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Added 9 mins ago
RS
Customer Service Coordinator II
Ryder System, Inc.
Woodstock, ON
- Full-time
The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and…
Added 9 mins ago
SP
Procurement & Inventory Coordinator
SCG Process
Langley (District), BC · City of Langley, BC
- Full-time
You are a very organized team player who has experience in handling procurement and inventory management for a very complex supply chain.
Added 9 mins ago
Service Coordinator - Burloak Oakville - Women's fashion
Laura Canada
Oakville, ON
Added 9 mins ago
PT Cook (Cornerstone)
Connective
Nanaimo, BC
…participating in the development of menu plans, and assisting with inventory control and ordering of…
Added 9 mins ago
NC
Customer Service Representative
Noble Corporation
Toronto, ON · Rexdale, Ontario
- Temporary
The Warehouse Coordinator provides support to the Profit Centre Manager and is responsible for day-to-day management of the warehouse The successful candidate has previous warehouse…
Added 39 mins ago
MF
Training Coordinator
McCain Foods
Florenceville-Bristol, NB
- Full-time
McCain Foods (Canada), Florenceville CCS is seeking a Training Coordinator to support employee development, compliance, onboarding, and operational excellence within the warehouse and…
Added 39 mins ago
NC
Customer Service Representative
Noble Corporation
Toronto, ON
- Temporary
The Warehouse Coordinator provides support to the Profit Centre Manager and is responsible for day-to-day management of the warehouse The successful candidate has previous warehouse…
Added 39 mins ago
BD
Office Services Coordinator
Black Diamond Group
Calgary, AB
- Full-time
Black Diamond Group’s Events & Office Services Manager department has a full-time position for Office Services Coordinator.
Added 1 hour ago
O
Maintenance Coordinator
Orbia
St. Albert, AB
- $27 CAD / hour
- Full-time
We are looking for a dayshift Maintenance Coordinator to support our Maintenance and Facility Operations Team. This role reports to the Maintenance Manager, and coordinates the…
Added 1 hour ago
Cook -Cuisinier(ère)- Repost
Winnipeg Regional Health Authority
Ste. Anne, MB
Under the direction of the Manager - Nutrition & Food Services, Site Coordinator or Supervisor - Nutrition & Food Services, Manager ‐ Support Services or Designate, the Cook 1 is…
Added 1 hour ago
RS
Customer Service Coordinator II
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and…
Added 1 hour ago
IB
e-Commerce Coordinator
Indigo Books & Music
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
The Coordinator, eCommerce supports the day-to-day execution of the on-site experience for assigned categories and campaigns on indigo.ca. Working from priorities set by their group’s…
Added 2 hours ago
Shift Coordinator - Markham
BelPak
Markham, ON
BelPak is currently seeking a Shift Coordinator to meet production targets, supervise the staff and support the continuous improvement of the manufacturing operations. This position will be…
Added 2 hours ago
M
Pharmacy Coordinator 12-Month Contract
McKesson
Mississauga, ON
- Full-time
The Specialty Pharmacy Coordinator plays a critical role in supporting the safe, accurate, and timely delivery of specialty medications to patients. Working closely with pharmacists,…
Added 2 hours ago
Coordinator, Allocation
Dollarama
Mont-Royal, QC
As a member of the Replenishment team, the Allocation Coordinator is responsible for issuing distribution documents for thousands of items across all Dollarama stores in Canada. The…
Added 2 hours ago
BI
Financial Analyst
Bento Inc.
Richmond Hill, ON
- $55,000 to $65,000 CAD / year
- Full-time
Partner with Operations and cross-functional teams to support the accurate financial reporting and analysis of onsite and retail inventory.
Added 2 hours ago
SP
Production Contro & Logistics Coordinator
Scilltech Professional Services
Mississauga, ON
- Full-time
We are seeking a detail-oriented and organized Production Control & Logistics Coordinator to support production planning, inventory management, and material flow within a fast-paced…
Added 2 hours ago
I
e-Commerce Coordinator
Indigo
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
The Coordinator, eCommerce supports the day-to-day execution of the on-site experience for assigned categories and campaigns on indigo.ca. Working from priorities set by their group’s…
Added 2 hours ago
Project Coordinator
ATS Automation
Cambridge, ON
Manage procurement, delivery, and storage of spare parts and materials to maintain inventory.
Added 2 hours ago
AC
Senior Purchasing And Procurement Coordinator
Aston Carter
Burlington, ON
- $75,000 to $85,000 CAD / year
- Full-time
The Senior Purchasing and Procurement Coordinator oversees end-to-end procurement activities for materials, services, equipment, and capital purchases across multiple Ontario sites. This…
Added 3 hours ago
Crude Oil Logistics Coordinator
Canadian Natural
Calgary, AB
Make your mark while you grow your career! Reporting to the Crude Scheduling Supervisor, the Crude Oil Logistics Coordinator will be responsible for all activities associated with the…
Added 3 hours ago
K
Facilities Coordinator
Keilhauer
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $75,000 CAD / year
- Contract
FACILITIES & MAINTENANCE COORDINATOR (Maternity/Parental Leave Contract)
Added 3 hours ago
BE
Parts & Service Coordinator
Battlefield Equipment Rentals
Fredericton, NB
- Full-time
As a key member of the Service team, the Parts & Service Coordinator plays a critical role in keeping equipment running, technicians supported, and customers informed while also…
Added 3 hours ago
BE
Rental Coordinator
Battlefield Equipment Rentals
Saint John, NB · St-John, NB
- Full-time
As a Rental Coordinator, you’ll be a key team member, helping to keep our operations running smoothly and our clients coming back for more.
Added 3 hours ago
CL
Stock Associate, Yorkville
Christian Louboutin
Toronto, ON
- Full-time
…inbound/outbound stock transfers, handling most aspects of the inventory including quality control, and organization, managing floor samples, numbers/cataloging system, shipments,…

Bilingual Service Operations Process Coordinator

Mississauga, ON, Canada
CAN Mississauga - Derry Road West, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.



We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Bilingual Service Operations Process Coordinator supports day-to-day Service Operations for the Advanced Diagnostics & Biosciences business in Canada, with a primary focus on ServiceMax. The incumbent maintains accurate service records, supports work order and service agreement workflows, assists users, and coordinates system issue resolution, testing, reporting, and process documentation. Working within established procedures and under the direction of Service Operations management, the coordinator supports consistent service execution and a high-quality customer experience, escalating complex issues and approval decisions to the appropriate owners.

Job Responsibilities:

Provide first-line ServiceMax user support, answer routine workflow questions, document issues, and escalate technical or configuration requests to the appropriate system support team.
Coordinate ServiceMax work order workflows, monitor record completeness and status, and follow up with service teams on missing information or outstanding actions in accordance with established procedures.
Identify recurring ServiceMax workflow issues and data gaps, recommend practical improvements, and support approved changes under the direction of the process owner.
Maintain ServiceMax work instructions, SOPs, and reference materials to reflect approved workflows and support consistent day-to-day execution.
Support ServiceMax releases and enhancements by executing assigned user acceptance testing (UAT), documenting results and defects, tracking follow-up actions, and assisting with end-user communications; coordinate SAP and CRM dependencies with system owners.
Review ServiceMax service activity and installation records for completeness to support timely billing, inventory reconciliation, and installation revenue recognition; refer discrepancies and financial decisions to the responsible teams.
Maintain accurate installed equipment and service agreement records in ServiceMax within assigned access permissions; reconcile service agreement information with SAP and coordinate correction of discrepancies.
Prepare routine ServiceMax reports and monthly Service Plan Attach Metrics, validate data accuracy, and highlight exceptions or trends for review by Service Operations management.
Support approved labour, travel, and spare parts pricing updates in applicable service systems, verify record accuracy, and escalate pricing exceptions for approval.
Maintain ServiceMax training materials and provide routine user guidance, onboarding support, and refresher training on established workflows.

Support field service audits by retrieving ServiceMax records, checking required documentation, and tracking assigned corrective actions in accordance with established requirements.

Education and Experience required:

College Diploma or University Degree

2-5 years of professional experience in service operations, service coordination, or business system support, including hands-on experience using ServiceMax (or similar ERP) to maintain service records, support workflows, and assist users.

Knowledge and Skills required:

Bilingual fluency in English and French (read, speak, write) required to communicate with colleagues and customers.
Working proficiency in ServiceMax (or similar ERP), including work orders, installed equipment records, service agreements, data quality checks, and routine reporting; ability to use Microsoft Office and work with SAP service data.
Ability to troubleshoot routine user and data issues, document and escalate problems clearly, follow test scripts, maintain work instructions, and identify practical process improvements. Strong attention to detail, organization, and communication skills.
Strong proficiency and knowledge of Microsoft Office applications (Word, PowerPoint, OneNote, Outlook). Advanced proficiency with Excel (pivot tables, VLOOKUP, sumif, etc.).

Preferred qualifications:

Experience supporting ServiceMax UAT, user training, service agreement reconciliation between ServiceMax and SAP, and CRM workflows.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

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More about this job

Responsibilities

The coordinator manages day-to-day service operations, including maintaining accurate service records and supporting work order workflows in ServiceMax. They also assist users with system issues, perform user acceptance testing, and prepare routine service metrics reports.

Requirements

Candidates must possess a college diploma or university degree and 2-5 years of experience in service operations or business system support. Bilingual fluency in English and French is required, along with proficiency in ServiceMax or similar ERP systems and advanced Excel skills.

Skills

ServiceMax
SAP
Bilingual
French
English
Data analysis
Process documentation
User support
Work order management
Microsoft Office
Excel
Pivot tables
VLOOKUP
Reporting
Service operations

Visa sponsorship

Not detected in the job text

Keywords

ServiceMax
SAP
Service Operations
Bilingual
French
English
Work Orders
Service Agreements
Data Quality
User Acceptance Testing
UAT
Reporting
Microsoft Office
Excel
Pivot Tables
VLOOKUP
Process Documentation
SOP
Inventory Reconciliation
Revenue Recognition
Customer Experience
Life Sciences
MedTech
Analytical Technologies
Diagnostics

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