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Director, Solutions Architecture - Enterprise Architecture
Fitch Group
Toronto, ON
Fitch Group is seeking a Director, Solutions Architecture based in our Toronto office, reporting to the Lead Enterprise Architect for the Fitch Group line of business you support.
Director, Solutions Architecture - Enterprise Architecture
Fitch Group
Toronto, ON
Fitch Group is seeking a Director, Solutions Architecture based in our Toronto office, reporting to the Lead Enterprise Architect for the Fitch Group line of business you support.
Software Architect
Trane Technologies
Montreal, QC
Full-time
Join a collaborative engineering team building the next generation of AI-powered solutions that improve the performance and sustainability of commercial buildings worldwide. As a Software…
Software Architect
Trane Italia
Montreal, QC
Full-time
Join a collaborative engineering team building the next generation of AI-powered solutions that improve the performance and sustainability of commercial buildings worldwide. As a Software…
Digital Architect
Government of Alberta
Edmonton, Alberta
Within DDD, the Software Delivery Branch provides architectural leadership, CloudOps, DevOps/QA practices, quality engineering, and software delivery excellence across product and platform…
D365 Customer Engagement - CRM & CE
BDO Canada
Toronto, ON
Full-time
The position will be responsible for providing post-implementation application support while leading proactive optimization and advisory services that drive measurable client outcomes…
Senior Dynamics 365 CE / CRM & Power Platform Consultant
BDO Canada
Mississauga, ON
Full-time
The position will be responsible for providing post-implementation application support while leading proactive optimization and advisory services that drive measurable client outcomes…
Senior Dynamics 365 CE / CRM & Power Platform Consultant
BDO Canada
Markham, ON
Full-time
The position will be responsible for providing post-implementation application support while leading proactive optimization and advisory services that drive measurable client outcomes…
Dynamics 365 Customer Engagement (CE) Senior Consultant
BDO Canada
Oakville, ON
Full-time
The position will be responsible for providing post-implementation application support while leading proactive optimization and advisory services that drive measurable client outcomes…
Dynamics 365 Customer Engagement (CE) Senior Consultant
BDO Canada
Toronto, ON
Full-time
The position will be responsible for providing post-implementation application support while leading proactive optimization and advisory services that drive measurable client outcomes…
Senior Dynamics 365 CE / CRM & Power Platform Consultant
BDO
Toronto, ON · Oakville, ON
Full-time
The position will be responsible for providing post-implementation application support while leading proactive optimization and advisory services that drive measurable client outcomes…
CCaaS Solution Architect - Amazon Connect
Accenture
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
Develop and deliver CCaaS transformation that aligns with the company’s vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation…
Forward Deployed Engineer (AI Practice)
Greenlight Consulting
North York, Ontario
$90,000 to $130,000 CAD / year
Greenlight helps organizations solve complex business challenges through intelligent automation, agentic AI, and custom technology solutions.
Distinguished Engineer, AI Threat Defense
Thomson Reuters
Toronto, ON
Full-time
This is a highly influential, hands-on technical role with no direct reports. You will lead through engineering depth, sound judgment, architecture, collaboration, and mentorship - working…
AI/ML Engineer
Sporting Life Group
Vaughan, ON
The AI/ML Engineer role will lead the architecture, development, and deployment of enterprise-grade Generative AI and machine learning solutions. This role will be responsible for designing…
Senior Fullstack Engineer, Agentic Experience
CreatorIQ
Remote, Canada
$132,000 to $165,000 CAD / year
Full-time · Remote
As a Senior Engineer on our Platform Infrastructure team, you will lead the design and governance of our Agentic Solutions. You will bridge the gap between innovative AI agents and…
Principal Agentic Engineer - Talent Pipeline
APPLY
Toronto, ON · Vancouver, BC
Full-time
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports,…
Solutions Engineer
Trend Micro
Canada Off-Site
$180,000 to $215,000 CAD / year
Full-time
Trend Micro is seeking a Solutions Engineer who is passionate about cybersecurity and AI-powered platforms, thrives in direct customer engagement, and excels at helping organizations solve…
Lead Software Engineer, Full-Stack Applications - Innovation Teams
Fitch Group
Toronto, ON
Build transformative greenfield solutions from the ground up – Design and architect net-new agentic systems and intelligent platforms using Java/Springboot, REACT, and emerging AI…
Senior Principal AI Engineer
Questrade Financial Group
Toronto, ON
Partner closely with engineering leadership to navigate complex technical trade-offs, ensuring solutions balance immediate delivery needs with long-term architectural stability.
Solution Architect, Enterprise Industries
Amazon
Vancouver, BC
Your day as a Solutions Architect blends customer engagement, technical design, and hands-on building. You’ll meet with customers to understand their goals, design architectures to address…
Architect
Benevity
Calgary, Alberta
As a senior technology leader, you will help build our technology platform to enable 10 million change-makers to deliver a billion acts of goodness by 2025. We seek a platform-first…
Architect
Benevity
Toronto, Ontario
As a senior technology leader, you will help build our technology platform to enable 10 million change-makers to deliver a billion acts of goodness by 2025. We seek a platform-first…
Architect
Benevity
Toronto, Ontario
As a senior technology leader, you will help build our technology platform to enable 10 million change-makers to deliver a billion acts of goodness by 2025. We seek a platform-first…
Architect
Benevity
Calgary, Alberta
As a senior technology leader, you will help build our technology platform to enable 10 million change-makers to deliver a billion acts of goodness by 2025. We seek a platform-first…

BDO Canada

Senior Dynamics 365 CE / CRM & Power Platform Consultant

Mississauga, ON, Canada

Pay: The expected range of compensation for this role is $84,000 - $128,000 annually.
Job type: Full-time
Apply by: Oct 3, 2026

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Provide post-implementation application support and lead proactive optimization and advisory services for Dynamics 365 CE and Power Platform. Act as a trusted advisor to drive client adoption, efficiency, and ROI through structured service delivery and Power BI solution design.

Requirements

Requires 7+ years of experience supporting Dynamics 365 CE and 3+ years of senior-level Power BI experience. Must hold at least two specific Microsoft certifications (PL-900, PL-200, MB-230, or MB-280).

Experience

5 to 10 years

Education

professional certificate

Working hours

40 hours per week

Work arrangement

Hybrid

Skills

Dynamics 365 CE
Power Platform
Power BI
Dataverse
Power Automate
Power Apps
Power Pages
DAX
Data Modeling
Client Advisory
Root Cause Analysis
Solution Management
Governance
SLA Management
Functional Consulting
Enterprise Reporting

Benefits

Comprehensive benefits from day one
Flexible personal time off policy
Wellness initiatives reimbursement
Competitive total cash compensation

Visa sponsorship

Not detected in the job text

Keywords

Power Platform
Power BI
Dataverse
Power Automate
Power Apps
Power Pages
DAX
Model-driven apps
PL-900
PL-200
MB-230
MB-280
ITIL Foundations 4
CRM
Managed Services
ALM
Row-level security
Workspace governance
Root cause analysis
Solution Operations
Digital Transformation
Enterprise Reporting
Microsoft Solutions Partner
Cloud Computing
SLA
Business Intelligence
Functional Consultant
Client Advisory
Microsoft 365

Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada’s Solution Operations practice is currently in the process of recruiting a full-time permanent Senior Dynamics 365 CE / CRM & Power Platform Consultant to join our growing GTA team.

The position will be responsible for providing post-implementation application support while leading proactive optimization and advisory services that drive measurable client outcomes (adoption, efficiency, ROI).

This is a senior client-facing advisory role within a managed services environment, expected to shift engagements from reactive support toward structured, value-driven service delivery. The successful candidate will operate as a trusted advisor, helping clients evolve their Dynamics 365 CE and Power Platform capabilities, not just resolve issues. In addition to reactive support, this role will contribute to the development of repeatable service offerings, proactively identifying opportunities to enhance client outcomes through standardized solutions, best practices, and continuous improvement.

BDO's Digital practice provides implementation and support services for accounting and enterprise resource planning (ERP), customer relationship management (CRM), Power Platform, and business intelligence (BI) solutions to clients across Canada. BDO Digital is a Microsoft Solutions Partner and has consistently been recognized through Microsoft partner awards, including Inner Circle and President’s Club membership.

Key Accountabilities And Responsibilities

Client Advisory & Value Ownership

Own client outcomes (adoption, efficiency, ROI), not just issue resolution
Lead health checks, roadmap discussions, and value-based reviews
Provide constructive challenge to client approaches where required
Identify and quantify business impact of recommendations
Challenge client approaches when needed (respectfully)
Translate platform capabilities into business use cases and improvements
Leverage advanced expertise in Dynamics 365 Customer Engagement (CE) - Sales, Customer Service, Marketing, Field Service), the Power Platform, and enterprise‑grade Power BI solutions to deliver remote client support and advisory services via phone, secure remote access, and Microsoft Teams.
Provide escalation-level troubleshooting for complex issues, using root cause analysis to drive broader platform and process improvements.
Provide functional guidance and best-practice recommendations related to:
Model-driven apps
Business rules, forms, views, dashboards, and charts
Security roles and access models
Dataverse data structure and relationships

You will also:

Support and advise on Power Platform components including Power Automate, Power Apps, Power Pages, and Power BI integrations within Dynamics 365 CE, ensuring scalable, governed, and high‑performance analytics solutions.
Identify recurring client challenges and collaborate with internal teams to design and deliver repeatable support and optimization services that create measurable client value.
Define and operate governance cadences (SLA health, backlog, prioritization, risk)
Drive backlog hygiene and reduce operational noise through structured processes
Proactively identify opportunities to improve client adoption, efficiency, and ROI through standardized enhancements, health checks, training materials, and value-based recommendations
Apply strong communication and listening skills to understand client business processes, clarify requirements, and translate issues into actionable technical or functional solutions.
Contribute to internal initiatives including documentation, knowledge base development, service packaging, and continuous improvement of support processes - particularly around Power BI reporting templates and analytics frameworks.
Lead Power BI solution design, including data modeling, DAX optimization, workspace governance, refresh strategies, row‑level security, and the development of reusable datasets and enterprise reporting assets.
Translate reporting and analytics into actionable recommendations that drive measurable business outcomes .
Stay current with new Microsoft cloud technologies, features, and release updates, continuously expanding skillsets across Dynamics 365, Power Platform, and Power BI.
Perform other related duties as required

How do we define success for your role?

You demonstrate BDO Canada's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains & attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development

Required

Education and Professional Skills / Knowledge

7+ years of experience supporting Dynamics 365 Customer Engagement, including recent cloud‑aligned versions within Microsoft’s current roadmap

3+ years of senior‑level Power BI experience, including data modeling, DAX, workspace governance, row‑level security, refresh optimization, and enterprise reporting aligned to Power Platform and Dynamics 365 CE solutions

Microsoft Certifications:

Required – must hold at least two of the following:

Power Platform Fundamentals / Exam PL-900
Power Platform Functional Consultant Associate / Exam PL-200, while still active
Dynamics 365 Customer Service Functional Consultant Associate / Exam MB-230
Dynamics 365 Customer Experience Analyst Associate / Exam MB-280

Preferred:

Dynamics 365 Sales AI Consultant Associate (beta) / Exam AB-210
Agentic AI Business Solutions Architect / Exam AB-100
AI Agent Builder Associate (beta) / Exam AB-620
ITIL Foundations 4 certification considered a strong asset
Experience supporting users remotely via phone, screen sharing, and collaboration tools
Working knowledge of Dataverse, solution management, and Microsoft cloud environments
Proficiency with Microsoft Windows, Microsoft 365, and Teams

Beneficial Experience

Hands‑on configuration experience with Dynamics 365 CE and model‑driven apps
Experience supporting Dynamics 365 CE solutions integrated with other systems using APIs, Power Automate, or Azure services
Experience with Power Platform governance, environments, and ALM concepts
Experience contributing to standardized or repeatable service offerings (e.g., packaged support, accelerators, assessments, optimizations)
Experience designing or supporting Power BI analytics embedded within Dynamics 365 CE, including dashboards, paginated reports, and reusable datasets

The expected range of compensation for this role is $84,000 - $128,000 annually.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Privacy Policy | BDO Canada

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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