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Added 15 mins ago
R
New Grad US Tax Associate
Richter
Toronto, ON
- Full-time
The chance to become a strategic business partner with our clients, building relationships directly with entrepreneurs and businesses to provide them with meaningful advisory services
Added 15 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein jour
Shoppers Drug Mart
Gatineau, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 29 mins ago
NB
Analyst or Associate Financial Resource Management
National Bank of Canada
Toronto, ON
- Full-time
Join a high-impact team in Capital Markets where financial strategy meets innovation. As an Analyst or Associate in the Financial Resource Management team, you’ll play a key role in…
Added 30 mins ago
P
Technology Strategy & Transformation, Senior Associate
PwC
Vancouver, BC · Victoria, BC
- Full-time
As a Technology Strategy & Transformation, Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will help clients…
Added 59 mins ago
Part-Time Receptionist / Administrator
iA Private Wealth
Oshawa, ON
Part-Time Receptionist / Client Service Associate
Added 59 mins ago
WL
Service Associate (Full Time)
Wagner, Livock & Associates Financial Services Inc.
Kitchener, ON
- Full-time
Handle client requests professionally and proactively, referring them to advisors foradditional services or financial planning, where appropriate.
Added 59 mins ago
BG
Associate, Private Client Group
Beutel, Goodman & Company Ltd.
Toronto, ON
- Full-time
The Associate will work closely with Portfolio Managers to support high-net-worth clients within the Beutel Goodman Private Client Group (PCG). As a key contact for administrative matters,…
Added 1 hour ago
FI
Cyber Security Architect -Healthcare
Flexstaf I.T. Inc.
Canada
- Contract
Flexstaf client is seeking one Cyber Security Domain Architect to lead and provide expert advisory services within the Security Domain, with a primary focus on Azure Cloud, VMware Cloud…
Added 1 hour ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Pincourt, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein jour Embauche feu vert
Shoppers Drug Mart
Pincourt, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 2 hours ago
A
Outside Field Sales Representative (Small Business Solutions) – Whitby Territory
ADP
Mississauga, ON
- $71,600 to $121,600 CAD / year
- Full-time
Our Sales teams are at the heart of ADP’s success. Every day, they earn client trust, solve complex business challenges, and build long‑term partnerships that help organizations thrive.
Added 2 hours ago
A
Inside Sales Representative-Small Business Solutions (Hybrid)
ADP
Mississauga, ON
- $63,500 to $113,500 CAD / year
- Full-time
Our Sales teams are at the heart of ADP’s success. Every day, they earn client trust, solve complex business challenges, and build long‑term partnerships that help organizations thrive.
Added 2 hours ago
A
Outside Field Sales Representative (Small Business Solutions)
ADP
Burnaby, BC
- $71,600 to $121,600 CAD / year
- Full-time
Our Sales teams are at the heart of ADP’s success. Every day, they earn client trust, solve complex business challenges, and build long‑term partnerships that help organizations thrive.
Added 2 hours ago
A
Banking Relationship Sales Representative (Small Business Solutions)
ADP
Burnaby, BC
- $71,600 to $121,600 CAD / year
- Full-time
Our Sales teams are at the heart of ADP’s success. Every day, they earn client trust, solve complex business challenges, and build long‑term partnerships that help organizations thrive.
Added 3 hours ago
NB
Wealth Associate
National Bank of Canada
Ancaster, ON
- Full-time
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to…
Added 3 hours ago
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Statistical Assistant
UNESCO
Montreal, QC
- From $53,996 CAD / year
…UNESCO and serves the Organization's 193 Member States and 12 Associate Members. The UIS produces cross-nationally comparable data for the global, regional and development agendas in…
Added 4 hours ago
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Sr. Developer - Application Development JAVA N 4B
BrightClaim
AB
- Full-time
…measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active…
Added 4 hours ago
B
Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
- Full-time
…measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active…
Added 4 hours ago
B
Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
- Full-time
…measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active…
Added 5 hours ago
RB
Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
The RBC Dominion Securities branch located in Vancouver is looking for an Associate to provide concierge level administrative support to a successful Advisory Team.
Added 6 hours ago
PR
Royal Canin Pet Ambassador – EVENT
Premium Retail Services
Halifax, NS
- Internship
…We offer a flexible schedule to represent a significant pet client to increase brand awareness and elevate sales. Come join our team of elite Pet Ambassadors in a fun, pet-driven…
Added 6 hours ago
RC
Audit Associate - Winter 2027
RSM Canada
Calgary, AB
- Full-time
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize…
Added 8 hours ago
SD
Pharmacien(ne), rémunéré(e) à l’heure – PHX temps plein jour
Shoppers Drug Mart
Montreal, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 9 hours ago
BC
Vitality Glow Associate
Body Craft Esthetics
Summerside, PE
- Part-time
As a Vitality Glow Associate, you will be responsible for creating a welcoming, professional experience for every client while ensuring the Vitality area operates safely and efficiently.

BDO

Dynamics 365 Business Central Operations Manager

Hamilton, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada

The expected range of compensation for this role is $112,000 to $168,000. · Full-time

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Job details

Pay: The expected range of compensation for this role is $112,000 to $168,000.
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada. This is a new role with a primary focus to operationalize and manage the D365 Business Central service line within the practice. The ideal candidate would be someone that is passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice. As part of this role, the candidate would own the delivery and operations of key accounts. An entrepreneurial spirit is welcome in this role.

Responsibilities will include:

Growth
- Proactively identify and qualify new Business Central opportunities by leveraging deep product expertise and understanding of client business processes.
- Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.
- Partner with sales and delivery teams to shape solution architecture, scope, and estimates that align with client outcomes and firm standards.
- Contribute to proposal development and presentations by articulating the value of Business Central capabilities and related ISV solutions.
- Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.
Talent
- Support the addition of new talent through participation in the recruitment process
- On-going mentoring and coaching of the team including of performance management and career guidance
- Team utilization planning and forecasting
- Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
Engagements
- Manage multiple engagements against budget, timeline and scope
- Provide financial and accounting recommendations to clients operating on Business Central
- Be to go-to for the Business Central team on financial and accounting best practice advice as needed when supporting clients
- Monitor and manage vendor relationships where applicable.
- Leading internal and external action planning meetings and driving deliverables to closure
- Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
- Build deep relationships with Clients and assist in expanding engagement
Operations
- Ensuring effective delivery of operations and high customer service
- Ensuring the adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices
- Support the finance team as part of the month end billing process
- Support the evolution of tools and operational procedures driven through the lens of continuous improvement
- Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains and attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development

Your experience and education

Bachelor’s degree in business, technology or a related discipline
D365 Business Central Functional Consultant Associate certification (MB-820)
CPA
8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems
5+ years’ experience in the Information Technology / Consulting space with demonstrated operational experience
5+ years' experience in overseeing software projects / programs
5+ years' experience in managing and mentoring a team of at least 5 team members
5+ years' experience in engaging in pre-sales activities including estimations and proposal writing
3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)
3+ years' experience in creation and implementing operational procedures and continuous improvement activities
Certification / Working Knowledge in Agile or Scrum methodology or Project Management

Other Skills

Certification / Working Knowledge in ITIL or ITSM related programs
Understanding of key concepts and fundamentals in Dynamics 365 Business Central
Strong customer relationship skills
Excellent communication and presentation skills
Excellent troubleshooting and problem solving skills
Excellent in multi-tasking and time management

The expected range of compensation for this role is $112,000 to $168,000.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Operations Manager will operationalize and manage the D365 Business Central service line while driving continuous improvement and team growth. Responsibilities include managing key account delivery, supporting pre-sales activities, and ensuring standardized service delivery models.

Requirements

Candidates must hold a Bachelor's degree, a CPA designation, and the D365 Business Central Functional Consultant Associate certification. The role requires over 8 years of experience with Dynamics NAV/Business Central and at least 5 years in IT consulting, project management, and team leadership.

Skills

Dynamics 365 Business Central
Dynamics NAV
ERP systems
Operations management
Service delivery
Team leadership
Mentoring
Pre-sales
Proposal writing
Financial reporting
ITSM
Agile
Scrum
Project management
Strategic planning

Benefits

Comprehensive benefits
Flexible personal time off policy
Wellness reimbursement
Professional development opportunities
Community involvement initiatives

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365 Business Central
Dynamics NAV
ERP
CPA
MB-820
ITSM
ITIL
Agile
Scrum
Project Management
Operations Management
Service Delivery
Consulting
Pre-sales
Financial Accounting
Power Platform
ISV Solutions
KPI
Continuous Improvement
Team Mentoring
Strategic Planning
Business Process
Software Implementation
Resource Forecasting
Budget Management
Vendor Management
Digital Transformation
Operational Excellence
Change Management

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