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Added 2 mins ago
Legal Assistant – Dispute Resolution & Advocacy – 3+ Years - London (Hybrid)
Lerners LLP
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Maintaining calendars and an effective bring forward (BF) system;
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BDC

ANALYST, BUSINESS SOLUTIONS CENTRE - Temporary 12 months

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 16, 2026
Experience: Minimum 2 years of professional experience in one or more of the following areas:
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

*Please take note that this role is temporary for 12 months.

POSITION OVERVIEW

BDC is the only bank dedicated exclusively to Canadian entrepreneurs. In this role, you will support Account Managers across Canada by coordinating administrative and client service activities. You will work in a structured, process-driven environment where accuracy, organization, and timely service contribute directly to the success of Canadian businesses. At BDC, you can be yourself at work, and we value inclusion, equity, and diversity.

CHALLENGES TO BE MET

Manage and prioritize requests within a queue-based system while meeting established service level standards.
Provide administrative support and client service support to Account Managers across Canada.
Process client and business requests accurately, efficiently, and consistently.
Proactively contact clients to clarify information, resolve issues, and advance requests.
Maintain accurate records and documentation and complete required follow-ups.
Ensure written and verbal communications comply with established policies, procedures, and service standards.
Apply judgment when interpreting guidelines and determining appropriate actions.
Adapt to changes in processes, procedures, technologies, and digital tools.
Manage a high volume of work, multiple priorities, and deadlines in a fast-paced environment.
Contribute to BDC's mission of supporting the growth of small and medium-sized businesses across Canada.

WHAT WE ARE LOOKING FOR

Fluency in French and English, written and spoken.
Education: College diploma in Office Administration OR Bachelor's degree in Business Administration.
Minimum 2 years of professional experience in one or more of the following areas:
- Administrative support
- Client support or client service
- Coordination
- Related administrative or client service work
Proficiency with Microsoft Office, specifically:
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Ability to learn and use new technologies and digital tools, including Microsoft Copilot or similar AI-enabled tools.
Organizational and time management skills.
Ability to manage high volumes of work and multiple competing priorities.
High attention to detail and accuracy.
Ability to work effectively in a deadline-driven environment.
Written and verbal communication skills.
Interpersonal skills and the ability to build and maintain professional relationships.
Ability to work within structured processes and follow established procedures.

Preferred Qualifications

Experience working in a financial institution, bank, or financial services environment.
Knowledge of financing operations, lending processes, or related financial services activities.
Experience providing administrative or client support to Account Managers, Relationship Managers, or similar client-facing business teams.
Experience working in a queue-based system, service-request management system, or similar high-volume request environment.

*Please note that temporary employees are not eligible for benefits.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

Apply About employer

More about this job

Responsibilities

The analyst will support Account Managers by coordinating administrative and client service activities within a structured, queue-based environment. They are responsible for processing client requests accurately, maintaining documentation, and ensuring service standards are met.

Requirements

Candidates must possess a college diploma in Office Administration or a Bachelor's degree in Business Administration, along with at least 2 years of relevant professional experience. Fluency in both English and French is required, as well as proficiency in Microsoft Office tools.

Skills

Administrative support
Client service
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Time management
Organizational skills
Communication skills
Interpersonal skills
Data entry
Problem solving
Attention to detail
Queue management
Process management

Benefits

Employee Savings and Investment Plan
Defined Benefit Pension Plan
Wellness and health care spending account
Paid vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Administrative Support
Client Service
Banking
Financial Services
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Copilot
Queue-based system
Data Management
Lending processes
Financing operations
Relationship management
Business Administration
Office Administration
Hybrid work
Client relations
Documentation
Service standards

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