Director of Transformation

Role Summary

The Director of Innovation owns the organization's technology-led growth agenda - translating emerging digital, data, and AI capabilities into commercial outcomes. This is not an advisory or purely strategic role: the mandate is to architect, build, and scale the platforms and processes that drive measurable cost, revenue, and efficiency gains, while embedding the operating discipline (agile, human-centered design, structured innovation governance) needed to sustain that impact long-term.

Key Duties & Responsibilities

1. Innovation Strategy & Governance

• Set the innovation roadmap and ensure every initiative is tied to a defined business outcome, not pursued for its own sake.
• Build the structural backbone for innovation idea-sourcing frameworks, evaluation criteria, and prioritization processes so opportunities are assessed systematically rather than reactively.
• Institutionalize agile product delivery across business units, replacing ad hoc development with a repeatable, measurable methodology.

2. Technology & Digital Transformation

• Lead full-stack technology restructuring systems, integrations, infrastructure with a direct mandate to reduce operating cost while improving reliability and scalability.
• Direct the build-out of enterprise data platforms that convert first-party data into actionable customer and business intelligence.
• Own the design and deployment of AI-driven solutions where they create a defensible competitive or operational advantage.

3. Product & Platform Leadership

• Run the end-to-end product lifecycle concept to launch with accountability for time-to-market and product quality, not just delivery.
• Lead multi-market platform or payments initiatives, with revenue growth as a tracked and reported outcome.
• Establish external partnership and market-scanning processes to identify and integrate capabilities the organization can't build fast enough internally.

4. People & Stakeholder Leadership

• Build and lead cross-functional teams engineering, data, product, design structured for execution speed, not just headcount.
• Operate as the connective layer between executive strategy and technical delivery, ensuring senior leadership decisions translate into shippable outcomes.
• Represent the organization externally with technology partners and the start-up ecosystem, sourcing capability and talent the internal team doesn't yet have.

5. Performance Accountability

• Define and own the KPIs that prove innovation is working: cost reduction, revenue contribution, time-to-market, adoption, and customer satisfaction.
• Manage budget and resourcing with the same rigor applied to any P&L-owning function this role is judged on outcomes, not activity.

Qualifications & Experience

Education

• Master's degree in Entrepreneurship, Innovation Management, Technology, or Business (required).
• Bachelor's degree in Engineering, Computer Science, or a related technical discipline (required) the role requires enough technical fluency to challenge and validate engineering decisions directly, not just manage them.

Experience

• 15+ years progressing through technology, product, and innovation leadership roles, with a demonstrated arc from technical execution into enterprise-level strategic ownership.
• A track record of leading large-scale, multi-market digital platform or payments initiatives with quantified commercial results not just delivery, but revenue and efficiency impact attached to that delivery.
• Direct experience restructuring enterprise technology operations with documented cost or performance outcomes.
• Background in financial services, telecommunications, or media preferred sectors where digital transformation is tied directly to competitive survival, not optional modernization.

Certifications (preferred)

• ITIL, PRINCE2, SAFe Product Owner/Manager, or equivalent delivery-discipline certifications.
• Applied technical certification in data science or AI - evidence of hands-on fluency, not just executive oversight.

Core Competencies

• Converts ambiguous innovation mandates into structured, resourced execution plans.
• Reads as credible to both engineering teams and executive leadership - can go deep technically and communicate commercially.
• Demonstrated bias toward measurable outcomes over process for its own sake.
• Comfortable owning budget and being held to P&L-style accountability for innovation spend.

Key Performance Indicators

• Technology/infrastructure cost reduction achieved through restructuring.
• Revenue attributable to new digital products or platforms.
• Time-to-market improvement across product development cycles.
• Customer adoption and satisfaction metrics tied to digital initiatives.

Other Details

• Company operating name: BCS Technology Inc.
• Business address: 243 Wright Avenue, Toronto, ON, M6R 1L4
• Terms of employment (for example, project-based, permanent position): permanent
• Language of work: English
• Wage: $140,796.20 base wage plus $130,841.12 performance bonus
• Benefits package offered (if applicable): Disability, Dental, Employer-provided pension, Extended healthcare/medical, Vision; annual family visit support, annual phone plan, annual car allowance; annual life insurance
• Location(s) of work (local area, city or town): 243 Wright Avenue, Toronto, ON, M6R 1L4
• Contact information: 437 237 2837; operations@bcstechnology.com.au