Customer service jobs in Canada

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Added 22 days ago
PA
Customer Service Representative
PAL Airlines
Wabush, NL
- Full-time
The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment · Must possess exceptional customer service skills
Added 22 days ago
Customer Service Representative
Peak Technologies
Montreal, QC
Provide responsive customer service while administering sales support. Be a problem solver. Provide recommendations and options to help resolve issues.
Added 22 days ago
B
Bilingual Customer Service Representative
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
As the Bilingual Customer Service Representative (CSR), you will act as the primary point of contact for both internal and external customers and will manage the process of high-volume…
Added 22 days ago
C
Client Service Representative, 30h/weekly - Québec city
CIBC
Quebec, QC · Place CIBC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 22 days ago
TA
Customer Service Representative (Edmonton South)
Trail Appliances AB/SK
AB · Edmonton, AB
- Full-time
At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values…
Added 22 days ago
TA
Customer Service Representative (Edmonton South)
Trail Appliances Ltd.
AB · Edmonton, Alberta
- Full-time
At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values…
Added 22 days ago
SC
Customer Service Representative
Speedy Cash Payday Advances
Prince Albert, SK
- Full-time
…a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy Cash is the place for…
Added 22 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 22 days ago
SA
Customer Service Representative
Sollio Agriculture
Moncton, NB
- Full-time
Providing accurate information on product availability or substitutions and providing excellent customer service;
Added 22 days ago
GF
Senior Customer Service Representative (Motivator) - Toronto Bell Trinity Centre
GoodLife Fitness
Toronto, ON
- Full-time
CPR certification required within 3 months of employment
Added 22 days ago
C
Client Service Representative
CIBC
Prince George, BC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 22 days ago
C
Client Service Representative, 15h/weekly - Rosemère
CIBC
Rosemère, QC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 22 days ago
B
Customer Service Representative
BMO
Granby, QC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 22 days ago
NM
Bilingual Senior Customer Service Representative
Nissan Motor Corporation
Mississauga, ON
- Full-time
As such candidate must have strong written and verbal communication skills
Added 22 days ago
FB
Customer Service Representative
Farm Boy Inc.
Barrie, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 22 days ago
Customer Service Representative
U-Haul
Toronto, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 22 days ago
S
Customer Service Agent 2 - Brampton - Part Time - Bilingual
Serco
Brampton, ON
- Part-time
Must hold a valid Ontario Class G driver’s licence
Added 22 days ago
R
customer service associate
RONA
Boucherville, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 22 days ago
Customer Service Representative
CityofOttawa
Ottawa, ON
Service: Transit Customer Systems & Planning Services
Added 22 days ago
Customer Service Representative
Circle K
St. John's, NL
Night shift premium
Added 23 days ago
ET
Représentant(e) au service à la clientèle – Logistique / Customer Service Representative – Logistics
ENERGY TRANSPORTATION GROUP
Montreal, QC
- Full-time
Minimum 2-year experience in Customer Service in the transport/logistics industry, ideally.
Added 23 days ago
Customer Service Representative
U-Haul
Toronto, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 23 days ago
CK
Customer Service Representative
Circle K
Fredericton, NB
- Part-time
Night shift premium
Added 23 days ago
ET
Représentant(e) au service à la clientèle – Logistique / Customer Service Representative – Logistics
Energy Transportation Group
Montreal, QC
- Full-time
Minimum 2-year experience in Customer Service in the transport/logistics industry, ideally.
Added 23 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…

Bilingual Customer Service Representative

Mississauga, ON, Canada
CAN Mississauga - Derry Road West, Canada

Full-time

Apply on bdx.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Work location: Our hybrid model is currently four days in the office (Monday to Thursday) and one day remote from home (Friday)
Experience: Minimum of 2 years of Customer Service experience is an asset.
Posting language: English
Posted: Oct 20, 2026

Original job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.



We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As the Bilingual Customer Service Representative (CSR), you will act as the primary point of contact for both internal and external customers and will manage the process of high-volume incoming orders via telephone, fax, email and EDI using the ERP system (SAP). You will routinely respond to inquiries from customers via phone or email including but not limited to product availability, order status, pricing, invoices, credits, returns, literature or sample requests, proofs of delivery and current marketing promotions. You will be expected to provide efficient and courteous customer service, positively support your team, and provide backup support and coverage when necessary. The role is hybrid and based in our office located in Mississauga, ON.

Our hybrid model is currently four days in the office (Monday to Thursday) and one day remote from home (Friday). Hours of operation are 8:30am (EST) to 5:30pm (EST), Monday to Friday. Shifts can be 8:30am – 4:30pm, 9:00am-5:00pm or 9:30am-5:30pm, subject to change.

Job Responsibilities:

Respond to customer inquiries within established service levels for all order-related activities (including product information, back orders, stock availability and delivery inquiries).
Process orders throughout the entire order life cycle, maintaining communication with sales, distribution, supply chain planning, inventory control, and accounts receivable to meet customer requirements.
Collect information and initiate product and service complaints in compliance with departmental and Health Canada timelines.
Collaborate with customers to identify and proactively resolve concerns.
Support “one-call resolution” by assessing issues, recommending appropriate solutions, and executing them.
Establish and maintain relationships with key customer accounts.
Provide proactive updates to customers and Territory Managers regarding specific customer issues.
Participate in customer-focused teams and support BD initiatives.
Provide coverage for other team members’ regions to ensure continuity of customer service support as required.
Work with business units and operational functions on special projects, as needed.

Education and Experience required:

University degree or college diploma required.
Fluency in French and English (reading, speaking, and writing).
Minimum of 2 years of Customer Service experience is an asset.
Strong proficiency with Microsoft Office tools (Outlook, Excel, Word, etc.).
Experience with the following is an asset: JD Edwards, SAP, or other ERP systems; Genesys Call Centre Software; Power BI; Salesforce (or other CRM software).

Knowledge and Skills required:

Strong teamwork with excellent interpersonal, written and verbal communication skills.
Strong business acumen and passion towards excellent customer experience both internally and externally.
Ability to multitask and prioritize workload.
Excellent process leadership skills with a passion for continuous improvement.
Demonstrated problem-solving, critical thinking and analytical skills.
Strong documentation skills, attention to detail, well organized and solution oriented.
Works well in a fast paced, dynamic environment and under pressure.
Flexibility and ability to balance multiple priorities and able to work within short timelines.
Collaborates well cross-functionally with other departments.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

Apply on bdx.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Bilingual Customer Service Representative acts as the primary point of contact for internal and external customers, managing high-volume orders via various channels. They are responsible for resolving inquiries, processing the full order life cycle, and collaborating with cross-functional teams to ensure customer satisfaction.

Requirements

Candidates must possess a university degree or college diploma and be fluent in both English and French. A minimum of 2 years of customer service experience and strong proficiency in Microsoft Office and ERP systems are required.

Skills

Customer Service
SAP
Order Processing
Bilingual
Communication
Microsoft Office
Problem-solving
Critical thinking
Analytical skills
Time management
Multitasking
Documentation
Teamwork
ERP systems
CRM software

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
SAP
ERP
Order Management
Bilingual
Microsoft Office
Supply Chain
Logistics
Health Canada
CRM
Genesys
Power BI
Data Entry
Invoicing
Order Processing
Life Sciences
Medical Technology
Analytical Technologies
Inventory Control
Accounts Receivable

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Customer service jobs in Canada

Customer Service Representative

Customer Service Representative