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Added 1 min ago
AC
Senior Manager Global Internal Audit and Internal Controls
Alimentation Couche-Tard
Laval, QC
- Internship
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 1 min ago
QD
Senior Account Executive, Enterprise
Qu Data Centres
Toronto, ON
- Full-time
Run account plans and executive business reviews tied to each customer’s infrastructure roadmap.
Added 1 min ago
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Customer Success Manager
AppifyLab
Success, SK
- Full-time
Minimum 2 years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing role, preferably in a SaaS or technology company.
Added 1 min ago
KP
Coordinator - Curriculum - Competition ID: 4868
Kwantlen Polytechnic University
Surrey, BC
- Full-time
…plays a meaningful role in supporting student learning and success. We are honoured to carry the name of the Kwantlen First Nation and are committed to equity, inclusion, reconciliation,…
Added 1 min ago
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Sales Account Executive - SAP Academy for Customer Success - Canada (Hybrid)
SAP
Vancouver, BC
- Full-time
As an Account Executive within the SAP Next Gen - Academy for Customer Success, you will be responsible for the following:
Added 1 min ago
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Power & Recovery Supervisor
Domtar
Port Mellon, BC
- Full-time
…backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your…
Added 1 min ago
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COOP Student - General Accounting
AltaLink
Calgary, AB
- Internship
At AltaLink, people are at the heart of our success. We are a team committed to doing the right thing for each other and our customers. We foster an environment that is inclusive,…
Added 16 mins ago
EP
Fresh Sales Account Representative, Ethnic
Export Packers
Brampton, ON
- Full-time
We are seeking a results-driven Fresh Sales Account Representative to grow our Fresh Seafood business within the ethnic retail supermarket channel. This role focuses on developing…
Added 16 mins ago
TU
Business Development Manager
The Universal Group
Prince George, BC
- Full-time
Account Management and Client Relationship Development
Added 16 mins ago
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(CAN) Part-Time Stock Unloader Associate
Walmart
Stratford, ON
- Part-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 16 mins ago
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(CAN) Stock Unloader Associate (2:30PM TO 11:30PM)
Walmart
Keswick, ON
- Part-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 16 mins ago
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Stock Unloader Associate
Walmart
Dawson Creek, BC
- Part-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 16 mins ago
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(CAN) Stock Unloader Associate
Walmart
Calgary, AB
- Part-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 31 mins ago
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Customer Success Manager, Global Delivery Partnerships
Uber
Toronto, ON
- Full-time
Experience in B2B operations - Sales, Customer Success, Account Management, or upper management in retail/food industry
Added 31 mins ago
NC
Order Fulfillment Specialist
net2phone Canada
Ottawa, ON
- $45,000 to $48,000 CAD / year
- Full-time
We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and…
Added 31 mins ago
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Client Engagement Associate
CIBC
Vancouver, BC
- Part-time
…client relationships while contributing to your banking centre's success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great…
Added 31 mins ago
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Console Operator
Kyndryl
Regina, SK
- Full-time
Resolve complex customer complaints and requests received via service channels including phone calls, emails and Service Now using the ITIL incident management process.
Added 31 mins ago
Marketing Manager B2B
Nestle Operational Services Worldwide SA
Montreal, QC
Minimum 12 years in related fields such as Key Accounting, Marketing (B2B/Trade), Key Account Management, Marketing, E-business, on trade business required (minimum 3/4)
Added 46 mins ago
Accounts Payable Specialist (Leduc)
International SOS
Edmonton, AB · Leduc, AB
…lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly…
Added 46 mins ago
IS
Business Systems Support Specialist
Ideal Siding
Burnaby, BC
- $58,000 to $67,000 CAD / year
- Full-time
2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Added 1 hour ago
AC
Member Service Representative I (Full-Time, 18 Month Term) 1536 Regent
Access Credit Union
Winnipeg, MB
- Full-time
…We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan,…
Added 1 hour ago
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Regional Sales Director
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 1 hour ago
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Relationship Manager Intern, Business Market
RBC
Surrey, BC
- Full-time
Active Learning, Adaptability, Best Practice Implementation, Business Development, Communication, Customer Relationship Management (CRM), Decision Making, Financial Planning and Analysis…
Added 1 hour ago
Project Manager
ERCO Worldwide
Saskatoon, SK
…technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet.…
Added 1 hour ago
JP
Sales Director - Western Region
Jim Peplinski Capital
Calgary, AB
- Full-time
Reporting to the Vice President, Sales, you’ll lead JPC’s Western Canada sales team of Business Development Managers, Account Executives and Customer Success Managers.

BDC

CLIENT SUPPORT COORDINATOR – Kitchener

Kitchener, ON, Canada
Stratford, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

As a Client Support Coordinator, you deliver high‑quality customer service to BDC clients while providing administrative and operational support to your team. BDC is the only bank dedicated exclusively to Canadian entrepreneurs, and your work contributes directly to the success of small and medium‑sized businesses across Canada. You support client‑facing activities, marketing initiatives, and internal processes in a collaborative, fast‑paced environment where you can be yourself at work.

CHALLENGES TO BE MET

In this role, you will:

Support the development and management of a client portfolio by analyzing information to identify financing opportunities and contribute to value‑added solutions aligned with client needs.
Coordinate and support marketing initiatives, including events, campaigns, and promotional activities, by preparing communications and providing on‑site logistical support.
Manage multiple administrative and coordination projects simultaneously to support internal teams and business initiatives.
Prepare client‑facing documents such as letters, proposals, and contracts, ensuring accuracy, compliance with established processes, and timely follow‑up.
Maintain professional relationships with external organizations and contribute to promoting BDC financing services with influencers and prospective clients.
Perform pre‑qualification, risk‑rating, and initial client interview activities related to BDC financing solutions, using financial and business information.

WHAT WE ARE LOOKING FOR

Required Qualifications

Bachelor’s degree in Business Administration or a related field.
Proven experience in a customer service or client support role.
Strong organizational skills with the ability to prioritize tasks and meet deadlines in a multi‑tasking environment.
Ability to take initiative, actively listen to clients, and identify potential sales or business opportunities.
Ability to adapt to changing priorities and different client or business situations.
Clear and concise thinking with attention to detail in document preparation and follow‑up.
Excellent verbal and written communication skills in English.

Preferred Qualifications

Previous experience in banking, financial services, or a related industry.
Interest in entrepreneurship and supporting small and medium‑sized businesses.
Working knowledge of financial pre‑qualification or risk assessment processes.
Proficiency in French (verbal and written).

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

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More about this job

Responsibilities

The Client Support Coordinator delivers high-quality customer service while providing administrative and operational support to the team. They also assist in managing client portfolios, coordinating marketing initiatives, and preparing financial documentation.

Requirements

Candidates must hold a bachelor's degree in Business Administration or a related field and possess proven experience in customer service. Strong organizational skills, attention to detail, and excellent communication abilities are essential for this role.

Skills

Customer service
Administrative support
Operational support
Financial analysis
Marketing coordination
Document preparation
Risk assessment
Communication
Organizational skills
Time management
Multi-tasking
Active listening
Sales support
Attention to detail

Benefits

Employee Savings and Investment Plan
Defined Benefit Pension Plan
Wellness and health care spending account
Paid vacation
Personal days
Sick days
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

Banking
Finance
Client support
Customer service
Business administration
Marketing
Financing
Risk rating
Pre-qualification
Administrative support
Operations
Entrepreneurship
Small and medium-sized businesses
Communication
Logistics
Compliance
Portfolio management

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