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Added 3 mins ago
BE
Intermediate Geotechnical Engineer (Numerical Modelling Specialist) - All Locations
BGC Engineering
Vancouver, BC
- Full-time
BGC Engineering Inc. (BGC) is an international applied earth sciences professional services firm. We are proud of our talented team of over 800 employees, spanning the fields of…
Added 18 mins ago
M(
CSA Field Engineer & QA - Fort McMurray
MA (Montreal Associates)
Fort McMurray, AB
- Contract
…industrial construction projects in northern Alberta. They require a Civil, Structural and Architectural Field Engineer to provide field engineering and construction quality assurance…
Added 18 mins ago
CO
Road Safety Analyst
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
College diploma in a related discipline (e.g., Civil Engineering, Transportation Technology) from a community college with Canadian accreditation.
Added 18 mins ago
BE
Intermediate Geotechnical Engineer (Numerical Modelling Specialist) - All Locations
BGC Engineering Inc.
Vancouver, BC
- Full-time
BGC Engineering Inc. (BGC) is an international applied earth sciences professional services firm. We are proud of our talented team of over 800 employees, spanning the fields of…
Added 18 mins ago
BC
Sustainment Projects Team Senior Manager (Permanent)
Babcock Canada Inc.
Halifax, NS
- Full-time
…readily available, reliable, and capable for our defence and civil customers and contribute to Babcock’s Purpose, ‘Creating a safe and secure world,…
Added 19 mins ago
Occupational Health & Safety Officer (Inspector (Specialist) 3)
The Government of Nova Scotia
Port Hawkesbury, NS
…exhibiting collaborative behaviors. The ability to exercise professional discretion, manage competing interests, and maintain and build effective stakeholder relationships is critical.…
Added 19 mins ago
Sustainment Projects Team Senior Manager (Permanent)
Babcock
Halifax, NS
…readily available, reliable, and capable for our defence and civil customers and contribute to Babcock’s Purpose, ‘Creating a safe and secure world,…
Added 34 mins ago
OT
Electrical Design Coordinator
Ontario Transit Group
Toronto, ON
- Full-time
Minimum of 3 years of professional experience in the detailed design of building and civil infrastructure projects (plan production and specifications).
Added 34 mins ago
A
Railway Construction Inspector– Civil / Structural - FTR
AECOM
Mississauga, ON
- $75,000 to $125,000 CAD / year
- Contract
Bachelor’s degree in Civil or Construction Engineering + 2 years of relevant experience OR Technical Diploma + 4 years relevant experience in working in Heavy Rail (Commuter and Freight…
Added 49 mins ago
RC
Renewable Energy Engineer (Entry-Level)
Renewable Careers
Toronto, ON
- $80,000 to $110,000 CAD / year
- Full-time
A bachelor's degree in electrical, mechanical, civil or environmental engineering, or a related field
Added 49 mins ago
CG
Project Cost Analysis
Clearway Group of Companies
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Diploma or degree in Construction Management, Civil Engineering Technology, Quantity Surveying, Business/Accounting, or a related field.
Added 1 hour ago
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Project Cost Analysis
Clearway
Toronto, ON · Greater Toronto Area, Ontario
- Full-time
Diploma or degree in Construction Management, Civil Engineering Technology, Quantity Surveying, Business/Accounting, or a related field.
Added 1 hour ago
Specialist, Railway Infrastructure
VIA Rail Canada
Ottawa, ON
BAC in civil engineering or any other relevant field. (an asset);
Added 1 hour ago
Manager, Project Management & Delivery
Government of Alberta
Cochrane, AB
…$20 million and span a broad range of disciplines, including civil infrastructure such as water, wastewater, roads, and earthworks, as well as structural, architectural, landscape…
Added 1 hour ago
Senior Software Engineer
impact.com
Victoria, BC
Address complex technical engineering issues related to scale and performance
Added 1 hour ago
R
Senior Civil Engineer
Raise
Fort McMurray, AB
- Full-time
The Civil, Structural, and Architectural (CSA) Field Engineer & QA (Combined Role) to join our clients In Situ Projects team. In this dual-function role, you will act as the key technical…
Added 1 hour ago
H
CSA Civil Field Engineer & Quality Assurance Engineer – In Situ Projects
Hays
Fort McMurray, AB
- Contract
As the CSA Field Engineer & Quality Assurance Engineer, you will provide Civil, Structural and Architectural (CSA) engineering and quality support throughout construction. You will work…
Added 1 hour ago
A
Railway Construction Inspector– Civil / Structural - FTR
AECOM
Mississauga, ON
- $75,000 to $125,000 CAD / year
- Contract
Bachelor’s degree in Civil or Construction Engineering + 2 years of relevant experience OR Technical Diploma + 4 years relevant experience in working in Heavy Rail (Commuter and Freight…
Added 1 hour ago
A
Senior Specialist Civil Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
The Civil Engineering Departments within the Candu Energy is engaged in nuclear civil engineering work involving structural analysis, civil design, ageing management to support the life…
Added 1 hour ago
A
Senior Specialist Civil Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
The Civil Engineering Departments within the Candu Energy is engaged in nuclear civil engineering work involving structural analysis, civil design, ageing management to support the life…
Added 1 hour ago
CE
Electrical Designer
Capital Engineering (Partnership)
AB · Edmonton, AB
- Full-time
Capital Engineering is seeking an experienced Electrical Designer with expertise in the design of electrical project deliverables for low and medium voltage industrial electrical…
Added 1 hour ago
C-
Structural Mechanical Engineer
CRWS - Canadian Railway Services
Montreal, QC
- Full-time
Diploma or degree in Mechanical Engineering, Civil Engineering, or a related discipline.
Added 1 hour ago
B
Bilingual Service Operations Process Coordinator
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
…the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find…
Added 1 hour ago
A
Jr. Civil Engineer/ Analyst
AtkinsRéalis
Mississauga, ON · Oshawa, ON
- Full-time
Civil Engineering degree from an accredited university.
Added 2 hours ago
BC
Project Coordinator - Industrial East
Bird Construction
Mississauga, ON
- Full-time
This position is well-suited for an organized, detail-oriented professional who enjoys working in a fast-paced environment, building relationships, solving problems, and helping project…

Bilingual Service Operations Process Coordinator

Mississauga, ON, Canada
CAN Mississauga - Derry Road West, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.



We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Bilingual Service Operations Process Coordinator supports day-to-day Service Operations for the Advanced Diagnostics & Biosciences business in Canada, with a primary focus on ServiceMax. The incumbent maintains accurate service records, supports work order and service agreement workflows, assists users, and coordinates system issue resolution, testing, reporting, and process documentation. Working within established procedures and under the direction of Service Operations management, the coordinator supports consistent service execution and a high-quality customer experience, escalating complex issues and approval decisions to the appropriate owners.

Job Responsibilities:

Provide first-line ServiceMax user support, answer routine workflow questions, document issues, and escalate technical or configuration requests to the appropriate system support team.
Coordinate ServiceMax work order workflows, monitor record completeness and status, and follow up with service teams on missing information or outstanding actions in accordance with established procedures.
Identify recurring ServiceMax workflow issues and data gaps, recommend practical improvements, and support approved changes under the direction of the process owner.
Maintain ServiceMax work instructions, SOPs, and reference materials to reflect approved workflows and support consistent day-to-day execution.
Support ServiceMax releases and enhancements by executing assigned user acceptance testing (UAT), documenting results and defects, tracking follow-up actions, and assisting with end-user communications; coordinate SAP and CRM dependencies with system owners.
Review ServiceMax service activity and installation records for completeness to support timely billing, inventory reconciliation, and installation revenue recognition; refer discrepancies and financial decisions to the responsible teams.
Maintain accurate installed equipment and service agreement records in ServiceMax within assigned access permissions; reconcile service agreement information with SAP and coordinate correction of discrepancies.
Prepare routine ServiceMax reports and monthly Service Plan Attach Metrics, validate data accuracy, and highlight exceptions or trends for review by Service Operations management.
Support approved labour, travel, and spare parts pricing updates in applicable service systems, verify record accuracy, and escalate pricing exceptions for approval.
Maintain ServiceMax training materials and provide routine user guidance, onboarding support, and refresher training on established workflows.

Support field service audits by retrieving ServiceMax records, checking required documentation, and tracking assigned corrective actions in accordance with established requirements.

Education and Experience required:

College Diploma or University Degree

2-5 years of professional experience in service operations, service coordination, or business system support, including hands-on experience using ServiceMax (or similar ERP) to maintain service records, support workflows, and assist users.

Knowledge and Skills required:

Bilingual fluency in English and French (read, speak, write) required to communicate with colleagues and customers.
Working proficiency in ServiceMax (or similar ERP), including work orders, installed equipment records, service agreements, data quality checks, and routine reporting; ability to use Microsoft Office and work with SAP service data.
Ability to troubleshoot routine user and data issues, document and escalate problems clearly, follow test scripts, maintain work instructions, and identify practical process improvements. Strong attention to detail, organization, and communication skills.
Strong proficiency and knowledge of Microsoft Office applications (Word, PowerPoint, OneNote, Outlook). Advanced proficiency with Excel (pivot tables, VLOOKUP, sumif, etc.).

Preferred qualifications:

Experience supporting ServiceMax UAT, user training, service agreement reconciliation between ServiceMax and SAP, and CRM workflows.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

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More about this job

Responsibilities

The coordinator manages day-to-day service operations, including maintaining accurate service records and supporting work order workflows in ServiceMax. They also assist users with system issues, perform user acceptance testing, and prepare routine service metrics reports.

Requirements

Candidates must possess a college diploma or university degree and 2-5 years of experience in service operations or business system support. Bilingual fluency in English and French is required, along with proficiency in ServiceMax or similar ERP systems and advanced Excel skills.

Skills

ServiceMax
SAP
Bilingual
French
English
Data analysis
Process documentation
User support
Work order management
Microsoft Office
Excel
Pivot tables
VLOOKUP
Reporting
Service operations

Visa sponsorship

Not detected in the job text

Keywords

ServiceMax
SAP
Service Operations
Bilingual
French
English
Work Orders
Service Agreements
Data Quality
User Acceptance Testing
UAT
Reporting
Microsoft Office
Excel
Pivot Tables
VLOOKUP
Process Documentation
SOP
Inventory Reconciliation
Revenue Recognition
Customer Experience
Life Sciences
MedTech
Analytical Technologies
Diagnostics

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