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BDC

CLIENT SUPPORT COORDINATOR, OTTAWA AND KINGSTON

Ottawa, ON, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Experience: Between 1 to 3 years experience in a similar role;
Posting language: English
Posted: Sep 25, 2026

Apply About employer

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Original job description

We Are Banking At Another Level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC As Your Employer Also Means

Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

Position Overview

The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues, preparing client proposals and all relevant related documents (e.g., letters of intent and contracts), obtaining the necessary signatures and following up with clients. This person also performs various administrative tasks and provides support to the team.

CHALLENGES TO BE MET

Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases.
Provide excellent support service to the business development team and business center manager.
Respond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practices.
Prepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is done.
Actively participate in portfolio development by identifying funding opportunities and developing innovative value-adding solutions to meet client needs
Conduct pre-qualification and risk rating assessment activities for existing and potential BDC Financing clients
Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support.

What We Are Looking For

Bachelor degree in Business Administration, College diploma in accounting or an attestation of college studies;
Between 1 to 3 years experience in a similar role;
Experience with payables and receivables is considered an asset;
Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues;
Strong organizational skills and ability to prioritize and deal with various situations at all times;
The ability to communicate effectively through email and in person including during meetings to provide timely information relevant to the business;
Ability to work independently and meet tight deadlines;
Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team;
Working knowledge of MS Office (Word, Excel, Outlook, One Note, Teams).
Access to a vehicle and a valid driver’s license may be required.
Bilingualism in French and English is a requirement
This position requires working in an office environment a minimum 3 days per week

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

Apply About employer

More about this job

Responsibilities

Provide client service and administrative support to the financing team, including resolving client questions, preparing proposals and related documents, obtaining signatures, and following up. Support portfolio development and branch marketing activities, and conduct pre-qualification and risk-rating assessments for financing clients.

Requirements

Requires a bachelor's degree in business administration, a college diploma in accounting, or a college studies attestation, along with 1–3 years of similar experience. Candidates should have strong client service, organizational, communication, and teamwork skills, working knowledge of Microsoft Office, and French-English bilingualism; a vehicle and valid driver's license may be required.

Skills

Client Service
Client Support
Proposal and Contract Preparation
Document Management
Accounts Payable and Receivable
Risk Assessment
Pre-Qualification
Portfolio Development
Sales Opportunity Identification
Issue Resolution
Organization
Prioritization
Written and Verbal Communication
Teamwork
Microsoft Office
Bilingual Communication

Benefits

Employee Savings and Investment Plan
Defined Benefit Pension Plan
Wellness and Health Care Spending Account
Paid Vacation
Personal Days
Sick Days
Hybrid Work Model
Learning, Training, and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

BDC Financing
Client Service
Client Support
Business Development
Financing
Client Proposals
Letters Of Intent
Letters Of Offer
Contracts
Mandates To Professionals
Document Preparation
Accounts Payable
Accounts Receivable
Portfolio Development
Funding Opportunities
Pre-Qualification
Risk Rating
Marketing Campaigns
Marketing Communications
Event Organization
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft OneNote
Microsoft Teams
French-English Bilingualism

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