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Added 24 mins ago
Account Executive - Healthcare Revenue Cycle Management
Simera
Canada
Full-time
Partner with Customer Success at handoff to ensure every new client starts strong.
Added 24 mins ago
HR Analyst
HireTalent
Montreal, QC
Contract
As a key member of the HR Analytics & Insights team, the HRIS Analyst serves as a strategic partner to HR stakeholders and IT functions across the Americas. This role owns end-to-end…
Added 24 mins ago
Senior Recruiter
Cielo Talent
Laval, QC
Full-time
As a Cielo Senior Recruiter/ Talent Partner you will be responsible for service excellence throughout the recruitment cycle. You will act as a brand ambassador for the client, focusing on…
Added 24 mins ago
Controller
Vaco
Hamilton, ON
$120,000 to $140,000 CAD / year
Full-time
Our client is a well-established private real estate organization with a diversified portfolio of development and income-producing assets. The company offers a collaborative,…
Added 24 mins ago
Revenue Accountant
IFG - International Financial Group
Toronto, ON · Greater Toronto Area, Canada
Contract
Our client is looking for an experienced Revenue Accountant to join their finance team. This is a hands-on accounting role focused on revenue accounting, month-end close, journal entries,…
Added 24 mins ago
Sr. Finance Manager
Robert Half
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
$110,000 to $130,000 CAD / year
Full-time
Partner with senior leaders to assess business results, highlight financial risks, and identify opportunities for improved performance.
Added 24 mins ago
Chief Financial Officer
Robert Half
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Full-time
Our client is a well-established, privately held manufacturing organization with a global footprint and operations across multiple international markets. With a long-standing history of…
Added 24 mins ago
Buyer
Robert Half
Concord, ON
$80,000 to $85,000 CAD / year
Full-time
Our client, a growing manufacturing organization, in the Vaughan area is seeking an experienced Buyer with a strong background in manufacturing procurement and supply chain operations.…
Added 26 mins ago
Human Resources Business Partner
Optima Living
Edmonton, AB
As the HR Business Partner (HRBP) reporting to the Senior HR Manager, the HRBP will serve as a strategic partner to the business units, aligning HR strategies with business goals. Working…
Added 26 mins ago
Associate
HealthCareersInSask.ca
SK · SK, Canada
Full-time
…to enable an innovative and positive working climate and a client-centric culture. The Associate must work cross functionally within the portfolio and across the organization to support…
Added 26 mins ago
Children's Education Facilitator
North York Women's Shelter
Toronto, ON · North York, Ontario
Part-time
Facilitate activities and programs for Client caregivers of children and youth to help increase capacity to respond to their children’s post-trauma needs through supporting attachment…
Added 55 mins ago
Senior AI Architect (Architect-Practitioner)
Fastloop
Vancouver, BC
Full-time
Rapid Prototyping for Presales: Quickly build working demos or POC’s to validate feasibility and secure client engagements.
Added 55 mins ago
Associate Director, Product Owner (Toronto)
Fitch Ratings
Toronto, ON
Full-time
A chance to partner with business units, technology teams, and stakeholders across the organization.
Added 55 mins ago
Customer Experience Associate - Mandarin and/or Cantonese Language Skills an Asset
TD
Vancouver, BC
Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 55 mins ago
Job Details
Truckker, a TPI Company
Toronto, ON
Full-time
Our client operates over a 70,000 sq.ft. facility, and is an integrated full-service packaging partner meeting every need from concept and design through to finished packaging and…
Added 55 mins ago
Senior Estimator - Project Manager
Todd Brothers Contracting Limited
Whitchurch-Stouffville, ON
Full-time
Our reputation for delivering high-quality, on-time, and on-budget projects has made us a trusted partner for clients across Southern Ontario. We are committed to excellence, precision, and…
Added 57 mins ago
Senior Manager, Institutional Sales Enablement
Sun Life
Toronto, ON · Montreal, QC · Vancouver, BC · Calgary, AB · Sun Life Toronto One York
Full-time
…Compliance, and Innovation to improve sales effectiveness, strengthen client and prospect engagement, and enhance process consistency. The role governs sales activation frameworks, partners…
Added 57 mins ago
Client Care Coordinator
Amplifon
Casselman, ON
Full-time
We are seeking a Bilingual (French/English) Client Care Coordinator who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top…
Added 57 mins ago
Product Strategy Senior Advisor – 12 months Contract - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
Full-time
Partner with Product and Brand and Communications to develop and maintain marketing collateral, including sales sheets, presentations, product overviews, value propositions, client-facing…
Added 57 mins ago
Executive Assistant to VC & MD
CIBC
Toronto, ON
Full-time
…the efficiency and success of the team, making you a valued partner in our ongoing achievements. In this central role, you will foster connectivity and differentiation by coordinating an…
Added 57 mins ago
Program Manager, Data Governance Technology
Recrute Action
Toronto, ON
Contract
Join a key initiative in the insurance sector for our client and contribute to the delivery of enterprise data governance capabilities and technology products. This opportunity offers the…
Added 57 mins ago
Senior Specialist, Customer Success
Mastercard
Toronto, ON
Full-time
Advisors CS-SPD is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable…
Added 57 mins ago
BUSINESS PROG & SOLUTIONS SPECIALIST(Full Stack Software Specialist)
City of Toronto
Toronto, ON
…Children's Services. We provide strategic leadership in digital client services and process modernization for the Children's Services Division. We help to leverage AI and Cloud…
Added 57 mins ago
Senior Data Scientist – Life and Health
Co-operators
Moncton, NB · Guelph, ON · Ottawa, ON · Mississauga, ON · Burlington, ON · Regina, SK · Calgary, AB
Full-time
Partner with IT and data teams to improve data accessibility, centralization and scalability, and to support the implementation of analytical solutions in a production environment.
Added 57 mins ago
Stage Experience Lead - Full Time
Sephora
Rocky View, AB
$20 to $23.55 CAD / hour
Full-time
Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to…

BDC

TEAM LEAD, CLIENT SUPPORT - Vancouver / Fraser Valley / Kelowna

BC, Canada
Vancouver, BC, Canada
Kelowna, BC, Canada

Job type: Full-time
Apply by: Oct 13, 2026
Experience: 5+ years of experience in client support, client-facing roles, or team leadership.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

As Team Lead, Client Support, you will lead a team of Client Support Coordinators (CSCs) who play a critical role in delivering exceptional client experiences and supporting business development initiatives. Based in British Columbia, you will have full autonomy and accountability for leading region wide client support operations, setting priorities, making sound operational decisions, and ensuring alignment with regional and national objectives. You will bring strategic judgement and a highly collaborative leadership approach to foster a culture of growth, accountability, and operational excellence.

CHALLENGES TO BE MET

Team Leadership & Development: Recruit, onboard, and coach CSCs to achieve high performance and career growth.

Monitor and manage team performance to ensure accountability, engagement, and achievement of business objectives

Provide regular feedback, mentorship, and recognition to build engagement and capability.

Inspire and align your team with clear goals and shared purpose.

Create an inclusive environment, coach for development, and celebrate achievements.

Remove obstacles, prioritize effectively, and leverage resources to deliver results.

Monitor and optimize workflows to improve efficiency and client satisfaction.

Strategic Collaboration: Partner with Regional Director and Business Centre Managers to develop and implement operational objectives.

Support change management initiatives and maintain strong cross functional relationships.

Oversee coordination of regional and area events

Oversee and manage area premises maintenance and facilities related activities

WHAT WE ARE LOOKING FOR

Qualifications

College diploma or bachelor’s degree in business administration (or equivalent).

5+ years of experience in client support, client-facing roles, or team leadership.

Strong collaboration and influencing skills across multiple stakeholders.

Proficiency in CLICS and other BDC applications; advanced MS Office and web skills.

Excellent interpersonal, verbal, and written communication abilities.

Valid driver’s license and access to a vehicle.

Previous experience in leading and managing remote teams considered an asset

What We Offer

A culture that values growth and development with strong leadership, innovation, and strives for continuous improvement.

Competitive compensation and benefits.

Hybrid work model.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

Apply About employer

More about this job

Responsibilities

Lead, recruit, coach, and manage Client Support Coordinators across the British Columbia region, ensuring strong performance, engagement, and client service. Collaborate with regional leaders on operational objectives and change initiatives, while overseeing regional events, facilities activities, and workflow improvements.

Requirements

Applicants need a college diploma or bachelor’s degree in business administration or an equivalent qualification, along with at least five years of experience in client support, client-facing work, or team leadership. They should have strong collaboration, influencing, and communication skills; proficiency with CLICS, BDC applications, Microsoft Office, and web tools; and a valid driver’s license with access to a vehicle.

Skills

Team Leadership
Client Support
Client Experience
Coaching and Mentoring
Performance Management
Strategic Collaboration
Stakeholder Influencing
Change Management
Workflow Optimization
Operational Decision-Making
Event Coordination
Facilities Management
Communication
Microsoft Office
Remote Team Management

Benefits

Employee Savings and Investment Plan
Defined Benefit Pension Plan
Wellness and Health Care Spending Account
Paid Vacation
Personal Days
Sick Days
Hybrid Work Model
Learning and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Client Support Coordinators
Client Experience
Business Development
Team Leadership
Recruitment
Onboarding
Coaching
Performance Management
Career Development
Operational Excellence
Workflow Optimization
Strategic Collaboration
Stakeholder Management
Change Management
Cross-Functional Relationships
Event Coordination
Facilities Management
CLICS
BDC Applications
Microsoft Office
Web Skills
Remote Team Management
Business Administration

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