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Added 30 mins ago
Software Developer III
CanadaHelps
Toronto, ON
Full-time
This is a senior individual contributor role. You’ll lead feature-level technical design, work through ambiguity without waiting to be unblocked, and make thoughtful trade-offs between…
Added 1 hour ago
Manager, Contract
Terumo
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…support business growth and competitive positioning and will also lead and develops a team of Contract Analysts and Contract Administrators, ensuring contractual commitments are accurately…
Added 1 hour ago
Sr Full Stack AI Engineer - Calgary ,Canada (Hybrid)
Straive
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Full-time
· Act as the technical engagement lead for projects, working with client and internal stakeholders to understand business needs, clarify requirements, and translate them into solution…
Added 1 hour ago
Software Engineer I
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$90,000 to $110,000 CAD / year
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Added 1 hour ago
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Added 1 hour ago
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Support and Lead our AEO (Answer Engine Optimization), GEO (Generative Engine Optimization), and LLM SEO strategy.
Added 3 hours ago
SEO Lead
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Senior Digital Marketing Specialist
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Vancouver, BC
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EA Sports FC QV - Quality Designer (Companion App)
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Vancouver, BC
…Companion App Quality Verification team. This is an opportunity to lead the strategic quality practices for our mobile & web companion app, and deliver the best experience to our…
Added 3 hours ago
VICE PRESIDENT, GROWTH MARKETING AND PERFORMANCE
BDC
Montreal, QC
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Lead and develop a team of digital growth, performance, web, automation and Martech specialists.
Added 4 hours ago
Client Manager
Allied Universal
Saint-Alexandre-de-Kamouraska, QC
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…you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee…
Added 4 hours ago
Copywriter
OpTalent | Canada | Recruitment
Toronto, ON · Etobicoke, ON
$65,000 to $80,000 CAD / year
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Added 5 hours ago
Oracle Application DBA (AWS Cloud Migration)
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ON · Ontario, Canada
Full-time
…directly with engineering teams to optimize transactional code, lead database CI/CD release automation, and spearhead complex on-premises migrations to AWS cloud environments (Amazon RDS &…
Added 5 hours ago
Senior Software Developer
Seequent
Calgary, AB
Full-time
Reporting to the Team Lead, Software Development, the Senior Software Developer designs, develops, and delivers rich web-based applications for visualizing complex geoscience data. Working…
Added 5 hours ago
Azure Applications Architect
Quantum Technology Recruiting Inc. (QTR)
Burlington, ON
$120,000 to $140,000 CAD / year
Full-time
…processes, integrating heterogeneous applications, and supporting web and ERP developers throughout the solution…
Added 6 hours ago
Technology Lead, Enterprise Platforms & Operation (Director)
TMX Group
Toronto, ON
Full-time
…enterprise platforms and corporate ecosystem. As the Technology Lead, Enterprise Platforms and Operations, you will drive a holistic strategy to modernize our digital workplace,…
Added 6 hours ago
Lead Senior Developer
Bentley Systems
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
We are seeking an experienced Senior Developer to lead a cross-functional software engineering squad responsible for developing, enhancing, and maintaining modern web applications that…
Added 7 hours ago
Senior Manager, Project Manager
Appnovation Technologies
Vancouver, BC
We are seeking a strategic and technically fluent Project Manager to lead complex Web and CMS digital transformation initiatives. In this role, you will oversee the full project lifecycle -…
Added 10 hours ago
Graphic Designer
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NB · Chiasson Office, NB
Full-time
Basic understanding of SEO principles and content optimization.
Added 10 hours ago
Cloud Platform Engineer
Emplo Inc.
Ottawa, ON
Full-time
…guardrails, and keeps platforms reliable and cost‑efficient. You lead incidents, mentor others, and partner with architecture to land secure patterns at…

BDC

TEAM LEAD, CLIENT SUPPORT - Vancouver / Fraser Valley / Kelowna

BC, Canada
Vancouver, BC, Canada
Kelowna, BC, Canada

Job type: Full-time
Apply by: Oct 13, 2026
Experience: 5+ years of experience in client support, client-facing roles, or team leadership.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

As Team Lead, Client Support, you will lead a team of Client Support Coordinators (CSCs) who play a critical role in delivering exceptional client experiences and supporting business development initiatives. Based in British Columbia, you will have full autonomy and accountability for leading region wide client support operations, setting priorities, making sound operational decisions, and ensuring alignment with regional and national objectives. You will bring strategic judgement and a highly collaborative leadership approach to foster a culture of growth, accountability, and operational excellence.

CHALLENGES TO BE MET

Team Leadership & Development: Recruit, onboard, and coach CSCs to achieve high performance and career growth.

Monitor and manage team performance to ensure accountability, engagement, and achievement of business objectives

Provide regular feedback, mentorship, and recognition to build engagement and capability.

Inspire and align your team with clear goals and shared purpose.

Create an inclusive environment, coach for development, and celebrate achievements.

Remove obstacles, prioritize effectively, and leverage resources to deliver results.

Monitor and optimize workflows to improve efficiency and client satisfaction.

Strategic Collaboration: Partner with Regional Director and Business Centre Managers to develop and implement operational objectives.

Support change management initiatives and maintain strong cross functional relationships.

Oversee coordination of regional and area events

Oversee and manage area premises maintenance and facilities related activities

WHAT WE ARE LOOKING FOR

Qualifications

College diploma or bachelor’s degree in business administration (or equivalent).

5+ years of experience in client support, client-facing roles, or team leadership.

Strong collaboration and influencing skills across multiple stakeholders.

Proficiency in CLICS and other BDC applications; advanced MS Office and web skills.

Excellent interpersonal, verbal, and written communication abilities.

Valid driver’s license and access to a vehicle.

Previous experience in leading and managing remote teams considered an asset

What We Offer

A culture that values growth and development with strong leadership, innovation, and strives for continuous improvement.

Competitive compensation and benefits.

Hybrid work model.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

Apply About employer

More about this job

Responsibilities

Lead, recruit, coach, and manage Client Support Coordinators across the British Columbia region, ensuring strong performance, engagement, and client service. Collaborate with regional leaders on operational objectives and change initiatives, while overseeing regional events, facilities activities, and workflow improvements.

Requirements

Applicants need a college diploma or bachelor’s degree in business administration or an equivalent qualification, along with at least five years of experience in client support, client-facing work, or team leadership. They should have strong collaboration, influencing, and communication skills; proficiency with CLICS, BDC applications, Microsoft Office, and web tools; and a valid driver’s license with access to a vehicle.

Skills

Team Leadership
Client Support
Client Experience
Coaching and Mentoring
Performance Management
Strategic Collaboration
Stakeholder Influencing
Change Management
Workflow Optimization
Operational Decision-Making
Event Coordination
Facilities Management
Communication
Microsoft Office
Remote Team Management

Benefits

Employee Savings and Investment Plan
Defined Benefit Pension Plan
Wellness and Health Care Spending Account
Paid Vacation
Personal Days
Sick Days
Hybrid Work Model
Learning and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Client Support Coordinators
Client Experience
Business Development
Team Leadership
Recruitment
Onboarding
Coaching
Performance Management
Career Development
Operational Excellence
Workflow Optimization
Strategic Collaboration
Stakeholder Management
Change Management
Cross-Functional Relationships
Event Coordination
Facilities Management
CLICS
BDC Applications
Microsoft Office
Web Skills
Remote Team Management
Business Administration

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