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Added 6 hours ago
F
Coordonateur·trice au succès client
Fundica
Montreal, QC
- Full-time
We are looking for a motivated, proactive, and fully bilingual (English and French) early-career professional to join our team as a Customer Success Coordinator. You will be responsible for…
Added 6 hours ago
CB
Branch Liaison, Shared Services
Canadian Bar Association
Ottawa, ON
- Full-time
The Shared Services Communications Branch Liaison works with internal stakeholders to identify small and medium-sized branch communication needs and liaises with local and national teams to…
Added 7 hours ago
D
Marketing & Content Coordinator
Dodiee
Montreal, QC
- Full-time
The Marketing Coordinator supports the planning and execution of integrated marketing
Added 1 day ago
F
Coordonateur·trice au succès client / Customer Success Coordinator
Fundica
Montreal, QC
- Full-time
We are looking for a motivated, proactive, and fully bilingual (English and French) early-career professional to join our team as a Customer Success Coordinator. You will be responsible for…
Added 1 day ago
SD
Communications Coordinator / Coordonnateur(trice) des communications
Sport Dispute Resolution Centre of Canada / Centre de Règlement des Différends Sportifs du Canada
Canada
- Full-time
The SDRCC is seeking a full-time Communications Coordinator to assist with content creation, digital communications, social media, website maintenance, media monitoring, reporting, and…
Added 1 day ago
LT
Program Support Coordinator, Youth & Volunteer Experience
Let's Talk Science | Parlons sciences
Ottawa, ON
- $50,000 to $54,000 CAD / year
- Contract
…education sector in Canada. We are seeking a Program Support Coordinator, Youth and Volunteer Experience who is responsible for supporting and assisting with the implementation of the Let’s…
Added 1 day ago
B
Bilingual Service Operations Process Coordinator
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
The Bilingual Service Operations Process Coordinator supports day-to-day Service Operations for the Advanced Diagnostics & Biosciences business in Canada, with a primary focus on…
Added 1 day ago
ME
Sales Operations Coordinator
Mark Edwards
Montreal, QC
- Full-time
Mark Edwards Apparel is looking for a highly organized and proactive Sales Operations Coordinator to join our Sales team.
Added 3 days ago
EC
Training & Events Coordinator
ECO Canada
Calgary, AB
- Full-time
Post-secondary education in the field of education, business, marketing, communications, human services, event management, or a related discipline.
Added 4 days ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Added 4 days ago
S
Health and Safety Coordinator – Alto Project
SYSTRA
Montreal, QC
- Full-time
Reporting to the Health and Safety Manager, the coordinator oversees the implementation and monitoring of SYSTRA’s HSE requirements and ALTO project field investigations. Based along the…
Added 4 days ago
B
CLIENT SUPPORT COORDINATOR - Ottawa and Kingston
BDC
Kingston, ON · Ottawa, ON
- Full-time
Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support.
Added 4 days ago
M
Bilingual Client Success Coordinator (Channel Partnerships)
Maple
Toronto, ON
- Full-time
We're looking for a Bilingual Client Success Coordinator to join our Channel Partnerships team and support in delivering a great experience for our growing network of B2B clients and…
Added 4 days ago
N
Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Toronto, ON
- Full-time
The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing
Added 4 days ago
Training Operations Coordinator (Bilingual)
ENERCON
Boucherville, QC
We are looking for a highly organized and service-oriented Training Operations Coordinator to join our team in Boucherville. Reporting to the Training Centre Manager, you will play a key…
Added 4 days ago
N
Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Toronto, ON
- Full-time
The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing
Added 4 days ago
P
Marketing Coordinator/Coordonnateur(trice) Marketing
Playground
Kahnawake 14 Réserve Indienne, QC
- Full-time
We are seeking a highly organized, fluently bilingual Marketing Coordinator to join our dynamic team. This role has evolved into a high-impact position that balances creative copywriting…
Added 4 days ago
Bilingual Disability Coordinator
Kii Health
Mississauga, ON
…ensuring all work is 100% error-free. The primary purpose of the Bilingual Disability Coordinator’s position is to manage and update disability case files, including initiating the case…
Added 4 days ago
BB
Coordonnateur(trice) de l’engagement communautaire – Community Engagement Coordinator
B'nai Brith Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Collaborer avec les équipes de collecte de fonds, de marketing, des communications et de l’administration lorsque les programmes ou les événements nécessitent un soutien partagé.
Added 4 days ago
C/
Member Services Coordinator (12 month contract)
CIRO / OCRI
Vancouver, BC
- Full-time
Reporting to the Director, Corporate Strategy and Member Services the Membership Services Coordinator has an important role in assisting CIRO undertaking its regulatory mandate. This…
Added 4 days ago
LM
Coordonnateur(trice) des soins aux patients non chirurgicaux et gestionnaire des opérations / Non-Surgical Patient Care Coordinator & Operations Manager
La Maison MD
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Coordonner les consultations, les traitements, les suivis et les communications avec les patients.
Added 4 days ago
C/
Member Services Coordinator (12 month contract)
CIRO / OCRI
Toronto, ON
- Full-time
Reporting to the Director, Corporate Strategy and Member Services the Membership Services Coordinator has an important role in assisting CIRO undertaking its regulatory mandate. This…
Added 4 days ago
C/
Member Services Coordinator (12 month contract)
CIRO / OCRI
Montreal, QC
- Full-time
Reporting to the Director, Corporate Strategy and Member Services the Membership Services Coordinator has an important role in assisting CIRO undertaking its regulatory mandate. This…
Added 4 days ago
C/
Member Services Coordinator (12 month contract)
CIRO / OCRI
Calgary, AB
- Full-time
Reporting to the Director, Corporate Strategy and Member Services the Membership Services Coordinator has an important role in assisting CIRO undertaking its regulatory mandate. This…
Added 5 days ago
C/
Member Services Coordinator  (12 month contract)
CIRO / OCRI
AB · Vancouver, BC · Toronto, ON · Montreal, QC · Calgary, AB
- Full-time
Reporting to the Director, Corporate Strategy and Member Services the Membership Services Coordinator has an important role in assisting CIRO undertaking its regulatory mandate. This…

Bilingual Service Operations Process Coordinator

Mississauga, ON, Canada
CAN Mississauga - Derry Road West, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.



We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Bilingual Service Operations Process Coordinator supports day-to-day Service Operations for the Advanced Diagnostics & Biosciences business in Canada, with a primary focus on ServiceMax. The incumbent maintains accurate service records, supports work order and service agreement workflows, assists users, and coordinates system issue resolution, testing, reporting, and process documentation. Working within established procedures and under the direction of Service Operations management, the coordinator supports consistent service execution and a high-quality customer experience, escalating complex issues and approval decisions to the appropriate owners.

Job Responsibilities:

Provide first-line ServiceMax user support, answer routine workflow questions, document issues, and escalate technical or configuration requests to the appropriate system support team.
Coordinate ServiceMax work order workflows, monitor record completeness and status, and follow up with service teams on missing information or outstanding actions in accordance with established procedures.
Identify recurring ServiceMax workflow issues and data gaps, recommend practical improvements, and support approved changes under the direction of the process owner.
Maintain ServiceMax work instructions, SOPs, and reference materials to reflect approved workflows and support consistent day-to-day execution.
Support ServiceMax releases and enhancements by executing assigned user acceptance testing (UAT), documenting results and defects, tracking follow-up actions, and assisting with end-user communications; coordinate SAP and CRM dependencies with system owners.
Review ServiceMax service activity and installation records for completeness to support timely billing, inventory reconciliation, and installation revenue recognition; refer discrepancies and financial decisions to the responsible teams.
Maintain accurate installed equipment and service agreement records in ServiceMax within assigned access permissions; reconcile service agreement information with SAP and coordinate correction of discrepancies.
Prepare routine ServiceMax reports and monthly Service Plan Attach Metrics, validate data accuracy, and highlight exceptions or trends for review by Service Operations management.
Support approved labour, travel, and spare parts pricing updates in applicable service systems, verify record accuracy, and escalate pricing exceptions for approval.
Maintain ServiceMax training materials and provide routine user guidance, onboarding support, and refresher training on established workflows.

Support field service audits by retrieving ServiceMax records, checking required documentation, and tracking assigned corrective actions in accordance with established requirements.

Education and Experience required:

College Diploma or University Degree

2-5 years of professional experience in service operations, service coordination, or business system support, including hands-on experience using ServiceMax (or similar ERP) to maintain service records, support workflows, and assist users.

Knowledge and Skills required:

Bilingual fluency in English and French (read, speak, write) required to communicate with colleagues and customers.
Working proficiency in ServiceMax (or similar ERP), including work orders, installed equipment records, service agreements, data quality checks, and routine reporting; ability to use Microsoft Office and work with SAP service data.
Ability to troubleshoot routine user and data issues, document and escalate problems clearly, follow test scripts, maintain work instructions, and identify practical process improvements. Strong attention to detail, organization, and communication skills.
Strong proficiency and knowledge of Microsoft Office applications (Word, PowerPoint, OneNote, Outlook). Advanced proficiency with Excel (pivot tables, VLOOKUP, sumif, etc.).

Preferred qualifications:

Experience supporting ServiceMax UAT, user training, service agreement reconciliation between ServiceMax and SAP, and CRM workflows.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

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More about this job

Responsibilities

The coordinator manages day-to-day service operations, including maintaining accurate service records and supporting work order workflows in ServiceMax. They also assist users with system issues, perform user acceptance testing, and prepare routine service metrics reports.

Requirements

Candidates must possess a college diploma or university degree and 2-5 years of experience in service operations or business system support. Bilingual fluency in English and French is required, along with proficiency in ServiceMax or similar ERP systems and advanced Excel skills.

Skills

ServiceMax
SAP
Bilingual
French
English
Data analysis
Process documentation
User support
Work order management
Microsoft Office
Excel
Pivot tables
VLOOKUP
Reporting
Service operations

Visa sponsorship

Not detected in the job text

Keywords

ServiceMax
SAP
Service Operations
Bilingual
French
English
Work Orders
Service Agreements
Data Quality
User Acceptance Testing
UAT
Reporting
Microsoft Office
Excel
Pivot Tables
VLOOKUP
Process Documentation
SOP
Inventory Reconciliation
Revenue Recognition
Customer Experience
Life Sciences
MedTech
Analytical Technologies
Diagnostics

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