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Added 7 mins ago
M
Senior Cloud Engineer -Hybrid
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…Cloud Engineer who can combine deep technical expertise with business insight to help drive our cloud transformation journey. In this role, you'll design, build, automate, and optimize…
Added 7 mins ago
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Account Executive – Canada Retirement
Manulife
Halifax, NS
- Full-time
Share market intelligence and client feedback to help shape product, service, and business strategies.
Added 7 mins ago
M
Director of Product Growth
Manulife
Toronto, ON
- Full-time
The Global High-Net-Worth (GHNW) Life Insurance Business was formed in 2023 to leverage Manulife’s enterprise-wide capabilities in serving this customer segment. By bringing together…
Added 7 mins ago
IM
Associate, Performance and Analytics, Reporting
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
Undergraduate degree in Finance, Business or a related field is required. A graduate degree (e.g., MBA, MFin) and/or a professional designation (e.g. CFA, FRM, CIPM) is preferred.
Added 7 mins ago
R
Architecte de données / Data Architect
RTX
Longueuil, QC
- Full-time
Vous travaillerez avec des experts en données, en intelligence artificielle et en ingénierie afin de concevoir des architectures évolutives et des solutions innovantes répondant à des défis…
Added 7 mins ago
T
Director, Education Operations
TVO
Toronto, ON
- Full-time
…leads learner and customer experience, portfolio operations, business planning, financial stewardship, and data and analytics across TVO Education. The Director turns strategy into…
Added 7 mins ago
CF
Personal Training Manager
Crunch Fitness Canada
Kingston, ON
- $50,000 CAD / year
- Full-time
Solid understanding of the fitness industry, market trends, and key business drivers.
Added 7 mins ago
GM
2027 Winter Co-op Vehicle Experience Software Developer
General Motors
Markham, ON
- Full-time
As part of the application process, Artificial Intelligence will be used in the hiring process for this role.
Added 7 mins ago
EU
Senior Manager, Market Access & Government Affairs
Eisai US
Canada
- Full-time
…regional stakeholders and provides strategic direction and field intelligence for development of reimbursement strategies for Eisai brands with a focus on Ontario. This individual will also…
Added 7 mins ago
23029 - HMP Winchester - Business Administrator
Ministry of Justice UK
Windsor, ON
Business Administrator : Security Intelligence Collator
Added 7 mins ago
23028 - HMP Winchester - Neurodiversity Support Manager
Ministry of Justice UK
Windsor, ON
Added 7 mins ago
IB
Product Operations Manager
Indigo Books & Music
Ottawa, ON
- $42,500 to $52,500 CAD / year
- Full-time
…success, and bring the Indigo brand to life through meaningful business…
Added 22 mins ago
Provider Relations Representative - Part-time, 6 Months Contracts - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
Please note, Part-time employees are required to work 21 hours per week, primarily during regular business hours.
Added 22 mins ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with strong experience in data warehousing, business intelligence, reporting, ETL development, Oracle SQL/PL/SQL, Informatica, Crystal…
Added 22 mins ago
TI
Senior Content Designer
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Added 22 mins ago
B
UX Content Designer-Banking
BeachHead
Toronto, ON
- $76.7 to $92.04 CAD / hour
- Contract
Ensure programs, policies, and practices comply with internal and external standards while aligning with business priorities
Added 22 mins ago
OP
Civil, Plant Engineer
Ontario Power Generation
Timmins, ON
- Full-time
Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.
Added 22 mins ago
CO
Intern, Data Scientist - Summer 2027
Capital One
Toronto, ON
- Full-time
We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI…
Added 22 mins ago
CI
Senior Quality Assurance Analyst – Test Automation (SDET)
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
10. Support testing of data warehousing, business intelligence solutions, and cloud-based data structures.
Added 22 mins ago
C
User Experience Writer
Cella
Toronto, ON
- $63 to $68 CAD / hour
- Contract
Ensure business operations and respective programs, policies, and practices comply with applicable internal and external requirements (e.g., financial controls, segregation of duties,…
Added 22 mins ago
R
Analytics Specialist
RoomsRelay
Mississauga, ON
- $52,000 to $56,000 CAD / year
- Contract
…professional who wants hands-on experience in data analytics, business reporting, dashboard development, and AI-enabled automation. You will work on real business projects and explore tools…
Added 22 mins ago
QM
Digital Marketing Lead
Quantum Management Services Ltd.
Toronto, ON
- $50,000 to $85,000 CAD / year
- Full-time
…Communications, Recruitment, Sales, and Leadership, you'll turn business priorities, industry topics, and great internal stories into content that connects with candidates and clients…
Added 22 mins ago
BP
Finance Transformation –Project Manager
BNP Paribas
Montreal, QC
- Full-time
…the Finance (accounting) and Tax organization to meet their business objectives and streamline their processes. The team acts as the bridge for the Finance and Tax organization to various…
Added 22 mins ago
E
Data Steward
EXFO
Montreal, QC
- Full-time
Added 22 mins ago
R
VP, Strategy and Operations
RELX
Toronto, ON
- Full-time
…accountability of its own, but rather partners with category and business leaders, and is measured through the results of these…

BDO

Dynamics 365 Business Central Operations Manager

Hamilton, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada

The expected range of compensation for this role is $112,000 to $168,000. · Full-time

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Job details

Pay: The expected range of compensation for this role is $112,000 to $168,000.
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada. This is a new role with a primary focus to operationalize and manage the D365 Business Central service line within the practice. The ideal candidate would be someone that is passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice. As part of this role, the candidate would own the delivery and operations of key accounts. An entrepreneurial spirit is welcome in this role.

Responsibilities will include:

Growth
- Proactively identify and qualify new Business Central opportunities by leveraging deep product expertise and understanding of client business processes.
- Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.
- Partner with sales and delivery teams to shape solution architecture, scope, and estimates that align with client outcomes and firm standards.
- Contribute to proposal development and presentations by articulating the value of Business Central capabilities and related ISV solutions.
- Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.
Talent
- Support the addition of new talent through participation in the recruitment process
- On-going mentoring and coaching of the team including of performance management and career guidance
- Team utilization planning and forecasting
- Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
Engagements
- Manage multiple engagements against budget, timeline and scope
- Provide financial and accounting recommendations to clients operating on Business Central
- Be to go-to for the Business Central team on financial and accounting best practice advice as needed when supporting clients
- Monitor and manage vendor relationships where applicable.
- Leading internal and external action planning meetings and driving deliverables to closure
- Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
- Build deep relationships with Clients and assist in expanding engagement
Operations
- Ensuring effective delivery of operations and high customer service
- Ensuring the adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices
- Support the finance team as part of the month end billing process
- Support the evolution of tools and operational procedures driven through the lens of continuous improvement
- Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains and attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development

Your experience and education

Bachelor’s degree in business, technology or a related discipline
D365 Business Central Functional Consultant Associate certification (MB-820)
CPA
8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems
5+ years’ experience in the Information Technology / Consulting space with demonstrated operational experience
5+ years' experience in overseeing software projects / programs
5+ years' experience in managing and mentoring a team of at least 5 team members
5+ years' experience in engaging in pre-sales activities including estimations and proposal writing
3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)
3+ years' experience in creation and implementing operational procedures and continuous improvement activities
Certification / Working Knowledge in Agile or Scrum methodology or Project Management

Other Skills

Certification / Working Knowledge in ITIL or ITSM related programs
Understanding of key concepts and fundamentals in Dynamics 365 Business Central
Strong customer relationship skills
Excellent communication and presentation skills
Excellent troubleshooting and problem solving skills
Excellent in multi-tasking and time management

The expected range of compensation for this role is $112,000 to $168,000.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Operations Manager will operationalize and manage the D365 Business Central service line while driving continuous improvement and team growth. Responsibilities include managing key account delivery, supporting pre-sales activities, and ensuring standardized service delivery models.

Requirements

Candidates must hold a Bachelor's degree, a CPA designation, and the D365 Business Central Functional Consultant Associate certification. The role requires over 8 years of experience with Dynamics NAV/Business Central and at least 5 years in IT consulting, project management, and team leadership.

Skills

Dynamics 365 Business Central
Dynamics NAV
ERP systems
Operations management
Service delivery
Team leadership
Mentoring
Pre-sales
Proposal writing
Financial reporting
ITSM
Agile
Scrum
Project management
Strategic planning

Benefits

Comprehensive benefits
Flexible personal time off policy
Wellness reimbursement
Professional development opportunities
Community involvement initiatives

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365 Business Central
Dynamics NAV
ERP
CPA
MB-820
ITSM
ITIL
Agile
Scrum
Project Management
Operations Management
Service Delivery
Consulting
Pre-sales
Financial Accounting
Power Platform
ISV Solutions
KPI
Continuous Improvement
Team Mentoring
Strategic Planning
Business Process
Software Implementation
Resource Forecasting
Budget Management
Vendor Management
Digital Transformation
Operational Excellence
Change Management

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