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Added 2 days ago
SM
Administrative Assistant IV – Faculty of Science Advising Centre (Bargaining Unit 179)
Saint Mary's University
Halifax, NS
- Full-time
Assists Science Advising Centre staff and Associate Deans with booking meetings, maintaining and preparing files used for student advising, curriculum management, appointments along with…
Added 2 days ago
CU
Associate Vice-President, Communications and Public Affairs and Chief Communications Officer
Carleton University
Ottawa, ON
- Other
Job Title: Associate Vice-President, Communications and Public Affairs and Chief Communications Officer
Added 3 days ago
FC
Advisor, Admissions and Pathways - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
The Advisor supports students during the academic lifecycle and actively participates in college retention and student success initiatives and completes a wide variety of administrative,…
Added 3 days ago
CU
Student Recruitment Advisor, Squamish
Capilano University
Squamish, BC
- Full-time
Reporting to the Associate Registrar, Recruitment and Admissions, the Student Recruitment Advisor works as a member of the CapU recruitment team that promotes enrolment in University…
Added 3 days ago
FT
Advisor, Admissions and Pathways - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
The Advisor supports students during the academic lifecycle and actively participates in college retention and student success initiatives and completes a wide variety of administrative,…
Added 3 days ago
Student Advisor/Field Placement Officer
Durham College
Oshawa, ON
…we are creating exceptional learning experiences, supporting student success, and helping to shape a more sustainable, equitable, and prosperous…
Added 3 days ago
TU
Engineering Programs Administrator
The University of British Columbia
Kelowna, BC
- $4,981 to $5,713 CAD / month
- Full-time
This position reports to the Manager, Engineering Academic Services. Work may also be directed by the Associate Director of Graduate Students and Graduate Advisor. This position interacts…
Added 3 days ago
UO
Engineering Programs Administrator
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- $4,981 to $5,713 CAD / month
- Full-time
This position reports to the Manager, Engineering Academic Services. Work may also be directed by the Associate Director of Graduate Students and Graduate Advisor. This position interacts…
Added 9 days ago
CV
Experience Requirements Advisor
CPABC Vancouver Chapter
Vancouver, BC
- Full-time
The Experience Requirements Advisor serves as the primary connection between CPABC's Employer Relations & Talent Development, Student Recruitment, and Practical Experience teams, helping…
Added 10 days ago
CP
Experience Requirements Advisor
Chartered Professional Accountants of BC
Vancouver, BC
- $67,800 to $80,450 CAD / year
- Full-time
The Experience Requirements Advisor serves as the primary connection between CPABC's Employer Relations & Talent Development, Student Recruitment, and Practical Experience teams, helping…
Added 10 days ago
CP
Experience Requirements Advisor
Chartered Professional Accountants of British Columbia
Vancouver, BC
- $67,800 to $80,450 CAD / year
- Full-time
The Experience Requirements Advisor serves as the primary connection between CPABC's Employer Relations & Talent Development, Student Recruitment, and Practical Experience teams, helping…
Added 11 days ago
UO
Undergraduate Student Relations Officer
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Provide decision support to the Associate Dean, Undergraduate, Associate Dean, Co-op, and Director, Math Undergrad Office (MUO) for all student engagement issues and opportunities.
Added 11 days ago
UO
Undergraduate Coordinator
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Prepare reports from student data as requested by Associate/Assistant Deans or other members within the MUO or Faculty;
Added 11 days ago
UO
Health Undergraduate Advisor
University of Waterloo
Waterloo, ON · B.C. Matthews Hall
- Full-time
The Health Undergraduate Advisor advises undergraduate students within the Faculty of Health. In partnership with the members of the Health Undergraduate Office (HUO) they are responsible…
Added 11 days ago
UO
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Pearl Sullivan Engineering Building
- Full-time
Academic Advisement – The primary responsibilities of the advisor are to provide academic advice and support to first year engineering students, maintain student database records, and…
Added 12 days ago
BC
Dynamics 365 Business Central Operations Manager
BDO Canada
Toronto, ON
- Full-time
Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.
Added 12 days ago
B
Dynamics 365 Business Central Operations Manager
BDO
Hamilton, ON · Toronto, ON · Ottawa, ON · Vancouver, BC
- Full-time
Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.
Added 12 days ago
UO
Academic Advisor, Schulich School of Engineering
University of Calgary
Calgary, AB
- Full-time
The Engineering Student Centre within Schulich School of Engineering is currently seeking a Full-time Regular Academic Advisor.
Added 12 days ago
UO
Academic Advisor, Schulich School of Engineering
University of Calgary
Calgary, AB
- Full-time
…institutional policies, and available resources. The Academic Advisor fosters student engagement and persistence by assisting students in developing educational plans, addressing academic…
Added 12 days ago
A
Regional Service Agent
Allstate
Thunder Bay, ON
- Full-time
The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner.…
Added 13 days ago
AC
Regional Service Agent
Allstate Canada
Thunder Bay, ON
- Full-time
The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner.…
Added 13 days ago
CL
Residence Life Manager
Campus Living Centres
Toronto, ON
- Full-time
The Residence Life Manager (RLM) is responsible for creating a safe, inclusive and enriching student experience in residence. The RLM is responsible for the development and implementation…
Added 16 days ago
UO
Coordinator, Strategic Initiatives
University of Calgary
Calgary, AB
- Full-time
…at the University of Calgary dedicated to connecting every student with transformative learning experiences that extend beyond the classroom. OSLE advances four Signature Learning…
Added 17 days ago
UO
Associate Program Manager, Corporate Training and International Professional Programs
University of Calgary
Calgary, AB
- Full-time
The Associate Program Manager, Corporate Training (CT) and International Professional Programs (IPP) reports to the Manager, Corporate Training, Continuing Education, and works closely with…
Added 17 days ago
MU
Field Studies and Internship Officer
McGill University
Montreal, QC
- Full-time
…Network (MIEN), is often asked to contribute to various meetings (Student Affairs Office, Career Planning Services, Internship Network). The position works very closely with the Senior…

BDO

Dynamics 365 Business Central Operations Manager

Hamilton, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada

The expected range of compensation for this role is $112,000 to $168,000. · Full-time

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Job details

Pay: The expected range of compensation for this role is $112,000 to $168,000.
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada. This is a new role with a primary focus to operationalize and manage the D365 Business Central service line within the practice. The ideal candidate would be someone that is passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice. As part of this role, the candidate would own the delivery and operations of key accounts. An entrepreneurial spirit is welcome in this role.

Responsibilities will include:

Growth
- Proactively identify and qualify new Business Central opportunities by leveraging deep product expertise and understanding of client business processes.
- Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.
- Partner with sales and delivery teams to shape solution architecture, scope, and estimates that align with client outcomes and firm standards.
- Contribute to proposal development and presentations by articulating the value of Business Central capabilities and related ISV solutions.
- Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.
Talent
- Support the addition of new talent through participation in the recruitment process
- On-going mentoring and coaching of the team including of performance management and career guidance
- Team utilization planning and forecasting
- Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
Engagements
- Manage multiple engagements against budget, timeline and scope
- Provide financial and accounting recommendations to clients operating on Business Central
- Be to go-to for the Business Central team on financial and accounting best practice advice as needed when supporting clients
- Monitor and manage vendor relationships where applicable.
- Leading internal and external action planning meetings and driving deliverables to closure
- Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
- Build deep relationships with Clients and assist in expanding engagement
Operations
- Ensuring effective delivery of operations and high customer service
- Ensuring the adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices
- Support the finance team as part of the month end billing process
- Support the evolution of tools and operational procedures driven through the lens of continuous improvement
- Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains and attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development

Your experience and education

Bachelor’s degree in business, technology or a related discipline
D365 Business Central Functional Consultant Associate certification (MB-820)
CPA
8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems
5+ years’ experience in the Information Technology / Consulting space with demonstrated operational experience
5+ years' experience in overseeing software projects / programs
5+ years' experience in managing and mentoring a team of at least 5 team members
5+ years' experience in engaging in pre-sales activities including estimations and proposal writing
3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)
3+ years' experience in creation and implementing operational procedures and continuous improvement activities
Certification / Working Knowledge in Agile or Scrum methodology or Project Management

Other Skills

Certification / Working Knowledge in ITIL or ITSM related programs
Understanding of key concepts and fundamentals in Dynamics 365 Business Central
Strong customer relationship skills
Excellent communication and presentation skills
Excellent troubleshooting and problem solving skills
Excellent in multi-tasking and time management

The expected range of compensation for this role is $112,000 to $168,000.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Operations Manager will operationalize and manage the D365 Business Central service line while driving continuous improvement and team growth. Responsibilities include managing key account delivery, supporting pre-sales activities, and ensuring standardized service delivery models.

Requirements

Candidates must hold a Bachelor's degree, a CPA designation, and the D365 Business Central Functional Consultant Associate certification. The role requires over 8 years of experience with Dynamics NAV/Business Central and at least 5 years in IT consulting, project management, and team leadership.

Skills

Dynamics 365 Business Central
Dynamics NAV
ERP systems
Operations management
Service delivery
Team leadership
Mentoring
Pre-sales
Proposal writing
Financial reporting
ITSM
Agile
Scrum
Project management
Strategic planning

Benefits

Comprehensive benefits
Flexible personal time off policy
Wellness reimbursement
Professional development opportunities
Community involvement initiatives

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365 Business Central
Dynamics NAV
ERP
CPA
MB-820
ITSM
ITIL
Agile
Scrum
Project Management
Operations Management
Service Delivery
Consulting
Pre-sales
Financial Accounting
Power Platform
ISV Solutions
KPI
Continuous Improvement
Team Mentoring
Strategic Planning
Business Process
Software Implementation
Resource Forecasting
Budget Management
Vendor Management
Digital Transformation
Operational Excellence
Change Management

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