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Added 8 mins ago
AB
Packaging Procurement Coordinator
Ace Beverage Group
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
We are seeking a Packaging Procurement Coordinator to elevate our Procurement team. As our Packaging Procurement Coordinator, you will be responsible for executing the packaging purchase…
Added 8 mins ago
SC
Student Logistics Coordinator – Temporary Full-Time
Stenberg College
Surrey, BC
- Full-time
The Student Logistics Coordinator plays a vital role in ensuring the smooth day-to-day operation of our diploma programs. This position independently manages complex administrative and…
Added 23 mins ago
SE
Coordinator, New installations and modernizations
Schindler Elevator Corporation (Canada)
Montreal, QC
- Full-time
Role Description The Coordinator, New Installations and Modernizations is a full-time hybrid role based in Montreal, QC, with the flexibility to perform some work from home. This position…
Added 23 mins ago
IG
Transportation Coordinator
Insight Global
Cambridge, ON
- Contract
The Transportation Operations Coordinator plays a vital role in supporting daily logistics and dispatch functions, ensuring smooth coordination between drivers, vendors, and internal teams.…
Added 23 mins ago
UO
Marketing and Communications Coordinator, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
The Marketing and Communications team within UCalgary Continuing Education is currently seeking a Full-time Limited Term Marketing and Communications Coordinator for approximately 12 months.
Added 23 mins ago
CN
Maintenance and Construction Coordinator
Civeo North America
AB · Edmonton, AB
- Full-time
Civeo is looking for a Maintenance and Construction Coordinator to join our team and support Construction and Maintenance operations. This position plays a key role in keeping projects…
Added 54 mins ago
VE
Work Methods & Training Coordinator
Victor Energy
Saskatoon, SK
- Full-time
As a key influencer of operational excellence and safety, this position supports field operations through the development of competency processes, training delivery, and direct field…
Added 54 mins ago
VE
Work Methods & Training Coordinator
Victor Energy
Calgary, AB
- Full-time
As a key influencer of operational excellence and safety, this position supports field operations through the development of competency processes, training delivery, and direct field…
Added 54 mins ago
VE
Driver Development & Compliance Coordinator
Victor Energy
Remote, Canada
- Full-time
- Remote
Embedded with field operations, this position delivers hands-on driver assessments, in-cab coaching, and practical training (including Motive electronic logbook use) so that drivers are…
Added 54 mins ago
VE
Driver Development & Compliance Coordinator
Victor Energy
Remote, Canada
- Full-time
- Remote
Embedded with field operations, this position delivers hands-on driver assessments, in-cab coaching, and practical training (including Motive electronic logbook use) so that drivers are…
Added 54 mins ago
VE
Driver Development & Compliance Coordinator
Victor Energy
Remote, Canada
- Full-time
- Remote
Embedded with field operations, this position delivers hands-on driver assessments, in-cab coaching, and practical training (including Motive electronic logbook use) so that drivers are…
Added 54 mins ago
VE
Work Methods & Training Coordinator
Victor Energy
Remote, Canada
- Full-time
- Remote
As a key influencer of operational excellence and safety, this position supports field operations through the development of competency processes, training delivery, and direct field…
Added 54 mins ago
VE
Work Methods & Training Coordinator
Victor Energy
Remote, Canada
- Full-time
- Remote
As a key influencer of operational excellence and safety, this position supports field operations through the development of competency processes, training delivery, and direct field…
Added 54 mins ago
VE
Work Methods & Training Coordinator
Victor Energy
Remote, Canada
- Full-time
- Remote
As a key influencer of operational excellence and safety, this position supports field operations through the development of competency processes, training delivery, and direct field…
Added 54 mins ago
VE
Work Methods & Training Coordinator
Victor Energy
AB · Edmonton, AB
- Full-time
As a key influencer of operational excellence and safety, this position supports field operations through the development of competency processes, training delivery, and direct field…
Added 1 hour ago
GIS Coordinator, Edmonton Fire Rescue Services
City of Edmonton
AB
…incident command systems protect our community. As the GIS Coordinator, you will act as a transformational technical leader responsible for architecting and overseeing mission-critical…
Added 1 hour ago
VE
Driver Development & Compliance Coordinator
Victor Energy
AB · Edmonton, AB
- Full-time
Embedded with field operations, this position delivers hands-on driver assessments, in-cab coaching, and practical training (including Motive electronic logbook use) so that drivers are…
Added 1 hour ago
VE
Driver Development & Compliance Coordinator
Victor Energy
Calgary, AB
- Full-time
Embedded with field operations, this position delivers hands-on driver assessments, in-cab coaching, and practical training (including Motive electronic logbook use) so that drivers are…
Added 1 hour ago
VE
Driver Development & Compliance Coordinator
Victor Energy
Saskatoon, SK
- Full-time
Embedded with field operations, this position delivers hands-on driver assessments, in-cab coaching, and practical training (including Motive electronic logbook use) so that drivers are…
Added 1 hour ago
IG
Transportation Coordinator (Night Shift)
Insight Global
East Gwillimbury, ON
- $18 to $19 CAD / hour
- Full-time
Insight Global is looking for a Transportation Coordinator (Nightshift) to join our retail client's Transportation team in the GTA for a 6 month contract. This is a fully onsite role, which…
Added 1 hour ago
ST
Weekend Manager, CREST Live-In Treatment
Strides Toronto
Toronto, ON · Scarborough, ON
- $84,258 to $98,120 CAD / year
- Full-time
…is composed of Child and Youth Care Workers, Integrated Care Coordinator, Individual and Family Therapists, and a Peer Support worker, in adherence with established legislative/accredited…
Added 1 hour ago
Process Improvement Coordinator
Hydro One Networks Inc
Toronto, ON
…discussions, analysis and decision-making to ensure effective team operations and member involvement, including the identification of team or organization performance deficiencies. Provide…
Added 2 hours ago
A
Environmental Coordinator
AtkinsRéalis
Nanaimo, BC · Vancouver, BC · Victoria, BC
- Full-time
We are seeking an Environmental Coordinator to join our growing Environmental Permitting and Management team in British Columbia. Our work includes delivering keystone projects throughout…
Added 2 hours ago
IB
e-Commerce Coordinator
Indigo Books & Music
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
The Coordinator, eCommerce supports the day-to-day execution of the on-site experience for assigned categories and campaigns on indigo.ca. Working from priorities set by their group’s…
Added 2 hours ago
LE
Operations Technician / Administrative Coordinator
Lighthouse Energy Group Inc.
Calgary, AB
- Full-time
We are seeking an experienced, detail-oriented Operations Technician / Administrative Coordinator to join our Calgary office.

Bilingual Service Operations Process Coordinator

Mississauga, ON, Canada
CAN Mississauga - Derry Road West, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.



We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Bilingual Service Operations Process Coordinator supports day-to-day Service Operations for the Advanced Diagnostics & Biosciences business in Canada, with a primary focus on ServiceMax. The incumbent maintains accurate service records, supports work order and service agreement workflows, assists users, and coordinates system issue resolution, testing, reporting, and process documentation. Working within established procedures and under the direction of Service Operations management, the coordinator supports consistent service execution and a high-quality customer experience, escalating complex issues and approval decisions to the appropriate owners.

Job Responsibilities:

Provide first-line ServiceMax user support, answer routine workflow questions, document issues, and escalate technical or configuration requests to the appropriate system support team.
Coordinate ServiceMax work order workflows, monitor record completeness and status, and follow up with service teams on missing information or outstanding actions in accordance with established procedures.
Identify recurring ServiceMax workflow issues and data gaps, recommend practical improvements, and support approved changes under the direction of the process owner.
Maintain ServiceMax work instructions, SOPs, and reference materials to reflect approved workflows and support consistent day-to-day execution.
Support ServiceMax releases and enhancements by executing assigned user acceptance testing (UAT), documenting results and defects, tracking follow-up actions, and assisting with end-user communications; coordinate SAP and CRM dependencies with system owners.
Review ServiceMax service activity and installation records for completeness to support timely billing, inventory reconciliation, and installation revenue recognition; refer discrepancies and financial decisions to the responsible teams.
Maintain accurate installed equipment and service agreement records in ServiceMax within assigned access permissions; reconcile service agreement information with SAP and coordinate correction of discrepancies.
Prepare routine ServiceMax reports and monthly Service Plan Attach Metrics, validate data accuracy, and highlight exceptions or trends for review by Service Operations management.
Support approved labour, travel, and spare parts pricing updates in applicable service systems, verify record accuracy, and escalate pricing exceptions for approval.
Maintain ServiceMax training materials and provide routine user guidance, onboarding support, and refresher training on established workflows.

Support field service audits by retrieving ServiceMax records, checking required documentation, and tracking assigned corrective actions in accordance with established requirements.

Education and Experience required:

College Diploma or University Degree

2-5 years of professional experience in service operations, service coordination, or business system support, including hands-on experience using ServiceMax (or similar ERP) to maintain service records, support workflows, and assist users.

Knowledge and Skills required:

Bilingual fluency in English and French (read, speak, write) required to communicate with colleagues and customers.
Working proficiency in ServiceMax (or similar ERP), including work orders, installed equipment records, service agreements, data quality checks, and routine reporting; ability to use Microsoft Office and work with SAP service data.
Ability to troubleshoot routine user and data issues, document and escalate problems clearly, follow test scripts, maintain work instructions, and identify practical process improvements. Strong attention to detail, organization, and communication skills.
Strong proficiency and knowledge of Microsoft Office applications (Word, PowerPoint, OneNote, Outlook). Advanced proficiency with Excel (pivot tables, VLOOKUP, sumif, etc.).

Preferred qualifications:

Experience supporting ServiceMax UAT, user training, service agreement reconciliation between ServiceMax and SAP, and CRM workflows.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

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More about this job

Responsibilities

The coordinator manages day-to-day service operations, including maintaining accurate service records and supporting work order workflows in ServiceMax. They also assist users with system issues, perform user acceptance testing, and prepare routine service metrics reports.

Requirements

Candidates must possess a college diploma or university degree and 2-5 years of experience in service operations or business system support. Bilingual fluency in English and French is required, along with proficiency in ServiceMax or similar ERP systems and advanced Excel skills.

Skills

ServiceMax
SAP
Bilingual
French
English
Data analysis
Process documentation
User support
Work order management
Microsoft Office
Excel
Pivot tables
VLOOKUP
Reporting
Service operations

Visa sponsorship

Not detected in the job text

Keywords

ServiceMax
SAP
Service Operations
Bilingual
French
English
Work Orders
Service Agreements
Data Quality
User Acceptance Testing
UAT
Reporting
Microsoft Office
Excel
Pivot Tables
VLOOKUP
Process Documentation
SOP
Inventory Reconciliation
Revenue Recognition
Customer Experience
Life Sciences
MedTech
Analytical Technologies
Diagnostics

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