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Added 7 mins ago
CB
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- Full-time
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TU
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PP
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RR
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BT
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The ideal candidate will be comfortable working on day or night shifts as needed
Added 7 mins ago
RG
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LD
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Added 21 mins ago
CB
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- Full-time
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· Candidates must have their own transportation · · Candidates should be willing to work early morning shifts, as a COBS Bread baker starts work at 4am
Added 21 mins ago
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As a Co-op, Cross Border Personal Tax [Winter 2027], your responsibilities will include: · That’s why we’re working in a model where teams are required to be together in the office 4 days per week
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BCW Traffic Management

Dispatcher

Surrey, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 14, 2026
Posting language: English
Posted: Nov 14, 2026

Original job description

POSITION OVERVIEW

BCW Traffic Management is a leading traffic control company in BC looking for an experienced Dispatcher who will work closely with ownership and management team in the pursuit of successful execution of projects. As a key member of the operations team, the Dispatcher will have the opportunity to have influence on daily operations. This position works in our Surrey head office and reports directly to the Manager, Finance and Support Services.

The ideal candidate will be comfortable working on day or night shifts as needed. They are seeking an opportunity to work in a fast-paced environment and will thrive in a positive, team oriented and supportive culture.

The Dispatcher is required to communicate with Lane Closure Technicians (LCTs) and Traffic Control Personnel (TCPs) to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs TCPs and LCTs, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff.

Key Responsibilities:

· Fully accountable and effectively manage dispatch functions.

· Manage and support business development.

· Schedule service and satisfy customer needs for service changes.

· Ensure that service is completed in accordance with established policies.

· Dispatch calls to routes based upon designated route and driver location.

· Perform field staff check-ins at day’s beginning to ensure nobody is late to work or no show.

· Assist Dispatch Supervisor to maintain Connecteam APP.

· Ensure coordination with other departments.

· Interacts with customers and subcontractors.

· Work with Operations management to optimize routes and dispatch.

· Trouble shoot and resolves potential problems before they result in customer complaints.

· Determine daily dispatch

· Provide best mix of worker experience, equipment capability, and customer requirements.

· Record and document information and distribute to appropriate internal departments.

· Manage truck maintenance.

· Must be able to communicate effectively and professionally via email and telephone.

Knowledge, Skills, Abilities and Competencies:

· 1-2 years in a traffic control, transportation, construction, dispatch, or customer service role.

· Strong communication and interpersonal skills.

· Strong customer focus.

· Proven ability to multi-task & ability to prioritize tasks.

· Proficient in MS Outlook, Excel, Word.

· Knowledge of industry an asset.

· Advanced skill level with software applications and word processing accuracy.

· Required to work extended hours including occasional weekends.

· Possess advanced computer skills.

· Specialized training in construction, transportation, logistics, or similar area of study.

· Customer service experience in a call center environment.

· Minimum grade 12 education, college diploma in related disciplines is an asset.

Benefits

Competitive salary and benefit package

Professional development opportunities

BCW Core Values

Lead – Lead by example

Do Whatever it Takes – Work hard and smart.

Honour Relationships – Client / Vendor/Co-workers / Trades / Self / Family

Job Types: Full-time, Permanent

Job Location: Surrey, BC

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage daily dispatch operations, schedule services, assign field personnel to routes, and coordinate with customers, subcontractors, and internal departments. Resolve service issues, optimize routes and staffing, maintain dispatch records and the Connecteam app, and coordinate truck maintenance.

Requirements

Requires 1–2 years of experience in traffic control, transportation, construction, dispatch, or customer service, along with strong communication, customer service, multitasking, and computer skills. A minimum Grade 12 education is required; a related college diploma or specialized training is an asset, and the role may require extended hours and occasional weekends.

Skills

Dispatching
Scheduling
Route Optimization
Customer Service
Communication
Interpersonal Skills
Multitasking
Task Prioritization
Problem Resolution
Microsoft Outlook
Microsoft Excel
Microsoft Word
Advanced Computer Skills
Recordkeeping
Truck Maintenance
Traffic Control

Benefits

Competitive Salary
Benefits Package
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Traffic Management
Dispatch
Traffic Control Personnel
Lane Closure Technicians
Transportation
Construction
Customer Service
Service Orders
Route Scheduling
Route Optimization
Field Staff Check-Ins
Connecteam App
Microsoft Outlook
Microsoft Excel
Microsoft Word
Subcontractors
Truck Maintenance
Operations Coordination
Problem Resolution
Service Changes
Dispatch Documentation
Call Center
Day And Night Shifts
Extended Hours

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Work requirements

Jobs in Canada