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Added 11 mins ago
VC
Home Helper, Assisted Living - Temporary, Full-time
VON Canada
Peterborough, ON
- $17.95 to $20.78 CAD / hour
- Full-time
…to the framework of VON policies, procedures, standards and quality & risk management. The Home Helper collaborates with members of the health care team in meeting the needs of individuals…
Added 12 mins ago
CH
Inventory Coordinator
Cardinal Health Canada
Mount Pearl, NL
- Full-time
The Inventory Coordinator, Warehouse Operations applies broad knowledge to ensure the integrity, quality, and accuracy of the facility’s inventory, which can including but is not limited…
Added 12 mins ago
UO
Program Coordinator, Obstetrics & Gynaecology
University of Calgary
Calgary, AB
- Part-time
Department of the Obstetrics & Gynaecology in the Cumming School of Medicine invites applications for a Program Coordinator. This Fixed Term Recurring Part-time is for approximately 4…
Added 27 mins ago
BG
Auto Body Parts Coordinator (Ottawa-East)
Boyd Group Services
Ottawa, ON
- Full-time
The Parts Coordinator’s primary responsibility is managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order. The Parts Coordinator verifies…
Added 27 mins ago
H
Nurse B - Clinical Coordinator
HealthCareersInSask.ca
Nokomis, SK
- Part-time
Job Description: The Clinical Coordinator, under the direction of the Manager, is primarily accountable for the system navigation and coordination of patient flow on the nursing unit. This…
Added 42 mins ago
AS
(ASD-W) - 1.00 FTE Speech Language Pathologist II - Talk with Me - Permanent
Anglophone School District
Fredericton, NB
- Full-time
This is regional clinical coordinator/leader work in the field of Speech Language Pathology. Employees of this classification ensure that services provided by professionals are consistent…
Added 42 mins ago
AA
Auto Body Parts Coordinator (Ottawa-East)
Assured Automotive
Ottawa, ON
- Full-time
The Parts Coordinator’s primary responsibility is managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order. The Parts Coordinator verifies…
Added 57 mins ago
Technical Coordinator, Parking Services
City of Mississauga
Mississauga, ON
The Technical Coordinator supports the development, implementation and continuous improvement of technology-enabled business processes, operational systems, digital services, reporting and…
Added 57 mins ago
UH
Coordinator, Patient Data (Cardiac Registry)
University Health Network
Toronto, ON
- Full-time
…patient care, operational planning, research and education. The Coordinator, Patient Data (Cardiac Registry) supports the integrity, completeness and timely maintenance of patient,…
Added 57 mins ago
MD
Accounting Technician
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by…
Added 1 hour ago
Administrative & Training Coordinator
PSC Group
Toronto, ON
The Administrative & Training Coordinator plays a critical role in supporting site operations through administrative excellence, training coordination, document control, compliance…
Added 1 hour ago
B
Bilingual Service Operations Process Coordinator
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
The Bilingual Service Operations Process Coordinator supports day-to-day Service Operations for the Advanced Diagnostics & Biosciences business in Canada, with a primary focus on…
Added 2 hours ago
NF
Marketing Communications Coordinator
Niagara Falls Public Library
Niagara Falls, ON
- Full-time
Supports performance and behavioural management by monitoring work quality, providing feedback on assigned tasks, and escalating concerns to HR or the Director as needed.
Added 2 hours ago
MD
Designated Coordinator - Skills Development Specialist
Minnesota Direct Care and Treatment
Grand Rapids, MB
- Part-time
…essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by…
Added 2 hours ago
CH
Inventory Coordinator
Cardinal Health
Mount Pearl, NL · Canada-Mount Pearl
- Full-time
The Inventory Coordinator, Warehouse Operations applies broad knowledge to ensure the integrity, quality, and accuracy of the facility’s inventory, which can including but is not limited…
Added 3 hours ago
K
Documentation Coordinator | Second Shift
Kenvue
Guelph, ON
- Full-time
The Documentation Coordinator works under the supervision of the Packaging Supervisor. Main responsibility is to manage all paperwork and system control transactions related to packaging…
Added 6 hours ago
RS
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Toronto, ON
- Full-time
Inventory Management includes but not limited to quality assurance, inventory reports, sales service, last minute sales and programming changes, avails, balancing and formatting,…
Added 11 hours ago
TV Traffic Coordinator
Rogers Communications
Toronto, ON
Inventory Management includes but not limited to quality assurance, inventory reports, sales service, last minute sales and programming changes, avails, balancing and formatting,…
Added 13 hours ago
MT
Dispatcher
MAJCO TRUCKING
Beeton, ON
- Full-time
Accurately enter customer orders into the transportation management system (TMS).
Added 15 hours ago
TT
Senior Coordinator, Human Resources
Toronto Tempo
Toronto, ON
- Full-time
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Added 16 hours ago
Accounting Coordinator (Maternity Leaver Contract)
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Oakville, ON
We're looking for an Accounting Coordinator - Maternity Leave Contract (12-20 months) to join our team and support day-to-day finance operations, including invoice processing,…
Added 16 hours ago
CO
Human Resources Coordinator
County of Middlesex
London, ON
- Full-time
As part of the Human Resources Team, the Human Resources Coordinator provides HR services and support to assist with the day-to-day operations of the department, with a focus on…
Added 1 day ago
LC
Architectural Building Technology (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Volunteer
…which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works…
Added 1 day ago
C
Team Coordinator
CarePartners
Barrie, ON
- Part-time
…nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace…
Added 1 day ago
FH
Registered Nurse, Perinatal - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Participates in quality improvement and risk management activities; identifies patient care issues, collects data, provides input/recommendations to the inter-disciplinary team on…

Bilingual Service Operations Process Coordinator

Mississauga, ON, Canada
CAN Mississauga - Derry Road West, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.



We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Bilingual Service Operations Process Coordinator supports day-to-day Service Operations for the Advanced Diagnostics & Biosciences business in Canada, with a primary focus on ServiceMax. The incumbent maintains accurate service records, supports work order and service agreement workflows, assists users, and coordinates system issue resolution, testing, reporting, and process documentation. Working within established procedures and under the direction of Service Operations management, the coordinator supports consistent service execution and a high-quality customer experience, escalating complex issues and approval decisions to the appropriate owners.

Job Responsibilities:

Provide first-line ServiceMax user support, answer routine workflow questions, document issues, and escalate technical or configuration requests to the appropriate system support team.
Coordinate ServiceMax work order workflows, monitor record completeness and status, and follow up with service teams on missing information or outstanding actions in accordance with established procedures.
Identify recurring ServiceMax workflow issues and data gaps, recommend practical improvements, and support approved changes under the direction of the process owner.
Maintain ServiceMax work instructions, SOPs, and reference materials to reflect approved workflows and support consistent day-to-day execution.
Support ServiceMax releases and enhancements by executing assigned user acceptance testing (UAT), documenting results and defects, tracking follow-up actions, and assisting with end-user communications; coordinate SAP and CRM dependencies with system owners.
Review ServiceMax service activity and installation records for completeness to support timely billing, inventory reconciliation, and installation revenue recognition; refer discrepancies and financial decisions to the responsible teams.
Maintain accurate installed equipment and service agreement records in ServiceMax within assigned access permissions; reconcile service agreement information with SAP and coordinate correction of discrepancies.
Prepare routine ServiceMax reports and monthly Service Plan Attach Metrics, validate data accuracy, and highlight exceptions or trends for review by Service Operations management.
Support approved labour, travel, and spare parts pricing updates in applicable service systems, verify record accuracy, and escalate pricing exceptions for approval.
Maintain ServiceMax training materials and provide routine user guidance, onboarding support, and refresher training on established workflows.

Support field service audits by retrieving ServiceMax records, checking required documentation, and tracking assigned corrective actions in accordance with established requirements.

Education and Experience required:

College Diploma or University Degree

2-5 years of professional experience in service operations, service coordination, or business system support, including hands-on experience using ServiceMax (or similar ERP) to maintain service records, support workflows, and assist users.

Knowledge and Skills required:

Bilingual fluency in English and French (read, speak, write) required to communicate with colleagues and customers.
Working proficiency in ServiceMax (or similar ERP), including work orders, installed equipment records, service agreements, data quality checks, and routine reporting; ability to use Microsoft Office and work with SAP service data.
Ability to troubleshoot routine user and data issues, document and escalate problems clearly, follow test scripts, maintain work instructions, and identify practical process improvements. Strong attention to detail, organization, and communication skills.
Strong proficiency and knowledge of Microsoft Office applications (Word, PowerPoint, OneNote, Outlook). Advanced proficiency with Excel (pivot tables, VLOOKUP, sumif, etc.).

Preferred qualifications:

Experience supporting ServiceMax UAT, user training, service agreement reconciliation between ServiceMax and SAP, and CRM workflows.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

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More about this job

Responsibilities

The coordinator manages day-to-day service operations, including maintaining accurate service records and supporting work order workflows in ServiceMax. They also assist users with system issues, perform user acceptance testing, and prepare routine service metrics reports.

Requirements

Candidates must possess a college diploma or university degree and 2-5 years of experience in service operations or business system support. Bilingual fluency in English and French is required, along with proficiency in ServiceMax or similar ERP systems and advanced Excel skills.

Skills

ServiceMax
SAP
Bilingual
French
English
Data analysis
Process documentation
User support
Work order management
Microsoft Office
Excel
Pivot tables
VLOOKUP
Reporting
Service operations

Visa sponsorship

Not detected in the job text

Keywords

ServiceMax
SAP
Service Operations
Bilingual
French
English
Work Orders
Service Agreements
Data Quality
User Acceptance Testing
UAT
Reporting
Microsoft Office
Excel
Pivot Tables
VLOOKUP
Process Documentation
SOP
Inventory Reconciliation
Revenue Recognition
Customer Experience
Life Sciences
MedTech
Analytical Technologies
Diagnostics

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