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Added 10 mins ago
TO
Behaviour Management Specialist (Summer Camp 2027)
Town of Newmarket
Newmarket, ON
- Temporary
Plans and facilitates staff trainings and meetings in collaboration with the Recreation Programmer and Camp Coordinator team, with a focus on 1:1 staff and leading behaviour management…
Added 10 mins ago
TO
Camp Coordinator
Town of Newmarket
Newmarket, ON
- Temporary
Plans and facilitates staff trainings and meetings in collaboration with the Recreation Programmer and Camp Coordinator team.
Added 10 mins ago
DU
Field Operations Data Acquisition Coordinator
Dalhousie University
Halifax, NS
- Full-time
Position Title Field Operations Data Acquisition Coordinator
Added 10 mins ago
GL
Office Coordinator
Groupe Lemur, Inc
Montreal, QC
- Full-time
…d'activités annuelles telles que : la reconnaissance des années de service, des BBQs estivaux, des fêtes de fin d'année et bien d'autres…
Added 10 mins ago
SP
Reception & Donations Coordinator
St. Paul's Foundation
Vancouver, BC
- $57,000 to $70,000 CAD / year
- Full-time
The Reception & Donations Coordinator plays a dual role at the Jim Pattison Medical Campus St. Paul's Hospital, serving as the welcoming first point of contact for visitors, donors,…
Added 25 mins ago
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IT Support Specialist
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AB
- $30.05 to $37.23 CAD / hour
- Full-time
…all inquiries and requests for technical support and customer service in the IT…
Added 40 mins ago
E
Customer Order Coordinator
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Burlington, ON
- Internship
We are seeking a detail-oriented Order Processing Coordinator to accurately enter and manage orders based on customer purchase orders and internal requests for Production and R&D. This role…
Added 40 mins ago
Corporate IT SOX Coordinator
Enerflex Ltd
Canada
Reporting to the Director, Corporate SOX, the Corporate IT Coordinator (SOX & Internal Audit) is responsible for supporting the organization's IT and Corporate governance, risk, compliance,…
Added 55 mins ago
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Project Coordinator (Temporary Contract-Full Time)
REXEL
Winnipeg, MB
- Full-time
As the Project Coordinator (Temporary Contract-Full Time) based in Winnipeg, you will oversee day-to-day assigned projects providing advice and guidance as required. Reporting to the…
Added 1 hour ago
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Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
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Procurement Coordinator
7-Eleven
Calgary, AB · SEDCC Calgary Central Office
- Full-time
Reporting to the Procurement Manager, the Procurement Coordinator plays a key role in supporting the efficiency and accuracy of procurement operations across the organization. This position…
Added 1 hour ago
A
Service Coordinator -St. James Volkswagen
AutoCanada
Winnipeg, MB
- $36,000 to $46,000 CAD / year
- Other
As a Service Coordinator in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional service. You…
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EM
RMA Coordinator
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Burlington, ON
- Contract
…responsible for managing customer return requests initiated by the Service team, ensuring merchandise is returned to Evertz in accordance with established Standard Operating Procedures…
Added 1 hour ago
AS
(ASD-W) - 1.00 FTE Speech Language Pathologist II - Talk with Me - Permanent
Anglophone School District
Fredericton, NB
- Full-time
This is regional clinical coordinator/leader work in the field of Speech Language Pathology. Employees of this classification ensure that services provided by professionals are consistent…
Added 1 hour ago
QM
Coordonnateur de la logistique - matières premières / Logistics Coordinator - Commodities
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Montreal, QC
- $75,000 to $85,000 CAD / year
- Full-time
- Surveiller l'état des expéditions depuis l'enlèvement jusqu'à la livraison et traiter de manière proactive les problèmes de service
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Technical Coordinator, Parking Services
City of Mississauga
Mississauga, ON
The Technical Coordinator supports the development, implementation and continuous improvement of technology-enabled business processes, operational systems, digital services, reporting and…
Added 1 hour ago
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Data Coordinator
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Toronto, ON
- Full-time
…study of patients with non-small cell lung cancer. The Data Coordinator’s primary responsibility will be to ensure the accuracy and quality of clinical patient data integrated into project…
Added 1 hour ago
MD
Accounting Technician
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Customer service skills and English sufficient to write, read, and speak effectively with vendors, internal customers, coworkers, and supervisors.
Added 1 hour ago
MD
IT Licensing and Procurement Administrator - SPA Prin
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…professional program administration as a key member of the IT Business Service Management team for MNIT partnering with the Department of Revenue. This position provides technology…
Added 1 hour ago
CO
Housing Program Coordinator
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Ottawa, ON
- Full-time
The Housing Program Coordinator provides executive-level leadership and strategic coordination for the implementation of the City of Dayton’s Housing Policy and related housing initiatives.…
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E
Customer Order Coordinator
Evertz
Burlington, ON
- Full-time
We are seeking a detail-oriented Order Processing Coordinator to accurately enter and manage orders based on customer purchase orders and internal requests for Production and R&D. This role…
Added 1 hour ago
L
Learning Design Specialist (12 Month Contract)
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Customer Service Orientation – Understands stakeholder needs and delivers effective learning solutions in a responsive and timely manner.
Added 2 hours ago
B
Bilingual Service Operations Process Coordinator
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
The Bilingual Service Operations Process Coordinator supports day-to-day Service Operations for the Advanced Diagnostics & Biosciences business in Canada, with a primary focus on…
Added 2 hours ago
TH
Property Manager/Property Coordinator
The HR Pro
ON · Waterloo South, Ontario
- Full-time
Title Senior Property Manager / Property Coordinator
Added 3 hours ago
Traffic Coordinator
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Toronto, ON
Corus has an exciting opportunity as an Inventory Management Coordinator in our Toronto office. Reporting to the Manager, Inventory Management on our Traffic team, you will be responsible…

Bilingual Service Operations Process Coordinator

Mississauga, ON, Canada
CAN Mississauga - Derry Road West, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.



We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Bilingual Service Operations Process Coordinator supports day-to-day Service Operations for the Advanced Diagnostics & Biosciences business in Canada, with a primary focus on ServiceMax. The incumbent maintains accurate service records, supports work order and service agreement workflows, assists users, and coordinates system issue resolution, testing, reporting, and process documentation. Working within established procedures and under the direction of Service Operations management, the coordinator supports consistent service execution and a high-quality customer experience, escalating complex issues and approval decisions to the appropriate owners.

Job Responsibilities:

Provide first-line ServiceMax user support, answer routine workflow questions, document issues, and escalate technical or configuration requests to the appropriate system support team.
Coordinate ServiceMax work order workflows, monitor record completeness and status, and follow up with service teams on missing information or outstanding actions in accordance with established procedures.
Identify recurring ServiceMax workflow issues and data gaps, recommend practical improvements, and support approved changes under the direction of the process owner.
Maintain ServiceMax work instructions, SOPs, and reference materials to reflect approved workflows and support consistent day-to-day execution.
Support ServiceMax releases and enhancements by executing assigned user acceptance testing (UAT), documenting results and defects, tracking follow-up actions, and assisting with end-user communications; coordinate SAP and CRM dependencies with system owners.
Review ServiceMax service activity and installation records for completeness to support timely billing, inventory reconciliation, and installation revenue recognition; refer discrepancies and financial decisions to the responsible teams.
Maintain accurate installed equipment and service agreement records in ServiceMax within assigned access permissions; reconcile service agreement information with SAP and coordinate correction of discrepancies.
Prepare routine ServiceMax reports and monthly Service Plan Attach Metrics, validate data accuracy, and highlight exceptions or trends for review by Service Operations management.
Support approved labour, travel, and spare parts pricing updates in applicable service systems, verify record accuracy, and escalate pricing exceptions for approval.
Maintain ServiceMax training materials and provide routine user guidance, onboarding support, and refresher training on established workflows.

Support field service audits by retrieving ServiceMax records, checking required documentation, and tracking assigned corrective actions in accordance with established requirements.

Education and Experience required:

College Diploma or University Degree

2-5 years of professional experience in service operations, service coordination, or business system support, including hands-on experience using ServiceMax (or similar ERP) to maintain service records, support workflows, and assist users.

Knowledge and Skills required:

Bilingual fluency in English and French (read, speak, write) required to communicate with colleagues and customers.
Working proficiency in ServiceMax (or similar ERP), including work orders, installed equipment records, service agreements, data quality checks, and routine reporting; ability to use Microsoft Office and work with SAP service data.
Ability to troubleshoot routine user and data issues, document and escalate problems clearly, follow test scripts, maintain work instructions, and identify practical process improvements. Strong attention to detail, organization, and communication skills.
Strong proficiency and knowledge of Microsoft Office applications (Word, PowerPoint, OneNote, Outlook). Advanced proficiency with Excel (pivot tables, VLOOKUP, sumif, etc.).

Preferred qualifications:

Experience supporting ServiceMax UAT, user training, service agreement reconciliation between ServiceMax and SAP, and CRM workflows.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

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More about this job

Responsibilities

The coordinator manages day-to-day service operations, including maintaining accurate service records and supporting work order workflows in ServiceMax. They also assist users with system issues, perform user acceptance testing, and prepare routine service metrics reports.

Requirements

Candidates must possess a college diploma or university degree and 2-5 years of experience in service operations or business system support. Bilingual fluency in English and French is required, along with proficiency in ServiceMax or similar ERP systems and advanced Excel skills.

Skills

ServiceMax
SAP
Bilingual
French
English
Data analysis
Process documentation
User support
Work order management
Microsoft Office
Excel
Pivot tables
VLOOKUP
Reporting
Service operations

Visa sponsorship

Not detected in the job text

Keywords

ServiceMax
SAP
Service Operations
Bilingual
French
English
Work Orders
Service Agreements
Data Quality
User Acceptance Testing
UAT
Reporting
Microsoft Office
Excel
Pivot Tables
VLOOKUP
Process Documentation
SOP
Inventory Reconciliation
Revenue Recognition
Customer Experience
Life Sciences
MedTech
Analytical Technologies
Diagnostics

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