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Added 2 mins ago
Senior Manager, Business Strategy
Bell
Toronto, ON
…Transformation to serve as a pivotal strategic engine within our Customer Experience leadership team. In this role, you will act as a primary driver of executive-level narratives,…
Added 2 mins ago
M
Material Assistant
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
1 to 3 years of related experience. Good experience in customer service.
Added 2 mins ago
PE
Summer Precision AG Student
Premier Equipment
Elmira, ON
- $20 to $24 CAD / hour
- Full-time
Premier Equipment is the largest full-service John Deere dealership in Ontario serving agriculture, lawn care, golf, commercial grounds, and compact construction customers across Ontario.…
Added 2 mins ago
PE
Summer Precision AG Student
Premier Equipment
Kawartha Lakes, ON · Omemee, ON
- $20 to $24 CAD / hour
- Full-time
Premier Equipment is the largest full-service John Deere dealership in Ontario serving agriculture, lawn care, golf, commercial grounds, and compact construction customers across Ontario.…
Added 2 mins ago
CO
Delivery Driver
Culligan of Canada
Peterborough, ON
- $22 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 2 mins ago
CO
Inventory Coordinator
Culligan of Canada
London, ON
- $21 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 2 mins ago
W
Acheteur projet - Après-ventes / Project Buyer - Aftermarket
Wabtec
Montreal, QC
- Full-time
…profondeur de connaissances et d'expertise inestimable. Notre service est structuré en deux équipes majeures : l'équipe de la première monte OEM, qui se concentre sur l'intégration de nos…
Added 2 mins ago
Facilities Manager (6-month contract)
Geotab
Oakville, ON
…maintenance, and administrative staff; manage vendor relationships and service delivery; oversee building systems and scheduled maintenance; and coordinate construction, renovation,…
Added 2 mins ago
UI
Automotive Parts Specialist
UAP Inc.
London, ON
- $23.45 to $28 CAD / hour
- Full-time
Altrom in-store team members take pride in providing excellent customer service! Share your passion for customer service by becoming the face and voice of our store. Join a team that is…
Added 2 mins ago
Team Leader, HR Technology Operations
BRP
Montreal, QC
…Operations Analysts to maintain high competence matrices and service quality, having at the same time the right follow up on environment and development inside the…
Added 2 mins ago
HR Product Owner
BRP
Montreal, QC
…translate business requirements into refined user stories and clear technical acceptance…
Added 2 mins ago
Coordinator, Product Quality Engineering (PPQ)
BRP
Valcourt, QC
Experience and knowledge in customer service and/or warranty would be an asset.
Added 2 mins ago
A
Server, Social
AccorHotel
Banff, AB
- Full-time
…enthusiasm directly shape the guest experience. With a balance of technical skill and authentic hospitality, you ensure every visit to Social is both fun and flawlessly…
Added 17 mins ago
AA
Spécialiste de la chaîne d'approvisionnement et Qualité / Supply Chain Quality Specialist (SCQS)
Airbus Aircraft
Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency)…
Added 17 mins ago
LG
Branch Supervisor
Liebherr Group
Winnipeg, MB
- Full-time
This position will oversee the Field Service operations for their assigned branch through the effective supervision and direction of the field service technicians. The Supervisor will…
Added 17 mins ago
B
Inventory Analyst
BGIS
Calgary, AB
- Full-time
Strong customer service and stakeholder management skills, including listening, empathy, patience, and sound judgment.
Added 17 mins ago
A
Condominium Manager Residential Portfolio GTA West
Associa
Mississauga, ON
- Full-time
…of family spirit, and strive to push the envelope with great customer service, you just might belong on our…
Added 17 mins ago
B
Facilities Services Coordinator
BGIS
Toronto, ON
- Full-time
The Facilities Services Coordinator provides customer service and front-line support to BGIS clients with respect to the maintenance and operations of their buildings and sites. Specific…
Added 17 mins ago
BC
Sr. Manager of Maintenance & Tooling
BLANCO Canada
Toronto, ON · Etobicoke, ON
- Full-time
Oversee the mechanical and electrical maintenance of manufacturing machinery, technical equipment, building systems, and facility infrastructure.
Added 17 mins ago
CW
Mechanical Designer
Clean Works
St. Catharines, ON
- Full-time
Good verbal and written communication, with good customer service and customer relations skills.
Added 17 mins ago
O-
Sales Executive
Omnify - Home of LumiSheet™
Markham, ON
- Full-time
…Omnify offers fully customizable options backed by in-house technical and design expertise. With just-in-time manufacturing across multiple facilities, the company provides flexible…
Added 18 mins ago
Casual Circulation Assistant (LA2)
City of Quinte West
Quinte West, ON
…in library programming, technology assistance, and excellent customer service throughout the hiring…
Added 18 mins ago
Staff Pharmacist - FT
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Timberlea, NS
…best interest to achieve excellence in patient-centered care, customer service, workflow efficiencies, and professional clinical services (e.g., disease state management, medication…
Added 18 mins ago
Casual Shelving Assistant (LA1)
City of Quinte West
Quinte West, ON
…in library programming, technology assistance, and excellent customer service throughout the hiring…
Added 18 mins ago
Safety Coordinator
Price Industries Limited
Winnipeg, MB
…Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service…

BCAA

Technician Workplace Technology

Burnaby, BC, Canada
*Head Office, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We're currently looking for a Technician, Workplace Technology to join our Information Systems team at our Head Office in Burnaby.

In this role, you'll provide frontline technical support to employees across BCAA, helping ensure our workplace technology runs smoothly and efficiently. You'll troubleshoot hardware and software issues, support device deployments, manage technology assets, coordinate vendor purchases, and contribute to ongoing technology projects that support our business. This role is ideal for someone who enjoys combining hands-on technical support with coordination, asset management, and continuous improvement.

Who you are

You are customer-focused and take pride in delivering responsive, professional technical support.
You enjoy solving problems and can quickly diagnose and resolve technical issues both remotely and in person.
You are highly organized and can balance multiple priorities, requests, and projects simultaneously.
You have strong communication skills and can explain technical concepts in a clear and approachable way.
You take ownership of your work and proactively identify opportunities to improve processes and service delivery.
You enjoy collaborating with colleagues, vendors, and stakeholders to deliver great outcomes.

What you'll do

Provide desktop and workplace technology support for employees across BCAA, both onsite and remotely.
Troubleshoot and resolve hardware, software, mobile device, and application-related incidents and service requests.
Deploy, configure, maintain, and support desktops, laptops, mobile devices, and workplace technology solutions.
Support Microsoft Office, Outlook, collaboration tools, and other business applications.
Maintain accurate records of hardware and software assets and ensure inventory databases remain current.
Coordinate technology purchases, vendor orders, software licensing, and equipment deployment schedules.
Conduct regular hardware and software asset audits and support license compliance activities.
Partner with vendors and internal teams to manage technology contracts, renewals, warranties, and maintenance agreements.
Monitor incident trends, perform root cause analysis, and contribute to continuous service improvements.
Create and maintain technical documentation, knowledge base articles, and process guides.
Support technology-related projects and initiatives across the Information Systems division.
Assist with budgeting, purchasing, financial reconciliation, forecasting, and reporting related to technology assets and services.

What you'll bring

Experience providing desktop support and technical assistance in a corporate environment.
Strong troubleshooting skills across Windows-based devices, hardware, software, and peripheral technologies.
Experience supporting mobile devices, including iPhone and mobile device management solutions.
Working knowledge of Microsoft Office, Outlook, and common enterprise applications.
Strong customer service, communication, and interpersonal skills.
Experience managing technology assets, inventory, or software licensing is considered an asset.
Knowledge of vendor management, purchasing processes, or contract administration is an asset.
Experience supporting virtual desktop environments (VDI), such as Amazon WorkSpaces, would be an asset.
A combination of education, technical training, certifications, and relevant experience will be considered.

The salary range for this position is $70,908.36 to $88,635.36 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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More about this job

Responsibilities

Provide frontline technical support for hardware, software, and mobile devices while managing technology assets and vendor relationships. Contribute to technology projects and ensure continuous service improvement through incident analysis and documentation.

Requirements

Requires experience in corporate desktop support, troubleshooting Windows-based devices, and managing mobile device solutions. Strong customer service skills and familiarity with enterprise applications and asset management are essential.

Skills

Desktop support
Technical support
Hardware troubleshooting
Software troubleshooting
Mobile device management
Asset management
Vendor management
Microsoft Office
Outlook
VDI
Amazon WorkSpaces
Inventory management
Technical documentation
Customer service
Communication skills
Problem solving

Benefits

Performance bonus
Pension plan
Paid time off
Vacation
Wellness days
Volunteering days
Flexible benefits
BCAA membership
Member savings

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Workplace Technology
Information Systems
Hardware
Software
Mobile Device Management
Windows
Microsoft Office
Outlook
VDI
Amazon WorkSpaces
Asset Management
Vendor Management
Inventory Databases
Root Cause Analysis
Technical Documentation
Knowledge Base
Budgeting
Purchasing
License Compliance
Corporate Environment
Incident Management
Service Requests
Technology Projects
Contract Administration

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