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Added 11 mins ago
IK
Service Advisor
INLAND KENWORTH US INC
Prince George, BC
- Full-time
In this role, you will be at the forefront of Inland’s commitment to provide the highest standard of service to all our customers. Service Advisors will lead The Inland Way of understanding…
Added 24 mins ago
CD
Project Manager – Events Equipment
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Under the supervision of the Manager – Grandstand and Modular Structures, under Technical Services department, you will have to plan and monitor the various projects under your…
Added 24 mins ago
FS
Outside Sales- Parts & Service- Refuse Equipment
Federal Signal Corporation
Vaughan, ON
- Full-time
Service existing accounts and ensure effective and continuous customer communication/ interaction
Added 24 mins ago
GF
Service Technician- InnoServ
Gordon Food Service - Canada
Toronto, ON · North York, ON
- Full-time
Monday to Friday, 40-48 hours per week, with flexibility to provide exceptional customer service
Added 24 mins ago
CS
Bilingual Service Coordinator, Airdrie, Alberta
Cantest Solutions Inc.
Airdrie, AB
- Full-time
Experience: Customer Service and / or Dispatching experience an asset
Added 24 mins ago
G
Benefits Producer
Gallagher
Toronto, ON
- $120,000 to $170,000 USD / year
- Full-time
Introducing Gallagher’s full-service offering to broaden the scope and impact of client relationships You will convey deep technical expertise and business insight in helping clients…
Added 24 mins ago
B
AI Implementation Specialist, Calls
Buyerlink
Victoria, BC
- Full-time
Design and execute A/B tests on the AI IVR to continuously improve call flows, outcomes, and customer experience
Added 24 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Create solution architecture and designs, technical plans, and execute application and IT service changes and enhancements to address business needs and deliver required capabilities
Added 24 mins ago
SW
ScotiaMcLeod Assistant Branch Administrator
Scotia Wealth Management
Toronto, ON
- Full-time
ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice,…
Added 24 mins ago
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Junior Business Analyst, Corporate Banking (Contract) - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…government and institutional investor clients. GBM is a full-service wholesale bank and investment dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin…
Added 24 mins ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
3+ years' project management work experience in a customer-facing enterprise software implementation/technical environment
Added 24 mins ago
R
customer serviceassociate
RONA
Boucherville, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 24 mins ago
CO
Program Leader
City of Penticton
Penticton, BC
- Full-time
Provide excellent customer service and represent the organization in a professional manner.
Added 24 mins ago
AE
Civil Project Engineer
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
Highly developed interpersonal, problem solving, customer service orientation and team skills;
Added 24 mins ago
ET
Senior Product Manager, Integration & Data Platforms
Encore Technical Solutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Experience with customer engagement platforms, CDPs, field service platforms, CRM, ERP, and operational systems.
Added 24 mins ago
R
Seasonal horticulture sales associate
RONA
Saint-Jérôme, QC · St-Jérôme, QC
- Temporary
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 24 mins ago
P
Dynamics 365 / Power Platform Developer
ProxyLink
Toronto, ON
- Contract
…cloud-based application development. Experience with Dynamics 365 Customer Service and enterprise CRM implementations is highly…
Added 24 mins ago
R
Sales Associate
RONA
Boucherville, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 24 mins ago
SH
Personal Support Manager
SE Health
Toronto, ON · North York, ON
- Full-time
…the practical experience. You will bring, strong clinical, customer service, and technical…
Added 24 mins ago
TT
Warranty Engineer
Tata Technologies
Markham, ON
- Full-time
Understand customer warranty agreements and requirements.
Added 24 mins ago
JC
Project Coordinator
JAM CRM
Toronto, ON
- Full-time
We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients. Leveraging platforms like Salesforce Marketing Cloud,…
Added 24 mins ago
ZC
Senior Claims Specialist, Liability
Zurich Canada
Toronto, ON
- Full-time
Ensure customer service by proactively communicating information, responding to inquiries, following customer protocols, and participating in customer marketing efforts as needed
Added 24 mins ago
V(
Electromechanical & Product Test Technician
VDG (Van der Graaf)
Brampton, ON
- Full-time
…considering relevant standards, product specifications, and project/customer…
Added 24 mins ago
E9
Network Specialist
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $112,361 to $117,249 CAD / year
- Full-time
…departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our…
Added 26 mins ago
T
Finance Operations Analyst III
TD
Dieppe, NB
- Full-time
Act as a key Finance Support resource / specialist or representative for own functional unit by providing technical subject matter expertise / analysis or operational process support

BDC

SPECIALIST, INFRASTRUCTURE DELIVERY

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 20, 2026
Experience: You have at least 10 years of proven experience in IT initiative management, with in-depth knowledge of initiative management methodologies and tools.
Posting language: English
Posted: Oct 5, 2026

Original job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

Are you passionate about information technology and want to be part of a company that values innovation? As the person in charge of technological integration, you will have the opportunity to collaborate with industry experts to plan, coordinate, and implement technology initiatives within the organization. You will ensure that initiatives are completed on time, within budget, and in accordance with defined quality and performance requirements. By joining our dynamic team, you’ll have the opportunity to work in an agile and dynamic environment.

CHALLENGES TO BE MET

Requirements Analysis: Identify and document the needs of stakeholders and end users
Initiative Planning and Coordination: Plan in detail, organize, and manage resources for IT and business initiatives from the design phase through implementation. Integrate technology decommissioning activities into initiatives.
Collaboration: Collaborate with various teams (IT groups, external partners, building management, users, etc.) to maintain positive and productive relationships and ensure the smooth execution of initiatives.
Design: Ensure that detailed design, testing (POC), and pilot projects are key deliverables in the initiatives.
Approval: Obtain the appropriate approvals for changes in a timely manner and present solutions and changes in various forums.
Budget Monitoring: Estimate and manage costs and resource requirements to establish initiative budgets and control expenditures to ensure compliance with budget constraints. Highlight cost reductions and optimizations. Including initial and recurring costs to operate, support, and monitor the initiative, as well as any required support tools.
Tracking: Establish and monitor initiative timelines to ensure initiatives are completed on schedule. Track the implementation and progress of all activities across all involved teams and partners by identifying and resolving potential issues.
Quality and Performance: Ensure that deliverables meet established quality and performance standards. Monitor external partners to ensure our quality standards are met and implement corrective actions to address the situation and prevent recurrence.
Communication: Ensure regular and transparent communication between stakeholders and teams. Keep stakeholders informed of upcoming changes and their implications throughout the duration of the initiative by organizing regular meetings and providing updates. This includes external partners.
Risk Management: Identify and manage potential risks associated with IT initiatives.
Documentation: Prepare and maintain documentation for initiatives, including progress reports and initiative summaries.
Change Management: Analyze the potential impacts of changes on ongoing initiatives and the organization. Develop change management plans to minimize disruptions and ensure a smooth transition.
User Experience: Understand the impacts of changes on users. Develop strategies in collaboration with the user experience team that meet user needs and enhance their experience.
Training and Support: Provide adequate training and support to help support teams and users adapt to changes.

WHAT WE ARE LOOKING FOR

You have at least 10 years of proven experience in IT initiative management, with in-depth knowledge of initiative management methodologies and tools.
A college degree in computer science, initiative management, or a related field.
PMP (Project Management Professional) certification or any other equivalent certification is a plus.
Technical skills: Knowledge of IT systems, networks, and initiative management software (such as MS Project, ServiceNow, Azure DevOps, etc.).
Communication skills: Excellent written and oral communication skills, with the ability to convey technical information clearly and concisely.
Organizational skills: Ability to manage multiple initiatives simultaneously and prioritize tasks effectively.
Problem-solving skills: Ability to identify problems and propose effective and innovative solutions.
Leadership: Ability to motivate and lead multidisciplinary teams and partners, make decisions, and guide the initiative toward success.
Negotiation: Ability to negotiate with stakeholders, vendors, and team members to reach mutually beneficial agreements.
Attention to detail: Rigorous approach to tracking initiatives and managing technical details.
Adaptability: Ability to adapt to change and work in a dynamic environment.
Proactivity: Taking initiative and anticipating the needs of teams, partners, and the initiative.
Interpersonal Skills: Strong interpersonal skills and experience working in a collaborative environment
Service: Commitment to customer service
The candidate must be fully bilingual in French and Englis

#INDHP

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

Apply About employer

More about this job

Responsibilities

The specialist will plan, coordinate, and implement technology initiatives while ensuring they meet quality, budget, and timeline requirements. They will also collaborate with cross-functional teams and stakeholders to manage risks, changes, and user experience throughout the initiative lifecycle.

Requirements

Candidates must have at least 10 years of experience in IT initiative management and possess a college degree in computer science or a related field. Strong technical, organizational, and communication skills are required, along with full bilingual proficiency in French and English.

Skills

IT initiative management
Project management
Budget monitoring
Risk management
Change management
Stakeholder management
Technical design
Communication
Negotiation
Leadership
Problem-solving
MS Project
ServiceNow
Azure DevOps
Bilingualism

Benefits

Employee Savings and Investment Plan
Defined Benefit Pension Plan
Wellness and health care spending account
Paid vacation
Personal days
Sick days
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Delivery
IT Systems
Networks
MS Project
ServiceNow
Azure DevOps
PMP
Project Management
Initiative Management
Budgeting
Risk Management
Change Management
Stakeholder Engagement
Technical Integration
Quality Assurance
POC
Pilot Projects
User Experience
Leadership
Negotiation
Bilingual
IT Infrastructure

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