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GL
FInancial Service Representative
goeasy Ltd.
Wetaskiwin, AB
- Full-time
A day in the life of a Financial Service Representative:
Added 1 min ago
GL
Financial Service Representative
goeasy Ltd.
Waterloo, ON
- Full-time
A day in the life of a Financial Service Representative:
Added 1 min ago
GL
Financial Service Representative
goeasy Ltd.
Vancouver, BC
- Full-time
A day in the life of a Financial Service Representative:
Added 1 min ago
GL
Financial Service Representative
goeasy Ltd.
Brampton, ON
- Full-time
A day in the life of a Financial Service Representative:
Added 1 min ago
ES
Financial Sales Representative
easyfinancial Services
Montreal, QC
- Full-time
Role Description The Financial Sales Representative is a full-time, on-site role based in Montreal, QC. In this position, the individual will engage with customers in person and by phone to…
Added 18 mins ago
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Senior Wealth Advisor
ATB
Edmonton, AB · Fort Saskatchewan, AB · Leduc, AB · Sherwood Park, AB · Spruce Grove, AB · St. Albert, AB
- Full-time
Operational & Advisory Workflow: Efficiently manage the end-to-end financial planning process, ensuring accurate service delivery while prioritizing meaningful client interactions.
Added 28 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Saint John, NB
- Full-time
Assist the Shift Managers to supervise multiple food service units.
Added 29 mins ago
YU
Customer Care Representative
York University
Toronto, ON
- Contract
Two (2) years directly related, hands-on, recent experience working as a front-line customer service representative using customer relationship management software applications such as…
Added 45 mins ago
UI
Outside Sales Representative
UAP Inc.
Cobourg, ON
- Full-time
At NAPA, we are driving the future of the auto parts industry with unmatched service and innovative solutions. Our passionate sales team is at the heart of our success, dedicated to…
Added 45 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Hamilton, ON
- $17.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 45 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Charlottetown, PE
- From $17 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 45 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Kelowna, BC
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 45 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Markham, ON
- Up to $17.6 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 45 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Ottawa, ON
- $17.6 to $18 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 45 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Ottawa, ON
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 45 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
St. Catharines, ON
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 45 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
St. Catharines, ON
- Up to $17.6 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 1 hour ago
GF
Local Class 1 Delivery Driver
Gordon Food Service - Canada
Cranbrook, BC
- Full-time
Presents a positive image to Gordon Food Service (GFS) customers through courteous, on-time, and accurate deliveries of GFS products. Serves as liaison between GFS management and customers.…
Added 1 hour ago
GF
Local Class 1 Delivery Driver
Gordon Food Service - Canada
Medicine Hat, AB
- Full-time
Presents a positive image to Gordon Food Service (GFS) customers through courteous, on-time, and accurate deliveries of GFS products. Serves as liaison between GFS management and customers.…
Added 1 hour ago
TH
Merchandising Associate Part Time - OAKVILLE TRAFALGAR
The Home Depot Canada
Oakville, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 1 hour ago
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Financial Services Representative
HMECU
Brantford, ON
- Full-time
Job Title: Financial Service Representative (FSR)
Added 1 hour ago
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Customer Experience Representative - Thunder Bay Airport
Enterprise
Thunder Bay, ON
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of…
Added 1 hour ago
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Customer Service Representative - Terrace
Enterprise
Terrace, BC
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will…
Added 1 hour ago
RC
Outside Sales Representative
Rexel Canada
Oakville, ON
- $60,000 to $75,000 CAD / year
- Full-time
As an Outside Sales Representative based in Oakville or Milton, your essential duties will be to:
Added 1 hour ago
CE
Rental Representative (Outside Sales)
Cooper Equipment Rentals Limited
Lethbridge, AB
- Full-time
Proactively identify and pursue new sales opportunities through cold calling, site visits, networking, and referrals.

Bilingual Customer Service Representative

Mississauga, ON, Canada
CAN Mississauga - Derry Road West, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 2 years of Customer Service experience is an asset.
Posting language: English
Posted: Oct 20, 2026

Original job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.



We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As the Bilingual Customer Service Representative (CSR), you will act as the primary point of contact for both internal and external customers and will manage the process of high-volume incoming orders via telephone, fax, email and EDI using the ERP system (SAP). You will routinely respond to inquiries from customers via phone or email including but not limited to product availability, order status, pricing, invoices, credits, returns, literature or sample requests, proofs of delivery and current marketing promotions. You will be expected to provide efficient and courteous customer service, positively support your team, and provide backup support and coverage when necessary. The role is hybrid and based in our office located in Mississauga, ON.

Our hybrid model is currently four days in the office (Monday to Thursday) and one day remote from home (Friday). Hours of operation are 8:30am (EST) to 5:30pm (EST), Monday to Friday. Shifts can be 8:30am – 4:30pm, 9:00am-5:00pm or 9:30am-5:30pm, subject to change.

Job Responsibilities:

Respond to customer inquiries within established service levels for all order-related activities (including product information, back orders, stock availability and delivery inquiries).
Process orders throughout the entire order life cycle, maintaining communication with sales, distribution, supply chain planning, inventory control, and accounts receivable to meet customer requirements.
Collect information and initiate product and service complaints in compliance with departmental and Health Canada timelines.
Collaborate with customers to identify and proactively resolve concerns.
Support “one-call resolution” by assessing issues, recommending appropriate solutions, and executing them.
Establish and maintain relationships with key customer accounts.
Provide proactive updates to customers and Territory Managers regarding specific customer issues.
Participate in customer-focused teams and support BD initiatives.
Provide coverage for other team members’ regions to ensure continuity of customer service support as required.
Work with business units and operational functions on special projects, as needed.

Education and Experience required:

University degree or college diploma required.
Fluency in French and English (reading, speaking, and writing).
Minimum of 2 years of Customer Service experience is an asset.
Strong proficiency with Microsoft Office tools (Outlook, Excel, Word, etc.).
Experience with the following is an asset: JD Edwards, SAP, or other ERP systems; Genesys Call Centre Software; Power BI; Salesforce (or other CRM software).

Knowledge and Skills required:

Strong teamwork with excellent interpersonal, written and verbal communication skills.
Strong business acumen and passion towards excellent customer experience both internally and externally.
Ability to multitask and prioritize workload.
Excellent process leadership skills with a passion for continuous improvement.
Demonstrated problem-solving, critical thinking and analytical skills.
Strong documentation skills, attention to detail, well organized and solution oriented.
Works well in a fast paced, dynamic environment and under pressure.
Flexibility and ability to balance multiple priorities and able to work within short timelines.
Collaborates well cross-functionally with other departments.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

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More about this job

Responsibilities

The Bilingual Customer Service Representative acts as the primary point of contact for internal and external customers, managing high-volume orders via various channels. They are responsible for resolving inquiries, processing the full order life cycle, and collaborating with cross-functional teams to ensure customer satisfaction.

Requirements

Candidates must possess a university degree or college diploma and be fluent in both English and French. A minimum of 2 years of customer service experience and strong proficiency in Microsoft Office and ERP systems are required.

Skills

Customer Service
SAP
Order Processing
Bilingual
Communication
Microsoft Office
Problem-solving
Critical thinking
Analytical skills
Time management
Multitasking
Documentation
Teamwork
ERP systems
CRM software

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
SAP
ERP
Order Management
Bilingual
Microsoft Office
Supply Chain
Logistics
Health Canada
CRM
Genesys
Power BI
Data Entry
Invoicing
Order Processing
Life Sciences
Medical Technology
Analytical Technologies
Inventory Control
Accounts Receivable

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