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Added 6 hours ago
Senior Solution Architect - CRM | D365, Power Platform, Azure Integration, Enterprise Integration Architecture, Solution Design & Governance
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
Building on the discovery work already completed, the Senior Solution Architect will lead the design of CCMP solution architecture and advise on the target solution Total Cost of Ownership…
Added 18 hours ago
Account Manager
Longterm Technology Services
London, ON
Full-time
Proven proficiency with CRM software (e.g., D365) for managing pipelines and tracking opportunities.
Added 19 hours ago
Senior Administrative Assistant, Tax
Doane Grant Thornton LLP
Saint John, NB
Full-time
As a Senior Administrative Assistant, Tax your responsibilities will include:
Added 1 day ago
Contractor Management Coordinator
Tourmaline Oil Corp
Calgary, AB
Full-time
Tourmaline Oil Corp. is a Canadian senior crude oil and natural gas exploration and production company. We are focused on long-term growth through an active exploration, development,…
Added 1 day ago
Senior Manager, Engineering
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON · Etobicoke, ON
Full-time
The Senior Manager, Engineering leads the Manufacturing Engineering function, overseeing capital investments, engineering governance, and asset management to ensure projects are delivered…
Added 1 day ago
Director Information Technology
Greenstone Meats
Toronto, ON · Etobicoke, ON
Full-time
…security, Microsoft 365 and ERP systems (preferably Microsoft…
Added 2 days ago
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
Contract
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing
Added 10 days ago
Senior Operations Data Analyst (Hybrid)
Kardium Inc.
Burnaby, BC
$90,000 to $125,000 CAD / year
Full-time
Experience working with ERP systems (Microsoft D365 or equivalent is a strong asset).
Added 8 days ago
Senior Administrative Assistant
Doane Grant Thornton LLP
Markham, ON
Full-time
As a Senior Administrative Assistant your responsibilities will include:
Added 5 days ago
Consultant(e) senior finance ERP Dynamics | Senior ERP Dynamics Finance Consultant
Talan
Montreal, QC
Full-time
Se rapportant au Gestionnaire, conseiller D365, et membre clé de l'équipe Microsoft, le/la Consultant(e) Sénior ERP Dynamics finance joue un rôle stratégique dans l'accompagnement de nos…
Added 5 days ago
Contrôleur Financier / Financial Controller
Walter Surface Technologies
Montreal, QC
Full-time
Expérience avec l’utilisation de systèmes PGI (ERP) et de BI, tels que Tecsys, D365 et Sigma.
Added 5 days ago
Consultant(e) senior commerce ERP Dynamics | Senior ERP Dynamics Retail Consultant
Talan
Montreal, QC
Full-time
Reporting to the Manager, conseiller D365, the Senior Consultant ERP Dynamics Commerce & Retail is a member of the Microsfot team. You will play a key role in supporting our retail sector…
Added 5 days ago
Consultant(e) senior commerce ERP Dynamics | Senior ERP Dynamics Retail Consultant
Talan
Montreal, QC
Full-time
Reporting to the Manager, conseiller D365, the Senior Consultant ERP Dynamics Commerce & Retail is a member of the Microsfot team. You will play a key role in supporting our retail sector…
Added 5 days ago
Consultant(e) senior finance ERP Dynamics | Senior ERP Dynamics Finance Consultant
Talan
Montreal, QC
Full-time
Se rapportant au Gestionnaire, conseiller D365, et membre clé de l'équipe Microsoft, le/la Consultant(e) Sénior ERP Dynamics finance joue un rôle stratégique dans l'accompagnement de nos…
Added 6 days ago
Consultant(e) senior logistique ERP Dynamics | Senior ERP Dynamics Supply Chain Consultant
Talan
Montreal, QC
Full-time
Se rapportant au Gestionnaire, conseiller D365, et membre clé de l'équipe Microsoft, le/la Consultant(e) Sénior ERP joue un rôle stratégique dans l'accompagnement de nos clients vers…
Added 7 days ago
Coordinator, Resource Scheduling
Doane Grant Thornton LLP
Halifax, NS
Full-time
The Coordinator, Resource Scheduling is responsible for short-term scheduling of work to our Accountant and Senior Accountant colleagues, with a focus on client deadlines, continuity, skill…
Added 7 days ago
D365 Customer Engagement - CRM & CE
BDO Canada
Toronto, ON
Full-time
BDO Canada’s Solution Operations practice is currently in the process of recruiting a full-time permanent Senior Dynamics 365 CE / CRM & Power Platform Consultant to join our growing GTA…
Added 13 days ago
Quality Assurance Consultant
Miipe Quality Solutions
Markham, ON
$60,000 to $90,000 CAD / year
Full-time
We are currently seeking Microsoft Dynamics 365 (D365) QA professionals to join our team at the Senior QA Analyst, QA Consultant, and QA Manager levels.
Added 14 days ago
D365 Business Central Senior Functional Consultant (Employee)
Blue Sky Consulting
AB · Alberta, Canada
Full-time
This is a full-time D365 Business Central Senior Functional Consultant role (Employee). As a Senior Functional Consultant, you will work directly with clients to map business processes,…
Added 15 days ago
Enterprise Architect - Dynamics 365 F&O
Long View Systems
Winnipeg, MB
Are you a senior D365 Expert with a track record of success delivering Dynamics or ERP implementations? Do you thrive in a fast-paced environment?
Added 19 days ago
Microsoft Dynamics 365 Customer Engagement Senior Consultant
RSM Canada
Toronto, ON
Full-time
RSM is a leading Microsoft partner implementing the full range of business applications including D365 F&SC, BC, CE and Commerce, as well as Power Platform, Microsoft 365, Data & AI and…
Added 19 days ago
Senior Connectivity Partnership Manager
Geotab
Oakville, ON
Full-time
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Connectivity Partnership Manager who will manage Geotab’s strategic…
Added 20 days ago
D365 Customer Engagement Field Service Consultant
Rand Group
Canada
Full-time
Join our team as a Senior Associate to support and help deliver Dynamics 365 Field Service implementations for our client portfolio. This is a techno-functional role: the Senior Associate…
Added 21 days ago
General Manager
DCM
Brampton, ON
Full-time
Minimum of 10 years of experience in a senior management role leading teams within the manufacturing industry, preferably in print production and distribution (labels, forms, commercial…
Added 20 days ago
Microsoft Dynamics 365 Customer Engagement Senior Consultant
RSM US LLP
Toronto, ON
Full-time
RSM is a leading Microsoft partner implementing the full range of business applications including D365 F&SC, BC, CE and Commerce, as well as Power Platform, Microsoft 365, Data & AI and…

BDO Canada

D365 Customer Engagement - CRM & CE

Toronto, ON, Canada

Pay: The expected range of compensation for this role is $84,000 - $128,000 annually.
Job type: Full-time
Apply by: Oct 15, 2026
Experience: 7+ years of experience supporting Dynamics 365 Customer Engagement, including recent cloud‑aligned versions within Microsoft’s current roadmap
Posting language: English
Posted: Sep 15, 2026

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Original job description

The expected range of compensation for this role is $84,000 - $128,000 annually.

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada’s Solution Operations practice is currently in the process of recruiting a full-time permanent Senior Dynamics 365 CE / CRM & Power Platform Consultant to join our growing GTA team.

The position will be responsible for providing post-implementation application support while leading proactive optimization and advisory services that drive measurable client outcomes (adoption, efficiency, ROI).

This is a senior client-facing advisory role within a managed services environment, expected to shift engagements from reactive support toward structured, value-driven service delivery. The successful candidate will operate as a trusted advisor, helping clients evolve their Dynamics 365 CE and Power Platform capabilities, not just resolve issues. In addition to reactive support, this role will contribute to the development of repeatable service offerings, proactively identifying opportunities to enhance client outcomes through standardized solutions, best practices, and continuous improvement.

BDO's Digital practice provides implementation and support services for accounting and enterprise resource planning (ERP), customer relationship management (CRM), Power Platform, and business intelligence (BI) solutions to clients across Canada. BDO Digital is a Microsoft Solutions Partner and has consistently been recognized through Microsoft partner awards, including Inner Circle and President’s Club membership.

Key Accountabilities and Responsibilities

Client Advisory & Value Ownership

Own client outcomes (adoption, efficiency, ROI), not just issue resolution
Lead health checks, roadmap discussions, and value-based reviews
Provide constructive challenge to client approaches where required
Identify and quantify business impact of recommendations
Challenge client approaches when needed (respectfully)
Translate platform capabilities into business use cases and improvements
Leverage advanced expertise in Dynamics 365 Customer Engagement (CE) - Sales, Customer Service, Marketing, Field Service), the Power Platform, and enterprise‑grade Power BI solutions to deliver remote client support and advisory services via phone, secure remote access, and Microsoft Teams.
Provide escalation-level troubleshooting for complex issues, using root cause analysis to drive broader platform and process improvements.
Provide functional guidance and best-practice recommendations related to:
Model-driven apps
Business rules, forms, views, dashboards, and charts
Security roles and access models
Dataverse data structure and relationships

You will also:

Support and advise on Power Platform components including Power Automate, Power Apps, Power Pages, and Power BI integrations within Dynamics 365 CE, ensuring scalable, governed, and high‑performance analytics solutions.
Identify recurring client challenges and collaborate with internal teams to design and deliver repeatable support and optimization services that create measurable client value.
Define and operate governance cadences (SLA health, backlog, prioritization, risk)
Drive backlog hygiene and reduce operational noise through structured processes
Proactively identify opportunities to improve client adoption, efficiency, and ROI through standardized enhancements, health checks, training materials, and value-based recommendations
Apply strong communication and listening skills to understand client business processes, clarify requirements, and translate issues into actionable technical or functional solutions.
Contribute to internal initiatives including documentation, knowledge base development, service packaging, and continuous improvement of support processes - particularly around Power BI reporting templates and analytics frameworks.
Lead Power BI solution design, including data modeling, DAX optimization, workspace governance, refresh strategies, row‑level security, and the development of reusable datasets and enterprise reporting assets.
Translate reporting and analytics into actionable recommendations that drive measurable business outcomes .
Stay current with new Microsoft cloud technologies, features, and release updates, continuously expanding skillsets across Dynamics 365, Power Platform, and Power BI.
Perform other related duties as required

How do we define success for your role?

You demonstrate BDO Canada's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains & attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development

Education and Professional Skills / Knowledge

Required

7+ years of experience supporting Dynamics 365 Customer Engagement, including recent cloud‑aligned versions within Microsoft’s current roadmap
3+ years of senior‑level Power BI experience, including data modeling, DAX, workspace governance, row‑level security, refresh optimization, and enterprise reporting aligned to Power Platform and Dynamics 365 CE solutions
Microsoft Certifications:
Required – must hold at least two of the following:
Power Platform Fundamentals / Exam PL-900
Power Platform Functional Consultant Associate / Exam PL-200, while still active
Dynamics 365 Customer Service Functional Consultant Associate / Exam MB-230
Dynamics 365 Customer Experience Analyst Associate / Exam MB-280
Preferred:
Dynamics 365 Sales AI Consultant Associate (beta) / Exam AB-210
Agentic AI Business Solutions Architect / Exam AB-100
AI Agent Builder Associate (beta) / Exam AB-620
ITIL Foundations 4 certification considered a strong asset
Experience supporting users remotely via phone, screen sharing, and collaboration tools
Working knowledge of Dataverse, solution management, and Microsoft cloud environments
Proficiency with Microsoft Windows, Microsoft 365, and Teams

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

Provide post-implementation support and proactive optimization for Dynamics 365 CE and Power Platform to drive client ROI and adoption. Act as a trusted advisor leading health checks, roadmap discussions, and the design of enterprise-grade Power BI reporting solutions.

Requirements

Requires 7+ years of experience with Dynamics 365 CE and 3+ years of senior-level Power BI expertise. Must hold at least two specific Microsoft certifications such as PL-900, PL-200, MB-230, or MB-280.

Skills

Power Platform
Power BI
Dataverse
Power Automate
Power Apps
Power Pages
DAX
Data Modeling
Root Cause Analysis
Client Advisory
Solution Design
Governance
SLA Management
Technical Troubleshooting
Business Process Analysis

Benefits

Comprehensive Benefits
Flexible Personal Time Off
Wellness Reimbursement
Competitive Total Cash Compensation

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365 CE
Power Platform
Power BI
Dataverse
Power Automate
Power Apps
Power Pages
DAX
Microsoft Solutions Partner
CRM
ERP
Business Intelligence
PL-900
PL-200
MB-230
MB-280
ITIL Foundations 4
Managed Services
SLA
Root Cause Analysis
Cloud Computing
Microsoft 365
Enterprise Reporting
Workspace Governance
Row-Level Security
Solution Management
Digital Transformation
Client Advisory
Business Use Cases
ROI

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