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Added 11 mins ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 11 mins ago
WS
Employer & Community Coordinator
WCG Services
Prince George, BC
- Full-time
As an Employer & Community Coordinator, you'll be responsible for creating and supporting awareness of WorkBC services to employers and communities. The Employer and Community Coordinator…
Added 11 mins ago
VC
Home Helper, Assisted Living - Temporary, Full-time
VON Canada
Peterborough, ON
- $17.95 to $20.78 CAD / hour
- Full-time
Observes and notifies the coordinator or supervisor of any changes to the individual's/family's home, physical and emotional needs.
Added 11 mins ago
NC
Manager, Contracting and Procurement (2 positions)
NAV CANADA
Ottawa, ON
- Full-time
Manage a segment of the Supply Chain budget; develop budgetary plans and projections based on operational requirements and priorities, and the commitment of funds
Added 11 mins ago
MM
Operations and Financial Coordinator
Marsh McLennan
Toronto, ON · Montreal, QC
- Full-time
Marsh’s Workforce & Rewards practice is seeking a Operations and Financial Coordinator to join our Toronto or Montreal team.
Added 11 mins ago
7
Procurement Coordinator
7-Eleven
Calgary, AB · SEDCC Calgary Central Office
- Full-time
Reporting to the Procurement Manager, the Procurement Coordinator plays a key role in supporting the efficiency and accuracy of procurement operations across the organization. This position…
Added 11 mins ago
TR
Traffic & Transit Coordinator
Trillium Rail Partners
Mississauga, ON
- Full-time
The Traffic Control Construction Coordinator supports the planning, coordination, implementation, and monitoring of traffic management and traffic staging activities associated with major…
Added 11 mins ago
TS
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
Downtown East Community Church
- Full-time
Assist the Christmas Kettle Coordinator with scheduling kettle staff and/or volunteers and responds to emergency absences, etc.
Added 11 mins ago
CC
Coordinator, Conferences and Events
Canadian College of Health Leaders
Ottawa, ON
- Part-time
Position title: Coordinator, Conferences and Events
Added 11 mins ago
UO
Program Coordinator, Obstetrics & Gynaecology
University of Calgary
Calgary, AB
- Part-time
Department of the Obstetrics & Gynaecology in the Cumming School of Medicine invites applications for a Program Coordinator. This Fixed Term Recurring Part-time is for approximately 4…
Added 26 mins ago
BG
Auto Body Parts Coordinator (Ottawa-East)
Boyd Group Services
Ottawa, ON
- Full-time
The Parts Coordinator’s primary responsibility is managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order. The Parts Coordinator verifies…
Added 26 mins ago
BU
Course Coordinator POLI 1P98 Winter D3
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Teaching Assistant, Course Coordinator and Lab Demonstrator positions are paid according to the qualifications that the employee holds.
Added 26 mins ago
BU
Course Coordinator POLI 1P97 Winter D3
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Teaching Assistant, Course Coordinator and Lab Demonstrator positions are paid according to the qualifications that the employee holds.
Added 26 mins ago
RH
Sr. Coordinator, Awareness
Rick Hansen Foundation
Richmond, BC
- Full-time
The Sr. Coordinator, Awareness, will provide administrative, project coordination, and communications support to the Sr. Director, Awareness, helping to coordinate priorities, keep projects…
Added 41 mins ago
Licensed Practical Nurse, Home Care
Winnipeg Regional Health Authority
Teulon, MB
…functions/ activities as assigned to them by the Home Care Case Coordinator. The Licensed Practical Nurse – Home Care works with the team to promote an integrated, holistic health service…
Added 41 mins ago
Licensed Practical Nurse, Home Care
Winnipeg Regional Health Authority
Stonewall, MB
…functions/ activities as assigned to them by the Home Care Case Coordinator. The Licensed Practical Nurse – Home Care works with the team to promote an integrated, holistic health service…
Added 41 mins ago
H
Workplace Experience Coordinator
HireTalent
Toronto, ON
- Contract
…bit as vibrant as the platform we support. From the Workplace Coordinator's perspective, there is a seamless connection between the experience an employee has at work and the environment…
Added 41 mins ago
H
Warehouse Coordinator
Hays
Toronto, ON
- Part-time
Warehouse Coordinator (Contract | Part time | Immediate Start)
Added 41 mins ago
AA
Auto Body Parts Coordinator (Ottawa-East)
Assured Automotive
Ottawa, ON
- Full-time
The Parts Coordinator’s primary responsibility is managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order. The Parts Coordinator verifies…
Added 41 mins ago
A
Director of Engineering
Artika
Montreal, QC
- Full-time
Added 41 mins ago
QM
Coordonnateur de la logistique - matières premières / Logistics Coordinator - Commodities
Quantum Management Services Ltd.
Montreal, QC
- $75,000 to $85,000 CAD / year
- Full-time
Our client, a physical commodities trading firm is seeking a detail-oriented and highly organized Logistics Coordinator to manage the daily scheduling and coordination of truck…
Added 41 mins ago
PI
Information Technology Project Coordinator
PeopleToGo Inc.
Ottawa, ON
- Contract
Our client is currently seeking an experienced IT Project Coordinator to support multiple IT infrastructure initiatives, working closely with Project Managers, technical teams, vendors,…
Added 56 mins ago
Technical Coordinator, Parking Services
City of Mississauga
Mississauga, ON
The Technical Coordinator supports the development, implementation and continuous improvement of technology-enabled business processes, operational systems, digital services, reporting and…
Added 56 mins ago
YO
Boating Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
Collaborate with the Program Coordinator and other Program Heads to plan and lead camp-wide activities, section nights, and special events.
Added 56 mins ago
YO
Day Camp Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
…for children. The position works closely with the Day Camp Coordinator and provides in-the-moment guidance, coaching, and program support to Camp Counsellors without direct supervisory…

Bilingual Service Operations Process Coordinator

Mississauga, ON, Canada
CAN Mississauga - Derry Road West, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.



We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Bilingual Service Operations Process Coordinator supports day-to-day Service Operations for the Advanced Diagnostics & Biosciences business in Canada, with a primary focus on ServiceMax. The incumbent maintains accurate service records, supports work order and service agreement workflows, assists users, and coordinates system issue resolution, testing, reporting, and process documentation. Working within established procedures and under the direction of Service Operations management, the coordinator supports consistent service execution and a high-quality customer experience, escalating complex issues and approval decisions to the appropriate owners.

Job Responsibilities:

Provide first-line ServiceMax user support, answer routine workflow questions, document issues, and escalate technical or configuration requests to the appropriate system support team.
Coordinate ServiceMax work order workflows, monitor record completeness and status, and follow up with service teams on missing information or outstanding actions in accordance with established procedures.
Identify recurring ServiceMax workflow issues and data gaps, recommend practical improvements, and support approved changes under the direction of the process owner.
Maintain ServiceMax work instructions, SOPs, and reference materials to reflect approved workflows and support consistent day-to-day execution.
Support ServiceMax releases and enhancements by executing assigned user acceptance testing (UAT), documenting results and defects, tracking follow-up actions, and assisting with end-user communications; coordinate SAP and CRM dependencies with system owners.
Review ServiceMax service activity and installation records for completeness to support timely billing, inventory reconciliation, and installation revenue recognition; refer discrepancies and financial decisions to the responsible teams.
Maintain accurate installed equipment and service agreement records in ServiceMax within assigned access permissions; reconcile service agreement information with SAP and coordinate correction of discrepancies.
Prepare routine ServiceMax reports and monthly Service Plan Attach Metrics, validate data accuracy, and highlight exceptions or trends for review by Service Operations management.
Support approved labour, travel, and spare parts pricing updates in applicable service systems, verify record accuracy, and escalate pricing exceptions for approval.
Maintain ServiceMax training materials and provide routine user guidance, onboarding support, and refresher training on established workflows.

Support field service audits by retrieving ServiceMax records, checking required documentation, and tracking assigned corrective actions in accordance with established requirements.

Education and Experience required:

College Diploma or University Degree

2-5 years of professional experience in service operations, service coordination, or business system support, including hands-on experience using ServiceMax (or similar ERP) to maintain service records, support workflows, and assist users.

Knowledge and Skills required:

Bilingual fluency in English and French (read, speak, write) required to communicate with colleagues and customers.
Working proficiency in ServiceMax (or similar ERP), including work orders, installed equipment records, service agreements, data quality checks, and routine reporting; ability to use Microsoft Office and work with SAP service data.
Ability to troubleshoot routine user and data issues, document and escalate problems clearly, follow test scripts, maintain work instructions, and identify practical process improvements. Strong attention to detail, organization, and communication skills.
Strong proficiency and knowledge of Microsoft Office applications (Word, PowerPoint, OneNote, Outlook). Advanced proficiency with Excel (pivot tables, VLOOKUP, sumif, etc.).

Preferred qualifications:

Experience supporting ServiceMax UAT, user training, service agreement reconciliation between ServiceMax and SAP, and CRM workflows.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

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More about this job

Responsibilities

The coordinator manages day-to-day service operations, including maintaining accurate service records and supporting work order workflows in ServiceMax. They also assist users with system issues, perform user acceptance testing, and prepare routine service metrics reports.

Requirements

Candidates must possess a college diploma or university degree and 2-5 years of experience in service operations or business system support. Bilingual fluency in English and French is required, along with proficiency in ServiceMax or similar ERP systems and advanced Excel skills.

Skills

ServiceMax
SAP
Bilingual
French
English
Data analysis
Process documentation
User support
Work order management
Microsoft Office
Excel
Pivot tables
VLOOKUP
Reporting
Service operations

Visa sponsorship

Not detected in the job text

Keywords

ServiceMax
SAP
Service Operations
Bilingual
French
English
Work Orders
Service Agreements
Data Quality
User Acceptance Testing
UAT
Reporting
Microsoft Office
Excel
Pivot Tables
VLOOKUP
Process Documentation
SOP
Inventory Reconciliation
Revenue Recognition
Customer Experience
Life Sciences
MedTech
Analytical Technologies
Diagnostics

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