto, ON
- Part-time
We are looking for a Part Time Stock Specialist to join our team! This position is an existing vacancy. This role will be responsible for ensuring efficient daily boutique operations,…
Added 30 mins ago
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M365 Specialist
Prophix
Remote, Canada
- $80,000 to $113,000 CAD / year
- Remote
As an M365 Specialist, you are the single owner of Prophix’s Microsoft 365 tenant, accountable for its security, compliance, and day-to-day health for employees across North America,…
Added 30 mins ago
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Financial Services Representative - North Vancouver (8-Month Contract)
Vancity
North Vancouver, BC
- Full-time
…and ensuring smooth, seamless hand-offs when another team or specialist is…
Added 30 mins ago
Graphic Design Specialist (Term)
University of Toronto
Toronto, ON
Communications & Public Affairs develops communication plans and strategies to support the strategic goals of the Faculty of Arts & Science. Amazing things happen here every day and we love…
Added 45 mins ago
BH
Customer Implementation & Training Specialist (ERP Software) - SDC
Beacon Holdings
Remote, Canada
- Full-time
- Remote
We’re looking for a Software Implementation & Training Specialist to help customers adopt and get the most out of SDC’s ERP software. You’ll guide customers through implementation…
Added 45 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
London, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 59 mins ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit…
Added 59 mins ago
CM
Senior Specialist, Derivatives Operations
CIBC Mellon
Toronto, ON
- Contract
A leading operations role in executing critical daily processes to support derivative investments by mutual funds, ETFs and separately managed accounts. The Senior Specialist, Derivative…

BCAA

Specialist, Customer Experience Transformation

*Head Office, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3–5 years of experience in customer experience, knowledge or content management, digital transformation, operations, communications or a related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Regular Full-Time Specialist, Customer Experience Transformation!

This is a hybrid role based on our Burnaby, BC (British Columbia) Head Office. Applicants who are not located within commuting distance of our 4567 Canada Way office will not be considered for this position.  

As a Specialist, Customer Experience Transformation, you’ll help make experiences easier and more engaging for BCAA customers and team members. You’ll bring together customer insights, data and technology to identify opportunities, improve customer journeys and help bring CX initiatives to life. From evolving our Salesforce Knowledge Base to exploring automation, AI and self-service capabilities, you’ll play a hands-on role in how BCAA continues to modernize the customer experience.

Who You Are

You’re a customer-focused problem solver who’s curious about how experiences can be made better.
You’re a strong communicator and storyteller who can turn complex information into clear, engaging messages.
You’re collaborative and enjoy building relationships and working across different teams.
You’re analytical and comfortable using data, feedback and insights to identify opportunities and recommend solutions.
You’re a self-starter who can navigate changing priorities and move work forward independently.
You’re curious about emerging customer experience practices and technologies and bring a continuous-learning mindset.

What You’ll Do

Manage and continuously improve BCAA’s Salesforce Knowledge Base and content-management practices.
Use customer insights, employee feedback, analytics and search behaviour to identify gaps and opportunities for improvement.
Partner with teams across BCAA to reimagine customer journeys and deliver CX improvements across channels.
Apply customer experience and user-centred design practices to identify pain points and turn insights into practical solutions.
Support CX initiatives from requirements and testing through implementation, adoption and continuous improvement.
Track results and CX measures, turning data and feedback into actionable recommendations.
Explore emerging technologies, including automation, AI, chatbots and digital self-service, to improve customer and team member experiences.

What You Bring

A diploma or degree in Business, Marketing, Customer Experience, Communications, Operations or a related field, or an equivalent combination of education and experience.
3–5 years of experience in customer experience, knowledge or content management, digital transformation, operations, communications or a related field.
Strong communication, collaboration and stakeholder-engagement skills.
Experience using customer feedback, operational data and analytics to identify opportunities and recommend improvements.
Experience with Salesforce Service Cloud, Salesforce Knowledge, Salesforce Experience Cloud or similar content-management and CX platforms.
Familiarity with automation, AI, chatbot, contact-centre or digital self-service technologies.
Experience in customer service, operations or marketing, ideally within the insurance industry.

The salary range for this position is $85,801.08 to $107,251.32 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

The Specialist will manage and improve the Salesforce Knowledge Base while leveraging customer insights and data to optimize customer journeys. They will also explore and implement emerging technologies like AI and automation to modernize the overall customer experience.

Requirements

Candidates must have a diploma or degree in a relevant field and 3–5 years of experience in customer experience, digital transformation, or content management. Proficiency with Salesforce platforms and strong analytical and communication skills are required.

Skills

Customer experience
Salesforce Knowledge
Content management
Digital transformation
Data analysis
Customer insights
Stakeholder engagement
Automation
Artificial intelligence
User-centered design
Communication
Problem solving
Collaboration
Project management
Service Cloud

Benefits

Performance bonus
Pension plan
Flexible benefits
Wellness dollars
Paid time off
Vacation
Wellness days
Volunteer days
BCAA membership
Member savings

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Service Cloud
Salesforce Knowledge
Salesforce Experience Cloud
Customer Experience
Digital Transformation
Automation
Artificial Intelligence
Chatbots
Content Management
Data Analytics
User-Centered Design
Insurance
Customer Journeys
Stakeholder Engagement
Self-service capabilities
Operational data
Customer feedback
Modernization
Business
Marketing
Communications
Operations

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