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Added 2 hours ago
Senior Manager, Data Services & Platforms
Purolator
ON · Mississauga, ON
Establish and enforce platform governance: access controls, cost management, usage monitoring, and SLAs
Added 2 hours ago
Business Application Analyst III
TD
Toronto, ON
Full-time
Responsible for day to day operations process management to ensure consistency, and delivery according to established SLA
Added 3 hours ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Enterprise ITSM Practice Team partners closely with Service Desk, IT Operations, Product Teams, Platform Teams, Cyber Security, and Technology Leadership to ensure services are…
Added 3 hours ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Enterprise ITSM Practice Team partners closely with Service Desk, IT Operations, Product Teams, Platform Teams, Cyber Security, and Technology Leadership to ensure services are…
Added 3 hours ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Enterprise ITSM Practice Team partners closely with Service Desk, IT Operations, Product Teams, Platform Teams, Cyber Security, and Technology Leadership to ensure services are…
Added 3 hours ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Enterprise ITSM Practice Team partners closely with Service Desk, IT Operations, Product Teams, Platform Teams, Cyber Security, and Technology Leadership to ensure services are…
Added 3 hours ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
The Enterprise ITSM Practice Team partners closely with Service Desk, IT Operations, Product Teams, Platform Teams, Cyber Security, and Technology Leadership to ensure services are…
Added 3 hours ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
The Enterprise ITSM Practice Team partners closely with Service Desk, IT Operations, Product Teams, Platform Teams, Cyber Security, and Technology Leadership to ensure services are…
Added 3 hours ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
The Enterprise ITSM Practice Team partners closely with Service Desk, IT Operations, Product Teams, Platform Teams, Cyber Security, and Technology Leadership to ensure services are…
Added 3 hours ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Calgary, AB
$96,557 to $128,743 CAD / year
Full-time
The Enterprise ITSM Practice Team partners closely with Service Desk, IT Operations, Product Teams, Platform Teams, Cyber Security, and Technology Leadership to ensure services are…
Added 3 hours ago
Business Analyst
IX Solutions Ltd.
Remote, Canada
$120,000 to $155,000 CAD / year
Full-time · Remote
Help define business-level models such as access control, information classification, recovery expectations, approval flows, and privileged access operations where those models are required…
Added 7 hours ago
Senior Technical Support Specialist
OnX
Windsor, ON
Contract
The successful candidate will assist with device deployments, onboarding and offboarding activities, asset management, inventory tracking, and day-to-day IT operations. The role also…
Added 2 days ago
Accounting Analyst
Walter Group
Westmount, QC
Full-time
Walter Capital Management (WCM) is the management company that brings together the Walter Group’s investment activities across three platforms: private equity (Walter Capital Partners),…
Added 3 days ago
Senior Business Application Analyst
TD
Toronto, ON
Full-time
Responsible for day to day operations process management to ensure consistency, and delivery according to established SLA
Added 3 days ago
IT Support Analyst
Charter Telecom
Calgary, AB
Contract
Charter is an award‑winning Canadian IT Solutions and Managed Services Provider founded in 1997. With offices across Canada, Charter delivers innovative IT solutions, managed services,…
Added 4 days ago
Junior Business Analyst
PlanIT Search
Toronto, ON
Contract
We are seeking a Junior Business Analyst to support business operations, client onboarding, Identity and Access Management (IAM), and digital health initiatives. The ideal candidate will…
Added 5 days ago
Senior Security Operations Analyst - Microsoft Sentinel and Defender
EY
Toronto, ON · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · ON · AB · Waterloo, ON · Calgary, AB
EY is seeking a senior, hands-on security operations analyst to support Managed Detection and Response services in a multi-customer Managed Security Service Provider environment.
Added 5 days ago
IT Support Analyst
Charter
Calgary, AB · Greater Calgary Metropolitan Area
Contract
Charter is an award‑winning Canadian IT Solutions and Managed Services Provider founded in 1997. With offices across Canada, Charter delivers innovative IT solutions, managed services,…
Added 7 days ago
Senior Consultant - Microsoft Sentinel and Defender Engineer
EY
Winnipeg, MB · Toronto, ON · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
…the design, implementation, and continuous improvement of our Managed Detection and Response (MDR) services. You will work directly with clients and delivery teams to architect and deploy…
Added 10 days ago
Student, Cloud Infrastructure Analyst (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Student, Cloud Infrastructure Analyst, AI Operations
Added 10 days ago
Data Engineer
Jim Peplinski Capital
Calgary, AB
Full-time
For over 35 years, Jim Peplinski Capital (JPC) has financed and managed the vehicles and equipment Canadian businesses run on. We're building the modern model of fleet management, one that…
Added 10 days ago
Microsoft Consultant
eSentire
Canada
Provide rapid, hands-on Microsoft expertise during customer escalations that involve Microsoft technology, licensing, or platform behavior, partnering closely with the Security Operations…
Added 11 days ago
Analyst, WFM Business Systems (Workforce Management Business Systems Analyst)
City of Brampton
Brampton, ON
Full-time
Confidentiality - Access to system wide confidential data for analysis and operations. Participate in development and implementation of confidential initiatives.
Added 12 days ago
IT Security Analyst
IVC Vita Health
Winnipeg, MB
Full-time
Under the direction of the IS-IT Supervisor, the IT Security Analyst is responsible for protecting IVC Vita Health’s computer systems and networks from cyber threats by monitoring the…
Added 13 days ago
Manager, Member Services
Facility Association
Toronto, ON
$100,000 to $115,000 CAD / year
Full-time
…of Facility Association. The affairs and business of FA is managed and controlled by a Board of Directors with authority Canada-wide. The President and CEO is responsible for the day-to-day…

BDO Canada

Senior Dynamics 365 CE / CRM & Power Platform Consultant

Markham, ON, Canada

Pay: The expected range of compensation for this role is $84,000 - $128,000 annually.
Job type: Full-time
Apply by: Oct 3, 2026
Experience: 7+ years of experience supporting Dynamics 365 Customer Engagement, including recent cloud‑aligned versions within Microsoft’s current roadmap
Posting language: English
Posted: Sep 3, 2026

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Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada’s Solution Operations practice is currently in the process of recruiting a full-time permanent Senior Dynamics 365 CE / CRM & Power Platform Consultant to join our growing GTA team.

The position will be responsible for providing post-implementation application support while leading proactive optimization and advisory services that drive measurable client outcomes (adoption, efficiency, ROI).

This is a senior client-facing advisory role within a managed services environment, expected to shift engagements from reactive support toward structured, value-driven service delivery. The successful candidate will operate as a trusted advisor, helping clients evolve their Dynamics 365 CE and Power Platform capabilities, not just resolve issues. In addition to reactive support, this role will contribute to the development of repeatable service offerings, proactively identifying opportunities to enhance client outcomes through standardized solutions, best practices, and continuous improvement.

BDO's Digital practice provides implementation and support services for accounting and enterprise resource planning (ERP), customer relationship management (CRM), Power Platform, and business intelligence (BI) solutions to clients across Canada. BDO Digital is a Microsoft Solutions Partner and has consistently been recognized through Microsoft partner awards, including Inner Circle and President’s Club membership.

Key Accountabilities And Responsibilities

Client Advisory & Value Ownership

Own client outcomes (adoption, efficiency, ROI), not just issue resolution
Lead health checks, roadmap discussions, and value-based reviews
Provide constructive challenge to client approaches where required
Identify and quantify business impact of recommendations
Challenge client approaches when needed (respectfully)
Translate platform capabilities into business use cases and improvements
Leverage advanced expertise in Dynamics 365 Customer Engagement (CE) - Sales, Customer Service, Marketing, Field Service), the Power Platform, and enterprise‑grade Power BI solutions to deliver remote client support and advisory services via phone, secure remote access, and Microsoft Teams.
Provide escalation-level troubleshooting for complex issues, using root cause analysis to drive broader platform and process improvements.
Provide functional guidance and best-practice recommendations related to:
Model-driven apps
Business rules, forms, views, dashboards, and charts
Security roles and access models
Dataverse data structure and relationships

You will also:

Support and advise on Power Platform components including Power Automate, Power Apps, Power Pages, and Power BI integrations within Dynamics 365 CE, ensuring scalable, governed, and high‑performance analytics solutions.
Identify recurring client challenges and collaborate with internal teams to design and deliver repeatable support and optimization services that create measurable client value.
Define and operate governance cadences (SLA health, backlog, prioritization, risk)
Drive backlog hygiene and reduce operational noise through structured processes
Proactively identify opportunities to improve client adoption, efficiency, and ROI through standardized enhancements, health checks, training materials, and value-based recommendations
Apply strong communication and listening skills to understand client business processes, clarify requirements, and translate issues into actionable technical or functional solutions.
Contribute to internal initiatives including documentation, knowledge base development, service packaging, and continuous improvement of support processes - particularly around Power BI reporting templates and analytics frameworks.
Lead Power BI solution design, including data modeling, DAX optimization, workspace governance, refresh strategies, row‑level security, and the development of reusable datasets and enterprise reporting assets.
Translate reporting and analytics into actionable recommendations that drive measurable business outcomes .
Stay current with new Microsoft cloud technologies, features, and release updates, continuously expanding skillsets across Dynamics 365, Power Platform, and Power BI.
Perform other related duties as required

How do we define success for your role?

You demonstrate BDO Canada's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains & attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development

Required

Education and Professional Skills / Knowledge

7+ years of experience supporting Dynamics 365 Customer Engagement, including recent cloud‑aligned versions within Microsoft’s current roadmap

3+ years of senior‑level Power BI experience, including data modeling, DAX, workspace governance, row‑level security, refresh optimization, and enterprise reporting aligned to Power Platform and Dynamics 365 CE solutions

Microsoft Certifications:

Required – must hold at least two of the following:

Power Platform Fundamentals / Exam PL-900
Power Platform Functional Consultant Associate / Exam PL-200, while still active
Dynamics 365 Customer Service Functional Consultant Associate / Exam MB-230
Dynamics 365 Customer Experience Analyst Associate / Exam MB-280

Preferred:

Dynamics 365 Sales AI Consultant Associate (beta) / Exam AB-210
Agentic AI Business Solutions Architect / Exam AB-100
AI Agent Builder Associate (beta) / Exam AB-620
ITIL Foundations 4 certification considered a strong asset
Experience supporting users remotely via phone, screen sharing, and collaboration tools
Working knowledge of Dataverse, solution management, and Microsoft cloud environments
Proficiency with Microsoft Windows, Microsoft 365, and Teams

Beneficial Experience

Hands‑on configuration experience with Dynamics 365 CE and model‑driven apps
Experience supporting Dynamics 365 CE solutions integrated with other systems using APIs, Power Automate, or Azure services
Experience with Power Platform governance, environments, and ALM concepts
Experience contributing to standardized or repeatable service offerings (e.g., packaged support, accelerators, assessments, optimizations)
Experience designing or supporting Power BI analytics embedded within Dynamics 365 CE, including dashboards, paginated reports, and reusable datasets

The expected range of compensation for this role is $84,000 - $128,000 annually.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Privacy Policy | BDO Canada

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Requirements

Requires 7+ years of experience with Dynamics 365 CE and 3+ years of senior-level Power BI expertise. Must hold at least two specific Microsoft certifications (PL-900, PL-200, MB-230, or MB-280).

Skills

Dynamics 365 CE
Power Platform
Power BI
Dataverse
Power Automate
Power Apps
Power Pages
DAX
Data Modeling
Root Cause Analysis
Client Advisory
Solution Design
Governance
SLA Management
Technical Troubleshooting
Functional Consulting

Benefits

Comprehensive Benefits
Flexible Personal Time Off
Wellness Reimbursement
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Power Platform
Power BI
Dataverse
Power Automate
Power Apps
Power Pages
DAX
Microsoft Solutions Partner
CRM
ERP
Business Intelligence
PL-900
PL-200
MB-230
MB-280
ITIL Foundations 4
Model-driven apps
ALM
API
Azure
SLA
Root Cause Analysis
Managed Services
Digital Transformation
Cloud Computing
Enterprise Reporting
Workspace Governance
Row-level Security
Consulting

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