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Added 7 mins ago
CM
IT Support Specialist
CASA Mental Health
AB
- $30.05 to $37.23 CAD / hour
- Full-time
Post Secondary Diploma in Information Technology, a related field or equivalent experience.
Added 22 mins ago
O
Health & Safety Coordinator
Olymbec
Montreal, QC
- $60,000 to $63,000 CAD / year
- Full-time
The Health and Safety Coordinator is responsible for supporting and promoting a safe and healthy work environment across the organization. This role ensures compliance with occupational…
Added 22 mins ago
E
Customer Order Coordinator
EvertzAV
Burlington, ON
- Internship
We are seeking a detail-oriented Order Processing Coordinator to accurately enter and manage orders based on customer purchase orders and internal requests for Production and R&D. This role…
Added 22 mins ago
LS
Sales Development Representative
L Squared Digital
Toronto, ON · North York, ON
- Full-time
Communication: You speak with confidence and clarity, listen actively, and tailor your message to anyone from a coordinator to a C level executive
Added 22 mins ago
Corporate IT SOX Coordinator
Enerflex Ltd
Canada
Reporting to the Director, Corporate SOX, the Corporate IT Coordinator (SOX & Internal Audit) is responsible for supporting the organization's IT and Corporate governance, risk, compliance,…
Added 37 mins ago
OT
Electrical Design Coordinator
Ontario Transit Group
Toronto, ON
- Full-time
The Electrical Design Coordinator provides technical support during the construction phase, ensuring electrical installations are constructible, code‑compliant, and well-coordinated with…
Added 37 mins ago
R
Project Coordinator (Temporary Contract-Full Time)
REXEL
Winnipeg, MB
- Full-time
As the Project Coordinator (Temporary Contract-Full Time) based in Winnipeg, you will oversee day-to-day assigned projects providing advice and guidance as required. Reporting to the…
Added 37 mins ago
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Industrial Projects Coordinator & Quotations Specialist
REXEL
SK · Winnipeg/Regina, MB/SK
- Full-time
As the Industrial Projects Coordinator & Quotations Specialist based in Winnipeg or Regina, you will own the full project lifecycle - from efficiently quoting new industrial jobs out for…
Added 52 mins ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 52 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Field of Study: Public Health, Epidemiology, or other related field
Added 52 mins ago
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Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 52 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of Dr. Lucy Gilbert, the clinical research coordinator is responsible to conduct clinic interventions following protocols, procedures and internal SOPs.
Added 52 mins ago
R|
Clinical Research Coordinator - Regulatory
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of Dr. Lucy Gilbert, the clinical research coordinator is responsible to conduct clinic interventions following protocols, procedures and internal SOPs.
Added 52 mins ago
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Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…condition, but also advance basic and clinical research in the…
Added 52 mins ago
NC
Manager, Contracting and Procurement (2 positions)
NAV CANADA
Ottawa, ON
- Full-time
Post-secondary education in procurement, supply chain management, commerce, law, or a related field, or an equivalent combination of education, training, and experience
Added 52 mins ago
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Procurement Coordinator
7-Eleven
Calgary, AB · SEDCC Calgary Central Office
- Full-time
Reporting to the Procurement Manager, the Procurement Coordinator plays a key role in supporting the efficiency and accuracy of procurement operations across the organization. This position…
Added 52 mins ago
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Traffic & Transit Coordinator
Trillium Rail Partners
Mississauga, ON
- Full-time
The Traffic Control Construction Coordinator supports the planning, coordination, implementation, and monitoring of traffic management and traffic staging activities associated with major…
Added 52 mins ago
A
Service Coordinator -St. James Volkswagen
AutoCanada
Winnipeg, MB
- $36,000 to $46,000 CAD / year
- Other
As a Service Coordinator in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional service. You…
Added 1 hour ago
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Sr. Coordinator, Awareness
Rick Hansen Foundation
Richmond, BC
- Full-time
The Sr. Coordinator, Awareness, will provide administrative, project coordination, and communications support to the Sr. Director, Awareness, helping to coordinate priorities, keep projects…
Added 1 hour ago
BC
HSE Coordinator
Bird Construction
Regina, SK
- Full-time
HSE CoordinatorThe Safety Coordinator is primarily responsible for overseeing and administering the Bird Safety Program and monitoring safety compliance on the assigned project(s).
Added 1 hour ago
EM
RMA Coordinator
Evertz Microsystems Limited
Burlington, ON
- Contract
Post-Secondary Education in related field (Business, Administration) or related experience
Added 1 hour ago
EM
Tradeshow Coordinator
Evertz Microsystems Limited
Burlington, ON
- Full-time
College Education in related field (Business, Administration) or related experience
Added 1 hour ago
AS
(ASD-W) - 1.00 FTE Speech Language Pathologist II - Talk with Me - Permanent
Anglophone School District
Fredericton, NB
- Full-time
This is regional clinical coordinator/leader work in the field of Speech Language Pathology. Employees of this classification ensure that services provided by professionals are consistent…
Added 1 hour ago
A
Director of Engineering
Artika
Montreal, QC
- Full-time
Added 1 hour ago
QM
Coordonnateur de la logistique - matières premières / Logistics Coordinator - Commodities
Quantum Management Services Ltd.
Montreal, QC
- $75,000 to $85,000 CAD / year
- Full-time
Our client, a physical commodities trading firm is seeking a detail-oriented and highly organized Logistics Coordinator to manage the daily scheduling and coordination of truck…

Bilingual Service Operations Process Coordinator

Mississauga, ON, Canada
CAN Mississauga - Derry Road West, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.



We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Bilingual Service Operations Process Coordinator supports day-to-day Service Operations for the Advanced Diagnostics & Biosciences business in Canada, with a primary focus on ServiceMax. The incumbent maintains accurate service records, supports work order and service agreement workflows, assists users, and coordinates system issue resolution, testing, reporting, and process documentation. Working within established procedures and under the direction of Service Operations management, the coordinator supports consistent service execution and a high-quality customer experience, escalating complex issues and approval decisions to the appropriate owners.

Job Responsibilities:

Provide first-line ServiceMax user support, answer routine workflow questions, document issues, and escalate technical or configuration requests to the appropriate system support team.
Coordinate ServiceMax work order workflows, monitor record completeness and status, and follow up with service teams on missing information or outstanding actions in accordance with established procedures.
Identify recurring ServiceMax workflow issues and data gaps, recommend practical improvements, and support approved changes under the direction of the process owner.
Maintain ServiceMax work instructions, SOPs, and reference materials to reflect approved workflows and support consistent day-to-day execution.
Support ServiceMax releases and enhancements by executing assigned user acceptance testing (UAT), documenting results and defects, tracking follow-up actions, and assisting with end-user communications; coordinate SAP and CRM dependencies with system owners.
Review ServiceMax service activity and installation records for completeness to support timely billing, inventory reconciliation, and installation revenue recognition; refer discrepancies and financial decisions to the responsible teams.
Maintain accurate installed equipment and service agreement records in ServiceMax within assigned access permissions; reconcile service agreement information with SAP and coordinate correction of discrepancies.
Prepare routine ServiceMax reports and monthly Service Plan Attach Metrics, validate data accuracy, and highlight exceptions or trends for review by Service Operations management.
Support approved labour, travel, and spare parts pricing updates in applicable service systems, verify record accuracy, and escalate pricing exceptions for approval.
Maintain ServiceMax training materials and provide routine user guidance, onboarding support, and refresher training on established workflows.

Support field service audits by retrieving ServiceMax records, checking required documentation, and tracking assigned corrective actions in accordance with established requirements.

Education and Experience required:

College Diploma or University Degree

2-5 years of professional experience in service operations, service coordination, or business system support, including hands-on experience using ServiceMax (or similar ERP) to maintain service records, support workflows, and assist users.

Knowledge and Skills required:

Bilingual fluency in English and French (read, speak, write) required to communicate with colleagues and customers.
Working proficiency in ServiceMax (or similar ERP), including work orders, installed equipment records, service agreements, data quality checks, and routine reporting; ability to use Microsoft Office and work with SAP service data.
Ability to troubleshoot routine user and data issues, document and escalate problems clearly, follow test scripts, maintain work instructions, and identify practical process improvements. Strong attention to detail, organization, and communication skills.
Strong proficiency and knowledge of Microsoft Office applications (Word, PowerPoint, OneNote, Outlook). Advanced proficiency with Excel (pivot tables, VLOOKUP, sumif, etc.).

Preferred qualifications:

Experience supporting ServiceMax UAT, user training, service agreement reconciliation between ServiceMax and SAP, and CRM workflows.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

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More about this job

Responsibilities

The coordinator manages day-to-day service operations, including maintaining accurate service records and supporting work order workflows in ServiceMax. They also assist users with system issues, perform user acceptance testing, and prepare routine service metrics reports.

Requirements

Candidates must possess a college diploma or university degree and 2-5 years of experience in service operations or business system support. Bilingual fluency in English and French is required, along with proficiency in ServiceMax or similar ERP systems and advanced Excel skills.

Skills

ServiceMax
SAP
Bilingual
French
English
Data analysis
Process documentation
User support
Work order management
Microsoft Office
Excel
Pivot tables
VLOOKUP
Reporting
Service operations

Visa sponsorship

Not detected in the job text

Keywords

ServiceMax
SAP
Service Operations
Bilingual
French
English
Work Orders
Service Agreements
Data Quality
User Acceptance Testing
UAT
Reporting
Microsoft Office
Excel
Pivot Tables
VLOOKUP
Process Documentation
SOP
Inventory Reconciliation
Revenue Recognition
Customer Experience
Life Sciences
MedTech
Analytical Technologies
Diagnostics

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